Thought I was buying a genuine Apple case for $60 but instead got a replica which feels flimsy and won’t last - very disappointed. I purchased for the bright yellow case as Apple don’t sell anymore f... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I inadvertently ordered an incorrect item and requested an exchange. Rather than subjecting me to the cost & hassle of international shipping, they just sent me the item I should have ordered at no co... Vis mer
I ordered a case for my iPhone 15 Pro and somehow ended up with one for the ProMax. I am not sure how that happened but it looks like it was on the original receipt, so it's possible it could have bee... Vis mer
Actually, having a seamless process on receiving a replacement for my defective product. Ness was so helpful and understanding even though I was slightly out of warranty, he authorized a replacement a... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
3,9
Bra
284 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I emailed this company straight away as…
I emailed this company straight away as the confirmation I received as I ordered was incorrect. I ordered an iPhone 13 case and they confirmed that I ordered an iPhone 15 case (which was incorrect). They totally ignored me and went ahead and sent the 15 case! Very disappointing customer service as the case I received does not fit my phone and sadly I wasted my money!
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Dear Sue,
We’ve sent you a screenshot of your order, which clearly shows that you’ve ordered an iPhone 15 case. If you still have doubts, you’ll find your order’s model name and SKU in each email you received from us. One email was sent as an order confirmation, another as a notification that your order is ready for shipping, and the rest provide updates on shipping and tracking. This is undoubtedly your mistake, and it’s the reason why we’re struggling to maintain a good score here. Unfortunately, the platform deletes genuine positive reviews because we don’t pay them a fee, and these individuals simply post completely false information. So, we’re forced to accept this situation.
MaxPureCases Team
Dear Customers,
We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.
This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.
People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.
Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.
The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.
I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.
Thank you for your understanding.
Sincerely,
MaxPureCases Team
My case arrived with a minor scratch
My case arrived with a minor scratch, but customer service was helpful and immediately offered to send a replacement.
13. september 2025
Hit and miss
Hit and miss. My first experience with this company was fine; items took a while to arrive but were just as expected and well packaged etc. My second experience was less successful. My iPhone did not recognise the MagSafe wallet and case so I attempted return as faulty goods, which was very difficult and required a lot of perseverance. The communication was polite but my refund was not immediately forthcoming (and I was not reimbursed for postage). I have finally managed to get a refund but for me personally I would be wary of using again. There are a number of positive reviews which suggests that my experience was uncommon but the inability to easily return faulty goods would make me more careful about checking returns procedures before buying.
12. september 2025
Anmeldelse skrevet uten oppfordring
Arglistige Täuschung (Versand nicht aus der EU, sondern Serbien!), Stornierung ignoriert und katastrophale Rücksendeoptionen
Zunächst wurde meine Stornierung ignoriert und die Ware wurde trotzdem an mich versandt.
Dann hat der Verkäufer darauf bestanden, dass ich die Kosten für den Rückversand übernehme.
Anders als vom Verkäufer schriftlich angegeben, befindet sich dieser nicht in der EU, sondern in Serbien. Die Kosten für die Retoure sind damit horrend.
24. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
This unreasonable customer couldn’t comprehend that we couldn’t cancel an order that had already been shipped. Initially, she falsely informed PayPal that the item wasn’t received. However, when we provided proof of shipping and delivery confirmation, she changed the case to “item not as described.” Consequently, PayPal required her to return the items for a refund. I presume this is the reason we’re receiving a 1-star rating. It’s disheartening when people refuse to acknowledge their mistakes.
We’re trying to educate customers that they aren’t always right, especially those who come to TrustPilot to complain after exhausting all other options.
After an initial issue with the…
After an initial issue with the shipping partner, MaxPurseCases took ownership, went above and beyond, and made circumstances right.
Purchase with confidence!
20. august 2025
Anmeldelse skrevet uten oppfordring
If there were 0 stars
If there were 0 stars, that is what I would give.
Do not buy from this site, I have tried everything to get my item returned and there is absolutely zero communication back.
