MagnetChess Anmeldelser 

657
•
TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Hi. I saw this product on Google and immediately went to Trust Pilot to check how legit this company is. Unfortunately I saw that their 1 star rating is the feedback from most people who bought the p... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Lies, lies and more lies. Ordered three sets for gifts. They continue to promote the product with extra offers, and delivery updates. Still no sign of order, or a response for a refund! SCAM SCAM S... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

The product arrived after 16 days. It was as described. The only issue I had was the company sending me emails after 7 days from date of order, asking me how I was enjoying it. It did make me wonder... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I ordered 3 games, they arrived within 10 days. We have had some hilarious games, especially with my two oldest grandchildren (3 & 5). Love it.

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

657 anmeldelser

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3 stjerner
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1 stjerne

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2,0

Alle anmeldelser

(657)

657 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

Haven't received product

Ordered in early December for a Christmas present. I've received several emails regarding shipping status. Last email was on January 6th. I Clicked on my tracking no. this morning and and it says the site doesn't exist. This company is SCAM. I have yet to receive my product and it's been over 5 weeks.

15. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Valiante,

Thank you for bringing this to our attention, and we’re truly sorry for the frustration and concern this has caused.

We understand how worrying it is to see a tracking link no longer working after a long wait. This is not the experience we want for our customers, especially for orders placed in time for Christmas.

During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.

Please be assured that your order is not a scam. We would like the opportunity to look into this and provide a clear update or solution. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution.

Thank you for your patience, and we’re sorry again for the experience.

Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Ordered this product through FaceBook…

Ordered this product through FaceBook advertisement for Christmas however not received the product. Only an email to state it is on its way. In Australia a similar product was recalled due to issues with the magnet - tried to contact them to advise I wanted to cancel the order but no response. Totally scam - going to contact bank to see if I am protected

19. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Suzanne,

Thank you for sharing your experience, and we’re sorry for the worry and frustration caused.
We understand your concern, especially with the delay, lack of updates, and safety information you’ve seen.

Please rest assured your order is not a scam. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also take longer than expected. We sincerely apologize for this.

Regarding safety concerns, our product is not part of any recall, and the reports you’ve seen relate to other products or versions.

If you have not received your order, please send your order details so we can investigate and resolve this promptly.

Thank you for your feedback. We take this seriously and are committed to making this right.

Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Terrible experience with this company

Terrible experience with this company. Assumed I'd been scammed as the item took so long to come and communication was terrible. Ordered early December, didnt receive any correspondence from them despite emailing until email received on 25th Dec saying item shipped. Item didn't arrive until 15th Jan. Not worth the stress and wait.

15. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Emma,

Thank you for sharing your experience, and we’re truly sorry for the stress and frustration this caused.

We completely understand why the long delay and lack of communication led you to feel this way. That’s not the experience we want any customer to have, especially during the holiday season when timing is so important.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

We’re grateful that your order did eventually arrive, but we understand that the wait and uncertainty took away from the overall experience. Your feedback is important to us, and we are actively working to improve both our delivery timelines and customer support so this doesn’t happen again.

We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.


Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

I ordered on 11 December for Christmas…

I ordered on 11 December for Christmas presents. Now it is the 15th January and they still have not arrived. I have also learnt that they are not allowed in my country of Australia, as they are too small, and magnetic and a child could easily swallow them. If they were the size pictured there would be no problem, but they are very small (from reading other people's description on trust pilot). I have contacted the company 4 times and no response.

15. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Rob,

Thank you for reaching out. We completely understand your concern, especially given the delay and the information you’ve come across.

First, we sincerely apologize that your order, placed on December 11, did not arrive in time for Christmas and that you have not received responses to your previous inquiries. This is not the experience we want for our customers, and we understand how frustrating and concerning this must feel.

Regarding the safety concerns, we want to clarify that MagnetChess is not affected by any recalls. The information circulating online generally refers to different brands, including older or low-quality copies that do not meet safety standards. Our product is designed and manufactured to comply with applicable international safety guidelines.

To give you peace of mind:

-Our magnets are individually tested for safety.
-No recall or official warning applies to our product.
-We do not ship to regions where such products are restricted
-Thousands of families use MagnetChess safely every day.

That said, we take both safety and transparency very seriously. We understand why you would be concerned, and we want you to feel confident about your purchase.

