Mirrorforyou Anmeldelser 

226
TrustScore 1.5 av 5

1,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Would love to be able to comment on the mirror I ordered on 11 Dec but as per a similar review, after initially telling me there is an issue with supply of the frame, my emails are now being ignored.... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Ordered a Mirror on 29th December 2020 and it is now 9th February 2021. Tried emailing them several times got no answer, tried phoning and got "customer service is not available" - they got that r... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

No ongoing product support - mirror purchased for £350 and supplied a few years back - good quality. The dimmer has failed. They won't sell me a spare part, they won't assist with sourcing one, they... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Poor quality of product. The mirror looks horrible as due to its location it is possible to see it from the side. Also promised IP rating is not provided. For that amount of money I find it total... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Baderomsoppussing

Om Mirrorforyou

Opplysningene stammer fra ulike eksterne kilder

We are dedicated to giving you the very best personalised mirrors with a focus on uniqueness, quality and affordability. We are sure that our wide range of products and professional service will make it easier for you to choose your desired mirror.

As an online shop, we have been successfully selling in the UK since April, 2015.

We aim at delivering to you the best quality products, totally customised and not available elsewhere.

With us, you can be sure that your mirror will be one and only.

We invite you to use our flexible services and a wide range of products in order to get just what you want for an affordable price.

We specialise in:

LED illuminated bathroom mirrors

LED infinity mirrors

classic bathroom mirrors

bathroom mirrors in frame

made to measure mirrors

Kontaktopplysninger

1,7

Dårlig

TrustScore 1.5 av 5

226 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,7

Alle anmeldelser

(226)

0 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

Still awaiting my order? Have we been scammed?

01.02.21 STILL NO REPLY TO MY EMAILS?????

My daughter ordered a mirror on 26th December, at a cost of £294, its still not arrived. Yet reading a reply from 'Mirror For You' to a review a customer put on on Trustpilot, apparently they were experiencing problems since 18th December 2020 getting orders into the UK? So if this was the case, why didn't they put a block on any future orders? I have emailed them twice today, one asking why? I feel I have been SCAMMED??

26. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Order not delivered for 2 months

I ordered a bathroom cabinet (order number 32943) on 16th November 2020, for £450. We have heard nothing since then, and my recent emails have bounced back. I a worried that this may be a scam. Urgent response ... and prompt delivery is required.

20. januar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Mirrorforyou

Hello Andy
I'm sorry you have not had any updates since your order was placed. There may be a problem in the email address.
We are happy to confirm that your mirror cabinet is ready for dispatch.
Unfortunately we are not able to proceed with delivery due to problems on the UK border.
Since the 18th of December we are not able to deliver any orders to the UK due to congestion at Custom Clearance.
There is literally nothing we can do at the moment, we are desperate to dispatch over 60 orders, but all we can do now is wait. We have tried all available carriers but they are all on hold.
Please accept our sincere apologies.
We are ready to dispatch and will do so as soon as we’re allowed – hopefully at the beginning of next week.
The delivery takes 4-5 working days from the date of collection from the warehouse.
We will send an email with tracking details as soon as your order is on its way.

Once again we apologise for the inconvenience.

Vurdert til 5 av 5 stjerner

Two separate orders delivered OK to Derby

We ordered two mirrors from Mirror for You in November 2020; and have received both in perfect condition and exactly as ordered. We had a problem with the second order which was promptly resolved by e-mail without question.

The mirrors are made to order so take a few weeks to be delivered but no more time than for sanitary ware etc. I've been very pleased with both the product quality and service and will be ordering another.

7. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The company disappeared! Stay away!

We made our order two months ago and there has been a long delay. We have tried to contact the company for the past two weeks but the phone doesn’t work and there is not a single reply to emails or online messages. We feel very helpless and seriously worry about being scammed by this company. We are about to report this company as a fraud to the police. Please stay away!

6. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

This company is a scam

This company is a scam. Their phone number on their website does not work. Their contact us page goes to ‘page not found’.

We ordered two mirror cabinets about two months ago and paid over £1600 and still nothing. Now we can’t even get through to them! Beware!