It took ages to arrive, so I wanted to return straight away. I have spent weeks trying to contact them in different ways, but there is no access to any return information.
DO NOT BUY
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Dear Customers,
We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.
This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.
People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.
Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.
The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.
I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.
We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.
Thank you for your understanding.
Sincerely,
MaxPureCases Team
Poor Quality Product and Extremely Disappointing Customer Service
I purchased an iPhone Pro 15 case from Max Pure Cases in December 2024, and within just two months it began to deteriorate. The quality was extremely poor for the price.
When I contacted customer service within the timeframe, I received no reply. Later, when I followed up again, they refused to issue a refund unless I returned the defective product at my own expense -which would have cost me over £10 in postage. They would not cover this cost, despite the product being faulty.
Because of their delay in responding, I was then unable to escalate the dispute through my bank, as too many months had passed to raise a Visa chargeback. When I explained this and reluctantly accepted their offer of a replacement, they stopped replying altogether and completely ghosted me.
I have no words to describe this behaviour other than untrustworthy and dishonest. A company that refuses to stand by the quality of its products and then fails to honour its own promises should be avoided at all costs.
I strongly recommend that you do not purchase from Max Pure Cases. - Thank you for your response. I want to be absolutely clear: the damage to my iPhone Pro 15 case was not caused by a fall or misuse. The case deteriorated under normal use within just two months, which is why I contacted your team promptly.
Your repeated failure to respond to my emails - including completely stopping communication - and your refusal to follow through on the replacement you initially offered demonstrate a serious lack of integrity and poor customer service. Your delays also prevented me from escalating the matter through my bank due to Visa’s 160-day dispute window, leaving me no choice but to accept the replacement - yet it was never provided.
Your accusations that I was at fault are unprofessional and misleading. I have full records of our email exchanges confirming the timeline and facts. While Trustpilot does not allow attachments, the correspondence clearly shows the situation and contradicts your claims.
This experience clearly demonstrates that Max Pure Cases does not honor the quality of its products or its commitments to customers. Furthermore, your Trustpilot response focuses on blame-shifting rather than addressing the service and product issues, which is unprofessional and inappropriate. Potential buyers should be aware of this and a company like yours should know better. All the best to you.
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Dear customer,
We did agree to replace the item for you because, when you described the damage to the case and we took your word for it, it seemed reasonable. However, when we realized it was a fall damage and not a result of the item’s quality, we decided not to replace it. Apple and we both offer a 6-month limited warranty, but you wanted us to replace an obviously abused case after 10 months. We won’t do that. Even your bank sided with us and decided in our favor after we provided them with evidence. Giving us negative reviews won’t change anything in your favor. And we can see you prefer to give negative reviews to businesses instead of taking responsibility.
Unfortunately, TrustPilot doesn’t allow for proper discussion or evidence upload, so anyone can simply write whatever they want. Your statement is not entirely accurate, and fortunately, we still have a great score on this platform despite them deleting over 80% of positive reviews (since non-paying businesses can’t be rated as Excellent). At the same time, they won’t delete or edit any negative reviews, even those that clearly violate their terms and conditions, such as profanity or personal information like name, address, and phone number of our employees. We have already reported those issues but to no result.
All the best to you,
MaxPureCases Team
The iPhone leather case itself is okay
The iPhone leather case itself is okay, but I was disappointed with how long the shipping took.
26. august 2025
Superb choice and delivery was as described
Ordered 2 cases as the price was so good. Arrived within the stated timeframe and both were in original Apple packaging. Was happy to get colours no longer available. I will shop again and have recommended to friends.
29. august 2025
Anmeldelse skrevet uten oppfordring
I ordered an Apple magsafe case for an iPhone
I ordered an Apple magsafe case for an iPhone 13mini. This arrived somewhat late - after chasing them, only to find that it won't work with my Apple magsafe charger. Asked for a replacement/refund a fortnight ago and so far no response.