We are also reviewing your order status as a priority. Please feel free to reply with your order details so we can provide a direct update or assist further.

Thank you for your patience, and again, we’re truly sorry for the delay and lack of communication.


Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Don’t buy from them!

I guess my review is going to look like all others. I ordered a week before christmas, received an email on 12/22 saying there are a small family business and their video got a buzz online and they might not be able to produce and deliver on time ( which i could understand and excuses of this was true).
after three weeks of no updates, I emailed them three times, no answers, feeling this is a scam.
Still hope the order will arrive soon or later…

15. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Fabio,

Thank you for sharing your experience, and we’re very sorry for the frustration and lack of communication you’ve encountered.

You’re absolutely right to expect timely updates especially after being informed about potential delays. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

Please understand that your order is not a scam, and we are continuing to process and ship all outstanding orders as quickly as possible. That said, we fully acknowledge that our lack of responsiveness has caused understandable concern, and we sincerely apologize for that.

We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you.

Thank you for your patience, we truly appreciate it and are committed to making this right.

Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Updated: Ordered in early December of 2025

Ordered in early December of 2025. No product as of today, and no response from company after repeated inquiries. Avoid this company at all costs!

Update: the product finally arrived. I am going to leave this at one star due to the complete lack of customer service or response to repeated inquiries. I would suggest that if you want a product like this to look on Amazon and find something that appears to be readily available from a company that will actually respond to inquiry.

6. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Douglas,

Thank you for your update and for confirming that your order has now been delivered.

We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected.

That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again.

We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.

Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Don't waste your money

Buyer beware!!!
On December 5, I ordered 6 of these magnet chess games as Christmas gifts for friends and family. I could have ordered something similar from Amazon, but I decided to spend my money with a small business instead. On December 10, I received an "update email" informing me that the product had gone viral and, due to the increased demand, my order would take a little longer to arrive, but it would still be in time for Christmas. I was honestly happy for them (the small business), and didn't mind if it took a little longer as long as it arrived in time for Christmas. By December 24, my order had not arrived, so I reached out to the company and asked if the order had not been shipped to please refund my purchase.
On December 25, I received a shipping confirmation. I continued to wait for my purchase to arrive. On January 12, I reached out to the company again to request a refund as my order still hadn't arrived. Today, December 14, I received my order, and it is a complete disappointment. The game is 1/4 of what is shown on the website and in the ads. The game pieces measure about 1cm X 1cm. Not at all what I thought I was ordering.

5. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Cynthia,

We’re very sorry to hear about your experience, and w e completely understand your disappointment.
Due to the high demand during the holiday period, many orders were delayed, and some shipments did not arrive in time for Christmas despite our efforts. We sincerely apologize for this and for not meeting your expectations, especially after you chose to support a small business.

We also want to reassure you that we are a legitimate business, and we take all customer concerns seriously.

We’re also sorry to hear that the product did not match what you expected. Your feedback is very important to us.

If you still haven’t received your order, please contact us with your order number or the email used to place it. We’ll look into this right away and arrange a replacement to be sent out as a priority.

Thank you for your patience, and we truly appreciate you bringing this to our attention.


Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Order was placed on 12/9/2025

Order was placed on 12/9/2025. Item has not been received as of 1/14/2026. I have received numerous emails with shipping alerts. Contacted the customer service email provided and only received yet another alert that my item shipped.

13. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Kim,

We’re very sorry to hear about your experience, and we completely understand your frustration.

Due to the high order volume during the holiday period, some orders experienced delays in dispatch and tracking updates, which may have caused repeated shipping notifications without clear delivery progress. We sincerely apologize for the confusion and inconvenience this has caused.

We understand how disappointing this must be, especially after already reaching out and not receiving a clear resolution.

If you still haven’t received your order, please contact us with your order number or the email used to place it. We’ll look into this right away and arrange a replacement to be sent out as a priority.

Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.


Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

I ordered but never received 4 sets of the Magnet Chess…

I ordered 4 sets of the Magnet Chess game on Dec 5, 2025, but NEVER received it (as of Jan 14, 26). I have tried to track the order and reach out to the company, but the websites don’t come up like they did before. I am going to dispute the charges and get my money back.

14. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Edward,

Thank you for your message, and we’re very sorry to hear about your experience.

We understand your frustration regarding not receiving your order and the difficulty you had reaching us and tracking it. This is not the experience we want for our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, causing confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

Please contact us directly with your order details so we can urgently look into this and resolve it for you as quickly as possible.

