A 7 de Junho vendi um carro e o comprador “we buy cars” transferiu o pagamento para a minha conta no Money Jar. Esse dinheiro nunca chegou. Contactei a Money Jar que afirmou que tinha devolvido o valo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I joined Money Jar after a recommendation from a colleague. I use this account for my day to day transactions finding it much easier to monitor my outgoings. In the future I can see me switchin... Vis mer
I have had an issue with money jar but the customer support contacted me quickly and in my language (portuguese). My problem was solved in a short time by Joao and he helped me with a good strategy to... Vis mer
Recently started using Money Jar as my primary online backing account (Irish customer) and have updated my salary payment to route directly to this account. Very easy to use, setup quickly and online... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Money Jar our mission is to free you from the old ways of banking, help you to be better with money and reduce financial stress. That’s why we have built a simple new approach to a digital account, giving you lots of ways to stay on top of your spending, so you can look forward to the things you really want. Money Jar gives you freedom to be better with money.
Kontaktopplysninger
12 Herbert Street, Dublin 2, D02 X240, Dublin, Irland
- +353 012118569
- support@moneyjar.ie
- moneyjar.ie
3,5
Middels
122 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Arnaque ?
Bonjour
J’ai envoyé un virement sur un numéro de compte pour l'achat de pièces automobiles, je n'ai jamais reçu la commande, comment puis-je récupérer mon argent ?
21. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Bonjour et merci d'avoir pris le temps de laisser un avis. Nous sommes désolés de voir que vous n'êtes pas satisfait de notre service. Si vous rencontrez toujours des problèmes ou si vous souhaitez une assistance ou des informations supplémentaires, veuillez contacter le service client via notre e-mail à support@moneyjar.ie. Notre équipe se fera un plaisir de vous aider. J'enverrai également une demande d'informations supplémentaires si vous les fournissez. Cela nous permettra d’examiner vos problèmes en interne. Merci, l'équipe Money Jar
Card got blocked with all money while I am abroad
My card got suspended without an adequate explanation. After 4 days of chatting with customer support which takes forever to answer, I have received news that my account is blocked permanently. Even though I have provided all documentation, they simply wrote sorry.
I am currently in the other country without access to my money, I can't get a hotel, food. I didn't take much cash with me, because I was trusting this bank
İf there were humans working in this company I hope they would actually look into the matter. People rely on the banks, they give them their honestly earned money.
There is simply no way to be more angry and hopeless as I am now. I lost all my money and I am not even home
Avoid this bank
15. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Polina Thanks for taking the time to leave a review, and sorry to hear of your issues. If you are still encountering any issues, or you would like additional assistance or information, please contact Customer Support via our email on support@moneyjar.ie. Our team will be more than happy to assist you. I will also send a request for additional information if you would provide these. It will allow us to review your issues internally. Thanks, Money Jar Team
bank completely uncommitted to its…
bank completely uncommitted to its customers, deposits often take a long time to reach the account and I've had a problem with the bank disappearing with the money and informing that there is no specific deadline for the investigation
18. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hey Luiz. Thanks for taking the time to leave a review, and sorry to hear of these issues. If you are still encountering any issues, or you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Our team will be more than happy to assist you. I will also send a request for additional information if you would provide these. It will allow us to review your issues internally. Thanks, Money Jar Team
Best option for an expat
I wasnt getting anywhere with traditional banks - having just arrived in the country I didnt have a proof of address in my name etc, and I was in risk of not getting paid. No Bank Account also meant no utilities - Gas, Electricity! Money Jar account opening was seemless. I had my IBAN in a matter of minutes. Utility providers accepted it no problem and set up my direct debits allowing me to settle in.
18. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello and thank you for your 5-star review. We're thrilled to hear that you are enjoying the Money Jar app, along with the benefits that go with it. If you have any additional feedback please email support@moneyjar.ie or use your in app Live Chat feature. Thanks, Team Money Jar
Money Jar is a really convenient…
Money Jar is a really convenient banking app. It has a very efficient and helpful customer service. I highly recommend this banking app for all your needs.
10. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Yvonne and thank you for your 5-star review. We're happy to hear that you are enjoying the Money Jar app, along with our responsive customer service team. If you have any additional feedback please email support@moneyjar.ie or use your in app Live Chat feature. Thanks, Team Money Jar
Easy to use!
Great app, really quick creating an account and easy to use.
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello and thanks for taking the time to leave a review. We're happy to hear that you are enjoying the Money Jar app and finding it easy to use. If you have any additional feedback please email support@moneyjar.ie or use your in app Live Chat feature. Thanks, Team Money Jar
Good app and great customer service
Good app and great customer service. I had a problem logging in and they solved it very quickly. I would recommend it to anyone.
23. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Albert, and thank you for taking the time to leave a review. We're happy to hear that you are enjoying our app and glad that your login issue was resolved quickly by our Customer Support team. If you have any additional feedback please email support@moneyjar.ie or use our in app Live Chat service. Thanks, Team Money Jar
Multiple issues with MoneyJar:
Multiple issues with MoneyJar:
Edit: after complaining here on trust pilot I was only then contacted more regularly by customer support but my problem was never fixed. I was also asked by them to improve my trust pilot score which shocked me.
Transactions not appearing until many weeks later and then only when contacting customer services who told me to continue waiting and that my account would be refreshed when the team got to it. Debit card hasn't worked numerous times when trying to make small purchases (despite having funds of thousands in the account). Customer Service copy and pastes the same responses in the chat on and on and even ignored my request to explain how to make an official complaint, despite asking 3 times in the same one chat. Template emails keep getting sent without the fields filled in. It doesn't sound pretty and it's really not.
17. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello David. Thank you for taking the time to leave a review, and sorry to hear of these issues. If you are still encountering any issues, or you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Our team will be more than happy to assist you. I will also send a request for additional information if you would provide these. It will allow us to review your issues internally. Thanks, Team Money Jar
Good bank app
Good bank app, looks a bit old fashioned but works OK.
17. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Paul. Thank you for your review and for your feedback. We are always looking to improve our app, including the design. Your comments will be shared with the team, and if you have any additional feedback please email support@moneyjar.ie or through your in app Live Chat service. Thanks, Team Money Jar
Works fine but room for improvement
Money Jar works fine for receiving salary and online payments and I like the jars, I'd like to be able to apply for loans or an overdraft.
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Peter. Thank you for your review and for your feedback. Loans and Overdrafts are not currently part of our development pipeline, but your feedback will be passed on to management. Chat service. Thanks, Team Money Jar
Great Banking App
Money Jar is a brilliant banking app, account opened instantly and has all the features I need to carry out my daily banking needs . Their customer service is also extremely efficient & helpful ! I have no hesitation in recommending it .
10. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Alison, and thank you for your 5-star review. We're delighted to hear that you had a great experience signing up and using Money Jar. If you have any additional feedback please email support@moneyjar.ie or use our in app Live Chat service. Thanks, Team Money Jar
Excellent App
Excellent app that is extremely user friendly. Took no more than 5 minutes to sign up. The Jars are a great way for saving money. I am also saving money on my Bord Gáis Energy bills as Money Jar customers get discounts.
8. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Cillian, and thank you for your 5-star review. We're delighted to hear that you had a great experience signing up and using the Money Jar features. If you have any additional feedback please email support@moneyjar.ie or use our in app Feedback section. Thanks, Team Money Jar
Works good
I use the app everyday for all my payments and so far it's working good. I love the idea of jars to keep money aside!
7. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Ana. Thank you for your review. We're thrilled to hear that you are enjoying using Money Jar. If you have any additional feedback please email support@moneyjar.ie or use our in app Feedback feature. Thanks, Team Money Jar
I had the unfortunate experience of…
I had the unfortunate experience of dealing with MoneyJar, and I must say it was a complete nightmare. I made a payment of €154 on October 5th, and since that day, my life has been filled with frustration and disappointment. MoneyJar not only failed to refund my money as promised, but their customer service has been utterly unhelpful and downright frustrating.
