Logoen til Metrofone
Besøk nettstedet

Metrofone Anmeldelser 4 081

•
TrustScore 4.5 av 5

4,5

Mobiltelefonforhandler
Skriv en anmeldelseBesøk nettstedet
Skriv en anmeldelse

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... Vis mer

Vurdert til 1 av 5 stjerner

Placed an order for a new phone contract and it was confirmed with an order number. Credit check was fine and payment was taken. Didn’t receive a single email from Metrofone and my order didn’t arriv... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Mobiltelefonforhandler

Om Metrofone

Skrevet av virksomheten

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Skrevet av virksomheten

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

4k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Mis-selling phone insurance

I am still awating a reply, emailed them over 2 weeks ago because i belive I have been Mis-sold phone insurance by them and only just realised after a year in contract. They added a free 2 month phone insurance policy onto my contract without me knowing or agreeing, i was not asked if i wanted it and was not made aware that I would be paying it for the length of my contract. I did not get an email to say this was continuing to be taken from my account and I have noticed now after quiering the monthly direct debit that I have been paying £9.99 every month for the duration of my contract, and have unknowingly had phone insurance since then. They should have asked if I wanted it adding on and made me aware that it was going to contine and that they had passed on my card information to another provider to take the funds. I am still awaiting a reply but doubt that they will offer to help retrieve the money. Next stop financial ombudsman!

12. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til Metrofone

Svar fra Metrofone

Good Afternoon, Robert,

Thank you for your review and for leaving your order details so we could look into this.

I can see that your order was placed through a comparison site, which directed you to our website and into your shopping basket for checkout. During the checkout process, customers are given the option to add insurance or proceed without it.

I’ve reviewed your order, and the inclusion of the insurance was also confirmed in your dispatch email. In your case, the first two months of insurance were free, and you have the option to cancel it at any time.

We’ve now referred your review to the insurance provider, and they will be in touch with you directly.

I apologise that we are unable to help you further with this.

Kind regards,
DA

Vurdert til 1 av 5 stjerner

Awful service

Awful service, requested a new phone as part of an upgrade and I asked them to keep the same number, however Metrofone set me up on a new plan with a new number so I lost the number I’ve had for 15 years. Never go through a third party like Metrofone, go to your provider direct

2. mai 2025
Logoen til Metrofone

Svar fra Metrofone

Good Afternoon, Neil,

Thank you for your review. We are sorry to hear about your recent experience, and apologise for the inconveniences you have faced.

After reviewing your account, we can see that you’ve applied for a new connection and not an upgrade. During checkout, you did mention having an existing number with the network. However, we do clearly state under this section: “Please note, you are applying for a new connection. Providing your existing number only helps us identify you with the network.”

We have sent you an email advising you of a porting process which will allow you to keep your new contract along with your existing number, if you need any assistance with this please do not hesitate to contact our dedicated customer service team on 0333 900 1133 and select option 2.

Kind regards,
DA

Vurdert til 5 av 5 stjerner

Fonehouse are brilliant

Fonehouse are brilliant, found the best deal on the handset I wanted, no upfront cost and 24 month contract not the 36 month contract the networks are now trying to push and £20 per month cheaper, customer services are excellent they were so helpful with the delivery due to my working hours, this is the second time ordering from them, highly recommended using them fantastic 😍

5. mai 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv