Montblanc Anmeldelser 

Mein gekaufter Artikel wurde durch den Postbeamten bei jemand anderem abgegeben (nicht meine Unterschrift) Ich habe in der Nachbarschaft herumgefragt und trotzdem hätte ich vom Kundendienst aus nach dem Artikel suchen sollen......???? ich habe die Firma immer wieder kontaktiert und hätte nach 6 Wochen einen Bogen in Englisch ausfüllen sollen und habe nach ca. 2 Monaten ohne ausfüllen dann endlich mein Geld zurück bekommen. Hier wird man vom Kundendienst noch schikaniert!

dont buy anything from Montblanc.com. terrible customer service. package never arrived...clearly its lost but after weeks, still cannot get a refund. horrible experience. completely different experience to a local boutique which I would highly recommend because that is where I ultimately went to get what I needed. mind you, this web order was for refills so small $ value. would hate to have ordered a pen that is quite costly and then experience this lack of service. Avoid purchasing here.

I have bought and had repair warranty a 149 pen. I have bought and had repaired under warranty a Geosphere watch. Pens are basically good, not great, however the customer service is terrible. I was literally interrogated for 40 minutes at the MB butique, in a very rude and in a very offensive way. Pen was finally sent to MB and repaired (nib was groomed). The watch was repaired uncessecfully, after one year the same error occurs (chronograph gets stuck from time to time), watch was scratched in the repair, the service left dust in the case. Do you need any more recommendations?

Montblanc, my father took his MontBlanc watch to MontBlanc on the 14th of July 2025, and after a million excuses and lies, he still does not have his watch nearly 6 months later! Disgrace!

Like everyone else the servicing of my watch and a refinish has been a nightmare. I paid for a 10 year service of my watch which the quoted time is 4 weeks. I sent the watch back in August 25 and I still do not have the watch back.
Customer service is shockingly poor and do not respond to emails. I do recommend you phone them as that was the only way I could get a status update.
Montblanc found it, after many calls, and did the service very quickly. I have paid the invoice this week and have heard nothing back from them with a confirmation or shipping date.
DO NOT BUY FROM MONTBLANC AT ALL

El peor servicio que he recibido jamás. No recomiendo comprar nada online. Mienten en las fechas de entrega. Llamas y no saben dónde está el paquete y el trato pésimo.

Innerhalb von drei Wochen hab ich meinen schwer beschädigten Meisterstück-Kugelschreiber mit vollem Service in Topzustand für kleines Geld zurück erhalten. 75 € finde ich absolut fair und sehr entgegenkommend.
Ich wurde zweimal in der Boutique in München sehr höflich und zuvorkommend bedient => Service at it’s best !

Ricevuto in regalo portafoglio Montblanc, nemmeno un anno dall'utilizzo la pelle si è crepata, scollandosi e scucendosi. Qualità pessima per un portafoglio di qualità e pregio! Assistenza negozio e sede Montblanc deludente, nessun intervento in garanzia e riparazione su piccola pelletteria. Sconsiglio prodotti Montblanc per qualità pelle peggiorata negli anni!

Rücksendung eines Artikels am 18.12. eingegangen, bis heute keine Rückzahlung oder so sonst noch nichts gehört und nur Vertröstungen…

Montblanc Summit. Reloj “ inteligente” . 1.250€. Según Montblanc el reloj no se puede reparar y solo te ofrecen un dto. por la compra de uno nuevo, para un reloj con menos de 4 años, lo peor es que una marca de este nivel ni se ha interesado por lo que ha pasado, que es una perdida de batería por un problema de diseño en la fabricación, a esto se le llama tecnología. Montblanc es una marca en la que había creído y por ese motivo tengo varios artículos y decidí comprar este reloj. Sí, he dicho había creído, ahora a desaparecido de mis dispositivos y de mi vista, por la falta de atención, interés en el cliente sin conocerlo y porque me he sentido engañado en una marca que creía en ella.

