I love how you can just ask for recepie of a specific item and you are given a list of recipes using similar items, so that you can shop more economically. Easy to use the shopping list function. I am... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This review isn't so much about the app, as much as it is about the customer service experience. While the meals looked lovely and I was looking forward to trying many of the recipes, I had hit a sn... Vis mer
Word of warning- don't sign up to their free trial unless you're prepared for a complicated cancellation process and payments being taken unannounced. I didn't receive any email confirmation or... Vis mer
Love Mob! Great recipes, many that are just fun to make and try out. I also had to work with their Customer Experience team, which was a breeze. An all-around great experience.
3,6
Middels
443 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
There was no reminder about free trial…
There was no reminder about free trial ending and within 10mins of being charged I contacted customer services to explain the situation and didn’t want to continue with the service. There is no leeway, even when it can be seen you haven’t accessed the account.
I won’t use it but I have a year subscription now.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review. I'm sorry to hear that you're disappointed with your experience.
As per our terms, we are only able to provide a refund of your annual payment if you have not accessed or downloaded Mob content since your renewal and you request this within 14 days of the payment being made. This is in compliance with UK consumer law and in order to be fair to all of our customers, we are not able to make exceptions on a case by case basis.
We inform all of our customers at the point of purchase that they are entering into a subscription service that renews at the end of the trial period. As per current UK consumer law, this information is sufficient and we are not required to send additional reminders at the point of renewal.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Excellent and delicious recipes
Excellent and delicious recipes. Customer Service were exceptional in assisting with subscription support. Shout out to Jess!
5. mai 2026
Anmeldelse skrevet uten oppfordring
So far so good
9. mai 2026
Anmeldelse skrevet uten oppfordring
This is such a great app
This is such a great app. We use this weekly to plan meals and a weekly online shop.
We pay the annual subscription which is what we would pay for a cook book anyway. I actually find this easier to follow than most cook books as each step feels more efficient.
Everything we have tried has been well planned and delicious.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Signed up to get a recipe as part of…
Signed up to get a recipe as part of the free trial but then couldn’t cancel in time so ended up paying. Haven’t used it since.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
Our free trial period is clearly communicated at checkout before the subscription begins, along with the date your subscription will renew if you don't cancel beforehand. We work hard to make our cancellation process as easy as possible, so if you had any difficulty cancelling please do reach out to us at help@mob.co.uk and we'll be happy to take a look.
Best,
Sam
Forgot to cancel within the trial…
Forgot to cancel within the trial period by 1 day, there is no flexibility with mobs customer service so I now have a year subscription for a service I won’t use
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review. I'm sorry to hear that you're disappointed with your experience.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
I tried to cancel my Mob subscription…
I tried to cancel my Mob subscription before my trial ended, but the cancel button was not working when accessed on my phone through the web browser. It feels like they've done this intentionally to make cancelling harder. I meant to go to the web browser on my laptop later, but forgot. As soon as I saw the charge come through for premium, I tried to cancel again - and again, it didn't work on my phone browser.
I requested a refund through their chat function, which was denied.
Don't get this unless you really know you want it because cancelling is not as easy as it appears to be.
I canceled because I don't like the UI. It doesn't seem like the recipes are written down anywhere and they're only on video.
I'll remove this if I get a refund, which I am asking for because the UI issue prevented me from cancelling when I wanted to.
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make our cancellation process as easy as possible, so I'm sorry to hear that you had trouble with the cancel button on your phone browser. I'm confident that the cancellation process is currently working as expected, so it's possible there may have been a temporary issue on your end - if you're still unable to cancel please reach out to us at help@mob.co.uk and we'll be happy to help.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness. If you'd like us to review your situation further, please reply directly to the support thread or contact our team and we'll be happy to take another look.
On your point about recipes - all of our recipes are available in written form on the app, so I hope you'll give that a try!
Best,
Sam
Underhanded Subscription Trial
Wish I had seen other reviews!
Signed up for the free trial, and went to cancel int he app and the messaging suggested I needed to go and find out where I had subscribed. Not having the ability to cancel from any platform trying to make it more difficult for those to cancel feels very deliberately underhanded.
Reached out for a refund immediately and denied based on the terms, that clearly many others have fallen for. Not addressing this and making cancellation easier based on feedback shows continued deliberate attempts at taking advantage of those trialling the product.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make our cancellation process as easy as possible. Where you cancel depends on where you originally signed up - if you subscribed via the app then you'll need to cancel through your app subscriptions directly, and if you signed up on our website you can cancel by heading to www.mob.co.uk/account. We're aware that the in-app messaging directs you to find where you subscribed, and this is intentional as the cancellation process does differ depending on the platform.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Breaching consumer law.
Breaching consumer law in relation to refunds and cooling off periods. They charge for a year up front. Very predatory advertising and behaviour. They know exactly what they are doing. The recipe we not good probably written by ai as most don’t track with cooking food. A whole head of broccoli grated in a pan till it burns 8min.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on the specifics of your situation here. Our team applies our published terms consistently across all users to ensure fairness, and we believe our practices are in compliance with UK consumer law. If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take a look.
On the recipes - all of our recipes are written and tested by chefs, so we're sorry to hear that you had a bad experience. If you come across any recipes that don't seem right, please do let us know at help@mob.co.uk and we'll take a look.
