MaxPureCases Anmeldelser 

Svar fra MaxPureCases

28. mars 2025

Hello Jack,

We would like to clarify any confusion regarding a recent purchase. We have no record of a buyer under your name and have not sold these items in the past few months.

If you have any questions or concerns about your purchase, please contact us at info@maxpurecases.com.

Thank you for your understanding.

Sincerely,
MPC Team

Svar fra MaxPureCases

Oppdatert: 8. mars 2025

Why not provide your first and last name? What is there to fear? Where is the proof that the items are fake? As we have made clear, no one will be able to pressure us into issuing a refund without a return.

This review is not in public interest, you are rude and selfish in your misinformation. Watch bands are OEM replacement items with significantly lower prices. If they are defective, we replace them immediately. If you want to return them, you can do it, but we are not obligated to have US address. Besides this, buyer is lying and cheating while hiding behind fake name. Very rude. I can’t beging to understand why these people exist.

Additionally, it’s a misconception—particularly among some US customers—that we are required to have a US return address. We serve customers worldwide, and our policies reflect that reality. We encourage you to review our terms of service and approach this matter fairly. Making false claims and attempting to receive free items will not be tolerated.

Svar fra MaxPureCases

Oppdatert: 19. feb. 2025

Dear Caroline,

I don’t believe this rating is fair, but I’d like to take a moment to clarify the situation. At the link below:
https://www.yodel.co.uk/tracking/JJD0002232686563012/LE79jr

We provided you with the option to log in, update the delivery date or address, or even arrange a pickup. Since you chose not to take those steps, we went ahead and updated the delivery date on your behalf.

The shipping company requested additional details—such as a phone number—which you declined to provide. They also asked for more clarity on the address, which you maintained was already correct. Without further information from you, we did what we could to help by rescheduling the delivery. At this point, I can’t guarantee that the delivery will succeed if you’re not willing to cooperate with the courier or update the address.

To protect your privacy, I won’t post your details here, but I can share the current tracking information so that it’s clear what they are requesting. I want readers to know that we take every possible step to help our customers. In fact, we often go above and beyond, replacing items that have been damaged months after purchase—something that even Apple would not do.

Below is the latest tracking information:

19/02/25
00:03
We've updated your delivery date

10/02/25
12:43
We need some more information about your address. Please chat with us

10/02/25
09:51
Your parcel is with one of our drivers for delivery (due between 11:22 - 13:22)

10/02/25
09:50
We have your parcel. Please check back for updates

08/02/25
01:35
Your parcel is at our national hub

04/02/25
19:52
We have your parcel. Please check back for updates

03/02/25
18:52
Your parcel is on its way to Yodel. Please check back for updates

03/02/25
00:00
We're expecting your parcel from your sender. We will provide updates here once we receive it

Sincerely,
MaxPureCases Team

Edit:
Do you know how to use computer? Copy this link and go to it: https://www.yodel.co.uk/tracking/JJD0002232686563012/LE79jr

Svar fra MaxPureCases

Oppdatert: 19. feb. 2025

Dear Stefan,

We are committed to maintaining our standards of professionalism and transparency. Your requests do not align with our terms of service, and your approach—coupled with an unwillingness to provide supporting proof—makes it difficult to address your concerns in a constructive manner.

As a US-based company, we stand by our policies. If you are dissatisfied with the product, you are welcome to return it for a refund. However, we cannot process a refund without the return, which appears to be the resolution you prefer. Posting inaccurate information will not change this policy.

It’s important to note that we take great care in ensuring the quality of our products. Any previous issues have stemmed from factors outside of our control, such as cold weather delays or imposed tariffs, rather than product or service faults. In the long run, the truth and integrity of our business will prevail.

Edit: we have responded to you by saying we will not pay for return shipping. Lying about it here will get you nowhere. We have great rating and Apple approved iOS app. Your comments here are flalse, malicious and irrelevant.

