Maxfind Anmeldelser 138

This site is a scam. I ordered a e-longboard. They claim shipping will be done in "European Union: 5-10 Days". After over 2 Weeks, I check my account. I see a tracking Code from DHL but DHL does not know the tracking number. I requested a refund by mail, and they asked me about the reason. I answer that request very politely, and they say they will refund after their holidays. But nothing happens. I write more emails asking about the status of my order. "Let me check" is the answer. Then silence again.
I asked for a refund four times. I get no response or just some short comment like the one above, to buy more time.

UPDATE!!!
Their comment is a blatent lie!
They never sent anything - the tracking code from DHL was invalid from the start and never changed status. Second my address is 100% correct. I even did not use German umlauts to reduce confusion. And I can proove that.
Third: They never stated that they already shipped my order in any mail I got from them.
They will never be able to proove that they shipped anything.

Les gars je Kiff avec mon nouveau skate, une equipe très reactive, merci à vous maxfind

My son is very impressed with his new Maxx Find Belt skateboard! He has been riding it every day since receiving it and finds it is a great way to get around town.

They are scammers, everything is a lie. We received the scooter and it didn’t work. Only after two months and after posting a negative review did they send us another one, and that one didn’t work either. They never answered again, never refunded my money, and now I have a scooter that doesn’t work. We are looking into how to sue them. Please do not buy from them.

There’s way to many great things to say about MAXFIND, this is my intro to E-Longboards and it’s the most fun i’ve had in a long time. The CYBERMAX MAX6 is an insane board with a mental top speed and handling. The board is always planted to ground and doesn’t feel like some cheap made stuff. Along with the amazing customer support team helping with the order all the way through and giving proper tested specs on all boards. I would highly recommend buying from MAXFIND.

Best electric skateboards
I bought 3 boards from them
Everything is good and nice support

This is by far worst electric skateboard company I ever come across. They have Facebook group and if anyone asks about how to fix their problem, Maxfind will ban and suspend them out of the group just to silent them all. I went to support people who are having issues and I got banned and suspended as well.

Their overall quality is very cheap with worst possible customer service along with people running the company acting childish is crazy.

This company cannot handle criticism and they will silence anyone. This is one of the company that doesn't care about their customers and their reputation. They have very very poor reputation.

There are way better companies out there. Check out OMW, Exway, Linnpower and Radium. They are one of the best out there.

This post was previsously done for reddit, but what a surprise, MAXFIND is black flagged on reddit because they SPAM with false evaluations of their products!
That's enough to understand a lot about them...
(unfortunatly I can't attach the photo here but it's the only suitable place I found to share my experience)

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This longboard is really nice, comfortable, the range is good... all fine for me regarding the specs.
The big wheels are a must for safety and comfort.
Just one bad point: I went to Italy for my vacation, and as the temperatures were high (35–40 °C), the synthetic board itself became very flexible, way too flexible... I nearly touched the road, so I had to place my feet as wide as possible (to press more on the trucks/axles and less on the flex)!
I weigh 85 kg, so not that heavy...
Still, I liked it anyway as it was an exceptional situation, and in my country the flex is right and comfortable for rides. Just keep that in mind if you live in a hot-weather country. ;)

Now, the bad side: I had warranty issues.
The soldered bolt on the back truck broke, which damaged the hub wheel wires because the whole wheel rotated freely. The ESC (electronic circuit) didn’t like that and died.
If I had to pay for all that, it would have cost me the price of a new board!
I don’t ride off-road, I’m a 48-year-old guy who doesn’t want to get injured. I ride gently and take care of my expensive toys.
Support first accused me of misuse, didn’t answer, or responded lately, or only half-answered my questions, made me request again over and over, forced me to stay patient to not spam them, ...
I sent countless emails and had to stay quiet, because when you need help, you must keep the contact open...
In the end, I finally received the parts (first the truck and the wheel, and as it was still KO, the electronic ESC one month later).
All the parts I received were untracked and showed up with no notification, just left in random boxes in front of my door (strange for such expensive parts).
No explanation on how to do the job, of course—just a few partial instructions that I had to beg to receive...

All the way, I had the feeling that they did not really want the guarantee to be respected.
Even though the problem was eventually fixed, I'm truly disgusted by this brand now.

For people who might face the same issue, I post below what I did to replace the ESC and initialize the new one—since, of course, I had to figure out nearly everything by myself. Hopefully it can help.
Have nice rides, folks!

