MobileSentrix Anmeldelser 46

I’ve been purchasing mobile parts from Mobile Centrix / Taiba Mobile for years, and overall the business relationship had been consistent—until a recent issue completely changed my experience.

One of my orders never arrived. I opened a support ticket with them, and they initially acknowledged responsibility. I asked them to file a claim with FedEx since the package was not delivered, but they failed to follow through on that process.

Because I never received the goods and no resolution was being provided, my only remaining option was to open a chargeback with my credit card company. After the chargeback was processed and the funds were returned, they contacted me asking me to reverse the chargeback. When I declined—since I still had not received the product—they decided to close my account.

After years of doing consistent business, it was disappointing to see the situation handled this way. I would have preferred a proper resolution through their support process rather than being forced into a chargeback and then losing my account as a result.

I wouldn’t order from this company. They treat their customers like trash. After spending over $500 in parts for my business I was met with an “unauthorized user” email, even though all of my business documentation was provided. The issue was that the parts were being shipped my new location. So just beware if you run any small business with multiple employees or locations. Only the CEO can order and receive packages in their name. Thankfully there are other pleasant suppliers to deal with

Great service! No complaints at all. Thank you team!

Neues Display bestellt, defektes und gebrauchtes Display erhalten. Display wurde wie üblich nur zu Testzwecken angeschlossen, Touch funktionierte nicht und ein schwarzer Balken war zu erkennen. Obwohl in diesem Fall eindeutig Nachbesserung vom Händler gefordert ist versuchte mich der Kundenservice zunächst zu überreden, auf insgesamt 10 Rücksendungen (aus "Umweltgründen" lol) zu warten und erst dann das Display auf meine kosten zurückzuschicken. Das ist ganz klar illegal da der Gesetzgeber vorsieht, dass im Falle einer fehleraften Lieferung Nachbesserung oder kostenfrei Rücknahme zu erfolgen hat. Der Kundenservice konnte erst nach zahlenreichen Nachrichten davon überzeugt werden aus "Kulanzgründen" (lol) ein Rücksendeeticket zur Verfügung zu stellen. Sollte das nochmal passieren geht das direkt zum Anwalt - keine Lust auf diese Spielchen. Gesetze sind für alle da und es ist mir schleierhaft wie ein Händler dieser Größe mit solchen Praktiken durchkommt.

Received the wrong part in the mail initially, reached out to Heneel in customer support and they sent a replacement within a day or two. They handled the situation perfectly, although at first I was disappointed. The level of customer support I received quickly put my at ease, Thanks Heneel.

MobileSentrix offers an incredibly comprehensive inventory of parts for a wide range of devices — from iPhone, Samsung, Google Pixel, Motorola, MacBook, iPad parts, and more. Their catalog includes everything from LCD/OLED assemblies and batteries to board components, tools, and accessories.
What I love most is the focus on quality. Their parts are clearly labeled and organized, often with helpful internal components and strong bonding where needed — which makes installation smoother and more reliable.
They even support industry-standard parts like Genuine Apple or high-grade aftermarket options (depending on your needs), and each product is backed by detailed specs that help ensure you’re ordering the right item.
Their shipping policies are industry-friendly — with late cut-off times to support last-minute orders and efficient logistics for both domestic and international customers Whether I needed parts urgently or was planning ahead, everything arrived quickly and in perfect condition.

The MobileSentrix support team deserves special praise. Every person I’ve dealt with, from sales reps to tech support, has been professional, patient, and genuinely invested in helping me complete orders correctly. They’ve answered questions about inventory, account setup, and even suggested optimal parts based on specific device issues. It feels great to work with a company that truly values its customers.
For shops managing multiple locations, their online tools make ordering and account management effortless. You can grant access to other team members while keeping administrative control a small feature that makes a big difference in daily workflows

War mal Touchfix...
Kann ich absolute nichts positives drüber berichten ! Reklamationsabwicklung unterirdisch ! iPhone 14 Akku hat sich nach knapp 6 Monaten aufgebläht. Bis sich jemand zurück gemeldet hat, ist ca 1 Monat ins lang gestrichen. Zum Schluss hieß es, die 6 Monate Garantie sind schon vorbei, können wir leider nicht mehr annehmen. Ein Witz ! Ich empfehle jedem... Es gibt bessere Shops !