This is a Polish company, based in Poland. This is NOT a British based company.

Update: 1st Feb 2021. STILL HAVE NOT RECEIVED MY ORDER. Ordered first week of November 2020. 3 months have passed. I am now seeking legal advice.

Update: 17 Feb 2021. This company could not get my mirror cabinets to me so I demanded a full refund. I eventually got it - but have wasted over 3 months in the process. They complain about Brexit boarder issues but when I spent 5 mins on google reading up the procedure I was clear on what they as a polish company had to do to ship to the UK. It’s not rocket science and they are just incompetent.

31. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Mirrorforyou

Hello Oliver
We apologise sincerely for not getting in touch earlier, there are a number of reasons for it - one of them being Covid- yes yet again our team was hit and unfortunately they were not able to work for a couple of weeks. We were not working over Christmas or New Years either and we also don't work weekends. Please find an email we've sent to you explaining what happened. We are happy to confirm your order is ready for dispatch and will be send at the beginning of next week - it was not send earlier due to problems on the UK borders after Brexit and all our carriers refusing to pick up any parcels from us from the 17th of December.
As everyone seems to be ready to comply with the new rules we will be dispatching all delayed orders immediately after carriers confirmation.

Vurdert til 1 av 5 stjerner

Poor quality of product

Poor quality of product. The mirror looks horrible as due to its location it is possible to see it from the side. Also promised IP rating is not provided. For that amount of money I find it totally unacceptable.
Sent them an email reqarding that with photos but no response in 8 days.
I dont mind really where they are manufacured, but the impression painted in website etc. is fake.

An update - after long waiting time regarding feedback, things diodnt imporve for me and I decided to leave them alone, use their poor quality mirror until I find replacement for it (and then pin the bloody thing).
Absolutely, do avoid this supplier!

14. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Mirrorforyou

Dear Lauri
Please refer to our Terms and conditions.
We do value our customers, unfortunately at this time of year and considering the circumstances all over the world we are unable to proceed with all complains straight away.

Complaints
NOTE! Check the mirror carefully, immediately upon its receipt from the carrier.

If your mirror does not work properly or was damaged during transport, please remember to notify us about this fact via e-mail. Check the mirror carefully, immediately upon its receipt from the carrier (remember also to remove the foam protecting the mirror edges). What is the most important, do not panic! Remember that:

99% of complaints are given positive decision
when a defect cannot be removed – we send you a new mirror
the complaints are processed within 14 WORKING DAYS
the complaints shall be sent only via e-mail to the address: info@mirrorforyou.co.uk
if a defect can be photographed, you should send us the photos. You can also record a short video.

Regards

Vurdert til 1 av 5 stjerner

PLEASE BE AWARE THIS COMPANY IS BASED…

PLEASE BE AWARE THIS COMPANY IS BASED IN POLAND NOT THE UK LIKE THE WEBSITE SUGGESTS.

FIRST OF ALL IT TOOK AROUND 6 WEEKS DELIVERY TIME, WHEN THEY SAID IT WOULD BE AROUND 10 DAYS ,SO WE LOST OUT ON GETTING WORKMAN TO WIRE THE MIRRORS UP. THEN WHEN THE MIRRORS TURNED UP WE MANAGED TO GET AN ELECTRICIAN 18 DAYS LATER, WHEN WE OPENED THE BOXES ONE WAS BADLY SMASHED AND THE OTHER WAS CHIPPED, WE REPORTED THE DAMAGE AND THE COMPANY WOULD NOT REPLACE OR REFUND THE MONEY, BY LAW THEY HAVE TO DO THIS AND THEY REFUSE, SO STAY AWAY FROM THIS COMPANY IT WAS AN ALL ROUND TERRIBLE EXPERIENCE. WE WILL BE DOING EVERYTHING WE CAN TO GET OUR MONEY BACK

2. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Mirrorforyou

Dear Richard

You placed your order on the 15th of October and received it on the 12th of November so in less than a month. It certainly didn’t take 6 weeks to deliver your mirrors. The delays we are experiencing are affecting the whole of Europe and we have no control over the pandemic.
It is common sense to check the contents of a parcel if we are expecting glass/mirror/fragile item. It is easy enough to tape the parcel back up if all is ok. It is not our fault the mirrors got damaged in transport and to be able to proceed with refund or replacement mirrors production we need to follow certain procedures. We have no right to claim any insurance/refund from the carrier ourselves as we’ve not been notified in time they require.
It is not against Consumer law. Please refer to our Terms and conditions.


