MaxPureCases Anmeldelser 

Svar fra MaxPureCases

25. juli 2025

Dear Sebastian,

Let us be honest and provide a clear explanation of the events that transpired. You ordered two cases from us, but you did not mention that you also ordered silicon case which you did not have the issue with. You complainef about the leather case that you allegedly did not receive. We did send you that leather case, which was shown as delivered. However, you claimed that you did not receive it, and I assumed that someone at the post office in your country took it from you. I agreed to send you another one.

Before all of this, you had requested to cancel the order. We explained that it was impossible because the order had already been sent. After that, you were unhappy with the delivery time, and we responded with the excerpt from our terms of service. We explained that free shipping takes approximately 5 to 10 business days. If you require faster shipping, you can pay for an additional 2.99$ or 9.99$ and receive your order in four days or two days.

When you received the second parcel with the second leater case, you decided that it was not original. However, we source these cases from Apple, and we have an official app on the App Store as well as a Google merchant center certificate. There is no way that we could have fake cases, as this is only in your imagination and the imagination of people who want to get a refund or a free case. Let us stop with the nonsense and tell the truth. You are not getting the (second) case for free. Thank you.

Svar fra MaxPureCases

23. juli 2025

Sehr geehrter Herr, Sie haben uns wahrscheinlich entweder mit einem anderen Geschäft verwechselt. Wir verkaufen keine roten Hüllen, unsere Hüllen, egal was passiert, können keine Farbe auf Ihren Händen lassen, wir haben keine Hüllen, die 38 Euro kosten, und unsere Hüllen stammen von Apple, wie Sie sehen können, indem Sie unseren Shop-Namen im offiziellen App Store durchsuchen und ihn direkt von Apple herunterladen. Bitte achten Sie in Zukunft auf sich.

Svar fra MaxPureCases

6. aug. 2025

Hey there, I understand that creating a profitable online store can be challenging. I’ve compiled a list of 15 similar stores that are essentially copying Maxpurecases and attempting to replicate our success. Notably, none of these stores are Apple’s partners, and they don’t have an app of the shop on the App Store like we do. It’s particularly tough when this review platform demands money daily and frequently deletes positive reviews while allowing inappropriate ones, including those with profanity (like this one), to remain online. However, it’s even more difficult for you, as you’ll never be able to replicate our success, no matter how hard you try. :)

Svar fra MaxPureCases

Oppdatert: 16. okt. 2025

Dear Olola,

If the case had developed bubbles after a few months of use, it would have been replaced. You have contacted us nearly one year after the purchase and requested a replacement. None of our other customers have encountered this issue. If you consistently maintain your phone at 100 degrees Celsius, you may consider an alternative charging method. It is highly unlikely that the case would sustain such damage during normal use.

thank you
MaxPureCases Team

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Svar fra MaxPureCases

2. mai 2025

Dear Lewis,

thank you for your effort to make us refund you. Not going to work. And another shout to the Trust Pilot Team: you are one illegal, nasty operation that extorts businesses by deleting 100% real and genuine 5-star reviews once we reject your offers to pay $1500 each month, to use your API (and be treated fairly). You have deleted hundreds of our genuine reviews and we went from Great to Average - soon to be Poor, I am sure of that. We will fight this as best we can, but we will never, ever pay you for something that's supposed to be free. Everything that people say about you on Reddit and Wikipedia is true. Criminal operation 1-0-1.

Svar fra MaxPureCases

Oppdatert: 16. okt. 2025

Dear Adele,

I want to clarify the situation for everyone reading this. We have always treated you with kindness and promptly replaced your case when it was damaged. That replacement was not needed until six months later—cases don’t simply fall apart overnight, even lower-cost options. Even if you get 0.1$ clear case from Temu.

Despite our clear communication and willingness to help, you demanded a refund and threatened to leave negative reviews daily until we complied. We've replaced your case. We've sent refund and emailed you before this review was posted. Although we honored your request and issued the refund, you did not acknowledge it or adjust your feedback. That's the kind of person you are.