Kind regards,

MagnetChess

Vurdert til 4 av 5 stjerner

Received the product

Received the product. The game is fun. I enjoyed playing it with my 10,7 year old sons.
Shipping took longer but I figured it is around Christmas & expected delays.The pouch contains about 20 magnets I think, each size of a dime. Pouch fits size of palm. Paid $50 CAD with shipping to Canada. Pricey but hearing my younger kid giggle when the magnets attract , it was worth the wait for me. I'll cherish these memories.
Ordered on 2025-12-20 , received it on Jan 12,2026.

13. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Mubeen,

Thank you so much for your wonderful review, we truly appreciate you taking the time to share your experience with us!
We’re delighted to hear that you and your sons are enjoying the game and that it brought such joy and laughter to your family. Knowing that it created special moments and happy memories like these truly means a lot to us.

We’re also very grateful for your patience and understanding with the shipping time during the busy holiday season. It really means a lot.

Thank you again for your support and for choosing MagnetChess. We hope it continues to bring your family lots of fun, laughter, and cherished memories for a long time to come.


Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

If I could leave negative stars I…

If I could leave negative stars I would. Ordered on 12/06/2025. Was supposed to receive before Christmas. It's now January 14 and I have received a "tracking" number that takes me to a 404 page. I have reported it to my financial institution as a fraudulent company.

13. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Anna,

We’re very sorry to hear about your experience, and we completely understand your frustration especially after waiting this long and receiving a tracking link that isn’t working.

Due to the high volume of orders during the holiday period, some shipments were delayed, and in a few cases tracking links did not update correctly or parcels were mishandled by the courier. We sincerely apologize for the confusion and inconvenience this has caused.

We also want to reassure you that we are a legitimate business and take concerns like yours very seriously. If you still haven’t received your order, please contact us with your order number or the email used to place it. We’ll look into this right away and arrange a replacement to be sent out as a priority.

We take concerns like this seriously and would really appreciate the chance to resolve this for you.

Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Never received product

Never received product. DO NOT PURCHASE FROM THIS COMPANY. They do not respond to inquiries.

14. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,
MagnetChess

Vurdert til 1 av 5 stjerner

Paid and placed order on Dec 14

Paid and placed order on Dec 14, 2025. Never received my order but they still have my money. Can’t contact them. No answer to email. No valid shipping info. Joel Mullen.

14. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,
MagnetChess

Vurdert til 1 av 5 stjerner

Havent recieved my game and have had no…

Havent recieved my game and have had no reply to multiple messages sent to see where it is customer care is none existent .

14. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.

Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.

Kind regards,
MagnetChess

Vurdert til 1 av 5 stjerner

Ordered before Christmas no sign of…

Ordered before Christmas no sign of item.
Their website isn’t working properly.Appalling reviews.
Has anybody contacted Trading Standards?
Also is it a Chinese con. I’m not sure

19. desember 2025
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Logoen til MagnetChess

Svar fra MagnetChess

Hi Ron,

We’re really sorry to hear about your experience, and we completely understand your concerns and frustration, especially after ordering before Christmas and still not receiving your item.

We sincerely apologize for the delays and for the issues you’ve encountered with our website. This is not the level of service we aim to provide. While the holiday period and sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses, as well as some courier tracking issues and longer international fulfillment times. We are truly sorry for the frustration and disappointment this has caused. We take full responsibility and are actively working to improve our service going forward.

We also want to reassure you that we are a legitimate business and take concerns like yours very seriously. We understand why you might feel uncertain given your experience, and we’re committed to resolving this properly.

If you still haven’t received your order, please reach out to us directly with your order number or the email used to place the order so we can investigate this as a priority. We will do everything we can to either locate your order or arrange a replacement or refund as quickly as possible.

Thank you for bringing this to our attention, we truly appreciate the opportunity to make things right.

Kind regards,
MagnetChess

Vurdert til 1 av 5 stjerner

I would have given a zero if I could

I would have given a zero if I could. Do not order from these people. Totally fake. No delivery. Fake emails from them telling you it is on the way, but zero response when you try to contact them.

14. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Dave,

We’re really sorry to read your experience, and we completely understand your frustration. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or getting proper updates is not the experience we want for any of our customers.

During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.