Exelente el trato les estoy muy agradecido en especial a : Ms. Quino, todos son geniales la verdad.
Solo le pido a Dios que me dé la oportunidad de trabajar con gente tan talentosa 5 ESTRELLAS la verdad 💪

Bought a cell phone battery. It didn't charge. Was told to sed it back for refund. Sent it back received no refund. Got the runaround said I had store credit instead justfor the part I am out both shipping amounts. Went onto account there is no store credit listed. This place is untrustworthy.

Out of our last 5 orders, we were sent faulty or incorrect parts 4 times. They will not provide a return label unless you spend $1000. After a year of these kind of issues, we are done with mobile sentrix.

Took my valid CC, confirmed the order and shipping, then phones saying they wanted a photo of it. I think not. To be avoided

Mohamed was hands-down one of the best customer service reps I’ve ever spoken with. I called right up against the daily shipping cutoff with a couple of account issues. Old addresses and outdated credentials... but he calmly assured me everything was going to be fine. He worked fast, got my account straightened out, and placed the order right on time! Bingo, bango, nailed it!

What really stood out, though, was his personality. We shared some genuine laughs, and the conversation felt like talking to an old friend rather than just ‘another call.’ It was easily one of the best customer service experiences I’ve ever had. Five stars all the way! Mohamed is the guy you want answering your call. Point blank, period!

As a retailer, I must say MobileSentrix is the largest source of iPhone screens. They have the widest collection at wholesale prices. My priority is to purchase quality products at wholesale prices. Also MobileSentrix team is always supportive.

I must say, product collection and price no one can beat them. The most trusted store for business owners worldwide.

Terrible service. They sent me two defective screens, and I have to pay shipping to return them and another $10 to get another one. In addition, the time to get a working screen...

website is laggy and always logging out would be nice if their was a app for windows or mac that could just stay logged in store account and anyone in my repair shop staff could order when needed

but over all they always get are order right and on time and customer care people very helpful and they parts i had very little issues over past 15 year they been improving but will still say fix the website some days it bad cant make order

I had a problem with a previous order and dominic from customer service was able to not only remedy the issue with my previous order, but help me place a new order. When we ran into shipping problems, he navigated me accordingly to apply my credit so that my new order was placed correctly. I thank him for his patience in this issue and providing exceptionally customer service in this matter.

To be fair, the website is getting better. But the main issue is how it always logs us out.

Our company has over 15 terminals, and it would be nice if our employees could just hop on and add something to the shopping cart without having to login every couple days.

There are other smaller issues, such as how I can’t open certain things in tabs, But instead I get a pop up.

Just make an app, already and get it over with

They sent me a bad part and then forced me to pay for shipping again when I had to reorder the damaged part. I do over 10k in business with this company a month and they would rather force me to pay $8.50 to ship a replacement part than retain my business. Great business practices.

Horrible customer service. If I could give them a zero-start, I would do it. One, they canceled my order, and they didn't even send me an email. I noticed that they canceled my order because I wanted to check on my tracking number; it is super unprofessional for this "business" not to send a customer an email that they canceled your order, and I imagine that that's illegal to cancel an order and not informing your client. My order doesn't even show on my orders. I asked them if they were going to refund me immediately. I'm still waiting for them to respond about refunding me my money.

Very skeptical business practices. Will usually screw you over with lcd buybacks, and even when they send the wrong part to you, they still expect you to buy the correct one and still pay for the overnight shipping again. Said they would credit me but never did. They will tell you its 'Policy" that prevents them from helping more. They were my number 1 vendor, Im now closing my acct with them and paying a little more with a competitor. They treat their customers really bad and forced me to find a new vendor. Lots of their aftermarket parts arrive doa. Buyer be careful is all I can pass on to you. Read what their own employees are posting. Just verifies the issues.