mobAnmeldelser 

443
TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I love how you can just ask for recepie of a specific item and you are given a list of recipes using similar items, so that you can shop more economically. Easy to use the shopping list function. I am... Vis mer

Vurdert til 4 av 5 stjerner

This review isn't so much about the app, as much as it is about the customer service experience. While the meals looked lovely and I was looking forward to trying many of the recipes, I had hit a sn... Vis mer

Vurdert til 1 av 5 stjerner

Word of warning- don't sign up to their free trial unless you're prepared for a complicated cancellation process and payments being taken unannounced. I didn't receive any email confirmation or... Vis mer

Vurdert til 5 av 5 stjerner

Love Mob! Great recipes, many that are just fun to make and try out. I also had to work with their Customer Experience team, which was a breeze. An all-around great experience.

Informasjon om virksomheten


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

443 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Har svart på 98 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,6

Alle anmeldelser

(443)

276 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Game changer

Game changer. We have had mob for over a year and every meal we make is a mob recipe. Cooking has never been so enjoyable.
The recipes are easy to understand and follow. The ingredients aren’t vague items you only find in an international shop! And to top it off - each recipe is delicious :)

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Such a usefull app

Such a usefull app ! I think it’s great to be able to search recipes by ingredients, calories, or needs.
And recipes always turned out good.
It’s a shame that videos are not available on the app because it’s literally what made me want to subscribe in the first place.

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Diet changing winner

The recipes have been game changing for me in managing a calorie deficit diet and improving my diet overall. Some really great, flavourful recipes and simple to follow. Thoroughly recommend.

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Love the recipes

Love the recipes, would love it even more if there were vid’s as well as pictures ànd if I’d be able to react with a photo after cooking.

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The mob app is excellent

The mob app is excellent, so many fabulous recipes. I love that there are recipes to suit every diet, meat, vegetarian and vegan and you can just choose what you fancy to eat. I haven't had a bad recipe yet. Well worth having the app.

3. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent app, highly recommended

I have ADHD and I have always found meal planning hard work. Mob has completely changed that, it makes meal planning for a busy family really easy. We've dramatically reduced the amount of money we're spending on food, and our food waste. We now have healthy, home cooked meals all week.
The only thing I would really change is to have the ability for my partner to have a joint mob account to help make the planning process easier. It would be great if they could log in and add things to the meal plan and search for recipes themselves.

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Scam artists

Scam artists, hoodwink you into an annual plan. Mistakenly purchased this plan apparently. Realised within hours and emailed as I won’t use this. Jess from customer service speaks like a bot, no understanding, no refund, no empathy. Mob is a cruel business and I will be handling a charge back on my terms

1. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.

As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. Our team applies our published terms consistently across all users to ensure fairness.

If you'd like us to review your situation further, please reply directly to the support thread or contact our team and we'll be happy to take another look.

Best,
Sam

Vurdert til 4 av 5 stjerner

Great variety of recipes and flavors

Great variety of recipes and flavors. Really useful to be able to scale quantities. Some recipes show individual quantities below each stage of instruction which is really useful. Not all recipes have this feature and constantly switching back and forth between ingredients and method is tedious. Most recipes also have a comments section, so you can see how others got on with it and what changes they made if any.

31. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

This is a trap

This felt less like a subscription and more like a trap.

I signed up for MOB: The Recipe App on 22 Feb and less than a week later (27 Feb) I was charged for a full 12-month subscription. I emailed support the same day, within hours of being billed.

I hadn’t used the app at all.

Instead of any attempt to help, I got a templated reply explaining that I could have cancelled during the trial and that I can “cancel anytime to stop future renewals.”

That response was honestly insulting.

It completely sidesteps what actually happened. I had just been charged and reached out immediately. Pointing me to cancellation instructions and future renewals felt like they either didn’t read my message properly or chose not to engage with it.

I even explained that I might have missed the cutoff by just a few hours, possibly due to timezone differences. Still no flexibility. Just a hard no and more copy-pasted terms and conditions.

Charging someone for a full year after less than a week, then refusing any form of refund even when they reach out immediately, is not just strict, it feels deliberately unfair.

If this is how they handle customers, I’d strongly advise thinking twice before signing up.

27. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to share your feedback. I'm sorry to hear that you're disappointed with your experience.

As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. Our team applies our published terms consistently across all users to ensure fairness.

I can see that you've been in touch with our support team already. If you feel there are details of your situation that weren't fully considered in our previous response, please reply directly to the support thread or contact us again at help@mob.co.uk and we'll be happy to take another look.

Best,
Sam

Vurdert til 4 av 5 stjerner

Enjoying cooking again!

I had completely lost interest in cooking - living on my own after my husband died. I have always been keen on healthy cooking having been a vegetarian for more than 50 years but also wanted low carb options. I tried a few other menu services but was fed up with the lack of variety for my dietary preferences huge amount of packaging. Not had a bad recipe from Mob yet - full of flavour and plenty to choose from. Would recommend.

23. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

If I could give zero stars I would

If I could give zero stars I would. I cancelled the free trial and they charged me for a full year. For something I will never use, hence my cancellation. I asked for explanation they threw the classic customer service response. What kind of business are you running? Charge in advance for 12 months when a customer submits a cancellation on the last day of the free trial! Appalling. Spend less in meta advertising and invest more in your services.

20. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.

If you cancel your subscription on the last day of your trial period then it's possible that payment processing has already begun, which means that your cancellation won't be able to go through until after your subscription has renewed. This usually takes around 1 day to clear and update.

As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness. If you'd like us to review your situation further, please reply directly to the support thread or contact our team at help@mob.co.uk and we'll be happy to take another look.

Best,
Sam

Vurdert til 5 av 5 stjerner

Game changing functions for people who love to cook

Absolutely love the app. I have loads I of cookbooks and recipes saved on instagrams / online etc but the mob app is so intelligent and there’s a few really basic but game-changer functions that make all the difference in being user friendly (eg the fact that ingredient quantities are stated at every stage of recipe, the ability to auto-adjust quantity of portions and ingredients, the organisational element of compiling your shopping list for you). Have recommended it to so many people recently and really enjoying every meal so far.

17. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t let you cancel and then charge…

Don’t let you cancel and then charge your account for £34.99. I wish I’d read the reviews on this as I’m clearly not the only person who has been scammed by these con artists. Do not waste your time or money, not even for the free trial! Customer service is appalling and won’t refund me, despite me attempting to cancel as I should be entitled to do. When trying to contact them to explain they just refuse and try to quote me their terms and conditions, even though they broke their own terms and conditions (1.) by not emailing me my confirmation. I would NOT recommend this company to anyone.

13. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi Sophie,

Thanks for taking the time to share your feedback. I'm sorry to hear that you're disappointed with your experience.

As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. Our team applies our published terms consistently across all users to ensure fairness.

We work hard to make our cancellation process as easy as possible - if you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you experienced any technical issues preventing you from cancelling, or if you didn't receive confirmation emails as expected, please reply directly to your existing support thread or email us at help@mob.co.uk and we'll be happy to investigate this further.

Best,
Sam

Vurdert til 1 av 5 stjerner

I used to pay for premium and cancelled…

I used to pay for premium and cancelled it. They have charged me again years later without any comma and haven’t replied to my multiple emails asking for a refund!?

16. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.

As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. However, I can confirm that we don't store payment details after a subscription is cancelled, so if a payment has been taken it would be because the subscription was not cancelled successfully previously or was restarted at some point.

Our team responds to all emails we receive, usually within 24 hours. If you haven't received a response from us, please check your spam folder or try reaching out again at help@mob.co.uk and we'll be happy to look into this for you.

Best,
Sam

Vurdert til 1 av 5 stjerner

I have tried to cancel my subscription…

I have tried to cancel my subscription twice yet my emails are being ignored. I didn't want to continue after the 7 day trial and have contacted the company twice by email (this is the only way you can contact them) and nobody has bothered to reply, yet they continue to try to take £34.99 from my bank account.

16. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.

Our team works hard to respond to all emails within 24 hours, so if you haven't received a response it's possible that your emails haven't reached us or our replies have ended up in your spam folder. Please check your spam/junk folder for any emails from help@mob.co.uk, and if you still can't find anything, send us a fresh email to help@mob.co.uk and we'll get this sorted for you.

We work hard to make our cancellation process as easy as possible - if you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you signed up through the app, you'll need to cancel through your app subscriptions directly.

Best,
Sam

Vurdert til 4 av 5 stjerner

Wrongfully charged

Very disappointed initially as I was charged for the free trial however after contacting mob they responded quickly and I should receive a refund within 10 working days. Great customer service. Thank you

8. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.

Our free trial is only available to new users who have not had a free trial before. This is stated both at checkout and in our terms and conditions. If you start a free trial with us, we let you know that your account will renew to a paid plan at the end of the trial period, unless you cancel before the end of the trial.

As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness. If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.

Best,
Sam

Vurdert til 2 av 5 stjerner

Expensive for wht it is

Expensive for wht it is. And they dont even have the videos in the app. TTHAT S THE REASON I JOINED IN THE FIRST PLACE.

15. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to leave a review - sorry to hear you've been disappointed with your experience.

The app has thousands of recipes available along with meal planning and shopping list generation features. At the moment we don't have video available on the app, but we're working on introducing this soon.

All the best,
Sam

Vurdert til 1 av 5 stjerner

Awful company charges through the roof

Awful company charges through the roof. Somehow I linked my stripe account and paid £34. I had no idea I had even signed up for a subscription.
Seems money grabbing and the customer service is all AI.

12. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til mob

Svar fra mob

Hi there,

Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.

We work hard to make sure that our subscription pricing and terms are clearly communicated at checkout, and we let all customers know that they are signing up for a subscription service before any payment is taken.

I can assure you that our customer service team are not AI - we have a small team of real people who work hard to respond to all queries as quickly as possible. Our live-chat function uses a chat bot to provide information initially, but you can always speak to a real person if you want to.

If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.

Best,
Sam

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv