marriottbonvoy.com Anmeldelser 352

I literally stay in a hotel no < 300 days a year; hence, I literally belong to every reward program out there. Whatever the hotel, I am in there program. That said, this Bonvoy program is the absolute worse program I've ever come across in my 20 years of building rewards through hotel stays. I refuse to dedicate more time in this note than I've already given to try and figure out just what the heck is going on with this so-called program. The hoops one must jump through just to get what's owed is a freaking nightmare, and God forbid you get two different accounts (emails) attached to the program. I believe they intentionally put one through heck hoping your time will expire and they will not have to give you what they promised, yes, there is a time limit in this crappy program also.

Marriott Bonvoy rewards customer service is horrible. They made a mistake with my points and refused to fix it - taking away 35,000 points, and it was an easy fix. I am Gold Elite but cannot wait to get a new credit card with a different hotel chain and leave Marriott. They have so many bad reviews and apparently do not care to improve cutomer service.

I would give zero! Stole money from my card, cancelled booking, but refuse to pay back claiming they are not responsible. The card company is notified and scam case is under review... Stay away and DO NOT give them your card details!

Very poor website . There is no way to contact them , either via phone , email or chat . Once you have made a booking , they don’t show you what type of room you have booked . When compared to bookings.com , it is very poor .

Seniors Discount
When booking, Seniors should always check the Standard Rate for a hotel booking, as the Seniors Rate can be more expensive.

Never deal with Marriott Bonvoy. I have increased my membership level with over 25 nights per year in their hotel and they do not even honor their obligations with room upgrades and discounted rates. I booked a room and they did not give me an upgrade or any benefit on the rates and when I asked for the upgrade which I am guaranteed through the membership, they just sad that they did not provide an upgrade and that i have to put up with it. When I said I would discontinue the membership with Bonvoy because of it, they even wrote to me the easiest way to cancel my membership

Is there supposed to be a in room microwave? Is the refrigerator supposed to stay open because the wire rack is gone? Are there supposed to be luggage carts for the guests? This hotel has a captive clientele because of UAB hospitals. If possible find a way to stay some where else.

I am frequent traveler staying more than 60 nights per year at Marriott, Hilton or Hyatt. Of which, Marriott has the worst system.

BEWARE of Marriott Bonvoy program. The callous customer service does not live up to the brand image and feels like a scam.
Marriott at its discretion can cancel your account. Possible triggers can be
1. Your account does not have an email address
2. Your account has a corporate email address
3. You have booked more than one room for one night
4. Any other perceived issue.

Further, if the cancellation is not communicated to you by Marriott, you would continue to book under an invalid account with no recourse when you found out in due time.

-Shawn

WARNING: Unauthorised Charges and Zero Customer Support (1/5 Stars)

This review concerns a booking with Sonder at The Gilbert Hotel, Kensington, London (Marriott Bonvoy listing). The experience has been an absolute disaster, bordering on fraudulent, and demonstrates a complete breakdown of customer service.

The Problem:
I booked a flexible rate for August 2026. Instead of placing a temporary reservation hold (as is standard for flexible rates), Sonder immediately debited the full amount from my credit card.

The Cancellation & Refund Failure:
I cancelled the reservation via the app at the end of October (within the free cancellation window), and received official confirmation of the cancellation. Weeks later, the substantial debit has not been credited back to my account.

The Service Black Hole:
The most unacceptable aspect is the complete inability to contact anyone for assistance:

Phone: The provided UK toll-free number is unreachable from Switzerland. The standard UK landline number I was given also failed to connect.

Email: No direct customer service or hotel email address is available.

Global Line: The Marriott international freephone line is inaccessible from Switzerland.

Conclusion:
Sonder has taken a significant sum of money for a cancelled, flexible booking and has provided zero accessible channels to resolve the unauthorized charge or process the confirmed refund. This is not just poor service; it is a scam-like practice that has left a customer stranded and out of pocket. I will ensure I never use a Marriott-affiliated property worldwide again. Travellers, be warned.

I booked, and paid, fora tour through the marriot bonvoy website. The tour operator never showed up. After various attempts I finally got in contact with him. He said he no longer runs thois tour, and that the hotel never should have sold it to me.
I have emailed the Westin in Melbourne to follow up, and have not heard a response. VERY DISAPPOINTING!!! Do not book a tour through their website!!!

I recently stayed in the Marriott Bonvoy in New Orleans. The hotel itself was fine, however, the customer services was atrocious. The staff in this hotel need some serious training or let go. I work in the travel, tourism and aviation industry and travel numerous times a year, this has to be the worst hotel manager I have dealt with. I checked in and received an upgrade, late check out, access to the M Club and $30 room credit. The following day I asked at check out if I could use the room credit to pay for valet parking and was told this would be fine. When we were checking out a few days later we were told that valet parking was a different company and the room credit could only be used for food and beverage. This would have been fine had we have been given the correct information, we ate in the hotel and could have used the credit for that, however, we paid for the meal. We asked to speak to the manager and when she arrived was so rude and dismissive. She snatched the bill out of my wife’s hand started to walk off and my wife followed her. She turned and told my wife to stop following her. We explained that if we had been given the correct information we would have paid for the meal with the credit, why would we not have used it. The manager was insistent that she would not do anything about it. I would not recommend this hotel to anyone, over the 5 days we stayed in the hotel we met several people that complained about rude staff and poor customer service. Do not stay here, it will ruin your trip, there are plenty of other hotels in the same location, try them, we have and we will return to them and not use Marriott Bonvoy again in New Orleans.

