Mr. Appliance Anmeldelser 280

Our washing machine stopped working, and when the technician came out on Tuesday, I made it very clear that the repair needed to be completed by Friday because we were leaving for a trip. I was specifically assured that the part would arrive Wednesday or Thursday and that the repair would be completed by Friday morning at the latest.

Based on that promise, I paid a 75% deposit upfront — several hundred dollars — so the company could order the part.

Friday arrived, the part never showed up, there was apparently no tracking information available, and nobody from the company proactively contacted me with an update. I had to call them myself to find out the promised timeline would not be met.

What made the experience even more frustrating was that when I repeatedly requested to speak with a manager, I was told that was not possible and that escalation could only happen through email.

To make matters worse, the technician never meaningfully inspected the machine. I explained the symptoms — water left in the drum and a humming noise — and he immediately said it needed a drain pump, collected payment, and left.

I also have concerns about the pricing transparency of the repair and part markup, especially given the large upfront deposit requirement.

At this point:
• The promised repair timeline was missed
• Communication was poor and reactive
• My money is tied up in the deposit and the ordered part
• I was unable to pursue another repair option sooner
• Our travel plans were negatively impacted

Mistakes and delays happen. What matters is communication, accountability, and customer service. Unfortunately, this experience lacked all three.

I hope management reaches out to resolve this situation appropriately.

If I could do less than 1 star I would, we paid 350.00 to have Mr. Appliance Lexington franchise diagnose a problem with our Viking oven. We were informed apart would be ordered, fast forward 1 month later with me calling multiple time and being told the part was coming. Third call over a month later I was told that the location had been closed and they could do nothing for me, I was directed to call their head office 888-998-2011. Love this part, the answering system asks for zip code of your location before you are able to talk to someone come to find out there is no service anywhere near my home anymore so it hangs up on you. I was able to get thru by pressing the number if I was calling from Canada. You are now sent to a scheduling service only. I have had them escalate this issue 3x now with zero response from Mr. Appliance their answering service say they have no other way to help and we have been forced after over a month without an oven to have another company come in and pay another 350.00 diagnostic fee and a 800.00 repair bill to finally get our oven fixed. We are also still out our original 350.00 with no way to contact Mr. Appliance corporate (so much for customer services). They are part of the neighborly company and their slogan is “It’s Not Done, Until It’s Done Right!!”
Never trust this company, they have actively set their system to give customers as little customer service as possible. They closed the location with total disregard for their customer, leaving us and I’m sure other’s out of pocket and with their repairs not completed.

Don’t make the same mistake I made.
What should have been a simple, straightforward repair to our Bosch dishwasher turned into an expensive and frustrating ordeal with Mr. Appliance. From the start, the technician misdiagnosed the issue, sending us down the wrong path.

That mistake ended up costing us over $1,400 in parts that did not fix anything, leaving us with a dishwasher that still does not work and is now filled with “warranted” parts that serve no purpose. To make matters worse, those parts were priced higher than what the manufacturer charges. The process dragged on through multiple visits and payments, only for the dishwasher to begin showing entirely new error codes afterward.

When we tried to get help, the company became unresponsive. Even more concerning, they publicly responded to our online reviews with false claims about rodent infestations, something never mentioned to us during service. It felt less like customer support and more like an attempt to discredit our experience.
While they acknowledged how poor the experience was, they have made no effort to address the financial loss, wasted time, or ongoing frustration.
If you are looking for a reliable repair experience, look elsewhere. Choose a company that diagnoses accurately, communicates honestly, and stands behind their work, because this one does not.

Poor communication. Ask to speak with manager, technician, or owner on status of our repair. Supposingly waiting on part that is readily available on Amazon. We prepaid over $400. Dollars. Now all we hear is crickets. We are located in Lexington SC 29072.

Mark was wonderful to work with. He didn't try to sell me a repair when it would have cost more than the appliance was worth.

I had been a regular customer of Mr. Appliance in Douglasville, GA for almost ten years, but that ended today. Despite calling them to install or repair multiple appliances in my home over that time, they decided on a recent microwave repair to treat me rather shabbily.

The repair technician arrived as normal and performed a diagnostic. He told me the unit needed a new power board, and I agreed to pay for the repair (parts and labor). But, a week later when the part arrived and the technician returned, he learned that a switch was bad. I then agreed to repair this item.

He returned that afternoon and installed the new switch. It was only then he discovered that the microwave's power magnetron was broke, and that would have required a third parts order and delay, and advanced the cost of repair way beyond the purchase price of a new microwave of similar size and function.

I elected then to replace the microwave, using Mr. Appliance to do so. For the record, the technician agreed with my decision. This is where things went sideways. The technician originally stated that the repair service fee would be applied to the installation, but then I learned that only half that fee would be applied. I attempted to explain the situation, but the company's manager firmly stated that sales and service were two different "companies" within Mr. Appliance and their policies were not going to be altered.