Well despite saying they have initiated a refund they are still saying they have no record of me and that I'm trying it on. I have had a number of emails from them - obviously the left doesn't know what the right is doing! The interesting thing is that the refund seems to be tied to giving them a better review. I'm not doing that, it should be 0, here is a sample exchange:
"Dear Mike
We’re not asking for a return and we already sent the refund. I was just saying that we would be glad if you could give us a good review and trust pilot.
Kind regards,
MaxPureCases Team
________________________________________
From: Mike Clarke
Sent: Saturday, August 30, 2025 4:55:38 PM
To: Max Pure Cases Team
Subject: Re: Message from MaxPureCases
In one of my “lost” emails I mentioned refund with a returns envelope would be acceptable. I’m happy to do this, but not at my expense.
Mike
Sent from Outlook for iOS
________________________________________
From: Max Pure Cases Team
Sent: Thursday, August 28, 2025 12:02:48 AM
To: Mike Clarke
Subject: Re: Message from MaxPureCases
Okay, since we’re doing this without you returning the item, can we ask you to remove (or edit) that review on TrustPilot, please? :) "
As yet no refund. It's now been 3 months.
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Hello Mike,
We have not received any emails from you. Please send an email to info@maxpurecases.com so that we can resolve this issue for you. Cases are under warranty. If the case is defective, we can send a replacement immediately. We appreciate your prompt response.
MaxPureCases Team
Dear Customers,
We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.
This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.
People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.
Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.
The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.
I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.
We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.
Thank you for your understanding.
Sincerely,
MaxPureCases Team
Keiner reagiert auf die E-Mails
Keiner reagiert auf die E-Mails. Mehrfach versucht, die Firma zwecks Rücksendung zu kontaktieren. Aber vergebens. Ich werde nie wieder bei diesem Unternehmen etwas bestellen.
Nicht empfehlenswert.
18. august 2025
Anmeldelse skrevet uten oppfordring
good customer service!d
Ordered the wrong size case and maxpurecases worked with me to get the right sized case to me as soon as possible. Really appreciated that. And were very friendly in the way they handled my frustration.
20. august 2025
Anmeldelse skrevet uten oppfordring
Gefälschte ware
Bei dem gekauften Produkt handelt es sich um eine schlechte Fälschung. Auf eine Mail an den Kundenservice wurde nicht reagiert. Nachdem ich einen Paypal Fall eröffnet habe, wurde mir die Rückerstattung angeboten, jedoch sehe ich nicht ein die Retoure nach Belgrade! Zu bezahlen.
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Um es klar zu sagen: Sie haben bei Ihrer Bestellung einen Fehler gemacht. Ich habe PayPal Ihre Bestelldetails und Ihre E-Mail-Kommunikation gezeigt. Es ist klar, dass Sie einen Fehler gemacht haben. PayPal kam zu dem Schluss, dass wir im Recht sind und entschied zu unseren Gunsten. Sie haben sich also entschieden, hier auf TrustPilot eine schlechte Bewertung abzugeben. Und das ist passiert.
MaxPureCases are the best
MaxPureCases are the best. They went above and beyond to sort out an order, and took the time to make sure they got it completely right. I can't recommend Max Pure Cases enough.
14. august 2025
Anmeldelse skrevet uten oppfordring
Keiner reagiert auf die E-Mails
Keiner reagiert auf die E-Mails. Mehrfach versucht, die Firma zwecks Rücksendung zu kontaktieren. Aber vergebens. Ich werde nie wieder bei diesem Unternehmen etwas bestellen.
Nicht empfehlenswert.
3. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Wir haben keine E-Mails von Ihnen erhalten.
Appalling/ fraudulent
Appalling/ fraudulent. Ordered a £40 phone case 2 weeks ago, no comms, no item sent. Have been on to their website and this is now down. Think I’ve been duped. Do not buy from this company
And…. see below regarding how they speak to their customers.Really professional….. No item, money taken, no communications (yes I’ve checked my junk mail), and then a few hysterical insults. Avoid, avoid, avoid
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Alexandra, you are lying through your teeth! I don’t know what seems to be your problem and whether you should go and visit the doctor, but:
1) our website was never down, for one minute, in years
2) we also have official, active Maxpurecases app on the App Store.
