Montblanc Anmeldelser 

Absolutely appalling quality for the amount you pay. Partner spent $250 for a card holder and only ever held a few cards in it on special occasions. When we questioned warranty for loose stitching and leather swelling on the product being just under 2 years old, they advised it was because of “misuse and having more than 4 cards inside”. Tried to advise that my partner literally only has a bank card, license and insurance card (3 cards) however, their technician with “10 years experience” disagreed. Ridiculous that we both have card holders and wallets that cost quarter of the price and hold up better, probably have a better warranty and customer service too.

J ai acheté plusieurs montres montblanc et j appréciais la marque ,mon intention était de changer de bracelets ,alors la rien en stock ,que du sur mesure à des prix très élevés ,délai 2 mois …donc aucun service j abandonne mont blanc

I was given a pen as a gift and it was brand new. Used for the first and only time a few days ago.
The pen was expensive but the ink cartridge was clearly faulty and the quality worse than what one would expect in a $2 pen. The sales woman at the Castlereagh street shop accepted that the pen was not writing as it should.
She replaced the ink cartridge, and this was all I wanted but rather than apologise for the fact that i had to spend time returning their faulty product, said that I would have to PAY for the replacement cartridge.
Completely astounded and speechless at this company and customer service.

A integrazione della pubblicazione precedente posso dire che Montblanc non trova il codice di riparazione nei loro sistemi. Inoltre il rivenditore da me contattato mi ha detto che hanno smarrito la spedizione con la mia penna e quella di un'altra cliente...Non ci sono parole...Ci sono voluti tre mesi per arrivare a questo punto... Valore economico e affettivo in fumo... Sto aspettando una risposta da Montblanc... Quanto tempo passerà?
Il codice di riparazione è EU0700060624.

Auf ihrer Webseite schreibt die Firma, dass die Erstattung für retournierte Artikel binnen drei Tagen erfolge. In Ausnahmefällen könne es bis zu sieben Tagen dauern. Jetzt sind drei Wochen vergangen und trotz fünf E-Mails, die alle unbeantwortet blieben, habe ich immer noch keine Erstattung erhalten. Der Zahlungsdienstleister, Klarna, ist ebenfalls eine Zumutung. Lediglich über Chat zu erreichen, bei dem die gleichen "Pfeifen" sitzen, die generalisierte Stanzen von sich geben, wie man sie von einschlägigen Telekommunikationsunternehmen her kennt. Bei mir hätten alle Warnlampen angehen sollen, als sämtliche Kreditkarten nicht akzeptiert wurden und ich von der Hotline aufgefordert wurde, meine Kreditkartendaten per Telefon zu übermitteln. Das lehnte ich natürlich ab. Das die Ware in Italien angekommen ist und angenommen wurde, ist aus dem Beleg von UPS ja zu erkennen. Vielleicht geht es dem Unternehmen so schlecht, dass man die Rückerstattungen so lange verzögert um liquide zu bleiben? Ich kann also nur sagen: Nicht dort kaufen!

Ich habe ein personalisiertes Portemonnaie bestellt, aber die Qualität ist enttäuschend und der Kundenservice ist noch schlimmer! Die Marke zeigt keinerlei Kulanz, sie bieten weder eine volle noch eine teilweise Rückerstattung an. Man bezahlt nur für den Namen der Marke, da die Qualität der Ware nicht besonders hoch ist. Ich hätte einen besseren Service von Montblanc erwartet und kann es niemandem empfehlen.

Nachdem ich die kratzende Feder meines JFK-Füllfederhalters für knapp 1.000 Euro einige Monate ignoriert hatte, wollte ich dies im Rahmen der Garantie kontrollieren und in Ordnung bringen lassen. Im Dezember wurde ich vom Händler weggeschickt, da Montblanc wegen einer "Systemumstellung" erst ab Anfang Februar wieder Reparaturen annimmt. Anfang Februar wurde das Schreibgerät dann eingeschickt. Nach heutiger Rückfrage wurde angeblich mit heutigem Datum der Eingang des Serviceauftrages registriert und ich soll nun nochmal 6 Wochen warten! Alles in Allem sind das dann 5 Monate, die ich auf die Reparatur eines Stifts für knapp 1.000,- Euro warten muss. Was für ein miserabler Kundenservice! Weder der Händler, noch der offizielle Kundenservice von Montblanc in Hamburg haben eine Lösung anzubieten und beschwichtigen nur mit Hinhalte-Rethorik. Niemand scheint in der Lage zu sein, einen Auftrag zu priorisieren oder zumindest einmal nachzufragen, ob etwas beschleunigt werden bzw. zumindest ein konkreter Termin genannt werden kann. Da bin ich mal gespannt ob der Stift überhaupt repariert wird, oder ob mir am Ende noch erklärt wird, das Kratzen der Feder und der mangelhafte Tintenfluss seien "ganz normal"...