Man möchte meinen, bei Herstellern in diesem Preissegment sollte man einen zuvorkommenden Kundenservice voraussetzen können, allerdings habe ich in den letzten Jahren schon das eine oder andere Mal das Gegenteil erlebt. Umso positiver muss ich meine Erfahrung mit dem Kundenservice von Montblanc hervorheben. Da ich nicht weiß, ob ich hier Namen nennen darf, nennen wir den Mitarbeiter einfach mal M., der mein Problem, was wirklich nur auf meine eigene Verplantheit zurückzuführen war, mit Kompetenz, Beharrlichkeit und nicht zuletzt großer Freundlichkeit, fast schon Herzlichkeit, zu meiner absoluten Zufriedenheit lösen konnte. Neben der eigentlichen Problemlösung spreche ich hier auch von Feinheiten, die zu diesem
Erlebnis beigetragen haben. Man hat den Eindruck, nicht nur eine Nummer zu sein, sondern als Kunde wirklich wertgeschätzt zu werden. Vielen herzlichen Dank nochmal für diese perfekte Abwicklung!

Montblanc used to be great in the 80's and 90's when they were just a great pen company. They have gone totally downhill ever since they were bought by a luxury goods parent company now. I used to be a huge fan and have now turned against them, especially since there are so many other options for great fountain pens now.

Beautiful pen but I am tired of buying refills. Without exaggeration I wrote out 5 Christmas cards and it’s ran out. Exactly the same experience with a new refill last year. We are talking about 40 words then it’s done. Had 6 refills in total and it is the same story every time. Horrendous.

I received a Mont Blanc Summit3 watch as a Christmas present in 2023. This summer I started having to recharge the watch multiple times daily and so sent it in to have the battery replaced. THEY DON'T HAVE A REPLACEMENT BATTERY! I am within the 2 year warranty period and called 3 weeks ago to open a claim. No communications. I have contacted customer service 3 times now. Terrible customer service. The agent was pleasant, it's her management I have an issue with. I now own a $1200 brick.

Un bracelet en cuir Kaki avec une fermeture par aimant. En l'espace de 3 mois, le bracelet est tombé mais la 4ieme fois, le bracelet a été perdu.
La puissance de l'aimant est trop faible.....

Absolutely awful customer service. I made a mistake and didn’t order express delivery so phoned them literally 2 minutes after I placed the online order. The customer service person barely spoke English and the child screaming next to them meant I couldn’t hear. They said they couldn’t cancel the order or upgrade the delivery even after just a few minutes. I’m still waiting for FedEx to deliver as it seems stuck at their depot ……Never again just avoid them

Wenn man Null Sterne vergeben könnte, dann Null

Überheblich,arroganter Kundenservice am Telefon, der nicht zielführend war
Keine Rückmeldung, obwohl man diese angefordert hatte

Kundenservice in diesem hochpreisigen Segment geht anders

I recently visited the Mont Blanc shop on South Anne Street in Dublin. I was greeted by the lovely Vlatka. I was looking for a gift for a work colleague who was leaving to move to Australia. She suggested a pen and notebook which were absolutely stunning. We also got both engraved. I collected the gifts 2 days later and they were in a stunning presentation box, perfectly gift-wrapped. Vlatka is extremely warm, friendly, professional and knowledgable. I would highly recommend visiting the shop if you're looking for that special gift! Thank you Vlatka :)

"My order didn’t arrive on time, and the customer service was shockingly poor. They like to call themselves ‘ambassadors,’ but ‘jokers’ seems much more fitting."

Porte billet acheté l'an dernier à Serris vallée village, avec un cuir qui se détache , nous contactons le sav et il faut le renvoyer a Serris afin qu'il évalue le pb. résultat incapable de nous proposer le même , il nous rembourse sans notre accord .Nous sommes extrêmement déçus de cette marque de luxe .