3) your confirmation email is probably in your junk or spam folder
4) if for some reason item is not received, we do send refund to a customer and in every case that is 100% our financial loss, not customer’s
5) You can always send us an email at info@maxpurecases.com
Shame on you for this misinformarion. Internet has given voice to every lying incompetent person out there.
When one person is lying like this, we are not going to be kind in our responses. We are over wirh that.
P.S. there is really zero reason to be this dramatic. Nobody can be scammed on our website, and to be completely honest, I don’t even know how any online store scam anyone. First of all you have an option to do a chargeback on your credit card or via PayPal and if there’s no tracking information, confirming delivery, you will 100% get your money back. Instead of spreading lies why not just send us an email. We respond to every email and it’s very simple if for whatever reason the item is not delivered, you’re getting your money back. So the only reason for sending this to trust pilot is to get some attention and be dramatic.
Terrible experience
Updated. The response I received was a complete lie. Be wary of this company.
While I appreciate ANY response, my mailbox is NOT full. I am sure that this may apply to many people, but my Mailbox is not full and I have received several emails form other sources there in the time that I have read this reply. The only email I received, after I posted this was from an address in Serbia and said that my "guaranteed free return" would need to be sent to the address in Serbia with postage paid by me. Please provide me with a viable option to return. Thank you.
Terrible experience. I ordered some cases. They were the wrong size. I immediately tried to return them. There are no instructions on their website for returns/exchanges. I emailed multiple times and received no response. I called multiple times but my messages were never returned.
5. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
Hello KS,
We have sent you replies, but they are being returned due to your mailbox being full, as indicated by a message from the mail daemon. Even if the buyer does not read many of our emails to verify the correctness of their purchase before shipping, and still makes a mistake by ordering the wrong item for their iPhone or Apple Watch and requests an exchange, our system automatically generates a response with return instructions. Therefore, there is no way that these emails are not being responded to.
The listed number is merely a company contact, not a customer hotline. Please check your inbox for instructions on how to return items you have mistakenly purchased.
P.S. you have received the viable option to return for 10 times already, and since you made a mistake, you were going to pay for a return shipping as per our terms of service. You have agreed to our terms of service when you enter the contract with us by purchasing something. Again, you made a mistake on your order. Own up to it, do what you are contractually obliged to do.
And people need to see that we’re not afraid of rude and unreasonable people and their reviews, we do not pay money to Trust Pilot but we still have Great rating, we’re not asking anyone to give us good reviews unless they send us an email saying something nice in the first place. We’re doing pretty good, thank you. People know how to recognize a Karen when they see one.
Regards
MaxPureCases Team
Official iPhone cases from Apple
Official iPhone cases from Apple - Check! Official app on App Store - Check! Slow shipping times - Check!
2. august 2025
Very well done
Very well done. Good honest transaction with reliable real time tracking. This organisation went “the extra mile” to provide excellent reliable service. And to Australia no less!
1. august 2025
Anmeldelse skrevet uten oppfordring
Horrible fake cases
Horrible fake cases
They sell fake cases do not fall for it my case fell apart only after 2 days i had to bin it
Please do not buy their products horrible
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra MaxPureCases
No individual named Hawzhin Amini has ever made a purchase from our establishment. This behavior could be either intentional to harm our business or directed towards another online retailer. Regarding the quality of original Apple cases, even if it were the lowest-quality imitation from Temu, it would not disintegrate within two days. Cases priced at 0.5 dollars have a significantly longer lifespan. Your post lacks credibility and logical coherence. Furthermore, our brand is already widely recognized.
Dear Customers,
We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.
This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.
People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.
Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.
The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.
I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.
Thank you for your understanding.
Sincerely,
MaxPureCases Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.