Ho acquistato una borsa portadocumenti in pelle nell'anno 2022, presso la boutique Montblanc di via Condotti, Roma. Passato poco meno di un anno, nella parte del manico e nella parte posteriore della già menzionata borsa la pelle iniziava a sfogliarsi (premetto che l'accessorio è stato utilizzato con la massima cura e delicatezza.)
Rientrando ancora nei termini di garanzia, ho immediatamente contattato la boutique dove è stata acquistata, e come da accordi ho spedito la borsa presso il punto vendita, presumendo che data la serietà che ritenevo avesse l'azienda, venisse rimessa a nuovo o addirittura sostituita.
Ma dopo più di un mese ottengo la sola sostituzione del manico e per quanto riguarda la parte posteriore ricevo un'assurda motivazione dove mi viene detto che la causa è un possibile sfregamento con il pantalone e risolvono il problema, a modo loro, colorando vergognosamente con un pennarello nero la parte dove si era staccata la pelle.
Ritengo inammissibile che una azienda come la Montblanc nota in particolare per la pelletteria di "lusso" non dia ai propri clienti servizi e a tal punto anche prodotti degni della nomina e del costo dei prodotti che la contraddistinguono.
Dopo anni da fedele cliente, non acquisterò più prodotti dell'azienda, in quanto la gestione del problema non è stata ai livelli che ritenevo avesse un'azienda di tale spessore

Bought a leather back-pack in 2019. Barely used and still looks new. Small front zip pocket zip broke today. Went straight to Bond Street store. Told cost would be £294 and take 12 weeks.
I thought such a luxury item would have items like zips guaranteed for life, especially when obviously well cared for. Warranty only lasts 2 years I was told - nothing they could do.
I have bought so many Mont Blanc items over the years - pens, sunglasses, belt, cases and bags, aftershave, watch, key rings, jewellery,
No more. This is terrible customer service toward a loyal client. If I had spilt paint on my bag or ripped it then that would be fair to make me pay for repair. But not to cover zip repair when all I do is open and close it - is ridiculous.
Shame on this brand - I shall be going elsewhere from now on as the after service is so poor.

Mai più monteblanc orologi e’ solo una fregata

Bought husband a fountain pen for Xmas. Delivery etc was excellent until we tried to use the pen and it did not flow smoothly. Basically I couldn’t write my name without it missing letters. Literally 10 phone calls and two months worth of emails, in addition to me sending the pen back overseas and I finally got my refund. Had I not mentioned the ACCC and “goods fit for purpose” clause, I’d still be waiting for a resolution. Avoid at all costs.

J'ai acheté en date du 27/02 un stylo Montblanc James Dean édition limitée rollerball via le site Arlettie.com.
Le stylo était marqué comme neuf et il était parfaitement emballé dans tous ses plastiques.
Au déballage, le stylo est déjà rayé au niveau de la pointe, la cartouche d'encre est vide et le stylo présente des marques de ternissement (stylo en argent massif). Aussi, le stylo a déjà été utilisé et ré-emballé par Montblanc ce que je trouve particulièrement inacceptable et frauduleux. Refus de dédommagement ou de proposition de solutions.
Je suis client depuis de nombreuses années aussi bien en maroquinerie, montre, stylo mais là stop, j'arrête.
A éviter

So I was gifted a Mont Blanc Summit watch to the tune of £750, some years later (about 3) outside of the warranty the watch was not holding the charge. After first making contact with Mont Blanc I asked about a repair which they told me was not possible because it was the first one and these cannot be repaired, this is their policy. I took to a specialist watch repairer who has said the same thing. I was offered a 25% discount on a new version which of course to me is an insult, as we know premium brands such as Mont Blanc are making way more than 25%, I was prepared to pay for the repair however it is not possible. I would recommend that you do not invest in a watch from Mont Blanc and maybe just stick to what they are known for, writing, I now have a very expensive paperweight! Thanks Mont Blanc for shattering my expectations of such a premium brand.

I've been waiting three months to hear when a fountain pen will be repaired. I'm told about a new system, which as a customer is no concern of mine. Montblanc care about sales, it does not care about service and because of that, it does not care about customers.