I complete an application for Marriott Bonvoy Boundless credit card through Chase. The Marriott website had a promotion that if I completed the application for the Marriott Bonvoy Boundless credit card I would receive $400 e-gift card. Unfortunately, I never received the e-gift card. When I called Marriot customer service phone number, the representatives were rude and unhelpful. They insisted that Chase issues the e-gift card. When I called Chase, Chase insisted Marriott issues the -gift card. No one wants to issue the gift card, but both agency agrees I should have received it. What is a customer suppose to do? Neither company wants to take responsible for the e-gift card, but I have a bill. This is a classic example how big business treats their customers. The lack of caring and problem solving on the behalf of a customer is non-existence. This was the switch and bait tactic that big businesses have been using for years to take advantage of their customers. I expect this from Chase but not Marriott. Marriott needs to live up to their promotion and pay for the room I booked and issue the remaining balance of the gift card.

My stay was excellent. This was in Milton Keynes and I was checked into the hotel my Medina who could not have a better job; she was incredibly happy/friendly and her assistance and personable personality were what we wished every hotel reception would provide. The room was very clean and exactly what this doctor needed.

DECEIVING - UNTRUSTWORTHY

Called to book a stay using points. Was told additional payment was required. Im based in Melbourne, and booked a melbourne stay. Advised it was $212 and $322 was taken out as payment. Officer apologised and said opps its US not AUD. I asked for this to be cancelled and refunded. Was advised it will be refunded within 5 business days. Turns out the officer made me buy additional points (which i had no knowledge about) and therefore is now unrefundable. They scam you in the most deceitful way possible. Illegal to say the least. Reached out numerous times and yet to receive my refund. Had the general manager get involved and without hesitation although he did help to get me clarification, proceeded to wipe his hands clean to say out of my hands. Nothing to do with us…

DO NOT TRUST !!!

Do not, I repeat, do NOT book with Marriott Bonvoy! I booked a hotel stay in one of their properties & six days before I was supposed to check in, they sent me an email canceling my reservation. I reserved my hotel in April for a stay in October & with basically no notice or explanation, they canceled & left me scrambling to find a place to stay. When they did respond, the reason was a "booking complication". When pressed, they said they overbooked. Absolutely UNACCEPTABLE!

I am a titanium member for a while and it means nothing to Bonvoy… my ‘night upgrades’ are expiring since no hotel is actually honouring them, the late check-out at 4pm is never ‘possible’ even you can see the rooms chosen as being available for booking still, their customer support is ignoring me big time… Ridiculous; I’m simply fed up and will be going somewhere else. There’s plenty of options.

I called to check if Fairfield in Reno had availability.

The reservation agent continued to be persistent that I should book with them rather than booking online as I may loose the room.

I provided my details and lo and behold the room was swooped by someone else based on what they said.

She then tried to push me other hotels and said there is a conference going on and I would end up with no rooms and given I am with my two dogs that won't be a nice place to be.

She recommended a hotel which I booked which when I reached realized for a long stay hotel - Woodbridge suites in Reno.

That was absolutely not the kind of stay or hotel I was looking for but because this was a phone reservation this was not refundable.

I did not appreciate being sent to a hotel which didn't meet my needs and also being lied to (I didn't hear of any conference that was going on by the front desk folks when I checked in).

Bad experience.

Building Lodges on land where wildlife has passed for many many of years? You should be ashamed…
They where using these passage long for you were born and you have no right whatsoever to ruin natures call!
Do the right thing and move out

I am writing to express my frustration with how my recent reservation at Le Méridien Indianapolis was handled. I booked this stay specifically to use an award certificate—it was the reason I chose this hotel and made the trip. Instead of applying the certificate, the booking deducted points from my account. Before completing the booking, I even called customer service to confirm that the reward certificate would be used.

After discovering the issue, I called again and spoke with a representative who told me there was “nothing that could be done.” That answer is unacceptable. Clearly, there are ways to apply a certificate or to credit points back when a booking is mishandled. The call was unnecessarily obstinate and unhelpful, leaving me with the impression that Marriott is unwilling to support loyal customers.

This experience makes me reconsider my loyalty to Marriott. I have been a dedicated Bonvoy member and cardholder, but if this is how issues are handled, I will seriously evaluate moving my stays and my credit card spend to another brand such as Hilton or Hyatt.

I expect Marriott to resolve this by either applying my award certificate to the Le Méridien Indianapolis reservation as intended or restoring the points that were wrongly deducted from my account.

Stayed in a Marriott town place two bedroom so-called suite in Livonia Michigan this past week morning warning this place is a dump the bathroom so clogged the water overflowed no clean towels in four days nobody came in the room in four days. The place has people living in. It be warned stay away.