Complaints
NOTE! Check the mirror carefully, immediately upon its receipt from the carrier.

If your mirror does not work properly or was damaged during transport, please remember to notify us about this fact via e-mail. Check the mirror carefully, immediately upon its receipt from the carrier (remember also to remove the foam protecting the mirror edges).

Delivery

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 3 working days of the delivery of the goods in question.

Vurdert til 5 av 5 stjerner

5 stars

Read a few negative reviews on here and was put off but really liked their mirrors so went ahead with my order. Everything went well. It made me even order a second mirror which also came last week! Can only recommend!

24. november 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Mirror arrived defected and no customer support

The cabinet mirror arrived after 2 months. It arrived having on defected door as a result the door doesn't properly close and is not straight. I contacted them vai emails over the last three weeks but no response. The phone line is not working at all. I paid ~£600 for a mirror that is defected and not customer support. Avoid at any cost.

19. november 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Fraud suspicion subsiding

Why doesn't the company respond to emails? The telephone number does not work, the website links all lead to HTML downloads and I am entirely worried about losing almost £700; which we can't afford to lose to nothing.

Service improving! 'Mirror for You' responded promptly and positively following the above review and ever since beginning this review, all correspondence has been timely in returning emails; including apologies, explanations about website issues, and company understaffing (particularly during COVID). They have been kind enough (after a number of requests) to finally give me a date of when I should expect my product and have sent photographs of my product to inform my bathroom planning. Keep it up 'Mirror For You'...I am beginning to feel more optimistic about getting my mirror.

15. november 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Refund me, this is ridiculous!

Its now November and after giving up on the two mirrors I ordered back in September I requested a refund after being thoroughly messed about. This refund was requested one month ago! Maybe you are using the money to fix the phone lines that still don't work?
Like other people on here I am starting to think this website is a scam. They owe me £814, and I am now going to seek legal action to get this money back as I have had no communication for four weeks. Please refund my money, order number 32609! This is ridiculous, I have never dealt with anyone like this before, it's so stressful. Avoid them like covid!

6. november 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Contact Number

Hello, I bought a mirror from you in May but we are only just getting it fitted and I wanted to speak to you about something. Your phone number isn’t working, please could you tell me how to contact you?

2. november 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

They are scam

They are scam
I ordered a mirror on 12 September and there is no more info about that. I have been waiting for almost 2 months. I asked for an invoice but they did not provide any invoice.

Edit: It has been more 2 weeks from their reply. I received neither my order nor any messages or mail. They are absolutely scam.

30. oktober 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Mirrorforyou

Hello
We are not a scam. We did reply to your email that an invoice will be send together with your mirror - this is how we work - as soon as the mirror is ready and dispatched our system generates an invoice. We can't provide one without sending your order first. We are sorry the manufacturing of your mirror takes longer than it should, but considering the current situation around the world there's not much we can do. We rely on our suppliers of components and if they are experiencing delays - so are we. please accept our apologies - your order will be on its way this week.

Vurdert til 5 av 5 stjerner

Great looking mirror, cannot wait to get it installed

It has been a long time coming, but then we have been in the middle of covid which has left a number of businesses struggling for material.

Used the contact form quite a bit for updates and sadly was told end of week a few times and they passed. I did eventually get told I was 1 of 56 waiting to be completed and they are a small team. This is why I am leaving 5 stars and not marking them done. I do not doubt that if the whole covid issue wasn't going on, I would have received the cabinet much quicker.

The cabinet itself is spot on, correct size as per spec and delivered in A1 condition. The packing was very through. Thank you

Mirror now installed and looks brilliant, really chuffed with the functions and look. One note, the shaver sockets require a EU travel plug, but not an issue.

21. oktober 2020
Anmeldelse skrevet uten oppfordring

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