Money Jar Anmeldelser 

The most untrustful bank I ever had before!!!!!
They steal two salaries that are missing from my account. After TWELVE DAYS, A LOT OF MESSAGES AND 25 E-MAILS, they just have given me different excuses, none proofs they are trying to help me, none deadline and none solution at this moment. This situation crossed all the limits and I am having severe financial issues because of this dishonest institution.

I already talked to Money Jar and also EML Payments and either they are incompetent and provide awful customer service.

I feel complete exhausted and scammed from Money Jar.

Probably in the Court they can't tell more lies or harm me and other customers.

Don't trust this bank to take care of your money . My wife made a transfer to me from another money jar account, a large amount that I needed urgently, more than 40 days and the money still hasn't arrived, despite the numerous complaints I've made, money jar is not a reliable bank!!! I'm making a loss because I haven't received the money.

the worst bank there is! Never open an account with it. I made a transfer 10 days ago and it still hasn't entered the recipient's account. There were several other unjustifiable delays. Always the same person who responds and gives the same excuse that the system is experiencing instability. I had a lot of problems and continue to have them. I just didn't close the account because I'm waiting for this situation to be resolved.

This is my third incident now with moneyjar within a month. There has been a ‘bug’ on their system and I haven’t been paid on time and have to wait till the next week to receive my salary. I have to pay my finances weekly and have had to sort other resources to pay this. I cannot get through on the phone and only speak to bots online. I’m escalating this to financial services as it seems moneyjar are stopping payments coming through and you are expected to wait to be paid.

Zero. Uncontactable by phone, email or on socials, don't answer phones. Big red flag. Financial regulator contacted. You have been warned.

They do sub charges for transactions that no longer exist. An example, I have cancelled my Netflix subscription and yet they charge me for “Netflix transaction” even two months later. The amount is silly of 0.03€, but it is still a scam.
Many other occasions money doesn’t add up and it still comes to the charges of what they decided that can be repeated if though the transaction did happen. They also do not include those charges in your regular statement along with their monthly fee but in a separate folder, where it doesn’t show in your transaction nor monthly statement.

Poor company steal money

STOLEN MY MONEY
I have been requesting help!!! with purchases that were made with my bank debit card and they have not given me a solution.
I have around 100 emails and they (Oran, Salome, Valeria, Kath, Luis) don't resolve me. Can someone help me please? i was complete dispute form, calls, etc

THE LAST EMAIL
Dear customer,

We are writing to confirm that a formal complaint has now been opened and logged on your behalf.

Please note the reference for your complaint:

Complaint code: COMP4517

Card ID: 2XXXXXXX8

Please accept our apologies for any inconvenience that may have been caused to you.

We have begun our investigation of this complaint and we will revert back to you with an update in due course.

Thank you for your patience and understanding in the meantime.

Kind Regards,

Luis J. M．

Complaints Specialist, EML Payments

From: DEPT Complaints
Sent: Friday, March 1, 2024 10:26 AM
To: DEPT Disputes
Subject: FW: COMP4517 2XXXXX8

Hi team,

CH claims to have a dispute from Money jar (see attached doc).

CHID: 2XXXXXXX8

Sum claimed: XXX euros.

Could you please let us know if there is a dispute ongoing?

Kind Regards,

Luis J. M．

Complaints Specialist, EML Payments

PFS Card Services Ireland Limited (In Provisional Liquidation)

On Thu, Mar 07, 2024 at 09:50 AM, DEPT Complaints wrote:
Hi Oran,

We checked with disputes to see if there was anything going on with this case but apparently not.

Can you confirm that we can send a FRL to this customer?

Many thanks,

Kind Regards,

Luis J. M．

Liliana,

Our compliance team has send you a message to inform you of the outcome of this matter.

We apologize for any inconvenience caused and appreciate it immensely.

Thank you again for your understanding and patience in this matter.

Kind Regards,
Valeria.

Valeria

Money Jar

I already did one review but I felt obligated to do a second one. My account was blocked two months ago, I sent countless emails asking for a reason but got no response. I spent weeks trying to send a proof of address because they simply were not accepting my bank statement, saying that the addresses did not match, although the only difference between the two addresses was that the EirCode was not displayed in one of them. I had to write an email with a link from EirCode Finder attached explaining with details how they could verify if the addresses matched because instead of doing some work all they did was compare two images. After weeks my documents were accepted but it didn't mean I could have my money back. And even though my account has been blocked for the past two months, they still deducted the monthly fee from me two times!! I can't use my money for an unknown reason, but they can. I hope people can understand how serious this is. I'm paying for a service that I'm not using, I feel like I'm being robbed and can't do anything about it. Members of my family are also being affected, we're going crazy with this nonsense. My mother had to borrow money to pay rent and buy food, she almost got kicked out for this and living in Dublin with this accommodation crisis it would be a complicated situation. All they do is say that they are terribly sorry for the inconvenience, not action taken. This is ridiculous and unacceptable. I really hope that someone goes to jail because of this for some good years. If MoneyJar is charging me for a service I should at least be able to use it. I hate this bank and all it's staff with all my heart, you people put my family in a complicated situation and I'll never forgive you. Bunch of THIEVES.

