MUBI Anmeldelser 

This site pulls you in with a ton of films available BUT when you actually subscribe, it turns out that all the films you think are on the platform aren't.
One of the few films that I wanted to watch, and was available (Paris, Texas) stopped in the middle of my screening, and was PULLED OF THE SITE WHILE I WAS WATCHING IT. I would expect that for the price of 8 euros a month, I can at least finish the films I'm watching, but alas.

Film moto belli,offerte interessanti ma non hanno intenzione (anche dopo numerose richieste)di risolvere una questione penosa. Ebbene non si possono guardare i download senza avere un wifi (totalmente inutile). Volete vedere un film in treno? Ebbene con Mubi non si può. Non si capisce nemmeno il motivo, visto che anni fa non era così.

Earlier this year, I was offered a complimentary 90-day subscription by MUBI. While I’ve noticed a significant improvement in the content compared to last year, I chose not to continue with a paid subscription as I rarely find time to watch movies. I attempted to cancel the free trial through the MUBI settings but couldn’t locate the option as described on their FAQs. As a result, I reached out to their customer support and was promptly informed that, since I was on a free trial, I would not be automatically charged once it ended. In this regard, I truly appreciate MUBI’s excellent customer support. Also, their selection of classic films is a good one especially if, unlike me, you have the time to enjoy them.

Image quality is so low, i couldn't watch the movie. Even when nothing complicated is going on, they cannot handle things like a woman with a white shirt, in a white room.

This is about Mubi's Notebook magazine specifically. I was told my issue 7 would be delivered some time shortly after the 30th June. I waited until 17 July to to get in touch to complain that I hadn't received it. I won't bore anyone with the details but I've only just received it today, 13 September, just shy of two-and-a-half months later. The process of getting it has been long and fraught with much wasted time and many emails, with typically a week to 10 days for emails to be responded to and no way of getting in touch by phone. At one point there were suggestions that somehow my address was the problem (I live in a city on a ground floor house on a quiet street and there was no problem with previous issues being delivered - what cured that idea was sending them a picture of the containing envelope from a previous issue easily fitting in my letterbox). Particularly upsetting was when one person at Mubi support just simply stopped answering my emails, which were always courteous, and I had to begin the whole proces again filling in a form on the website.
I'm glad I have my issue 7 now, but do not wish to go through the same process ever again so I've cancelled my subscription. Uploading my experience in case anyone else is thinking of subscribing! (and yeah I'm not happy about what I went through so I'm venting also... ). Anyway, I have the issue now, and I'm happy the saga is over, but never again!

Before subscribing, i went to their site to browse through movies that they have on this platform. Not one of the great/classic film´s shown on their site were actually available to watch after subscription. Just some shitty foreign movies that i have zero interest in. It ruined my whole day and i never been so disappointed on a service like this before. Wish i could give zero stars.

Cancelé mi suscripción a MUBI en agosto de 2022, pero en 2023 comenzaron a cobrarme nuevamente de forma arbitraria, sin que yo usara la aplicación. He tenido que reclamar por reembolso y denunciar el caso a mi banco. Muy mala gestión y poca seriedad con los cobros.

Terrible company with terrible customer service. I explained in detail with screenshots showing that the membership page explains two separate types of membership options and both contain 7 day free trials. When you choose “start membership” it tells you there’s a promotion happening for $4.50 a month for 6 months. There is NO OPTION to opt out of the promotion. Which leads people to believe they receive the 7 day trial and after that, they’ll be charged $4.50 a month for 6 months. If you exit out, it sends you back to the membership page I originally mentioned so you HAVE to redeem offer. Customer service said I would have to wait until the promotion ended entirely to join the regular membership that includes a free trial. It’s not about the $4.50. It’s about the terrible streaming selection and the false advertising on their website that forces you into a membership that you don’t want.

I cancelled after one day of disappointing use. The service is not great for Macs, PC's or androids. A month later I was charged. I logged back in to the website. I had to reset my password to do so. I cancelled again. I then contacted "customer support." I then got a condescending email claiming that my second cancellation was the first. Be ready to file a credit dispute if you use this website.