Sincerely,
MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 17. okt. 2025

Dear Danette,

We have responded to your email as soon as possible. Contrary to popular belief, we are also human beings and have two days off during the weekend, which is the time when we are not replying to emails. Additionally, the phone number listed on our website is not a hotline. It is simply the company’s phone number, and our preferred method of communication is email.

p.s. The majority of our customers are happy, as reflected in our “Great” rating. Of course, not everyone will be satisfied, but we strive to address concerns fairly and promptly.

Thank you
MaxPureCases Team

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.


Thank you for your understanding.

Sincerely,

MaxPureCases Team

Svar fra MaxPureCases

19. feb. 2025

Dear Christopher,

It’s clear that there has been a misunderstanding. Had you reviewed the facts, you would see that the delay in your shipment was indeed due to imposed tariffs, which are referenced in the tracking details. This is not speculation; it is a verified fact.

You selected our basic free international shipping option, which does not carry the same delivery guarantees as paid shipping methods. Even so, the package was delivered only two business days past the normal stated delivery timeframe of 10 business days.

We understand that shipping delays can be frustrating, but this situation is not the result of negligence or misinformation on our part. Please let us know if you have any further concerns, but based on the facts, there is no issue to report.

P.S. The free shipping option is designed for customers who prefer the most cost-effective solution and are comfortable with a delivery time of 5 to 10 business days. For faster delivery, we offer a standard international shipping option for $3.99, which typically takes 4 days. Additionally, for most regions, there is a $9.99 option for delivery within 2 days. These options are ideal for customers who require faster or expedited shipping.

Thank you.

Sincerely,
MaxPureCases Team

Svar fra MaxPureCases

14. feb. 2025

Dear D. Lennon,

Thank you so much for your wonderful 5‑star review! We’re delighted that you’re extremely happy with both your new case and our customer service. It’s great to hear our team resolved your issue promptly and professionally, ensuring a smooth experience overall. We pride ourselves on offering high‑quality products at reasonable prices, and it’s fantastic to know that you appreciate our efforts.

We truly value your support and recommendation. Whenever you’re ready to shop again, we’ll be here—and we look forward to helping you find more products you’ll love!

Kind regards,
The MaxPureCases Support Team

Svar fra MaxPureCases

14. feb. 2025

Dear Nall,

Thank you for sharing your thoughts with us, and we appreciate your honest 3‑star review. We’re pleased to hear that you find our case durable overall and that it fits your phone well. However, we understand your disappointment about the leather scuffing after a severe drop. Leather, by its nature, is more prone to surface marks when subjected to significant impact—it can still protect your phone effectively, but it’s not immune to the usual wear and tear that follows a “nasty fall.”

We also acknowledge your feedback on shipping times. While we do offer various shipping options, our free or economy tiers can sometimes be slower, especially during peak periods. We continuously strive to improve our logistics and provide faster, more reliable delivery for all customers.

Thank you again for taking the time to help us improve. If you’d like advice on more impact‑resistant cases or need any assistance in the future, don’t hesitate to reach out—we’d be happy to guide you toward the perfect match for your needs!

Kind regards,
The MaxPureCases Support Team

Svar fra MaxPureCases

7. feb. 2025

Dear Vittoria,

Thank you for your honest feedback and for sharing your experience with us. We’re delighted to hear that you’re pleased with the quality and fit of your new case. However, we’re truly sorry for the delay in shipping—it’s never our intention to keep our customers waiting.

We do offer several shipping options to accommodate different needs and timelines, including standard and expedited tiers for those who prefer faster delivery. It appears you selected our free international shipping, which can occasionally take a bit longer depending on your location and local customs processes. We understand this can still be frustrating, and we appreciate your patience.

If you have any further concerns or ever decide to shop with us again, please feel free to explore our faster shipping methods. We’d love the opportunity to provide an even smoother experience next time. Thank you once again for your purchase, and we hope you continue to enjoy your new case.

