marriottbonvoy.com Anmeldelser 352

If you not reserve directly with Marriott, no chance in hell to get your night(s) recognized for the fidelity reward system. Absolutely ludicrous. Great way to lose customers.

My daughter saw a dead roach as we entered the bldg. That was my warning. The last night i saw two roaches crawling on the wall. The next morning I saw one more in the dining room. Management has not resolved me feeling that i should give this property anther chance. Hilton was a great stay. Fairfield Inn our over 20 years has ended

I am a shareholder of Marriott and a Bonvoy Platinum Elite member. Marriot's customer service on the phone is absolutely horrid. The customer is not well trained and interrupts me when I tried to answer his question. In fact, the customer agent hung up on my call on Sept 17, 2025 at 10AM PST when I called about a potentially fraudulent charge.

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I am a Platinum Elite Marriott Bonvoy member for many years. Until my most recent trip I had very little challenges with the program. Recently I took my family to a Marriott resort in Jamaica where we stayed in 3 rooms for 7 nights. We chose the hotel because it was a Marriott property but had a travel agent book the room, along with the airfare, transfers, and excursions. Because it was booked through a travel agent, Marriott refused to give me my rewards. A typical sleezy move from a big corporation. I could not be more disappointed. Not only do I travel with my family, but I travel for work, and I encourage my sales and executive team to stay in Marriotts with their personal rewards programs. All of that ends today. I will not stay in a Marriott and I will not reimburse my teams if they choose to stay in a Marriott.

The Marriott Bonvoy program is a joke. It is supposed to reward loyalty but instead ignores it. I am a Gold member and often times I check into a hotel and they do not acknowledge my loyalty, let alone offer any of the perks. When I bring it up, they scoff at it like it means nothing. Then when I stay at a hotel, often nights are not counted due to discounts on rates, money is money, loyalty is loyalty. So I paid $350 per night instead of $400, this should still count as it is money in your pockets instead of Hilton or Hyatt. I have choices and I think I am going to start making some new ones.

I have been waiting for weeks without a proper response or solution. €250 was wrongly charged to my account, even though I already paid the correct bill. Despite several emails, the issue remains unresolved, and my money has not been returned.

This feels like theft – you have taken my money without permission, and now I am forced to contact my bank to reverse the charge.

Very disappointing experience. I would strongly advise others to be cautious when dealing with this hotel.

They are very racist with Hispanics and they steal things. They stole 3500 in cash from me. The manager didn't want to give me my bag with my cash, my polo shoes, or my iPods.

DO NOT BOOK THRU BONVOY , a third PARTY. NO HUMAN customer support. A.I. robot answers or claim they will call you back. They did NOT AT ALL, ever. Worse is that the actual hotel won't make any changes because of not booking direct with them. Huge waste of my time. Pay attention online that you book direct with the hotel.

I’ve been a Marriott (originally Westin) loyalty member for years and accumulated over 1 million points. Unfortunately, over time I’ve watched the value of my points steadily erode. What was once a rewarding program now feels more like a trap.
• Point Value: My points simply don’t go as far anymore. Redemption “costs” keep going up, while the quality of what I receive in return goes down.
• Room Quality: Despite years of loyalty, when booking with points I’ve never received the best rooms. In fact, upgrades often come with extra charges.
• Nickel-and-Diming: Even on award stays, I’ve been hit with resort fees, $40+/day parking, and upgrade surcharges. It makes “free” stays feel very expensive.
• Maui Example (Wailea): Parking spots are shockingly narrow—just inches between cars—while valet parking enjoys larger spaces. For a resort of this caliber, it feels like cutting corners on the guest experience.

Overall, I’m disillusioned. After using the majority of my million points on one stay, I can’t help but feel my loyalty wasn’t valued. I honestly recommend travelers consider other loyalty programs before committing to Marriott Bonvoy.

Lifetime gold member, had to depart one night earlier from a 3 night reservation. First night was revenue and 2 nights on points. Hotel assured me the points for the unused night would be credited back.
This was July 5, despite two cases being filed with customer service - no resolution. The reply is the have to wait for the hotel in Brussels to reply??
Apparently Bonvoy supervisor has no authority to take a decision? Mind boggling