From the moment I realized that my money was not refunded, I attempted to reach out to their customer service for assistance. To my dismay, it quickly became apparent that their customer service team was nothing short of a disaster. I was met with indifference, unresponsiveness, and a complete lack of empathy.
I've spent countless hours on hold, waiting to speak to a representative who seemed more interested in brushing me off than actually addressing my issue. When I did manage to get through, I was met with vague promises and empty reassurances, but no concrete action was taken to resolve my problem.
It's been over a month, and my €154 is still missing, thanks to MoneyJar's incompetence and lack of integrity. They have proven themselves to be untrustworthy and unscrupulous, leaving me feeling frustrated and ripped off. I have not encountered such a lackluster and unhelpful customer service experience in my life.
I strongly advise anyone considering doing business with MoneyJar to think twice. They have no respect for their customers, and they are more than willing to take your money and run. This experience has left me with a bitter taste in my mouth and a warning to others: steer clear of MoneyJar at all costs.
5. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Andrii. Thank you for taking the time to leave a review, and sorry to hear of your problems. If your issue has not been resolved, or you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Our team will be more than happy to assist you. Team Money Jar
Great app
Great app. Could do with some more features and a refer a friend scheme to so we could share the love and gain rewards
10. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello, and thank you for your 5 star review. We're thrilled to hear that you are having a great experience with Money Jar and really appreciate your suggestion. If you have any other feedback please email support@moneyjar.ie or use our in app Live Chat service. Thanks, Team Money Jar
Works well
Works well. Quick and easy to use. Keep it up!
5. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Ita, and thanks for your 5 star review. We're thrilled to hear that you are having a great experience with Money Jar. If you have any other feedback please email support@moneyjar.ie or use our in app Live Chat service. Thanks, Team Money Jar
Worst bank experience …
Worst bank experience …
They set up random maximum amounts from one day to another and send back my salary to my employer.
This is very unprofessional. They created issues that they are not fixing themselves making their customer solve their incompetence.
27. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Julia. Thank you for taking the time to leave a review, and sorry to hear of your problems. If your issue has not been resolved, or you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Our team will be more than happy to assist you.
Thanks,
Team Money Jar
The app is very user friendly.
1. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Bernie. Thank you for your 5 star review. We're thrilled to hear that you are having a great experience with Money Jar. If you have any other feedback please email support@moneyjar.ie or use our in app Live Chat service. Thanks, Team Money Jar
I received your mail request for a call…
I received your mail request for a call on September 13th and haven't heard from moneyjar.
I confirmed my availability on the same day and have been waiting since then without a call, or follow up email from moneyJar team.
This is not the professional support I was expecting from Money Jar team for the following reasons:
1. Losing all my money through moneyJar without notifying the account holder about the unauthorized transactions.
2. A week later a moneyJar support personnel concludes that I won't be getting my money back without proper investigation.
3. Requests account holder for a call and never call them back.
Please understand and empathize the issue I am going through and return my funds. It's been a horrible experience with the moneyJar support team without knowing status of my complaint my head is bursting here.
Please respond at the earliest.
Regards
Meghana
29. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello Meghana. Thanks for your follow up. Details have been passed on to our Customer Service team who will be in touch with you regarding your query. Of course if you would like to reach out to them, or have any other questions, please email support@moneyjar.ie or use our in app Live Chat service.
Thanks,
Team Money Jar
Money went missing
Money went missing, has been missing for several weeks now and absolute no communication from the "company".
This is an absolute scam app with a customer service that is overly friendly however far from actionable.
I am busy talking to my lawer to see how I can best claim my money back for fraudulent activity as well as misappropriation of funds.
16. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Money Jar
Hello. Thank you for taking the time to leave a review, and sorry to hear of your problems. If your issue has not been resolved, or you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Our team will be more than happy to assist you.
I will also send on a follow up to you here so you can respond and I can also flag this with the team also, if you prefer.
Thanks,
Team Money Jar
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.