Order never received
I ordered 2 oxygen cells in April. Despite my requests, I never received the tracking number and I never received my order.I sent email , i tried to call the store and nothing !

Svar fra Scubadivinggear
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I ordered 2 oxygen cells in April. Despite my requests, I never received the tracking number and I never received my order.I sent email , i tried to call the store and nothing !

Svar fra Scubadivinggear
I have had nothing but great experiences here, I ordered a MTM Santi Enduro and the fit was excellent based on the measurements taken. Regulator servicing is always top notch (no adjustments needed) and the turnaround time is great too. It is also nice to see a dive shop that still has a physical store, filling station and service centre.
Ordered a brand new tank from this company. Had it filled for the first time and it runs out of test this year! Manufacturer date of 2024. Now will cost me more money. Avoid these rip off merchants….
Ordered two bail out cylinders 1 15 litre cylinder, 2 bail out arrived still not got my 15 litre cylinder the order was placed on the 11 august 25 it is now Jan 22 26, tried calling constantly no response no reply to emails. Absolutely avoid buying from this shop im over £200.00 down seems like there just keeping my money and not sending out the cylinder at this point. AVOID AT ALL COSTS
Useless. Said product was in stock, paid for it but received nothing. Emailed and called but no response. Waste of time...
Ordered some different lines, reel and line-cookies from this place. Initial price went up when going to checkout. Went through anyway. They charge you the full amount instantly. When shipping details/tracking came it showed that they only shipped half of the order of the items the website listed as in Stock and the rest was getting ready for shipping. I contact them and they tell me that they are out of the items and they need to get new home. Fair enough. I have now waited 20 more days and 3 days ago i asked them, when they would send my payed for items and I got no reply. I wrote them again yesterday and still no reply.
Tried to buy an item on their website which was clearly detailed on the page under the item that it qualified for free shipping however when I went to order and pay, there was no option for free shipping.
This appeared misleading
I contacted the company to question and was told that it should not be on there!
As it had stated free postage I was therefore expecting it and it seemed only reasonable for them to provide the free postage as it was their error, however they refused.
He was then quite dismissive which made me question what they would be like if I purchased and had any issues. The item was also not currently in stock and the dates I was given of it being in stock was different than that detailed on their website and on contacting the manufacturer they told me this item won’t be available for a couple of months so could have placed my order and been waiting for months. Again I felt he was dismissive and therefore put me off buying from them.
Also following trying to order in which I had entered my details when I noticed the shipping was not free, but not processing the order, I received a marketing email from them.
Being sent emails from a company where I have not sent my details to is quite concerning to me and can’t trust them.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.