Placed an order for a new phone contract and it was confirmed with an order number. Credit check was fine and payment was taken. Didn’t receive a single email from Metrofone and my order didn’t arriv... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... Vis mer
Selskapet har svart
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... Vis mer
Selskapet har svart
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... Vis mer
Informasjon om virksomheten
Om Metrofone
Skrevet av virksomheten
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Skrevet av virksomheten
Kontaktopplysninger
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, Storbritannia
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Flawless transaction
Wow I am absolutely impressed deliver super quick fabulous tail that I probably wouldn't have found on the high Street I'm extremely impressed would give five stars and above
12. august 2025
I got delivery immediately next day
23. juli 2025
I am very happy
I am very happy , my old phone was broken I came on this site and I was easily guided through and got a new I phone and good sim deal aswell
11. juli 2025
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
I have not received my mobile yet
I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been very helpful but I suggest using a different carrier as DPD are a disgrace to the postal industry
11. juli 2025
Svar fra Metrofone
Good Afternoon, Paolo,
Thank you for your review.
I'm sorry to hear about the issue you experienced with the delivery of your order.
As soon as you reached out to inform us that your order hadn't arrived, we took immediate action by contacting the courier and arranging for a replacement to be dispatched the same day.
I'm pleased to see that the replacement was successfully delivered to you.
If you have any further issues, please give us call on 0333 900 1133 and select option 2 for customer services.
Kind regards,
DA
Very easy and great deals
Very easy and great deals. I took their 3 deal into a 3 store who stated the offer for an iPhone 16 was too good to be true and that it would not be real. Well it was, will Definately use again.
27. juni 2025
Excellent service from start to finish
Excellent service from start to finish. The whole process was quick and simple . Will definitely use again for maybe another phone . Well done
Thank you
28. juni 2025
Great deals, good experience.
First of all the phone deal is great. The communication from you was good too. The number swop over went well . Very happy so far .Thank you.
25. juni 2025
Cheaper plan and device rather then direct buy with network provider...
Very fast and secure service..
I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!!
Highly recommend to all must visit before buying with any other!!
22. juni 2025
Anmeldelse skrevet uten oppfordring
I ordered a phone.
I ordered a phone.
I got a phone.
It worked.
Nothing went wrong.
1 star for each.
14. juni 2025
Great service and next day delivery
Great service and next day delivery, what more could you want…
6. juni 2025
Easy from start to finish
Easy from start to finish , order was completed with no problems
12. juni 2025
Easy to use website and next day…great service
Easy to use website and next day delivery.
10. juni 2025
Fake prices
The price you show on the website is not the price I have been billed somehow the 43 pound contract I took out has become 50
3. juni 2025
Svar fra Metrofone
Good Afternoon, Darryl,
Thank you for your review and we are sorry to hear that you have not had the best experience with Metrofone!
I have tried giving you a call to discuss your billing and to see if we can assist with the issue. I have followed up with an email, please feel free to respond at your earliest convenience. We look forward to helping you get this resolved.
Kind regards,
DA
Very good service.
30. mai 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.