Svar fra EKRCOVER

For 5 dager siden

Hello!

Thank you so much for taking the time to share your amazing feedback—we truly appreciate it and are over the moon to hear you’re pleased with your seat covers, as well as our production, shipping, and customer service!

It’s our top priority to deliver premium, well-fitting seat covers with a seamless experience, and your kind words about the **appearance, quality, and fit** mean the world to our team. We’re also glad our quick response to your inquiry made your experience even better.

Thank you for choosing EKR—we hope your new seat covers bring you years of enjoyment, and we’re always here if you need anything in the future!

EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello,

We are deeply sorry to learn that you are experiencing issues with the fit of your seat covers and that your recent shopping experience did not meet your expectations. This falls far short of the quality and fit standards we strive to deliver, and we would like to resolve this matter for you immediately.

First, to confirm: **Is your vehicle a 2026 Toyota Camry XSE?** We would like to double-check the specific model year, trim level, and configuration details to ensure that the pattern we shipped matches the dimensions of your vehicle's seats (accurate vehicle information is crucial here, as Toyota updated the seat shape and dimension data mid-way through the 2026 Camry XSE production year).

To help us quickly pinpoint the specific fit issues:
- Could you please provide some **photos or a short video clip** showing exactly where the seat covers appear too loose, misaligned, or ill-fitting (e.g., the seat cushion, backrest, headrest, side bolsters, rear seats, etc.)?
- Additionally, please let us know which specific areas (such as the driver's seat, front passenger seat, rear left/right seats, armrests, etc.) are exhibiting the most significant fit issues.

Once we have confirmed your vehicle details and reviewed the specific fit issues, we will ship you a brand-new set of replacement seat covers with the necessary corrections applied.

We sincerely apologize once again for the inconvenience, the poor fit of the seat covers, and the resulting disappointment this has caused. Your satisfaction is our top priority, and we are taking immediate steps to ensure this matter is resolved to your complete satisfaction.

The EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello!

Thank you SO much for this incredible feedback—our team is absolutely thrilled to hear you’re obsessed with your seat covers and love the final result! It means the world to us that you’re happy with the quality, and we’re beyond grateful for your kind words and high recommendation.

We wish we’d crossed paths with you sooner too, and we’re honored to now be your go-to for all things seat covers! Thank you for choosing EKR—we can’t wait to support you with any future needs, and hope you love your new seat covers for years to come.

EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello!

Thank you so much for your fantastic feedback—we truly appreciate you taking the time to share your experience with EKR Cover!

It means a great deal to our team to hear you love the **excellent quality** of your seat covers and that our FedEx shipping was fast for you. Delivering premium products with seamless, speedy shipping is what we strive for, and your kind words make it all worth it.

Thank you for choosing EKR—we hope you enjoy your new seat covers for years to come, and we’re always here if you need anything in the future!

EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello,

Thank you so much for taking the time to share this detailed feedback about your EKR seat cover installation and use—we truly appreciate your honesty, as this helps us improve our product instructions and customer experience for everyone!

We’re sorry the details around accessing the rear armrest/cup holders (via unzipping the dedicated pouch) and the rear bottom seat removal for a full, proper fit weren’t clearly explained for you. This is a key detail we aim to communicate upfront, and we’ll be updating our product listing instructions, installation guides, and packaging inserts to highlight these steps more prominently so future customers have this information right from the start.

For any additional tips on installation or getting the most out of your seat covers, our team is always here to help—please don’t hesitate to reach out if you have any questions.

Thank you again for your valuable feedback—it’s incredibly helpful as we work to make our products and guidance even better!

EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello!

Thank you so much for sharing your awesome experience with us—we’re thrilled to hear our website made customizing your seat covers **incredibly easy**, your order went through smoothly, and shipping was even **faster than expected**!

Making the custom process seamless and getting your order to you quickly is a top priority for our team, so it means the world to know we hit the mark for you. We hope you love your new custom seat covers for years to come!

Thank you for choosing EKR—we’re always here if you need anything in the future.

EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello,

We’re truly sorry to hear about the bad Velcro stitching and rips on your seat covers—this falls far short of our quality standards, and we take full responsibility for this issue. We want to make this right for you immediately, and we’ll send **replacement parts with proper stitching** at no cost to you.

To ensure we send the exact correct replacements, could you please let us know **which specific seat/parts have the faulty Velcro stitching** (e.g., driver’s front seat bottom, rear passenger seat back, headrests, etc.)?

Once you confirm the details, we’ll ship the replacements out right away with fast delivery, and we can also share any installation tips to ensure a secure fit once you receive them.

Again, we apologize for the frustration and inconvenience this has caused—thank you for your patience as we fix this for you!

EKR Team

Svar fra EKRCOVER

11. apr. 2026

Hello!

Thank you so much for this fantastic review—we’re absolutely thrilled to hear you took a chance on EKR (even with being skeptical at first!) and that our seat covers have become your **favorite ones you’ve ever bought** 🎉

It means the world to us that our quality and fit lived up to your expectations (and the photos you saw!), and that you think they’re well worth every penny. We work hard to craft seat covers that stand out for their precision fit and durability, and feedback like yours makes it all worthwhile.

We’re so grateful to have you as a happy EKR customer, and we hope these seat covers protect and elevate your car’s interior for years to come. If you ever need anything—whether it’s care tips, future order help, or just want to share more photos—our team is always here for you.

Thank you again for choosing EKR, and enjoy your perfect seat covers!

EKR Team

Svar fra EKRCOVER

10. apr. 2026

Hello!

