This was my first visit to Mike’s dive store to buy a high end BCD. I was served by Chi who could not have been more helpful. As a relatively inexperienced diver, I appreciated Chi’s expert advice... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I did some research on the internet and came across Mikes Dive Store that is close to where I live. I visited the store and was served by Chi who was extremely helpful and understanding as I was not... Vis mer
I have had multiple orders with Mikes as I got the diving bug BAD! They are absolutely exceptional, the service delivery and communication is exceptional. This is a masterclass in retailing -... Vis mer
Fantastic customer support. I can’t commend this store enough and in particular Rachel for her customer support. All done remotely by email - she gently educated me and helped me purchase new dive... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Mike's Dive Store is the UK's No 1 Dive store. With over 3000 sqft of showroom in London we have everything any diver could ever need. As well as diving equipment we stock snorkelling equipment for adults and kids. Wetsuits for all watersports. We stock all the major brands like Gopro, Suunto, Scubapro, Mares, Aqualung, Apeks and Tusa
Kontaktopplysninger
113 Power Rd, W4 5PY, London
- 0208 994 6006
- shop@mikesdivestore.com
- mikesdivestore.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic customer service.
Had a query about fins and put in a request to chat via whatsapp, got a call shortly after.
Staff were amazing, answering what were clearly noob questions and concerns with patience and good grace.
Really very happy. Ended up buying some waterboots in addition to the fins.
Had been umming and ahhing for months. Should have just called sooner.
Fantastic service and advice from…
Fantastic service and advice from Rachel who answered all my questions and pointed me in the right direction. I explained that I would visit the store to try the wetsuit and mentioned that I lived outside London.Rachel kindly set aside 2 suits for me to try which worked well. I'm very pleased with my purchase and would not hesitate to recommend Mike’s DIve Store.The young man in the store was also very helpful.Thanks again. Kevin Plowman
Absolutely excellent.
Absolutely excellent.
Superb customer service, went above and beyond in helping me get my delivery really quickly and in time for my dive trip, despite me leaving the first line off my address.
Very responsive and professional…
Very responsive and professional service. Rissa was particularly efficient in dealing with my order.
Rachel from Mikes Dive Store went…
Rachel from Mikes Dive Store went beyond good customer service to try to help my enquiry- I needed prescription lenses fitted to a dive mask. It turns out, my prescription is too much for the off-the-shelf lenses this store provides- but I got a lot of help then to find out where to look for my bespoke needs. Thank you for your help and guidance.
Delightful dive shop
We visited the shop a couple of times, the first time to buy snorkel and mask and the second time for my prescription lenses. Steve was very patient and helpful in finding the right gear for us. He also gave us tips in snorkelling for beginners. Steve’s son fixed my prescription lenses in a flash just before closing and saved us from having to come back another day. We’re super happy with the service, we love this shop!
Fantastic store with impressive communication.
I was lucky enough to win an incredible prize at the dive show, which was a bundle of kit from Mike’s Dive Store. The communication was excellent and even though I added a few complications about dates I could be at home to receive the package, nothing was too much trouble. They are extremely knowledgeable about their products and just as kind in the way they dealt with all communication. I had bought kit from them previously too, and always had a good experience.
Excellent service from start to finish
Excellent service from start to finish. We wanted full-face snorkelling masks and the staff-member allowed us to try them on in-store to ensure the fit was comfortable and airtight. This all helped with making up our minds to buy really easy. Thank you.
friendly knowledgeable staff
friendly knowledgeable staff . they know what they are talking about and are very helpful , they do not rush you an give you plenty of time to make to weight up your choices and options
Amazing experience with Mike’s Dive…
Amazing experience with Mike’s Dive Store. Explained what I needed, they suggested which items I should purchase to secure my camera equipment while snorkelling. Ordered on Friday afternoon and delivered to a remote Scottish island on the Monday. Excellent 👌
Excellent service
My family and I visited the Dive Store on 28th March and were helped by Tom who was exceptionally helpful, professional and knowledgeable. We were looking to purchase diving boots and left the store with exactly what we were looking for and will definitely be returning when we’re looking to purchase other kit. An enjoyable shopping experience.
Mike's Dive Store, every time!
I chose Mike's Dive Store, as I've found them to be reliable and trustworthy as well reasonable on price.
This time I dealt with Mish, whom I found very personable, and informative. Communication was very prompt and nothing seemed too much trouble. I would highly recommend them, thanks. Nich!
Excellent customer service and advice .
Excellent customer service and advice .
Very happy with my purchase and the help I received when the first snorkel set I ordered was too big - I asked for some help in choosing another model and that one is perfect . Returns was easy and straight forward . Very pleased I found this company .
Go to Retailer for all things Dive related.
I recently had a fantastic experience with Mikes Dive Store, from start to finish, the service was exceptional.
The product range is excellent, with high-quality options to suit a variety of needs. What really stood out, though, was the advice I received. The team took the time to understand exactly what I was looking for and guided me towards the best choice without any pressure or bias—something that’s increasingly rare.
Pricing was also very competitive, offering great value for the quality provided. But the standout aspect of my experience has to be the aftercare service. It’s easily among the best I’ve ever encountered, and a special mention has to go to Nish, who went above and beyond to help me.
Overall, I couldn’t be happier and would highly recommend Mikes Dive Store to anyone looking for great products, honest advice, and outstanding customer support.
I had a great experience at Mike’s Dive…
I had a great experience at Mike’s Dive Store, thanks to Adam. As a complete novice, I wasn’t really sure what I needed, but Adam was incredibly patient and took the time to explain everything clearly. He was knowledgeable, friendly, and made the whole process feel easy and comfortable rather than overwhelming.
Nothing felt rushed, and he made sure I left with the right equipment and a good understanding of what I’d bought. Excellent service all round – I’d definitely recommend the store.
Quick delivery - Great advice
Purchased some snorkelling gear for a recent trip. Arrived earlier than expected and well packed.
Great experience at Mike’s Diving Shop
Great experience at Mike’s Diving Shop. I was served by Lilly, who was knowledgeable, understood exactly what I needed, and gave clear, practical advice. Very helpful throughout.
I travelled 2 hours to the shop too! Lilly made it !
I'd like to thank Lilly for her…
I'd like to thank Lilly for her patience. Her help in finding the right combination of prescription lenses was invaluable.
@Lilly's Dad: get a prescription mask! You know it makes sense.
Best
Ron
Nish brilliant customer service
Received wonderful service from Nish who helped me with a second order and adjusted the delivery fee to suit- really happy with the service will use a again - excellent customer service
Online consultation
Online consultation. As I could not get to one of the shops I opted for the online consultation about a dive mask. It was so good to be able to talk through the different options for me and to provide guidance. No pushing any expensive options, just providing me with an informed choice. Lovely people, excellent service and one new dive mask on the way 😁
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