Mubi support doesn’t support, it even push you away from the platform.
Are they working for competition?
Probably.
Disappointing, after many years as loyal customer.

Wish I could give 0. Also wish I had read Trustpilot before I joined up.
Terrible service, impossible to cancel.

Don't subscribe. In the style of Royston Vasey, "you'll never leave!"

PESSIMO. POSSIBILITA' DI USUFRUIRE 7 GIORNI GRATIS. ASSOLUTAMENTE DA EVITARE. HO FORNITO I DATI DELLA MIA CARTA PREPAGATA PER - EVENTUALMENTE ABBONARMI A PAGAMENTO. MA NON MI CONSENTONO DI ACCEDERE. LADRI

Buyer beware. MUBI is double dipping and charging customers 2X through automated PAYPAL payments. Buyers are advised to keep an eye on MUBI withdrawals.

I subscribed to MUBI for six months, drawn to its curated selection, thoughtful approach to cinema, and the appealing discounted price. I watched only a few films in the first months, as I either didn’t have the time or the titles I wanted weren’t available. As life moved on, I stopped logging in.
I was under the impression I had canceled the subscription — possibly more than once — until I recently discovered I’d been charged monthly for over two and a half years, amounting to more than €300.
I was shocked. I tried logging in using all the email addresses I might have used, cancel the subscription, but couldn’t figure it out.

My bank was unable to block the recurring charges and eventually advised me to cancel the card.

During that entire time, I received no monthly billing emails, no payment confirmations, no reminders — only the original subscription confirmation, and, much later, an email notifying me of a declined payment. That final email is what allowed me to log back in and finally cancel the subscription.
I take full responsibility for not checking sooner. Still, for a platform that presents itself as refined, curated, and intentional, this level of silence around billing feels out of step. Transparency — even in quiet, administrative matters — is part of a brand’s integrity.
I’ve always spoken highly of MUBI and continue to admire its cinematic vision. But this experience felt misaligned with the clarity and honesty I believed the platform stood for.

Ho voluto fare la prova gratuta di 7 giorni. Subito si sono presi 1 euro per attivare l'account e dopo 3 giorni hanno prelevato 40 euro. Come si chiama questa? Per me si chiama truffa

This used to be great - now it's impossible to log on.
Customer service is insultingly slow, and the eventual response doesn't answer your queries, and suggests if you don't like the response you can leave - so I have!

La piattaforma non ha un buon formato e non è comodo trovare i film. Anche quando si trovano di fatto non sono disponibili. Si possono vedere solo i film in cartellone che non sono molti e poco altro. Dovrebbe essere una piattaforma di film d'autore e invece è una presa in giro. I film disponibili sono pochissimi. La sconsiglio

I had great customer service from a representative a while back (unfortunately, I don’t remember their name), so I wanted to say many thanks and show my appreciation. It means a lot to be treated well by a company!

Avevo sottoscritto la prova gratuita di 7 giorni, al tentativo di annullare il rinnovo dell'abbonamento al termine della stessa mi è stata offerta la possibilità di allungare la prova gratuita a 30 giorni: accettata questa offerta dopo solo qualche giorno mi sono stati addebitati 11,99€. Procedo con il tentativo di annullare l'abbonamento ma il mese successivo ricevo comunque l'addebito di 11,99€ nonostante non abbia nessun abbonamento attivo e quindi non riesca neanche a usufruire dei servizi. Ho contattato il servizio clienti che non risponde.

Absolutely appalling service, if I could give it zero stars I would. Films advertised were suddenly "unavailable" once you signed up. Contacted customer services to cancel immediately after signing up and it took them over one week to reply. When they did reply they said "We do not offer refunds and that MUBI is an internet database where people rate movies even if Mubi doesn't show them". Interesting business tactic they have. After three more attempts at contacting their non existent service and getting fobbed off by the disinterested Guillherme (I think he's the only customer service they have) and he doesn't do much except point blank refuse to put you through to a manager. He's the big boss and what he says goes. Well let's see what Trading Standards have to say about this sham company. One big scam don't know how they've got away with it to now