MUBI Anmeldelser 

Dopo 1 mese di prova e eliminazione account visto i contenuti imbarazzanti mi hanno addebitato il mese pieno ho annullato il pagamento automatico tramite paypal,staremo a vedere pessimi...

Mubi uses dark patterns to make cancelling difficult and to make you think you have cancelled when you have not. Avoid this service, especially the free trials they offer. Scam.

Mubi vraagt iedere keer opnieuw om een abonnement af te sluiten terwijl ik al een abonnement heb.
Support reageert niet op mail.
Achteraf gezien het geld niet waard.

I was charged even though I cancelled their FREE TRIAL. Then, they ignored my complaintS.for their mistake! I sent many emails. Nothing! And, it's the only way to contact them. They will never respond! Apparently, I will never get my money back.
I would never recommend this company. I felt scammed.

If you try to cancel, then you get a sale price. Loyal customers, no discount. Customer retention tactic FAIL!

There was a link that said ""You can tell us what's wrong" and so I did. In very clear and concise language. Philippe A, the Mubi rep, responded to me providing canned cut and paste answers to questions that were never asked. Philippe A showed zero comprehension of the written word. How did Philippe A aquire a text based job with no reading comprehension? DISAPPOINTING for the human race, and Mubi.

Très peu de bons films. En revanche, pléthore de films LGBT et Queer. Une véritable obsession.

Les rares films de très grands réalisateurs comme Truffaut ou Godart sont des films sur les femmes ou la prostitution. Évidemment, on ne trouve aucun film avec Delon ou Depardieu – on se demande pourquoi. Justine Triet est à l'affiche, très étonnant...

Je reconnais qu'il existe de très bons films sur les relations LGBT, comme La vie d'Adèle ou les films d'André Téchiné... Mais de là à résumer l'ensemble du cinéma français à cette thématique, je trouve cela honteux et préjudiciable. De toute évidence, il y a de très bons films en dehors de cette thématique, comme dans toute thématique d'ailleurs.

La culture me semble asservie à l'extrême gauche sur ce site propagandiste... On vous montre ce que l'on veut vous montrer. Un cinéma d'auteur part pourtant du distinguo entre l'artiste et l'homme, entre le film et le politique, afin de pouvoir apprécier l'œuvre cinématographique. Ici, ce n'est pas le cas à mon sens.

Vorrei sapere quel signore che dice che c'è un servizio di supporto fantastico se cortesemente ci da il telefono si questi signori di mubi. L'app è indecifrabile: l'app del telefono non è collegata all'app della TV (sincronizzata) pertanto ba watchlist del Cell non centra nulla con quella della tv (Sony android TV) , la ricerca su app filtra per film o attore , quella della tv no. Attivi la ricerca vocale e non ne esci più.. insomma è inutilizzabile... Disdico.. saranno in fallimento

Ho fatto un periodo di prova di tre mesi a 1 euro poi disdetto ma mi hanno fatto pagare l' abbonamento mensile, che non ho mai sottoscritto né utilizzato.

I have subscribed for a free period in 2021, I thought I had cancelled right after. In 2024, I realized I have debited 9.99€/month from 2021 to 2023, then 11.99€/month untill 2024, for a total of ~400€ from 2021 to 2024!!

All this without a single email from Mubi.

They even kept debiting my card while my card got expired in 2023 (it is possible, I checked with my bank...).

This is what they told me:

"Once again one of the terms, stated on the sign up page and in our Terms of Service, is that subscriptions automatically renew if they aren't canceled. It is also clarified that we do not send a notification for impending renewal periods."

"I am afraid we cannot refund further. But we would like to offer 24 months of free access, without risk of being charged again, as a manner to compensate. We can't compensate for these charges in any other manner. If you wish to receive this offer please let us know."

LOL

As I'm not the only one in this case, I strongly suspect that their subcription cancellation procedure is fake.

Abofalle. Üblicherweise kann man eine kostenlose Mitgliedschaft buchen, und direkt kündigen und trotzdem bis zum Ablauf der Mitgliedschaft die Vorteile nutzen. Aber nicht bei MUBI, hier wird das Abo direkt nach Kündigung geschlossen und ich konnte meine kostenlose Probewoche nicht nutzen. Der Hintergrund von MUBI ist natürlich, die Menschen in die Abofalle zu locken.

The Mubi Go App isn't working correctly again and I'm not able to make the most of my free weekly ticket. This has happend so many times now. I'll probably end up paying for a ticket. No response from Mubi. Very disappointed again.

J'ai été abonnée pendant quelques années. Ce

Ho disattivato l'abbonamento ma non so per quale motivo la disattivazione non è stata effettuata e ho pagato due mesi in più. Infatti non mandano nessuna mail che avvisa del rinnovo di un ulteriore mese per cui è anche facile non rendersi conto del rinnovo. Ho chiesto il diritto di recesso sull'ultimo mese, vediamo se lo danno, ma credo che mi hanno perso per sempre come cliente.

Do not use this company. They have charged my card without permission and refused to refund. I will contact my bank and report fraud on their part. I wonder how these crooks can still be in business. They should be put to prison!

Eine Plattform ohne interessante Inhalte. Ich hatte ein Probeabo genutzt und dachte ich hätte es gekündigt. Dann wurden mir 13,99 Euro "geraubt". Ohne Email, ohne Rechnung. Ich fragte 2 mal an und bekam keine Antwort. Inzwischen habe ich mich an diese Plattform erinnert und gekündigt. Normale Streaminganbieter und andere Dienstleiter im Netz informieren über Email von bevorstehenden Abbuchungen. Ich kann MUBI nicht empfehlen.

Sie haben wirklich eine interessantes Programm. Aber leider verschwinden unvermittelt gute Filme aus dem Angebot und dann tauchen andere auf und wenn man sie dann sehen will sind sie plötzlich wieder weg z.B. Wong KarWai oder Quentin Tarantino. Und so etwas wie eine Gesamtliste mit Angabe von wann bis wann man den Film sehen kann gibt es nicht. Meine anfängliche Begeisterung hat sich in ziemliche Enttäuschung gewandelt und das ziemlich schnell.

Try hard movies. Scam page making it hard to cancel subscription

Mubi frustriert mich regelmäßig, wenn ich auf der Suche nach asiatischen Filmen immer wieder auf deren "Datenbank" lande, die Filme dann aber "leider momentan nicht laufen". Ich halte das für einer Arthaus Variante des Clickbait und das führt dazu, dass ich Mubi keinesfalls abonnieren würde.

I signed up for their 3 months for $1 promo. Ironically, I didn't watch a single movie during the 3 months, so I lost a buck. Anyway, today I got an email from them telling me that they tried to charge my account but weren't able to. They wanted me to update my payment details so they can charge me $20 per month. I always cancel subs right after I subscribe so that I don't forget and get charged later on. However, when I logged in they claimed my sub was still active! I cancelled it. I am afraid to deactivate my account in the event that they charge me later on and I will be unable to log back in. Their content is terrible, and their prices are even more ridiculous. Netflix, Crave, Hulu, Amazon Prime all charge less that Mubi and provide thousands of more movies and TV shows. How are they still in business?

I love their idea of giving quality films to cinema lovers and I thoroughly enjoy their service. However, I faced this issue regarding my subscription where I made a payment for a yearly subscription but it wasn't updated on the website and my subscription wasn't renewed. Also, I mailed them on their customer service portal and got no reply after 4 days, which is bad. I hope their team respond to me.