Une étoile c'est encore trop, que ce soit pour la marque ou le magasin !
Stylo encre en argent avec saphir et gravé, déposé au magasin ( ou plutôt boutique car rien à voir avec un magasin de luxe, à part des vendeuses indues d'elles même !) de Bordeaux début Août 2023 pour pas de vis du capuchon défectueux . Devis 120 euros fin août 2023 , accepté.
Pas de nouvelles, donc déplacements à 3 reprises dans la boutique, afin de savoir ce qu'il en est: et là toujours la même réponse : les ateliers ont du retard !
Pour une marque qui se veut de luxe.... il y a beaucoup de réparations dans leurs ateliers....!
Ma patience a atteint ses limites, donc je commence par noter cette boutique : 0 étoile et cette marque : 0 étoile.
Cette marque est à l'image de la France !
Lorsque je récupèrerais mon stylo, je peux vous garantir qu'ils pourront s'asseoir sur le montant de la réparation. Par contre si je ne le récupère pas très rapidement, je me battrais afin qu'il me le rembourse .
Sur ce boycotter cette marque et faite circuler qu'elle n'a rien d'une marque de luxe ou d'excellence, c'est de la m......!

El servicio de atención al cliente se desentiende del problema de mi reloj. Dice que contacte con Google. Yo compré el reloj a Montblanc no a Google. Me temo que mi problema actual,Google Wallet ha dejado de funcionar, y no puedo pagar con mi reloj MONTBLANC SUMMIT 3, no serà el último que tendré con esta marca. No compreis a Montblanc. Tengo hace tres años un reloj Samsung Frontier que me da las mismas prestaciones y me costó una quinta parte.

Buongiorno a tutti, ho comprato nel tempo prodotti Montblanc in particolare penne importanti Montblanc e Montegrappa,orologi e cinture, non vi nascondo che sono rimasto sempre contento sino a qualche mese fa. Mi sono recato presso una boutique del gruppo per acquistare un cintura senza fibia perché avendone tante non saprei cosa fare di altre fibie, il direttore del negozio mi comunica che non è possibile acquistare solo la cintura per politica aziendale e avrei dovuto acquistare anche la fibia cioè completa, a quel punto ho scritto all'azienda spiegando il disagio e la cattiva politica attivata in tal senso in quanto non danno la possibilità di avere i ricambi nel tempo. Ho spiegato che l'acquisto di una cintura completa ha un costo molto più elevato invece di acquistare solo la cintura, alla fine, dopo una serie di email mi viene risposto che pultroppo non possono farci nulla e questa è la condizione ... come si suol dire prendere o lasciare. Come gia scritto nelle mail, Comunico ufficialmente che non comprerò mai più un prodotto Montblanc perché è risultata un'azienda poco seria, cara perché i prezzi sono come le aziende di alto livello e invece........e senza nessuna pietà sul cliente finale. Spero che questa mia recensione la leggano in tanti e poter dare a tutti gli utenti un messaggio forte per cambiare azienda spendendo i propri denari presso aziende che rispondono al servizio del cliente finale senza lasciarli con un cerino in mano.
Concludo dicendo a Montblanc che i Vostri rapporti con l'utente finale sono questi e ne prendete atto, nel tempo perderete una buona fetta di mercato continuando così, magari, forse o sicuramente non Vi interessa ma già le recensioni parlano chiaro. NON SARÒ PIÙ VOSTRO CLIENTE !!!!!!!!!

I bought a backpack (over £1,000) and the zip failed. Took it back to Bicester Outlet and they agreed to repair.. this was 4 months ago and still have not had the bag back or have any idea when it will be ready.. just a lot of excuses. Dont buy, quality is not there and customer care is terrible.

Mont Blanc online is an appalling service. Ordered two rollerball refills was charged £10 for the “courier” and two weeks later they arrived by post from Bologna. When I complained the customer service response was basically rude. I have many Mont Blanc products dating back many years. Never again.

Bought a Christmas gift for my brother a very expensive pen and ink. Paid for next day deliver so it would get here in time for Christmas. Parcel arrived a day late and when I opened the box the pen wasn’t there only the ink.

Reported that same day and just keep being told they are investigating with UPS. The box was perfect and sealed the pen was not inside.

Was told they would investigate which could take 10 days we are now over a month and they just keep saying we are investigating no update or information until Friday when I finally got an email from Javier saying he has pushed for an answer on the investigation I will have an outcome on Friday or Monday. We are on Tuesday still no update or refund of my £550