I do not recommend this app They stole € my money. I have been sending emails for two months and they don't give me a solution. Purchases with my debit card appear in Greece. I have never been to Greece a company refunded me money and moneyjar says that the transfer has not reached my account WHAT HAPPENED WITH THIS BANK????????????? I demand a refund of my money, it is easy for me to earn the money

I was a customer for 2 years and in the beginning the service was working as expected. However, over the last 6-9 months things have gotten progressively worse.

Account limits silently changed, resulting in payments into the account failing without ever letting customers know.

The app became slower and slower, at times not working at all. Even trying to get statements stopped working to the point where I'd need to contact customer support only to receive an answer 3 days later.

At the same time, transfers to non-MoneyJar accounts that were once almost instant, would start taking days to go through.

The worst came when my card was going to expire and MoneyJar ensured they'd send a new card in time. However, two weeks out I got in touch to say the card hadn't arrived yet, only to have customer service say to be patient it will arrive. It never did, and to top it off my account was locked for outgoing transfers as well. It had been locked for 14 days before customer service allowed me to access my money again.. and yet still no card. They stated they "couldn't provide tracking details" or provide details as to why my account was not able to make outgoing transfers.

In those 14 days I had 0 access to any money, all my payments failed and I couldn't pay rent. Customer service representatives repeated the same "we're looking into the matter, sorry for the inconvenience" as if they were AI bots. Absolutely despicable behaviour. As soon as my account was unlocked I moved all my money to a new bank and closed my MoneyJar. Worst and most stressful experience I've had.

Wouldn't recommend it for anyone - avoid at all costs.

EDIT: Since posting this review and MoneyJar's comment below, they have been in touch with me to ask what they could do to have me change my review. No compensation was offered unless I supply concrete proof of hardship. They still want me to change or remove my review though... Avoid at all costs!

Bank Money Jar simply blocked my account overnight with all my money inside and they don't want to give me my money back and it's been 1 month since I've had to survive charity because they locked all my money. I'm going through humiliation without being able to pay rent and make a market because they don't solve this and don't even answer me!

Hello, I did a transfer of 809€ and it has not been transferred to the other account. What is happening? Is this a scam? I will make a complaint in the justice about this. I have family, I have people who need me and this money to survive, I need to pay my rent. What is happening with my money? I have all the documents here that can proof I did the right thing in the right way and it it’s your mistake. Help please.

Money Jar directly steals people's money.Somone needs to be accountable and be thrown in jail.Paul Kinch and Ronin as the bosses know better what is happening

I am a customer in Money Jar. However, the customer service is the worst around the world.

I got a transaction that I didn’t do. I did the dispute in order to receive my refund. But, I waited the answer for Money Jar during 3 months and 15 days, and they only said to me that I need to do the refund with the merchant, because they cannot do it

Cero proactive. I DONT recommend Money Jar

This is not a serious company don’t apply to any job here , I apply for a job, spending lot of time and effort in interviews and call , and at last minute they decided withdraw the job vacancy

This bank has blocked the account with the money that was in it.Support and hotline are not responding.So we are forced to contact the GUARDA as it is a financial fraud.

My MoneyJar account is blocked, but a Sepa transfer in the amount of 2,400 euros was sent to me, I did not receive the money because my account was blocked, but this transfer was not returned back to the sender. It turns out that MoneyJar was stolen by someone else's money...

The account was blocked, there was money left in the account, they didn’t withdraw money for a long time, support answered the same thing, support really couldn’t solve anything or tell me when I’ll get my money

Account blocked still with money, and my salary that never arrived!

I received a physical card at home and tried to unlock it, I couldn't and gave up, then I realized that I could no longer make payments with the card, they even blocked what was registered in my Apple Pay, minutes later my entire account was blocked, my salary never arrived and the company confirms the transfer. Customer Service takes hours to respond and always with robotic responses that don't get anywhere. I have money in the account and I can't access it and the salary I received I want it to be returned or that I can receive it and immediately take it out of this garbage bank!

There is no decent help, they simply block the account and do not say anything, just email asking for documents and vouchers, but they never help or give a satisfaction about the case!