mobAnmeldelser 

I wasn’t using the app enough to warrant re subscribing but didn’t realise I was on auto renew. Jess replied to my email promptly and issued a refund. Love the app just don’t use it enough

Love the recipes and was given great customer service when needed

I’ve been using the app for just over a week and have tried a few recipes already. I love how you can scale the recipe and search by ingredients. The step by step instructions are easy to follow

Love Mob! Great recipes, many that are just fun to make and try out. I also had to work with their Customer Experience team, which was a breeze. An all-around great experience.

Word of warning- don't sign up to their free trial unless you're prepared for a complicated cancellation process and payments being taken unannounced. I didn't receive any email confirmation or terms & conditions after signing up to the free trial, and no reminder that the trial was about to expire. After 5 days I have had an annual payment taken.

Quoted from their website refund information page...

'Annual plan users may be eligible for a refund if the request is made within 14 days of your annual renewal payment.'

I emailed the day the payment had been taken, (as I didn't find the app useful, and didn't realise the free trial was so short) but I have been denied a refund despite having only signed up 5 days ago.

The app is fantastic and incredibly easy to use. The meal ideas and recipes are inspiring, and the customer support is absolutely amazing—always responsive and helpful. I highly recommend this service. It is truly best-in-class!

This review isn't so much about the app, as much as it is about the customer service experience. While the meals looked lovely and I was looking forward to trying many of the recipes, I had hit a snag and was not able to. Engaging the MOB agent, Jess, was extremely refreshing for two reasons. It was clear that the responses were not automated; I was being engaged by a real representative. AI is great, but not in every circumstance, so I was glad for the human to human element!

Additionally, the response time was extremely quick! There were no long delays between mails, and the matter was resolved in short succession of the matter being raised. The experience was personal, polite and productive!

DO NOT SUBSCRIBE.

One of these scam companies that should not exist. Put you on auto enrolment then make it a total pain in the to unsubscribe.
Trying to theive money from you for a rubbish recipe list

I love how you can just ask for recepie of a specific item and you are given a list of recipes using similar items, so that you can shop more economically. Easy to use the shopping list function. I am trying different meals and not getting stuck in the same old loop. Good value for money app.

Jess helped me get a refund for a subscription that I signed up for and cancelled after the free trial. I had been charged by accident but Hess was so friendly and resolved the issue via email really quickly. Thank you!

Brilliant App with lots of great recipes I also love how you can save to library and change the servings sizes
Definitely worth the money ❤️

Amazing customer service. An issue with my subscription was resolved in an afternoon thanks to Charlie and I look forward to starting my Mob journey

Really great recipes and customer service. They were so helpful and quick to respond when I reached out for support.

I contact Mob customer service and my issue was dealt with by Jess. My issue was resolved quickly and professionally. I cannot recommend Mob or Jess more highly.

I enjoyed the variety of recipes and not having to think so much each week. I’ve only cancelled because I’m on maternity leave and can’t afford to keep any subscription up.

Great app and really yummy recipes. Easy to use and you can just save all the ingredients into your shopping list with one click. Lots of variety in the types of meals. Customer service was really quick and friendly too when I had a billing question.

Needed help with cancellation, the team replied to me swiftly (on a Sunday too!) and reversed the charges on my account (which I received immediately). Can’t fault the customer service I received- thanks team MOB!

Very helpful member of support team, Jess, who was able to help me with my query in a very timely fashion. Great job!

Some lovely recipes! Really like the shopping list feature, customer service very quick to respond, even on weekends! Would recommend x

My initial experience was a little confusing, as I wanted to buy a subscription as a gift for my son who was away at Uni. There was no way to take advantage of the special offer at the time, and very complicated to bypass the free trial. In the end my son didn’t use it so I opened it for myself. I find the delicious looking recipes and videos are let down by the complicated fusion of ingredients and taste combinations. As much as I wanted to use the app I didn’t find anything that I personally loved.
Saying that I absolutely love these young people, love the team, the energy they bring and wish them every success! I will be following closely, as I have done since they started. And will happily resubscribe in the future❤️