Mr. Appliance Anmeldelser 280

You could buy a new product for what they charge you to fix. They charge me almost $400 to fix my dishwasher. I could’ve could’ve should’ve would’ve bought a new one. It would’ve been much cheaper.

Technician came out to repair ice maker in Samsung refrigerator. Total cost $764. Parts needed to be ordered and would take 5-7 days. 3 weeks later still don't have all the parts. Called to cancel order and was told assembly had come in and I would be charged for that-$413-plus diagnostic fee of $125. They would deliver the assembly in 4 days and refund $129. Still missing over $200. I will have to take them to small claims court to recover it. Extremely poor experience with this company

A tech came to my home and diagnosis that my fridge needed a power invertor. I ordered the $900 part with them and it came two days later; the same tech installed it that next day. After he completed the job, my fridge still wasn't cooling, and he told me that my fridge now needs a compressor but waited to tell me that after he charged me $1300. He said to give it 24 hours and if it's still not cold then he'll change the compressor but that job would be thousands of dollars and a full days of work. Something to keep in mind is that my fridge is a $10,000 GE Monogram fridge that I purchased in late 2021. The tech told me that those fridges only have a 2-year warranty so any work would have to come out of pocket. After spending a ton of money and going one whole week without my fridge functiong. I called another company to get a second opinion and they told me yes that the compressor was bad but their was no need to change the power invertor and that the previous tech didn't diagnosis it correctly. The best part was that all compressor parts are a 5 year warranty on GE Monogram and that the whole job would only cost me thier $95 service fee. After all the work was completed and my fridge finally function correctly thanks to Lynq Appliances, I contacted Mr. Appliance Support and provided all the info and was only looking for getting my money back on the power invertor that was technically not bad. I was willing to pay their two service fees but all I got in return was that their sorry and that the company owner will call me. A week later here I am anxiously waiting for my phone to ring. Supper disappointed in this company and have NOTHING positive to say. In my eyes they didn't do the job correctly and are just squeezing every dollar they can out of their customers. If I could give them a negative star rating I would. Please learn from me and call Lynq Appliances. The tech Ray is one of the nicest guys I ever met and has incredible knowledge about appliances, the only company I will ever use or suggest.

Looks like I dodged a bullet based on these other reviews. I scheduled an appointment for 12p-2pm and the lady called me at 1:12p saying that the technician has a doctors appt. and cancelled the appointment. I had even arranged for someone to be at my house and they knew that. Very unprofessional!!

Attempted to get someone to come fix our dishwasher. 4 calls later and a week after, yet to have anyone get back to us on a possible appointment. Ended up working with another company

DO NOT USE THIS COMPANY!!!!

Horrible experience. They quoted the price to fix glass on our oven to be the same price as a new oven! what a joke!!!

Brian was my repair man and he was prompt. Brian was very knowledgeable and friendly. I highly recommend recommend this company. Brian even found me a small discount!

Receptionist told me on the phone that there would be no charge since they were at my house the week before and I had paid over $200 BUT I was charged another $130.

First DO NOT buy LG appliances. I"ve had major repairs on both LG refridgerator and now LG gas stone in less than 4 or 8 years. then DO NOT use Mr Appliance. Service man first diagnosed the problem as a faulty sensor for $135. Total repair $363. Brought the part only to now diagnose a faulty control board.. another $140. Now, he "transposed part no wrong" so it will cost even more. I am now in for $600 and could just buy a new stove. So after I canceled the 2nd repair, somehow I was refunded more than total for the 1st. They charged me for 2 service visits when the technician failed to diagnose both the 1st time. Just keep talking on more and more.... Smells of a scam. Never again.

They misdiagnosed issue. Didn't know how to work with my appliance and they changed pricing consistently. This happened in July.

Where do I start. Pricing is sketchy. $129 to walk in the door plus labor added to that. Bill ended up being $223. Apparently that’s for the first appliance. I simply was not aware that if they simply look at the boot of a front loader washing machine for a minute, that’s an additional charge of $64 w/tax. Had I known that ahead of time I would have just had the initial appliance repaired. Repairman was professional, polite and the best thing with dealing with the Mechanicsburg Mr Appliance. I’m in the service industry and my charges are upfront and crystal clear. If I missed something I eat the cost. No questions asked. Use these people with eyes wide open.

If I could give the company a zero I would. Have a thermador dishwasher. The service representative clearly was not from my area, and more or less from a call center that I wouldn't be surprised if it wasnt even based in the united states. The woman read a scripted response to my call, and when asked questions that deviated from her script, she sounded like a robot and kept repeating the same thing. All said and done, she couldn't give me an answer If they serviced therador appliances. I would still have to pay $139.99 for a visit even if they showed up to tell me they didn't work on thermador and couldn't do the repairs. Total scam. NO THANKS! Stay away!

Made appt for fryer. Given 4 hour window. Didn’t show.

