mobAnmeldelser 

Misleading free plan impossible to cancel

They rope you in with a free plan, but getting out of it is extremely difficult. My account showed I was on the free plan, yet I continued to be charged.

This is a cooking app, and many of the recipes didn’t appeal to me. For the ones I did like, the comments often said the recipes were inaccurate or didn’t produce the expected results. So I canceled within a week or so I thought as they kept charging me.

After weeks of back-and-forth emails with support that went nowhere and felt like they are just dragging the process out, I still couldn’t get out of subscription or get a refund. Log in process created an apple email account in the background which I was unaware of and even after I figured it out, they didn’t want to cancel from their end and on my end it was showing free plan.

I eventually had to dispute the charges with my bank and cancel my card just to stop these payments.

Overall, the experience was confusing and frustrating and felt like a scam as they know their product isn’t good. I would avoid.

I’ve tried several free and paid cooking apps and this is my favourite so far. Some standard features like creating a menu plan, and producing a shopping list work well, add on easy changes to how many you are cooking for and keeping the recipe on screen while cooking. The pieces I particularly rate are the suggestions of other recipes that use similar ingredients to reduce waste, the good cooking instructions which include the ingredient measurements- you’d be amazed how many apps you have to toggle between pages. Also have a great selection of recipes to help you meet your nutrition goals.

I really love the app, the only thing I would add is, if there is a video of the recept (like the ones on insta) i would really like to have that too in the app! Makes it easy to follow

This app will revolutionise the way we look at recipes. It is so convenient with the inbuilt shopping list that correlates to the recipes you have selected with the option to add your own stuff like loo rolls etc is fabulous. I think they have more to come, there are some teething problems but they are quick to resolve. Would love an option where meat dishes have a “make veggie by…” as the veggie dishes are becoming a bit samey but the meals made are great. Definitely an app of convenience!

I thought the recipes on the app looked nice enough so I subscribed for a year. In reality, I didn't use it so I decided not to renew my subscription. This is when I had problems, because they set it up so you can't actually cancel it on the app or their website. It also didn't show on the App Store. The “continue” button on their website does nothing, so you are forced into long-winded chat exchanges. Despite my contacting them, they took so long to cancel it that they still renewed it, took my money, and I now have to wait for a refund. I'm sure it's illegal for you to be prevented from cancelling a subscription. I sensed that the customer service person on the chat might get paid for retaining the renewal. They knew in plenty of time that I didn't want it, but did it anyway. I would never subscribe to that app again.

Perfect for when I don’t know what to make, and perfect for meal prep. All of the recipes are super healthy and easy to make.

If I could give them no stars based on customer service, I would

Recipes look nice. I’ve got one of the books and had made a few. Made a couple from the app when I first joined. Everything changed. I believed I had unsubscribed and also then deleted the app after that - about 6 months ago.

Then, in found I’ve been billed last month when I got my credit card statement.

I contacted them to ask and also advised that I had made contact in summer and had deleted the app and not logged in in several months. I’d not had any notification of a charge for renewal, but my account charged. Will post the responses as below… but APPARENTLY they don’t need to notify me they are charging my card and won’t refund as after 14’day cooling off period. Feels like a total scam as I wasn’t even away until it was too late !

Now, I’ll have no way of knowing until I see if they do it again next year… I’ll be contacting my bank in the morning.

It’s just wrong to treat people like this

Pasted :

Hi Sarah-Jane,

Thanks for getting in touch. I hope you are well.

I have cancelled this subscription for you. You will have premium access until the end of the current billing period.

Let me know if there is anything else I can help with.

All the best,
Jess
Mob

I did not receive a renewal to know It was going to renew or I would have contacted you earlier to make sure I had cancelled again.

I deleted the app months ago and also have not logged on in months.

I’d appreciate if you can refund

Kind Regards

Sarah-Jane

Hi Sarah,

Unfortunately, since this subscription is outside the 14 day cooling of period, we are unable to process a refund for you.

And legally, we are not required to provide information about the renewal.

All the best!

Jess
Mob

Well – that’s pretty poor… not advising you are charging people’s cards.. especially when I was in the belief I was cancelled.

Can you assure me in writing that this account has been DELETED off your system and there will be no further charges please

I had no idea until after your time as had to wait on a card statement


Sarah-Jane

A great tasty variety of recipes 😋

So far so good, love the inspiration and variety

Paid for a Mob subscription for several years. There isn't enough time to list all the things wrong with this company. My biggest grievance is, however, that, having paid for several years and finally having given up on them I can't access any of the recipes I paid for. This is despite having in writing from Customer Service that I would be able to. I have no access to any saved recipes at all - even the ones that were supposedly free.

Also, while I was still paying for the service the promised emails dried up many months ago and the website was always breaking down. Absolute rubbish.

Hey 5 stars but I honestly haven't had the chance to use the app. I'm here for a recommendation, I have ADHD and i have streaks of days where i just eat out, even if its my last dollar because of dysregulation even though i have ingredients in the house. If you guys had a service where you could help people get started with the app, since there's a lot of options too, and just show them how easy it is to be in this, how its just a few ingredients that you need to add to what you have, I feel like it'd put customers like me who invest because they're trying their best, but also are still stuck, I think that could be worth seeing if it'd be worth it! Cheers

I've been using Mob for a while now and I'm very happy with it. I literally can't stop recommend it to all my friends. Recipes are delicious and definitely not boring (finally) I love that I can adjust servings and quantities at the same time, and that I can research by ingredients. Usually I'm not a fan of this kind of subscriptions but this one changed my mind. Love it

Love Mob. I started using it a while ago and the meal prep recipes are a game changer. Fresh, refreshing ingredients, super tasty, and it’s been a real upgrade for my healthy Daili lunches. Highly recommend.

Food and recipes are 4/5 stars. Horrendous charges and over charging is 0 stars. Unforntaley same as with most companies, they offer some decent free content, entice you in with reasonable monthly subscriptions but then hammer you with charges, MOB can go swivel

I have had Mob for a week and I love it. I pick recipes for the week it’s gives you a shopping list of which you can tick off what ingredient you already have. Sainsbury online to get all that I need and I was surprised by how cheap my shop was. Tasty high protein food easy to follow.

Have been charged full premium annual subscription in spite of cancelling within the free trial period by well over suggested time. Seeing other comments of similar experiences on here I wonder how intentional this is as a money maker at the start of the year. Currently trying to get a refund without having to involve my bank but fear I will have to. So disappointed in them.

Poor customer service. Signed up for a trial, and turned out I was charged for a full year's subscription. Contacted them straight away for a refund and have yet to hear anything back.

I paid for subscription not realizing that it will auto-renew. I did not find it useful, stopped using it and forgot all about it, but Mob was keeping quiet and taking my money and did not give me refund when I cancelled. I did not expect this from a decent company. So, beware and keep alert

P.S.
All sorted, I got my refund.

Horrible customer service!

I canceled my free trial within the allowed timeframe, yet MOB still charged me for a full year subscription. This charge is completely unjustified.

I have contacted customer support multiple times via email, but I have received no response for over four days. This lack of communication is unacceptable.

Based on my experience - and seeing that many other users report the same issue - I strongly advise staying away from this service.

I started a 7 day free trial but it immediately charged me for the year! i have sent several emails and one automated response advising me that they were busy, not heard anything since even after further email sent. Shocking customer service and bad that they just take money on a "free trial" will not be using again, steer clear of this company if you want to do a free trial.