Thank you so much for your kind feedback on your seat covers—we’re thrilled to hear they shipped quickly and fit your vehicle perfectly, this means the world to us!

We truly appreciate you taking the time to share your thoughts on the leather material, and we’re happy to confirm that our seat covers use **100% genuine top-grain leather** (matching the quality you’ve come to expect at our price point). The foam-backed leather construction is designed for both durability and comfort, and it’s crafted to stand up to daily use while retaining the look and feel of premium leather over time.

We’re confident you’ll love how they wear, but if you ever have any questions or need assistance with your seat covers down the line, our team is always here to help—just reach out anytime!

Thank you again for choosing EKR, and enjoy your new seat covers!

EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello,

We are deeply sorry to learn that your seat covers are the wrong size and the zippers cannot be zipped up properly. This is an unacceptable problem, and we will work immediately to resolve it for you. We understand how disappointed you are, especially considering the money you've invested, and we will resolve the issue as quickly as possible.

To accurately identify the sizing problem and create a perfectly fitting replacement seat cover (or provide you with the best solution), please provide the following information:

1. A clear short video/photo showing the zipper area and any other parts of the seat cover that cannot be installed/zipped up – this will help our production team accurately identify the sizing discrepancy.

2. The specific part of the seat cover that is in problem (e.g., the driver's seat back zipper, the front passenger seat cushion zipper, the rear seat zipper, etc.).

Once we receive this detailed information, our team will **immediately assess the problem** and take urgent action – including **custom-fit replacement covers for you** (**at no extra cost**), ensuring the correct size, prioritizing production for quick delivery, and providing free expedited shipping. We will also provide a step-by-step installation guide to ensure smooth installation once the new covers arrive.

We understand this was a frustrating experience, and we will do everything in our power to resolve it properly. Please provide videos/photos and specific parts information as soon as possible, and we will immediately begin the solution process.

EKR Team

Svar fra EKRCOVER

For 5 dager siden

Hello,

We sincerely regret any inconvenience or frustration this situation may have caused you.

We have verified your UPS tracking number, **1ZJ453R50451861523**, and can confirm that your seat covers were **successfully signed for on Thursday, April 9th, at 11:32 AM**.

Due to a system glitch, our automated review reminder feature was triggered prematurely—before the shipping status had fully updated to "Delivered." We have reported this issue to our technical team to ensure that such errors do not occur in the future, thereby providing a smoother service experience for all our customers.

We hope the seat covers fit perfectly and meet your expectations! If you have any questions regarding installation, fit, or the product itself, please do not hesitate to contact us—our team is always ready to assist you.

We apologize once again for any unnecessary confusion this may have caused, and we thank you for your understanding and patience.

The EKR Team

Svar fra EKRCOVER

8. apr. 2026

Awesome to hear they fit great and snug—so glad the seat covers are a perfect match for your vehicle!

Thanks for the quick update, it means a lot to our team to know the fit is just right for you.

EKR Team

Svar fra EKRCOVER

7. apr. 2026

Hello!

We cannot thank you enough for this incredibly heartfelt, detailed review—and for being such an amazing repeat customer! 🤍 Your kind words about our seat covers, steering wheel cover, center console covers, and customer service mean the absolute world to our entire team, and we’re truly humbled by your support (and all the referrals to your son, nephew, and everyone you’ve told about EKR!).

It makes our day to hear that both your and your wife’s seat covers fit perfectly, look amazing, and have gotten you such great compliments—and we’re so glad we could make things right quickly for the headrest on your wife’s Honda (no hoops, no hassle is how we always want to do things!). We’re also thrilled the free center console covers added that extra perfect touch to both your cars—those little details are so important to us, just like the pride we put into every stitch, every material, and every custom fit we create.

A huge shoutout to David for honoring his brother’s car with EKR seat covers—black and blue trim is such a great choice, and we cannot wait to craft that set for him and help keep his brother’s tribute car looking incredible. And pink and purple steering wheel cover for your wife’s car? **We’re taking note!** We love hearing custom color/design ideas from our customers, and this one is such a fun one—we’ll be sure to keep it in mind for future product updates.

Thank you again for seeing the care and effort we put into everything we do, for choosing EKR twice (and for planning to choose us again!), and for sharing your EKR love with everyone around you. You’re exactly the kind of customer we strive to make happy every single day, and we’re so grateful to have you in our EKR family.

If you, your wife, David, your son, or nephew ever need anything—whether it’s that pink/purple steering wheel cover (fingers crossed!), custom black and blue seat covers, or just a quick question—we’re here, and we’ll go the extra mile for you always.

Wishing you both many more happy, stylish drives in your EKR-upgraded cars!

With sincere gratitude,
The Entire EKR Team

Svar fra EKRCOVER

30. mars 2026

Hello!

Thank you so much for taking the time to share this amazing feedback—your kind words mean the world to our entire EKR team, and we’re absolutely thrilled to hear our custom seat covers exceeded your expectations after your previous disappointing experiences!

It’s our top priority to craft **precision-fit, high-quality seat covers** that wrap perfectly (including full side coverage for both seat bottoms and backs) and deliver that custom-made look and feel for every customer, and we’re over the moon that this is exactly what you got. We’re also incredibly proud of our customer service team, and it makes our day to know they provided you with the great support you deserve.

We can’t wait to craft your next set for your truck and bring the same EKR quality and perfect fit to it—thank you for choosing us, for your trust, and for being such an amazing part of the EKR family! If you need any help with customizing your truck’s seat covers (material, color, stitching, etc.), our team is here for you anytime.

Again, thank you for the fantastic review—we truly appreciate it!

EKR Team