Modern Aussies Anmeldelser 

248
TrustScore 3 av 5

2,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

When the team goes over and above to get the product in time for a birthday giving on going updates of the package being sent and arriving in my city for the next day delivery. Thanks again for the am... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

🚨🚨 WARNING🚨🚨 What you see is NOT what you get. Products are cheap knockoffs. Not an Australian company. Operates & Ships from China. Good luck s sending something back or getting a refund. Even... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Husholdningsbutikk

Skrevet av virksomheten

Sells Home Decor & Other Household items


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

248 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 95 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,8

Alle anmeldelser

(248)

25 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

ABSOLUTELY TERRIBLE CUSTOMER SERVICE

There was an issue regarding delivery, which admittedly was my fault to begin with, however an email was sent to the company within minutes of the order being placed. There was no effort to assist with the issue what-so-ever even though the order had not been packaged at the time. They still had the order in their possession for another 10 days before being sent to the post office. Plenty of time to assist with the issue. As such, the item was no longer required by the time delivery was received at which point they refused a refund even though I was happy to pay the return postage.
I DO NOT RECOMMEND PURCHASING FROM THIS COMPANY!!!!

2. januar 2025
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Svar fra Modern Aussies

Hi Pearl,

Thank you for your feedback. We're sorry to hear about your experience and would like to make it right. Could you please share your order details with us? We'd love the opportunity to review the situation and turn things around for you. :-)

Thank you,
Sara

Vurdert til 2 av 5 stjerner

Poor quality and shipping from…

Refund was given after editing online review and I have been repeatedly called and contacted with requests to further edit the review.

Rather than pestering dissatisfied customers, please work on improving your quality control and service! If you provide a good service, you will receive good reviews. Please do not contact me again.

31. desember 2024
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Svar fra Modern Aussies

Dear customer,

We’re sorry to hear about your experience and truly appreciate your feedback. This is not the experience we strive to provide. Could you please share your order details so we can investigate further and work toward a resolution for you?

Thank you,
Sara

Vurdert til 1 av 5 stjerner

horrible

Dont bother, it’s just another drop shipping chinese company claiming to be australian. Very disappointed to watch my mother open nothing on christmas day.

28. desember 2024
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Svar fra Modern Aussies

Dear Jai,
This is certainly not the experience we want for our customers. We're here to assist you with any concern and we want to turn around your experience. Please provide us order details to assist you better.
Thank you,
MA

Vurdert til 1 av 5 stjerner

Blackmail?

I posted to this site in August/September regarding my issues with and false advertising of a purchased item.
Since then I have had several contacts from Modern Aussies offering me credits for future purchases - why would I deal with them again!?
And offered money for me to take down my review. Blackmail.

14. november 2024
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Svar fra Modern Aussies

Dear Lu,

We’re very sorry to hear about your experience and the frustration it’s caused. This is not how we strive to operate. Please provide any relevant details so we can investigate this matter thoroughly and address your concerns appropriately. Your feedback is valuable in helping us improve.

Thank you,
Sara

Vurdert til 5 av 5 stjerner

A wild portable gaming time capsule!

My son and I both received an R36S console. The console performs really well and is quite ergonomic in the hands.

Amazed at how many games are available on this unit.

My 7 yr old son is loving the old school games and playing the games his dad grew up with. I’m talking Tony Hawks Pro Skater, Goldeneye, Super Mario Kart etc.

Would 100% recommend one for anyone you know that grew up in the golden era of gaming or anyone that has a serious passion and love for gaming in general.

25. desember 2024
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Svar fra Modern Aussies

Dear Yani,

Thank you for the amazing review! We're thrilled to hear you and your son are enjoying the console and bonding over the classics. Happy gaming! 🎮

Cheers,
Sara

Vurdert til 5 av 5 stjerner

Delivery, order no. 134309

While I haven't checked the item yet, as it is a Christmas gift, I was happy with the delivery. 7 total days, including the weekend, and the garden bed had arrived.
Thanks for the prompt delivery so close to Christmas

20. desember 2024
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Svar fra Modern Aussies

Dear Pat,
Thank you for your kind words! We're glad the delivery was prompt, especially during the busy holiday season. We hope the garden bed makes a wonderful Christmas gift. 😊🎁
Could you share your order # please?
Cheers
Sara