We would truly appreciate the opportunity to make this right. If you could please reach out to us again with your order number or the email used to place the order, we’ll investigate immediately and arrange to resend your order as a priority.

We genuinely care about our customers and take feedback like yours very seriously. Thank you for your patience, and we hope to hear from you soon so we can resolve this properly for you.

Kind regards,
MagnetChess

Vurdert til 1 av 5 stjerner

No communication for weeks, delivered after Christmas

I ordered on 8 December and received no shipping confirmation or communication for weeks, despite sending multiple follow-up emails. The order was intended as a Christmas gift and there was no response until I escalated the matter and mentioned a bank chargeback and ACCC.

Tracking was only provided after escalation. The product was eventually delivered on 14 January, well after Christmas.

To be clear, the product itself is good quality, which is why I’ve chosen to keep it. However, the customer service and communication were extremely poor and caused unnecessary stress and time spent chasing basic updates.

If communication had been timely and transparent, this would have been a very different experience. Based on service alone, I cannot recommend ordering unless you’re prepared for long delays and the need to escalate to get a response.

8. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Thank you for confirming that your order has been delivered. Please accept our sincere apologies once again for the delay, as well as for the poor communication you experienced throughout this process. We fully understand and regret the frustration and unnecessary stress caused by the lack of timely and clear updates, particularly when you were actively trying to obtain information about your order.

This level of service does not reflect the standards we aim to uphold. We take your feedback seriously and are currently reviewing our internal processes to improve both our communication and response times, so that situations like this do not occur in the future.

We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you.


Kind regards,
MagnetChess

Vurdert til 1 av 5 stjerner

Scam

Scam, ordered and paid for , lied to , 8 weeks and it never arrived . They show on their website a trust pilot rating of 4.7 this is obviously a lie, as per the official Trust Pilot website their rating is 1.7. I’d say that not accurate as these fraudsters have probably created fake high ratings. They are fraudsters and criminals.
13/4/26 received a reply from these people who say their trust pilot rating is correct. Not on their website it isn’t as per this Trust Rating website their trust site rating is 1.7 and in my opinion that is likely boosted by fake reviews. So very poor whatever the case.

6. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til MagnetChess

Svar fra MagnetChess

Hi Alan,

Thank you for your feedback, and we are truly sorry to hear about your experience.

We completely understand your frustration regarding the long delay and that your order has not arrived. This is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience.

We also want to clarify that we are a legitimate business and do not create or manipulate reviews. Our Trustpilot profile reflects genuine customer feedback, and ratings can vary based on individual experiences and delivery circumstances.

While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.

Please reach out to us directly with your order details so we can assist you further and make this right.

Kind regards,

MagnetChess

Vurdert til 5 av 5 stjerner

I bought magnetchess to play mainly…

I bought magnetchess to play mainly with my granddaughter. She's 7 year old and she loves it! My two adult sons also enjoy playing it.
It's simple to play, yet fun at the same time. I re- ordered another one so we could have more magnets to play with. Great idea, great game. Would recommend if you want to play a simple fun game across all generations.

2. januar 2026
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Logoen til MagnetChess

Svar fra MagnetChess

Hi Neil,

Thank you so much for your kind and thoughtful feedback. We truly appreciate it.

We’re really happy to hear that MagnetChess is being enjoyed by you, your granddaughter, and even your adult sons. It means a lot to us that the game can bring different generations together in such a simple and fun way.

We also appreciate you re-ordering for extra magnets and recommending it to others. Your support and trust genuinely mean a lot to our team.

Thank you again for taking the time to share your experience. We’re very glad MagnetChess has become part of your family game time, and we hope it continues to bring you many enjoyable moments together.

Kind regards,

MagnetChess

Vurdert til 1 av 5 stjerner

Do not purchase

Ordered late November
Could see the ship arrived from China to Melbourne and "handed off to local courier" but no details for the courier.
Product still hasn't arrived (mid January). Company has no reply to emails

14. januar 2026
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Logoen til MagnetChess

Svar fra MagnetChess

Hi Daniel,

Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.

We understand how disappointing it is not to receive your order, especially after tracking showed it had arrived locally. In some cases, final-mile courier updates may not display correctly, which can cause confusion, but this is not the experience we want for our customers.

We also apologize for the delay in our responses. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.

We truly regret the inconvenience caused and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please reach out to us directly with your order details so we can assist you further.

Kind regards,

MagnetChess

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Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv