MUBI Anmeldelser 

I have had issues with streaming quality in the past but I watch it on a different device and it works well. I say this at the start because this is the only problem that I had which couldn’t be resolved. I will review the service itself at the end but I feel I need to say other things first.

I have been a member on and off since 2015. (Now I am a yearly member and feel I don’t need other streaming services.)

In that time:

Customer service has always responded. The longest wait was three days. Any problem was resolved, not always on the first response but mostly.

Unsubscribing is very easy. There’s a button. It isn’t their fault if customers don’t read what they are agreeing to. Yes, they do make offers to get the customer to stay but you don’t have to agree to it.

They do not take money without the customer agreeing to it. If the customer misses a date for cancellation then why is it MUBI’s fault? I know other services give reminders and explain things in greater detail but other services also cater to a less aware demographic.

I apologise if this sounds elitist but MUBI isn’t like any other streamer.

MUBI has a collection of international and arthouse films. It is curated, so there is a short explanation of why a film is chosen as well as a community which shares reviews and additional essays and insights in the NOTEBOOK section of the site (and linked in the app).

It is a great way to enjoy film while also developing an appreciation and education in the medium.

It isn’t necessarily something to ‘chill’ with but certainly something to think on.

Einmal Abo storniert: bekomme jedoch heute eine Rechnung. Schaue auf mein Konto: gar nicht vorgemerkt, dass das Abo storniert wurde... Heute nochmals Abo storniert.

Forget about asking for help through customer services....there is none! I've subscribed to MUBI a few times. I enjoy the films but can't afford a lengthy subscription. Recently they offered a 3 month plan I could afford, so I subscribed again. However, now, after 3 months I have no way of cancelling my subscription. Why? MUBI no longer recognises my password. Message says its the wrong password. Hmm. I save all passwords both on paper and through Chrome. So, I requested an email to reset my password. I never received a reply, more than a dozen times. And no... the supposed replies weren't in my spam or trash. I wrote to their help email address and after several days received an unhelpful reply. Poor poor poor service.

Je consultais l’offre à 60 € un message s’affiche pour me signaler que je ne peux pas bénéficier de l’offre, pourquoi? hameçonnage visiblement!
Mubi m’envoie alors un message de validation d’abonnement que je n’ai pas pris, je vérifie sur mon compte Mubi et je vois s’afficher 95,88€ alors que je n’ai absolument rien validé. J’entreprends donc de résilier cet abonnement que je n’ai pas choisi; le site me fait alors une offre à 71,50 € pour ne pas me perdre, je refuse et résilie.
le site notifie que la résiliation prendra fin le 21 avril 2025? Qu’est ce que cela signifie? Je n’ai pas enclenché cet abonnement, ni visionné quoi que ce soit et on me fait croire que je me suis engagée sur 1 an, c’est de l’escroquerie commerciale. Le plus impressionnant c’est que simultanément les montants de mes abonnements ont été changés
Je retourne sur mon compte et à ma grande surprise le montant de 60 € apparait comme par magie, il est venu remplacer le montant de 95,88 € comme si j’avais souscrit un abonnement à 60 €. C’est parfaitement mensonger, ce sont des méthodes inadmissibles.

I hate it. The process of unsubscribing is built in a way that makes it easy to accidentally not complete it, so the charges keep coming. Overall it feels like a cheap trick.

Le son du film "Eros", sur MUBI, est en chinois, et non en anglais, comme indiqué, et il n'y a pas de sous-titres en anglais. Comment pouvez-vous le regarder si vous ne connaissez pas le chinois ?

Fraudulent charges from Mubi. I subscribed to watch a film which wasn't available so cancelled immediately. A month later I've been charged.

I really want to like Mubi. The concept is great and there are great movies available but the woeful navigation, categorisation and search facility make it almost impenetrable.

I stumbled upon these reviews accidentally. I think this is a great example of the internet being a place where people go to have a good moan, or express their fears or paranoia or whatever.. I've used MUBI on and off for years. Completely reliable, overall a good choice of films. Every so often I pause my subscription when I've seen most of the interesting ones available, then a few months later I go back on.

Ho tolto il rinnovo automatico dell'abbonamento tramite app, non è arrivata nessuna notifica di quanto fatto e mi sono ritrovata con un addebito di 95€.
Ovviamente non c'è traccia di questa mia richiesta quindi chi ha il coltello dalla parte del manico? Non certo io, ahimè.
Fate molta attenzione.

Advertises films that they don't have available to watch. Very poor customer service, dont respond to emails. Very, very, very small selection of films. Difficult to cancel subscription

Sono dei ladri. Ti ritrovi a pagare per mesi, convinto di aver effettuato la disattivazione. Sono da denuncia! Non vi fidate dei loro periodi gratuiti!!

Nessun film in italiano… potete anche chiudere

Like too many other reviews on here, I had 2 years of monthly subscription fees taken from my account after i had cancelled.
They only agreed to repay 2 months despite being able to see i had not used the service during this period.
Best avoided or be very vigilant with your bank statements!

Aktualisierung 3.2.2024
Mubi hat nun es hinbekommen zumindest für den Berliner Raum, die Mubi Go Option zwar kostenpflichtig zu machen, aber eben wieder viele Filmtheateroptionen anzubieten.
War wohl doch der Systemumstellung geschuldet. Für Berlin bin ich zufrieden.

I was astonished to discover an unauthorized charge of yearly subscription from MUBİ dated November 2023. This incident occurred even after I had previously canceled my membership, and I have not accessed or utilized their services since the expiration of my last subscription. I believe this to be an oversight, and I kindly request their prompt assistance in resolving this matter. MUBI responded to me after several of my emails. In their response, they indicated a lack of capability on my part, suggesting that I was unable to cancel my subscription. As a customer seeking an international service, I expected a more reliable and customer-centric approach.
I look forward to a prompt resolution to this matter, although I have little hope.

Ero nella prova gratuita di 7 giorni e ho annullato l' abbonamento ma non ho ricevuto notifica. Ho ripetuto l'operazione e vorrei sapere perché compare un addebito di 95 euro sul mio conto?
Mi compare un annullamento a gennaio 2025.
Questa si chiama Truffa.

Attendo vostre o sarò costretta a rivolgermi ad un legale.
Cordialmente
Alessandra Cese

I'm a current member. I think the list of movies is nice. However, it is shameless how all service providers are just increasing the monthly subscription, considering that now inflation is on the way down. Just got today their message, which i found hilarious: "the price of MUBI is changing from 11.99 to 13.99/month for all new members. BUT NOT FOR YOU... Your bill will remain the same until March 2024"... :)) thanks a bunch! Basically, I'm hit by the increase just after one month. You'll get my cancellation request soon, more likely.

I requested to cancel my subscription and they confirmed that they would delete my account and refund the monthly amount but they didn't and i am still being charged.

They entirely ignore questions.
First, I am telling you they will get back 44 hours. A little later, they get back to tell you it will be 77 hours. The nothing. They don't seem to understand what customer service is.