Vurdert til 1 av 5 stjerner

PRODUCTS NOT IN AUSTRALIA

I ORDERED MY ITEM AND PAID FOR EXPRESS SHIPPING (3-8 DAYS) WITH NOTHING SAYING IT WAS BEING SHIPPED FROM CHINA (TRACKING SAYS ITS STILL THERE AND ITS BEEN A WEEK) DONT ANSWER EMAILS. WOULD NEVER RECOMMEND THIS BOGUS COMPANY OR BUY FROM THEM AGAIN.
EDIT: CALLED ME AND OFFERED A 25% REFUND IF I REMOVED THIS REVIEW. MY ITEM DIDNT ARRIVE IN TIME, IT ARRIVED LATE EVEN AFTER PAYING FOR EXPRESS SHIPPING. THE QUALITY OF THE ITEM IS SUBSTANDARD, FLIMSY AND USELESS. NOTHING LIKE ADVERTISED. I STAND BY MY FIRST REVEIW OF NEVER BUYING ANYTHING FROM THIS COMPANY AGAIN. (ITS NOT LIKE THEY HAVE IT IN STOCK IN AUSTRALIA ANYWAY, IT COMES FROM CHINA)
EDIT 2: RECEIVED AN EMAIL OFFERING A REFUND WHICH I ACCEPTED, HOWEVER A SUBSEQUENT EMAIL WAS SENT WITH A LINK TO THIS REVEIW SAYING THEY WOULD REFUND ONCE THIS REVIEW WAS DOWN. I DONT LIKE BEING BLACKMAILED SO YOU CAN KEEP YOUR REFUND AND THIS REVIEW CAN STAY EXACTLY WHERE IT IS
EDIT 3: THIS COMPANY KEEP CALLING ME TO REMOVE THIS HONEST REVIEW. TRYING TO BLACKMAIL ME INTO REMOVING IT BY OFFERING A PALTRY REFUND. IM QUITE HAPPY TO FORGO SAID REFUND AND KEEP THIS REVIEW PUBLIC IN THE HOPES OTHER PEOPLE DO NOT MAKE THE MISTAKE OF PURCHASING INFERIOR, DODGY PRODUCTS FROM THEM. TO THE OWNER: I WILL NEVER EVER REMOVE THIS REVIEW. AND FOR EVERY PHONE CALL I GET ASKING TO, I WILL MAKE AN EDIT SO IT APPEARS AT THE TOP OF THE REVIEWS SO IT IS THE FIRST ONE PEOPLE SEE.

13. desember 2024
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Svar fra Modern Aussies

Dear Natasha,
We’d like to investigate this further and resolve the issue as quickly as possible. Thank you for your patience, and we hope to make things right.
Sincerely,
Sara

Vurdert til 1 av 5 stjerner

I have shopped once with this business…

I have shopped once with this business and never again. Unable to provide tracking information for an order and do not reply to email or Facebook chats within the specified time frame stated on the website. I will raise this as a fraudulent charge on my account as they clearly don’t know how to provide customer service.

7. desember 2024
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Svar fra Modern Aussies

Dear Hayley,
We apologize for the inconvenience. Your refund is being processed and we will prioritize it for your satisfaction.
We hope to serve you in future.
Regards,
Sara

Vurdert til 5 av 5 stjerner

Magnetic power bank

I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to Japan. As we all know the phone runs out of power when taking videos photos. This is where the mag.power banks save the day.The communication was very fast when asking questions about products (Thanks Lee)I always ask questions when purchasing .
Regards
Paul

2. oktober 2024
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Svar fra Modern Aussies

Dear Paul,

Thank you for sharing your experience! We're so glad the magnetic power banks have been useful, especially during your trip to Japan. It's great to hear that Lee was able to assist you quickly. Enjoy your stress-free charging! 😊🔋

Cheers!
Sara

Vurdert til 5 av 5 stjerner

Great console and games

Fast delivery and item was exactly as promoted with great games and nostalgic experience. Would highly recommend for anyone.

8. september 2024
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Svar fra Modern Aussies

Dear Chris! Thank you for your feedback! We're thrilled you enjoyed the fast delivery and nostalgic gaming experience. Your recommendation means a lot to us. Happy gaming! 🎮😊
--MA Team

Vurdert til 1 av 5 stjerner

Ships from China took 4 weeks to arrive…

Ships from China took 4 weeks to arrive and broke when using it for the first time, these reviews about auspost and fast delivery are scammy and seem written by the company, no reply to emails. Contacted my bank for a refund.

10. november 2024
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Svar fra Modern Aussies

Dear Ryan,

We’re deeply sorry to hear about the delay, the issue with your product, and the lack of response to your emails.
We’d like to address this matter and work towards a resolution for you. Please contact us support@modernaussies.com.au.

Thank you,
Sara

Vurdert til 4 av 5 stjerner

Like wearing nothing at all "nothing at all"

The shoes feel great! Not gonna lie i was nervous about the change, but im so glad i did. They are comfortable and flexable, i really feel like im wearing nothing. But i know my feet are protected. Glad ive got 2 pairs.
The shipping process needs a little adjustment, honestly. But they finally arrived and i couldnt be happier.

7. november 2024
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Svar fra Modern Aussies

Dear Jack, Thank you for sharing your experience! We're thrilled to hear you're loving the comfort and flexibility of your new shoes. We'll take your feedback on shipping into account to improve the process. Enjoy your pairs—they sound like a fantastic choice! 😊👟
--MA Team

Vurdert til 5 av 5 stjerner

What a team

What a team . Didn't hear anything for a couple of day after I ordered from the store but when I made contact to follow up these guys were just fabulous to deal with . Answers straight away with time frames and tracking numbers. So thanks Lee and the team would be happy to uses you folk again . Kind Regards .