Kind regards,
The MaxPureCases Support Team

Svar fra MaxPureCases

1. feb. 2025

This claim is entirely false. First, while we are an American company, it’s neither unusual nor against regulations for us not to have a warehouse in the U.S. This is entirely legal and well within our rights.

Second, when you contacted us, you expressed interest in returning the item to exchange it for a different size. We agreed to this and provided you with detailed instructions, including examples of how other customers have handled return shipping for about $5. If you’re unwilling to follow these steps or prefer not to do so, that is your choice. However, it’s inappropriate to respond by falsely claiming that our cases are fake or that the return shipping cost is $20. While expedited shipping could cost more, we clearly explained that standard return shipping is much lower.

Moreover, we offered to refund you as soon as you provided a photo of the return envelope, without requiring the actual item to arrive back at our facility. Making unfounded accusations and retaliatory statements is not only unwarranted but also reflects poorly on character.

We are always happy to assist customers who approach us in good faith, but we ask for fairness and honesty in return.

Sincerely,
MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 31. jan. 2025

Edit: buyer sent email saying they received the parcel. Whether they will edit the review remains to be seen. We’re the worst, according to him, when we claimed that USPS says item was delivered and kindly gave instructions to collect the insurance. World would be the best place to live in if everyone was as unkind as we are :)

It’s unclear what buyers should “beware” of in this situation. The item was delivered to the address you provided, and USPS confirmed that it was delivered to that same address. If there’s an issue, the appropriate step is to file a claim through the insurance we purchase for each parcel. This insurance is in your name, which means you must initiate the claim process. We cannot do this for you. And also, we don’t have to pay for this insurance, but we do and for every parcel that we send. is that also part of our “bad” service?

If a buyer believes they are entitled to a refund for a parcel that was successfully delivered, that expectation is simply unrealistic. This is why tracking information and insurance exist. Expecting us to issue refunds whenever someone requests one, without returning the item or following proper procedures, is not a sustainable approach for any business. And if this happened on any other platform, the potential chargeback would be closed against you so fast your head would spin.

We often encounter additional challenges, such as customers not providing phone numbers, leading to failed deliveries; not giving access codes to their buildings, preventing postal workers from delivering; or providing incomplete addresses. In such cases, we end up bearing the cost of lost parcels and issuing refunds even when the problem was due to incorrect or incomplete information from the buyer.

In short, if the service we provide is not satisfactory to you, we kindly ask that you refrain from placing orders in the future. Thank you.

MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 17. okt. 2025

Really? No name, no contact, no information. If you prefer to remain anonymous behind a fake nickname, perhaps it’s best to focus on your own copycat website instead of spreading lies about us. Thank you!

Dear Customers,

We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.

This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.

People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.

Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.

The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.

I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.

We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.

Thank you for your understanding.

Sincerely,

MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 31. jan. 2025

Dear Ruth,

What actually happened was this: You reported that the case you received was slightly damaged, possibly from a fall. In response, we offered to replace it at no cost to you, even without requiring the item’s return. However, you stated that you didn’t want a replacement—you just wanted a refund. When we explained that we could not process a refund without the item being returned, you told us you would open a chargeback instead.

A chargeback in this situation is effectively theft. It involves taking the money from us while falsely representing the facts to your bank. Your bank may side with you, but that doesn’t change the fact that the chargeback process is being misused.

If you truly wanted a functional case, why not accept the free replacement we offered? It appears the intent was simply to keep the case without paying for it. If being upfront about this makes us a “horrible” company in your eyes, so be it. However, we have been more than fair, even offering to replace cases that Apple itself would not replace—cases that showed obvious signs of damage after several months of use.

While we value kindness and good customer service, that does not mean we are obligated to bow to threats of negative feedback or bad reviews. We stand by the fairness of our policies and the efforts we made to resolve this matter.

Update: No, PayPal closed case in our favour and paid off to buyer from their back funds.


Regards,
MaxPureCases Team

Svar fra MaxPureCases

Oppdatert: 1. mars 2025

This buyer, if the name is correct, requested a refund without returning the item and subsequently threatened us before leaving a negative review. Nowhere in their initial request did they mention that the item was counterfeit; it seems they only made that claim later to cause damage. Had they simply stated the truth—that they wanted a refund without a return—it would have been clear that this 1-star rating was unwarranted.

P.S. I am guessing Apple makes fake Apple stuff then, directly from App Store. And I guess PayPal closed this dispute in our favour for no reason. What you are doing, sir, is wrong. Everything you’ve stated is false. Plus you failed to show us in photos how is the product different. It’s good if PayPal refunded you to through their courtesy program, but if you abuse it, they will stop, just FYI.

Svar fra MaxPureCases

17. jan. 2025

Dear Delil,

I would like to inquire about your opinion on whether Trust Pilot is an appropriate platform for requesting information regarding Max Pure Cases’ order status. Specifically, I am referring to the practice of giving negative ratings on Trust Pilot and subsequently inquiring about the order that was placed yesterday? Please, tell us. I will wait.

Svar fra MaxPureCases

17. jan. 2025

Dear Shane,

There is no need to insist on phone communication when our email support at info@maxpurecases.com is readily available and perfectly effective. We have responded to your inquiries in less than 24 hours, which is well within a reasonable timeframe. While our phone support may not be available around the clock, this is neither a violation of any standard nor a valid reason to leave such a negative review.

Additionally, the claims made in your review are inaccurate. We strive to provide timely and professional support to all our customers, and we hope you will reconsider your feedback in light of this.

Sincerely,
MaxPureCases Team

Svar fra MaxPureCases

15. jan. 2025

Dear Marina,

Thank you so much for sharing your positive experience with us! We’re delighted to hear that you’re pleased with the quality of our products and that our staff were friendly and helpful. Your kind words and 5‑star rating truly mean a lot to us.

If you ever need anything else or have any questions, please don’t hesitate to reach out—we’re always here to help!

Warm regards,
The MaxPureCases Support Team

Svar fra MaxPureCases

Oppdatert: 11. jan. 2025

Dear Ryan,

You are correct that your parcel was delayed, and I sincerely apologize for the inconvenience. To be fully transparent, your order was placed during the last week of November and delivered in the first week of January—approximately one and a half months at the worst. During this time, we remained in communication with you and consistently responded within 24 hours. However, our preferred method of communication is email, as we do not offer 24h phone support and we are in different time zone to you. These are iPhone cases, after all—not medicine or high-value equipment that requires immediate attention.

As we explained, the first parcel was unfortunately mishandled by USPS and subsequently lost. You were able to track this progress and see the issue for yourself. We also uploaded the tracking for the second shipment just before the New Year, and it was delivered within seven business days, which is expected for free shipping during this busy time of year.

You are now requesting a refund without returning the item because of the delay, but this request should have been made before we shipped the second parcel. As for the issue with Affirm, it’s important to clarify that you are in a direct contract with us, and disputes should be handled through your bank or our payment processor on Shopify. Affirm is not involved in this transaction, nor does it make sense for them to mediate this issue—it’s akin to asking the Philippines to settle a dispute between Portugal and Italy.

Regarding your parcel, you are welcome to return it for a full refund, which we are more than happy to provide.

We did incur significant losses on parcels mishandled by USPS in December. To be honest, such service levels are something I’d expect from a third-world country, not from a nation often referred to as the “leader of the free world.” That said, this is not your concern, nor should it be. I share this only to provide context: this was a force majeure situation, and we did the best we could by promptly reshipping your parcel, which explains why it took about 40 days for the item to reach you.

Once again, I sincerely apologize for the delay and inconvenience. I hope you can see this situation from our perspective as well, and I thank you for leaving us a fair review. If there is anything else we can do to make this right for you, please let us know via email, and we will respond 100%.

Thank you for your understanding.

Sincerely,
MaxPureCases Team