I won't go so far as to say this was a manipulation, but I will say that the company was firm in wanting me to pay for the parts that failed to repair the unit and also pay the full cost of replacing the microwave minus only the service call fee. Forcing me to pay for new parts that did not work when Mr. Appliance would have received back all those parts did not strike me as fair treatment. So, I cannot any longer recommend this company.

I would unfortunately not recommend this company in Monmouth County. The person making appointments is very fast and professional. The repairman sent was also knowledgeable and professional. However, they (a) charge far too much and (b) have no interest in standing behind their work. I hired them to install/insert a new bottom wiper on the dishwasher (a $12 part I ordered directly from Frigidaire for my model). A job that takes perhaps 15 minutes. They charged $272. After using it for 1 cycle, it fell out and when I called them 48 hrs after their visit they actually said it would be another $272 to visit again. They said there was no guarantee of their work since the piece of plastic came from Frigidaire and not through them.

This was shocking, since I also own a company in which customer service is paramount. I was certain they would of course return to install the part properly since it was clearly not done right just 2 days before - and the dishwasher itself is only $399 new. I canceled their follow up appointment right away.

The tech gave me a notification when he would be here. He was professional and did his job. The biggest complaint I would have is cost. He was here for 15 minutes, should me a few zipper parts and bounty sheet that was jammed and causing the noise of the drum. No replacement parts or anything, $266. While did a nice job, has to be a cheaper option next time.

They advertise easy returns yet they do not approve you when you ask to return a part.

Horrible. Go elsewhere. Save your time and money and hire someone profession that knows what they are doing. They are inexperienced and instead of fixing, they made it far worse.

Don't Ever Ever Ever ask Mr appliance to fix anything for you in your house. If you look at all these complaints that people are making I understand exactly for I had one person that they said that he worked there for 20 years and he knew just about everything about appliances, come out today to look at my dishwasher and he opened the dishwasher door and looked inside and said you need a new pump shut the dishwasher door charge me $157 and said it was for diagnostic and said it would cost almost $500 to fix it. Well I paid the $157 and then I got really upset because he wasn't here but about I would say 5 or 6 minutes. So I called them and said that I was very displeased and that I wanted to stop the credit card payment that I made because he didn't do anything at all. He didn't look at the pump he opened the dishwasher door and shut it and said it was the pump. I did call the company and complain
and they were very nasty and unprofessional; telling me if I didn't pay they would put a lien on my house $157. Can you imagine a professional person telling a customer that they we're going to do that for a service call? Don't ever let them touch any appliance that you got in your house! I would give them a 0 if I could, I spoke with one of the managers there to let them know I was unhappy He was a very, very nasty human being. So trust me stay away from Mr. Appliance.

I recently had Mr appliance company come look at my fridge they defrosted it and clear the draining line a week later I have the same problem my fridge is not running right and my freezer now is not running right I called them up and they said they would charge me again to come out and do that again or if I needed a part or anything which understandable if I need a part I understand that but I just thought I'm out last week and now they're wanting to charge me again to come out again and do the same thing that they should have finished the job in the first place I gave them a two rating because the guy that came out was very nice and older man that seem to be very knowledgeable but that sucks that my fridge don't work after last week they came out and I paid them to do it and now it's worse than what it was before I'm just saying being honest

The service call came fast which was the only thing good with the experience that I had with Mr.Appliance in Omaha. The technician was here for about 30 minutes which cost me over $150. I was then presented a quote for over $600 to repair my 2.5 year old GE dishwasher. This is more than a new one by the way. The technician said that the control board needs to be replaced and that was it. After doing some research I found a GE replacement part for around $150 and the person I spoke too sent me a link on how to install it. 4 screws and 2 plugs. He said that I shouldn’t be more than 30 minutes to replace the part.
This is a very high quote that boarders on a complete bend over if you ask me. Long story short I would give them “0” stars if I could. I don’t recommend you having them fix your appliances.

I had them come to repair my oven. Came in, did little, said it was my baking element, which he then claimed was no longer available, took the serice fee and left.
The next day I made 1 phone call to the manufacturer, and had the part the very next day.
I then decided to go with a different company to install it, and was told the element was fine, and that it was the control board that was bad.
So not only did they lie, steal my money for not doing anything, but didn't know what they were doing.
If I could give a 0 star I would. Thorofare NJ

They are very expensive, unqualified, and arrogant. They love to charge and fail to properly diagnose and fix a 1 year new Sctosman ice maker. After several spirited conversations, 'they' decided we were not a good fit to continue trying to resolve the repair. Versus say, "we really have no idea how to solve the problem and another company would be a good idea." They required payment for a part pre-ordering, who does stuff like that? When they have failed to even troubleshoot the problem? Avoid them! This is for the Edwards, Colorado area.