I paid $116 for a repair person to come to my home, tell me my washing machine was broken, the part wasnt available for 3 months, and there are no other options. A complete waste of time and money.

This company is the absolute worst. I would not recommend it to anyone. The customer service is almost as bad as the extremely high pricing and unreliable repairs. I’ve spent thousands and thousands with this company and I’ve gotten nowhere. My freezer is still broken. Avoid them at all costs.

Washing machine issue – extremely poor service.
I was told the drum needed repair on Aug 4th and that the part would arrive in two days. It has now been 3+ weeks, and nothing has been resolved.

I was charged an exorbitant amount upfront. I requested a refund so I could get the dryer repaired elsewhere, but they are refusing to return the money. I've now been without a working dryer for four weeks.

A customer service representative claimed the case was escalated to a supervisor, Melissa Maxwell, but she has not returned my calls. Every time I follow up, the team offers a new excuse for why she hasn’t contacted me.

This company is completely untrustworthy. Based on my experience, I would strongly advise others to stay away

Mr Appliance is a company built on scamming customers one at a time. Maximizing each service call through deceit and lies. They have zero qualifications and they are a nationwide business. Pick any location you like and look at the BBB report as well as trust pilot. These are not sources that they can manipulate and pay off like Google allows them to. I'm in Hot Springs Arkansas and they advertise my area from Sherwood which is almost 100 miles away. Locally owned and operated we promise. A complete lie. They are one hit wonders and I've been in business here for 22 years. I could just be quiet the only thing that aggravates me is why these companies build their self upon lies? When you start off lying to your customers before you even meet them how do you think it's going to go? Have a great day

Mr. Appliance Over the Mountain (Birmingham, AL) visited my home on May 6, 2025, to perform a diagnostic on my washer, which had essentially stopped working. Larry, the technician, was friendly and thorough. He explained that he could repair the washer but would need to order a part first. I was told that if I moved forward with the repair, the $99 diagnostic fee would be waived, and a $300 deposit would be required to order the part. I agreed and provided a check for the deposit.

Larry returned on May 8, 2025, but unfortunately, the part did not resolve the issue. At that point, Larry advised that it would be more cost-effective to purchase a new washer. Since no repair was ultimately completed, I was told the $99 diagnostic fee would apply, and the remaining $201 of my deposit would be refunded via a mailed paper check.

It has now been over two months, and I have still not received the $201 refund.

I have emailed multiple times with no response. I’ve called repeatedly and left messages with the call center, and I also spoke directly with Derek several times, and each time he assured me the refund would be processed. I sent messages through social media, but again received no reply. On July 24, 2025, I filed a Better Business Bureau complaint, and Mr. Appliance failed to respond to my request.

At this point, I'm incredibly disappointed with the lack of follow-through and communication. I understand that mistakes happen, but it should not be this difficult to receive a simple refund for services not rendered. I hope posting this publicly will finally prompt some resolution.

I very rarely leave negative reviews, but my experience with this company was so bad that I feel the need to warn others: run away, do not use this company.

I have a 20+ year old side-by-side refrigerator/freezer that was freezing food. Over several weeks, I saw three different repairmen from Mr. Appliance of Katy and ended up spending over $1,050 on parts, labor, and movers. Yes, the refrigerator is now working—but only after wasted time, unnecessary expenses, and constant frustration.

The first technician was polite but never checked the coils (critical on an older fridge, especially with pets in the house). Instead, he ordered $500 in parts.

The second technician, Pablo, came to install those parts. When they didn’t fix the issue, he immediately ordered another $350 in parts—without even checking the refrigerator. By then, I had already hired movers to disconnect and move my stacked washer/dryer because the office confirmed he would need it moved. It wasn’t needed. When I questioned him, he tried to blame the washer/dryer.

I confirmed again before the third visit, was told the washer/dryer needed moving, and once again hired movers—only to be blamed later that the technician couldn’t see other clients because he was waiting on my movers, something completely out of my control and something that could have been avoided if they had checked the coils when the movers were at my house the first time.

My refrigerator is still not working properly after spending over $1050!

I contacted the owner, Mr. Roberts, who assured me he would “take care of me.” His idea of that? A 10% off coupon text.

This company wasted my time, my money, and showed no respect for the customer. The glowing reviews on their website do not reflect the reality of their service. I would never use them again and strongly urge others to avoid making the same mistake.

I would not recommend this appliance company. I purchased a refrigerator from them three months ago, and it has already stopped cooling properly. When I called customer service, I was put on hold for over 45 minutes, only to be told someone would call me back. No one ever did.

When I finally got through to a technician a week later, they scheduled a repair, but the technician showed up late and didn’t have the right parts. Now I’ve been without a working fridge for almost two weeks, and I’m still waiting on a follow-up.

For the amount of money I spent, I expected much better quality and service. Very frustrating experience.