It’s disappointing to see such behavior over a phone case. We believe in fair treatment and honesty, and we’re saddened that this interaction fell short of that standard.

Dear Customers,

Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 17. okt. 2025

Dear Mal,

you have never sent us photos to show that cases are defective. You only wanted to return all of them, which we accepted. We always responded to your emails, I am not sure if you got our responses or not, but this is not a way to resolve an issue. Please check your junk or spam folders. We've responded to every email you've sent to us.

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 15. apr. 2025

Dear Lucy,

Please, let’s be honest here. Here’s what happened and people should know that.

You sent ue an email saying that your iPhone case cracked to which we replied yes we will replace it for you because why wouldn’t you want replacement if the case got damaged so quickly. After that, we just asked you to give us the photo of the damage for our record. And then you sent us a photo of a completely different case. To that we replied with.:

“Dear Lucy

I’ve reviewed your order and I am a bit confused now, because you’ve made the order for iPhone 16 Pro case in Plum colour and yet the photo you’ve sent to us is of iPhone 16 Pro case in colour Fuscia?”

You didn’t manage to explain why would you send us a photo of some completely other case and I for one don’t like to be tricked and fooled so I just decided not to replace it for you because you’re not honest with us.

Be honest and kind it only takes a little.

Thank you

MaxPureCases Team

p.s. In the end, refund was offered to Lucy as she promised to acknowledge that by editing this review and after we've refunded her, she did not remove or edit the review.

Svar fra MaxPureCases

Oppdatert: 15. apr. 2025

1. You did not order this from us.
2. Anyone can return the item to us no matter what the reason is:
3. If you want to return, that’s okay, but I don’t know how I can refund you because there’s no record of your purchase.
4. It’s best you do the chargeback to stop the transaction.

p.s. buyer did not respond to our communication via email, although they promised they would...

Svar fra MaxPureCases

29. mars 2025

Dear AJ,

We’re sorry to hear about your concerns. According to Yodel, your order was delivered successfully, and we have both proof of shipping and delivery confirmation on file. Like all online businesses—including platforms like eBay, Amazon, and PayPal—we rely on tracking data to confirm deliveries.

Additionally, every parcel we send is insured in the recipient’s name, and we’ve already explained that this insurance is the correct route to recover your funds in case of loss. If we issued refunds based solely on a buyer’s word, we wouldn’t be able to continue doing business.

We’ve done our best to explain the process, but continuing to demand a refund while refusing to follow our Terms of Service (which you agreed to at checkout) doesn’t help either of us. Filing an insurance claim would likely take less effort than the messages you’ve sent.

We pride ourselves on providing excellent customer service, but we’re also human—and when someone chooses to be uncooperative or disrespectful, our tone may reflect that. We’re always happy to help, but only when there’s mutual respect and willingness to follow a fair process.

We understand that not everyone will be happy, and that’s okay. We’re proud to say that the vast majority of our customers are.

Best regards,
The MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 17. mars 2025

You are irresponsible, lying and quite honestly a nasty person. Take a look at your tracking from Yodel, a company with who we have nothing to do with: https://www.yodel.co.uk/tracking/JJD0002232686729623/NW61LS


07/03/25
19:44
Your parcel has been returned to your sender. Please get in touch with them

07/03/25
19:43
We tried to deliver your parcel but were unable to gain access to the property. Our driver will try to deliver your parcel the next working day

07/03/25
08:10
We need some more information about your address. Please get in touch with us

07/03/25
07:34
We have your parcel. Please check back for updates

06/03/25
23:07
Your parcel has arrived

Now, before you continue with your lies, after you’ve made no effort to give complete address and made threats to me like we did something wrong, after we sent the refund, you continue to spread misinformation. This is internet, so everyone has a voice. However, I wish these sort of things were verifiable so that not every frustrated liar can write whatever they want.

We sent two parcels, both not delivered and lost because of the wrong address she did not want to amend or change. And we sent refund. This person is lying through their teeth. We were always kind, they said they’d remove this feedback but they lied about that too. Some people are just no good and nasty. I wish I could say this nicer, but it is impossible.