They are really professional at what the do.

When Mr. Appliance steals from customers and attempts to rewrite history...... Do not use them ever! I openly share my response to them.

Shannon, your response completely ignores the primary reason I called for service. The door flap was only one part of the problem. From the very beginning, I made it clear that the ice maker and water dispenser were not working. Your technician, Daniel, and your company both stated those issues would not function unless the door flap sealed properly. I relied on that guidance. Attempting to rewrite the narrative is unprofessional and dishonest.

I paid for the door flap repair without issue. It was replaced, and it does seal. However, the ice maker and water dispenser--the original issues I called about--remain completely unresolved. Do not tell me I did not ask for 4 issues to be resolved when I first contacted you.

After three service visits, your company has still failed to fix the problem. Instead, I've been left with a refrigerator full of visible tape, patchwork, and what can only be described as unprofessional "band-aid" fixes. This is not acceptable by any reasonable standard of appliance repair.

Even more concerning, I have written text messages from your own technician admitting they do not know how to fix the issue or even why it was continuing to happen. I was told to put it in the garage and buy a new one to avoid spending more money with your company! And yes, be assured I will be posting those messages on Yelp, Google, the BBB and all social media platforms. Yet I was still charged again on a follow-up visit for work that was never completed successfully in the first place. So again, do not rewrite history to avoid accountability for ineptness and a failure to understand how to properly fix appliance issues. If you don't have trained technicians or specialize in a brand, don't send them to customers homes. People want to trust in you and now see what they can't.

By the third visit, your team resorted to placing silver tape throughout the interior and filter area of my refrigerator. You have now caused more issues by doing this and I absolutely intend to hold your company accountable. That is not a repair--it's negligence.

At this point, this is no longer just about poor service. This reflects a pattern of incompetence, misrepresentation, and improper billing. You charged for a solution you did not deliver, failed repeatedly to diagnose the issue, and left my appliance in an unacceptable condition. And your technician agreed and specifically stated he did not know why it was happening, yet continued to come back with a second technician who also had no idea what to do so they slapped some tape all throughout the inside and called it a day. Are you serious? Shame on you.

You've had multiple opportunities to correct this and chose not to. I will continue to publicly document this experience, including technician statements and text and photos, so others are fully aware of how your company operates. Every review site, all of social media and the BBB. We treat people with trust and respect and what you have done to my family is disgusting.

You should seriously reconsider how you handle situations like this, because this level of service is indefensible. But you go ahead and keep the money "for now", since that is what matters most to you. Let's see if it is worth it when I am finished with making sure this experience with all of the photos and text messages from your of technicians back up exactly what I am saying.

Disgusting and shameful.

After 1 year and 4 months and numerous trips and being charged twice they were never able to repair my Viking Refrig from frosting up and not cooling properly. I finally called Viking approved tech. Lesson learned only use Viking factory approved techs.

Instead of Mister Appliance it should be named Mister Rip off Artist. They stole $320 from me. Never fixing my dryer. Their technician Jonathan put the wrong Thermal fuse and thermostat on my dryer. Upon his second visit he wanted an additional $200 and some dollars for my dryer belt saying it a separate issue. When I told him no thank you. He still wanted a $119 technician fee for coming out. He then became angry we had to call the police to get him leave. After I called a different repair service is when I discovered that he put the wrong parts on my dryer. Also this other technician inspected the broken belt, stating that other than a couple of superficial cracks there was nothing wrong it. He also futher stated that it was indicative of it being put on incorrectly so that it would snap as soon as I started the dryer. DO LET THESE PEOPLE IN YOUR HOUSE. In all honesty they should be ashamed of their selves for the alleged services they provide. BUYER BE AWARE BE VERY AWARE.

I called for repair of a $2500 Samsung refrigerator. On visit one the technicians told me a board had failed and would need to be changed to the tune of over $700. I weighed the options, agreed to proceed and prepaid for the part. Visit two the board was changed but apparently was not the correct board for my refrigerator. The board was removed and a new one ordered. On visit three, the correct board was installed but did not fix the problem. Yet another circuit board was suspect and had to be ordered. I’m now $890 into the repair. On visit four the second board was changed but the problem persists. I was told it was most likely a compressor and a new one was required. Now the potential of paying more for this repair than a new refrigerator would cost is a viable concern. I called a halt to the continuous stream of parts replacements. Bear in mind that the freshly installed parts have yet to produce a cubic inch of cooling. I requested that their parts be removed and the cost of them be refunded, I pay a fair trip and diagnostic fee to Mr. Appliance and we part company. They refused to refund anything at all! Bottom line, less than knowledgeable technicians, extremely poor customer relations and questionable if not completely criminal business practice.