6. november 2024
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Svar fra Modern Aussies

Dear Richard! Thank you for your kind words! We're sorry for the initial delay but are thrilled our team, especially Lee, could provide you with the support you needed. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. 😊
--MA Team

Vurdert til 1 av 5 stjerner

Buyer beware - shipping delays - no Aussie return

Do not buy from these guys if you think you are buying from Australian stock. And do not trust their delivery times. Although the website uses the word Aussie a lot , products come direct from China.
My order had tracking that did not update for 2 weeks despite my requests. Then I got a response informing of a shipping delay.
The product was ordered on 26 Sept and did not arrive until 26 October.
I requested a refund several times and also checked their policy. They offered 35% refund and keep the product. Due to the delay in shipping I now have no use at all for the product as it was for a specific event.
When they finally sent me an authorisation for a return - the return address was in China.

25. oktober 2024
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Svar fra Modern Aussies

Dear Sue,

Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you faced with your order and the delays in delivery. We understand how frustrating this must have been, especially since the product was for a specific event.

We genuinely want to turn this experience around for you. If you’re willing, we’d appreciate the opportunity to discuss this further and find a resolution. Please don’t hesitate to reach out to us directly at **support@modernaussies.com.au** so we can assist.

Your feedback is important to us, and we’re committed to improving your experience.

Thank you,
Sara

Vurdert til 5 av 5 stjerner

Email communication was great

Email communication was great. The product is fantastic well made great price lightweight fast drying perfect for travelling. Wish they had more colours.

24. oktober 2024
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Svar fra Modern Aussies

Dear Glenn! Thank you for your feedback! We're glad you enjoyed the product's quality and features, especially for traveling. We’ll pass along your suggestion for more color options. Appreciate your support! 😊
--MA Team

Vurdert til 5 av 5 stjerner

Great Service

Could not believe how quickly once the order was placed the response of ModernAusies.An email confirming the order was received (unfortunately found its way in the SPAM file) which was unfortunate.
Next day I received an SMS from Aus.Post that my parcel was in transit and should receive it soon.Thank you Modern Ausies for the prompt service that you provided

31. oktober 2024
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Svar fra Modern Aussies

G'day Chris! We’re sorry to hear about the concerns you’re having and the lack of communication. If you placed an order with us, you should have received either sms or confirmation email immediately. Sometimes these emails end up in the spam folder, so it might be worth checking there. For your vehicle's compatibility, if the sun shades don’t work for your D-Max, we’ll gladly assist with a return or exchange. --MA Team

Vurdert til 3 av 5 stjerner

delay with refund

I purchased a gaming device from Modern Aussies that was faulty from the start. After weeks of back-and-forth communication, they confirmed in writing that they would issue a refund but never followed through. Now, they are completely ignoring all my follow-up messages.

Update - they have now followed through with the refund. Have changed the review from a 1 star to a 3 star as it was still a faulty item and refund took too long to process.

1. oktober 2024
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Svar fra Modern Aussies

G'day Riley! We're truly sorry for the experience you've had, and we apologize for any frustration caused by the delay in processing your refund. We strive for integrity and transparency in every customer interaction, so it's disappointing to hear that we've missed the mark in your case. Please reach out to us again, as we want to promptly resolve this and ensure you receive the service you deserve. --MA Team

Vurdert til 5 av 5 stjerner

I am so happy with my shaver

I am so happy with my shaver. It works so well. Takes the hair off so easily. No rashes or lumps or bumps. Safe to use . The Web page was easy to use. Came quickly in the post. Best shaver I have ever used. I highly recommend.

27. oktober 2024
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Svar fra Modern Aussies

Dear Cheryl! Thank you for sharing your experience! We're thrilled to hear you're loving your new shaver and that it arrived quickly. It’s great to know it’s working so smoothly for you without any irritation. We appreciate the recommendation and hope you continue enjoying it! --MA Team

Vurdert til 1 av 5 stjerner

FRAUD

FRAUD - STAY AWAY!!!
Ordered my items over 1 month ago and everytime I enquire about it they come back with, its the couriers fault and the package has gone missing. I have been promised twice now that they will send another package and investigate independently and nothing happens. I have now informed them that I will lodge a claim with the ACCC and notify my bank of consumer fraud. Buyer beware!

9. oktober 2024
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Svar fra Modern Aussies

G'day Bisika!

We’re very sorry to hear about the difficulties with your order. Please rest assured that your refund was processed, and you should see it reflected in your account. We hope to have the chance to serve you better in the future. Thank you for your understanding.

--MA Team

Vurdert til 5 av 5 stjerner

Top Service

Not only a brilliant item but fast postage and splendid communication. What more could one wish for !

1. oktober 2024
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Svar fra Modern Aussies

Hi David!

Thank you for your fantastic review! We're delighted to hear you’re pleased with the item, our fast shipping, and communication. Your satisfaction is our priority, and we appreciate your support!

Cheers,
Laura

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