HOW TO CHANGE & SETUP a new ESC:

A. Check the videos of remplacement ESC on youtube (link not allowed here, but you can find it with chatgpt)
Nothing difficult, just need an hot air gun and take your time time.
Stop the board and disconnect the battery before doing anything !!!
Connect first the two wheels to the new ESC, and next the battery (it made a little
‘TAC’ when plugging the battery, but no damage was done ... just a bit of stress).
PS: The ESC I received was 'inverted'. I mean the wheels turned in the opposite side than with the original ESC. So I had finally to invert the plugging of the wheels (cross the plugs in the box before pasting them with silicone) !
B. Pairing the remote controller:
- power ON the board ~10sec button pressed continuously => power button blue light
blinks quickly, the board is in pairing mode...
- power ON the remote ~3sec button pressed continuously => the remote enter in
pairing mode...
- setup the remote (type: 12S / pair poles: 14)
=> DON’T try to drive the board now, it will be cogging and doing some strange and
scary noises, and the wheels will not turn correctly... so don’t do that! You must first do the
auto-learn procedure.
C. Auto-learn the ESC with the wheels:
1. power ON board, power ON remote => remote connected
2. power OFF the board => remote disconnected
3. power ON the board, wait 1-2sec, and press again 5X the power quickly
=> the board make a big BEEEEP and scary strange noises, and start turning
both wheels on opposite direction with some speed sequence, and finally stop
after 1-2 minutes.
4. You finally must stop again the board, and start the board => remote
connected => It’s now working ! Victory ! Breath & take a drink !

After delays, lies and attempts of manipulation my promised compensation turned out to be Maxfind sticker, and the board isn’t even working properly, becouse advertised RGB doesn’t work.

I Dont recommend dealing with them or buying anything from them.

do not buy their products.if u part with your cash u wont recieve your product

Arnaque commande jamais parti ne répond plus au mail.
A fuir.

J’ai commandé un skate cyber mini il est top et le service après vente est très réactif.

J'ai commandé le 20 juin un skate, qui a ce jour n'est jamais arrivée , après plus de 10 demandes de remboursement, je n'ai toujours rien, ni le remboursement si le skate, ça fait 3 mois maintenant..

. Kevin from support was able to guide me according to my needs, the description I had given him of my daily route and directed me towards the max5s. Very good autonomy, punch to spare (personally I limit it to 30🥹) the app to configure the different speeds, torque and brake are simple to use. I was able to test with the cloudwheels rover 🥰and it's just wonderful, the cushioning is great coupled with the flexibility of the board. I still loosened the axles to have more curve for tight turns. Tanks again Kevin.

TODO GENIAL MUY BUENOS PATINES Y UNA EMPRESA Q SE PREOCUPA DE SUS CLIENTES

A German here. Fraudulent use of my card data (from someone); board ordered from a german warehouse. Supposedly on friday. I've detected this a day after and sent a cancellation writing which was ignored; the board was sent anyway with a suggestion that I reject the delivery. Which I did. They've recieved the package back and from this moment on, only ignorance or an occasional "we are processing" emails. A scam of a seller. Since I'm in legal business, I've (apart of the card dispute together with bank) initiated the inspection and eventual closure of the european warehouses. Do not buy!

Excellent customer service! My original order was out of stock in Europe, but the team went above and beyond to find a solution. I was genuinely impressed by how quickly and professionally everything was handled. Great communication and fast support.

The MAX2 PRO X itself is fantastic — smooth ride, powerful motor, and great build quality. It feels solid and responsive, even at higher speeds. I’m really enjoying it so far. Highly recommend both the product and the company!

Customer service has been excellent so far.

Looking forward to experiencing their boards firsthand 🤙🏽🤙🏽🤙🏽

Je suis absolument ravi de mon expérience avec le MaxFind MAX6 ! Ce skateboard électrique est incroyablement rapide et offre une excellente autonomie, ce qui me permet de parcourir de longues distances sans avoir à me soucier de la batterie.

Le MAX6 est également très confortable à utiliser, même sur des terrains accidentés. La qualité de fabrication est solide et le design est élégant.

Mais ce qui m'a vraiment impressionné, c'est le service client de MaxFind. Ils sont très réactifs et ont répondu à toutes mes questions de manière rapide et efficace.

Je recommande vivement le MaxFind MAX6 à tous ceux qui cherchent un skateboard électrique performant et fiable. C'est un excellent choix pour les amateurs de vitesse et de liberté !

I bought an FF AT board for $1000. Because of a faulty design, one side of the truck holding the motors simply separated on the first attempt using the e-brakes.

It is all documented in a reddit post (search "how_a_manufacturer_designed_a_faulty_and")

After weeks of emails and back and forth showing Maxfind the issue, they told me to send it back to a german location where they could fix it for me.

I paid to ship it. At this point, it just needed the ESC replaced.

After 5 months, and 75 emails where they kept telling me "next week we ship it back", I gave up.

This was 9 months ago.

So, they basically stole the board I bought from them...

Avoid at all costs: the few $$ you save buying from them will be offset by time, effort and money. And in the worst case scenario, the board will injure like it almost did with me.