MUBI Anmeldelser 

Total scam. Cancelled my subscription and kept getting billed. Had to change my cc#

Eccellente scelta di film d'autore, con continue variazioni nell'offerta. Interfaccia semplice da utilizzare, anche se evidenzierei meglio i film non più in calendario (a primo acchitto sembra che si possano vedere, ma poi manca il titolo). Preferibile di gran lunga a piattaforme più note e blasonate!

Purchased one week for free. Was then offered 3 months for £1.00. MUBI then charged me £11.99 a month for three months as well as debiting my account for £1.00. Have attempted to contact customer services: no response. Have cancelled my subscription to be told I will have to pay for 3 months. No support or anyone to talk to. Will now have to contact my credit card company to dispute the charges. Film selection is fine but not that interesting. Will avoid this platform and recommend others to avoid it as well.

Der sog. Streamingdienst führt in einer Datenbank eine Auswahl all derjenigen Filme, die Mubi nicht anbietet. Per Suchfunktion kann man sich solche Titel haufenweise anzeigen lassen und in eine Watchlist übernehmen.
Schauen kann man sie selbstverständlich nicht. Mubi behauptet, mit dieser Funktion die Kunden nur darüber informieren zu wollen, dass es viele Filme gibt, von deren Existenz man bisher angeblich nicht wusste.
Das sehr dünne Angebot angeblich, wenn auch in geringer Auflösung und in wenigen Sprachen verfügbarer Filme, wird wohl nur unterhalten, um nicht jeden Rechtsstreit zu verlieren.

Mubi offered a deal, advertising certain film titles (The Substance, Zone of Interest etc) that persuaded me to subscribe. Afterwards, it turned out that these films were not available in my country Portugal, while the advertising was targeted to Portugal. After contacting customer service, where I was given a detailed guide on how to browse, I was explained that Mubi is also database platform which does not mean the movies they advertise with are also streamable. This is simply deceiving advertisement. Since I have already watched a film, they could not stop my subscription before my subscription expires. Their marketing is misleading, customer service patronising and my subscription completely disappointing.

Servizio fuorviante e truffaldino. MUBI sui vari social promuove contenuti in cui ti invita ad iscriverti “convincendoti” facendoti vedere film presenti sulla loro piattaforma. Peccato che una volta iscritto (ripeto: a pagamento, 11€ al mese), scopri che 3/4 dei film presenti sulla piattaforma sono a loro volta a pagamento (dai 4€ ai 9€), anche tutti quelli che avevano mostrato nei loro video. In più la maggior parte dei film sono in lingua originale (attenzione: non inglese, ma proprio lingua originale, tipo Parasite è in coreano e basta, nonostante il film sia stato ampiamente diffuso doppiato, non stiamo parlando di un film indipendente). Ciliegina sulla torta: sulla piattaforma non c’è possibilità di filtrare i film per lingua, quindi praticamente ti scegli il film e solo una volta partito vai a controllare la lingua per scoprire che esiste solo in SVENKA.

Disgustoso, siete una sciagura.

I signed on for a month free promo deal. I watched THE SUBSTANCE but I had to use my laptop because the Mubi app would not load on my smart tv.
The next night all I could get was subtitles on a black screen with no sound. The night after I tried again with a different film. This time all I could get was audio & subtitles on a black screen.
Their customer service is virtually non-existent. You have to send a message & they will get back to you within 72 hours. I never heard from them.
A great selection of films but It simply doesn't work!

Total disappointment. I watched The Substance through a promotion done w New York Times. Canceled after that, based on the fact that I couldn't find the movies I wanted in a database - it was more like "wait until they show up, here's what we currently show." Even with proper cancellation, they still billed me monthly! Incredible! Had to contact Amex and put a block on them. Never again!

I forgot to cancel the subscription after signing up. We were charged month after month for over a 2 years even though we only watched one film, and that was on the day we signed up. Upon receiving my complaint, Mubi issued me a refund for 2 months of service fees and free access for a year.

Mubi has the right to charge monthly as per their agreement. That stated, it seems to me that they count subscribers to make similar mistakes as the one I made, otherwise they would offer a refund when it is quite obvious that the subscriber is not using their service.

Absolute Abzocke!

Ich hatte ein Probeabo angeschlossen, direkt gekündigt (ich habe eine Bestätigung bekommen) und trotzdem wurde mir einen Monat später der erste Betrag abgebucht.

Meine Beschwerdeemail wurde ignoriert.

60 Tage Probe sollten es sein, dennoch wurde direkt der Vollpreis i. H. v. 13,99 € abgebucht.

I took a free trial with this company, and cancelled before the trial was over, having watched a whopping three movies. They offered a longer trial, or a reduced rate to continue subscribing, I refused and cancelled. Their system "accidentally" kept charging me for 8 months, totaling $135.92. When notified, they claimed I didn't cancel and offered a measly two payment refund. A quick Google search will show that this "mistake" happens dozens upon dozens of times. It's baked in to their system, as they know most people won't catch the debits right away (me), and of those that do, some won't contest it (not me). Thankfully my bank takes fraud like this seriously, so I'll be getting my refund through them, but this company cannot be trusted. Avoid at all costs.

Ich kann nur abraten seit Oktober 2024 Filme im Angebot aber es darf sie keiner sehen steht auch nicht ab wann diese zusehen sind traurig 😔

During the second step of canceling the subscription, you will be greeted by a white screen and you will not be able to terminate the subscription.

Absolutely appalling customer service... you contact MUBI and they just don't reply to your e-mails. They have no means to contact them by phone. They are a disgrace. Be very aware that they do not take any interest in their customer base, once someone has taken out a subscription.... they then just leave you to hang if you have any problems whatsoever.

Der Jahresbeitrag wurde mir zweimal am Jahresende in Rechnung gestellt. Ich habe es dieses Jahr bemerkt, als das Geld automatisch abgebucht wurde. Ich konnte die Mitgliedschaft nicht einmal kündigen. Ich will die Mitgliedschaft in keiner Weise. Ich will eine Rückerstattung.

Constantly appears in search results for film that are not available

AIUTO
Qualcuno sa dirmi quali sono i numeri o gli indirizzi dove devo rivolgermi per riavere i miei soldi rubati senza avere nemmeno l'abbonamento? Truffatori!

Hey Mubi.
I pay every month and i can lock in at my account but your site say i dont have a subscription. I have try to reset my code but i dont get an email back from you. i get monthly updates from mubi so you have my mail. Mubi draw 13,27 euro from my account every month.
What is wrong?
This is second message i write you. The first one was 5 days ago.
I love your collection but as long you do not respond to my request i can not give you five stars.

Please don’t join them. I started a 7 day trial and ended up canceling it later that same day. Was not interested in the movies they showed. They had the nerve to charge me for the next month. Despite emails sent to them, thet ignored me. Don’t join. Impossible to cancel