Best,
Sam
Signed up for the app via the free 14…
Signed up for the app via the free 14 day trial on 16/4/26 and didn’t find the app particularly helpful or inspiring at all as all the recipes are pretty similar for the filters I used so I cancelled my subscription via Apple 7 days later on 23/4/26 and subscription ended 30/4/26 so I was extremely surprised shocked and disappointed to find that money had been taken out by Mob 7 days after I cancelled. I reached out to them as soon as this money was taken and I’m still waiting for my refund. They are asking for screenshots of when I cancelled on Apple it doesn’t show this only when the subscription expires. I’ve been going around in circles with no resolution it’s causing me stress and frustration and I’m terrified that even more money will be taken out of my bank as the months role on so I’ve filed a dispute with resolver and Apple. Beware when signing into this app.
* update*
I received my refund the day of leaving this review thankyou
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. If you cancelled your subscription via Apple then your subscription would be managed through Apple directly, and we'd encourage you to continue pursuing this with them as they will have visibility of your cancellation date and any charges made.
If you'd like us to review your situation further, please reply directly to the support thread and our team will be happy to take another look.
Best,
Sam
I love this MOB app
I love this MOB app! I've been following them on Instagram for ages, and I even have one of their recipe books. I used to use their recipes on the app all the time, but then they made it so you had to subscribe, so I kind of lost touch for a bit. But I missed their amazing recipes so much that I decided to just go for it and subscribe! I'm so happy to be back in the fold because I've used their app so many times already. I love being able to put in what I have in my fridge or pantry and get a recipe I never would've thought of! No more wasted broccoli or tomatoes for me!🥦🍅
3. mai 2026
Anmeldelse skrevet uten oppfordring
I was enticed by the ad to join up…
I was enticed by the ad to join up which I did for the free trial. Had a quick look and didn’t find anything that tickled my fancy and unfortunately forgot to cancel… £35 a month!!!! Just for recipes!!!
Only realised when the money came out of my account, they should send a reminder. According to the t&c’s… of course I read those… can’t cancel after money is taken. So be careful to cancel if you don’t want to be charged £35 a month.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
I'm sorry to hear that you forgot to cancel before your trial ended. We do let all of our customers know at the point of sign-up that their subscription will renew at the end of the trial period, and this is also covered in our terms and conditions.
Additionally the cost of your subscription is £35 annually, not per month. Please reach out to us at help@mob.co.uk if you have any more questions.
Best,
Sam
I cannot sign in
I cannot sign in. The AI agent can't assist, it's AI 🙄 and a deduction has come off my account! The subscription is NOT in my subscriptions on my phone - this is a joke! And they offer human online assistance and the AI assistant tells me that it will take a day! DON'T OFFER A SERVICE IF YOU CANNOT PROVIDE IT!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
If you're unable to sign in and your subscription isn't appearing on your phone, we'd like to look into this for you. Depending on how you signed up, you may need to log in using a different method - for example, if you used Apple or Google sign-in, you'll need to use that same method going forward.
It looks like you were able to speak to our team and they were able to resolve this for you, but please do reach out if you remain unhappy with our service.
Best,
Sam
so many hurdles to jump through just to…
so many hurdles to jump through just to cancel subscription..
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you had a difficult experience.
We work hard to make our cancellation process as easy as possible. If you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you signed up via the app, you'll need to cancel through your app subscriptions directly.
If you're still having trouble, please don't hesitate to reach out to us at help@mob.co.uk and we'll be happy to help.
Best,
Sam
Great app for meal and food budget planning!
Mob is a brilliant way to organise food for the whole family each week. It’s made food shopping so much easier and means you can budget effectively whilst still fuelling your family with fresh and healthy meal options. The recipes have been tasty and it’s so easy to tailor to your preferences and needs. Really rate the app for the annual cost.
28. april 2026
Anmeldelse skrevet uten oppfordring
Such a good app
Such a good app - love the meal planning function. What used to take me an hour every week now takes me less than 5 mins. And everything I’ve cooked so far tastes great and is pretty easy and straightforward.
23. april 2026
Anmeldelse skrevet uten oppfordring
We have found batch cooking a super…
We have found batch cooking a super easy way to be prepared. Love that… we don’t like guessing with some of the recipes with qty, if some thing can be slow cooked or instructions and when items are clearly missing.
21. april 2026
Anmeldelse skrevet uten oppfordring
I have cooked with mob every night since downloading
I have been using mob for a few weeks now and have made mob recipes every night of the week! We love it. All the recipes have been great and we love the shopping list feature and recommended recipes based on similar ingredients. Would highly recommend. All recipes are super easy as well which is a bonus!
20. april 2026
Anmeldelse skrevet uten oppfordring
Subscription Trap
Signed up for the free trial without really using the app as it was not particularly useful. I received no reminder from Mob that the trial period was ending, just a notification from my bank that the annual subscription fee had been taken from my account. I immediately cancelled the service and contacted customer services regarding a refund as directed by the website. Customer services were far from helpful and advised that, as per the T&Cs, the fee was non-refundable despite not using the service and cancelling within hours of the charge. The billing practice feels deliberately deceptive and the product is not worth the price. Avoid
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
When you sign up for a free trial with us, we let you know at the point of purchase that your subscription will renew at the end of the trial period.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Well worth the money!
Great app and well worth the money. Some really quick and easy recipes on there that don’t require lots of ingredients and are easy to cook. App is easy to use.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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