This Marriott Bonvoy program is a complete SCAM. I am a business owner that spends roughly $300K per month with American Express. I stay in Marriott properties all over the Country every week, sometime 3-5 days per week. When I stay at a property and chose to select a free item from their market, you no longer qualify for the annual spend, if you select the $500 or $1000 bonus points, same thing. If you stay at 2 or More Marriott Properties at the same time and the check in/check out times aren’t identical, you lose out on the dollars earned for the additional stay(s). I should have been in Ambassador going back to 2021. Each year since 2021, I have spent well over $30K in additional dollars spent to Marriott with hotel stays, market items and the Restaurant. Basically, there is a hidden clause in the Marriott agreement that protects them from paying you fairly for your dollars spent. To date this year, I have spent $44K and in Bonvoy it shows $17K. Every year, Bonvoy adds new clauses to their agreement to get them out of treating their members fairly for the dollars spent. Even their own staff tells you different things at Bonvoy because they are so incredibly confused. I am now taking my business to CapitalOne Venture as their Miles system is fair and what you’d expect. Bonvoy does a good job making you think you’re going to qualify for things you don’t technically qualify for. So, in my opinion it’s a complete SCAM! I would recommend doing your research, reading their terms and condition agreement, which is now 244 pages. Just the number of pages should explain everything that I am saying here. Do you research and look for better programs because they are not anything like they claim to be here. Last, as a Titanium member, it says I have a 4 pm check out. I have requested this over 20 times in the past 5-years, and I have never been approved to stay beyond 1 pm. Because the hotel says they need the room for the next night. I have filed complaints with Bonvoy, and they say it’s the Hotel decision as to whether or not they honor this, again another SCAM. Several hotel Managers have said to me, they have never seen ANYONE get into Ambassador status. You think you are getting great benefits from Bonvoy to later find out it’s all talk! I’ve had to learn the hard way, unfortunately!

We booked a room on Marriott Bonvoy App. You totally can’t trust the rates when you book in the App. Despite the app asking the age of a child, the rate in the App will not include ‘extra person fees’ which will be charged at the hotel. Additionally, despite the app quoting rates which ‘include all taxes and fees’, you will be charged taxes and fees above the quoted rate. Customer service via phone is worthless. For transparent pricing and accurate rates I’m sticking to the Hilton app from now on as my ‘gold’ membership status is worthless.

Marriott Bonvoy feels like a legal scam.
Promised benefits rarely delivered, and customer service does nothing.
Loyalty means nothing here. Shameful.

Marriott hotel at 2,Resorts world Newport city ,Pasay, Manila, Philippines- discriminates on Filipino seniors vs non Filipino
The senior rate is only available for Filipino seniors! I’m a US citizen , a senior and a Titanium member for 10 years and now I’m being denied this privilege n special rate

This is the only hotel I know of anywhere that discriminates this way!

Moxy Bristol, had a one night stay with family. Friendly staff, lovely room, comfy bed. No complaints. I’d like to highlight reception staff Shadae and Agnes who where so helpful and professional

I’ve been a loyal Marriott Bonvoy member for years and have always booked my stays through my company’s official corporate travel portal — including my recent stay at the Sheraton Melbourne. Despite this, Marriott has now decided to deny me points and Elite Night credit, claiming it was a third-party booking.

What’s frustrating is that I’ve always received credit for similar bookings in the past. Even colleagues who stayed at the same hotel, booked the same way, did receive their points and nights. When I reached out to Marriott Bonvoy, I received a copy-paste policy response with no attempt to understand or investigate the inconsistency.

This experience has left me questioning the value of being a Platinum Elite member. If Marriott can arbitrarily deny benefits without explanation — even when there's a clear precedent — what’s the point of loyalty?

Extremely disappointing. I expected better from a brand that claims to value its members.

Another example of price match promise being useless.

Provided them screenshots and links to a lower price, which they refused because they didn't have the room available on their own website. Bizarre that wluld make any difference.

Hollow promises with cut paste service.

Travelling around Europe then SE Asia and Australasia. Every experience with Marriott so far very poor. They promise price guarantee as a member but I have found this not to be the case and when I did raise a price guarantee request… surprise - no response. I’ve started using (another chain - name withheld so as not to be accused of bias) as a result which doesn’t have a huge footprint but the service has been amazing. In particular Marriotts customer service is appalling - cut and paste emails and continually going through the same hoops. Life is to short - move on from Marriott

I’m a big Marriott fan but I’m about to switch over to Hilton. The last two trips we made to Tallahassee, the rooms were horrible. Neither shower would drain, the places was dirty and both hotels are so outdated . My wife refuses to stay their next time. The biggest let down for me was the sawgrass Marriott in Ponte Verda Fl, this place had beautiful landscaping throughout the property but the place itself was run down to charge somebody that kind of money. Marriott better get it together before they lose all the people that respect their places and would rather pay more for nicer hotels. We are almost at that point.

The host at the Marriott bonvoy desk at Jeykll Island is the most unfriendly I’ve ever met. No common courtesy at all. She does a dis service to the brand. For reference she is on duty 07-17-25 at 10:44 am