Hi. I saw this product on Google and immediately went to Trust Pilot to check how legit this company is. Unfortunately I saw that their 1 star rating is the feedback from most people who bought the p... Vis mer
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Se hva andre synes
Lies, lies and more lies. Ordered three sets for gifts. They continue to promote the product with extra offers, and delivery updates. Still no sign of order, or a response for a refund! SCAM SCAM S... Vis mer
Selskapet har svart
The product arrived after 16 days. It was as described. The only issue I had was the company sending me emails after 7 days from date of order, asking me how I was enjoying it. It did make me wonder... Vis mer
Selskapet har svart
I ordered 3 games, they arrived within 10 days. We have had some hilarious games, especially with my two oldest grandchildren (3 & 5). Love it.
Selskapet har svart
2,0
Under middels
657 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Purchased item Dec 16 and have still…
Purchased item Dec 16 and have still yet to receive it. Have reached out many times in various ways with zero response.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Mj,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Shocking Shipping
I order this the MagnetChess on 17th Dec and still haven't received it. The tracking is terrible. Like others I started thinking that this was a scam.
I wish I had read the reviews before I placed my order as I would not have proceeded.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Thank you for reaching out, and we are truly sorry to hear about the experience you’ve had with your MagnetChess order. We completely understand your frustration and concern, especially given the lack of reliable tracking updates and the uncertainty this has created.
Please rest assured that your order is legitimate and not a scam. The delay and poor tracking experience fall far below the standard of service we aim to provide, particularly during the high-volume holiday period.
We understand how disappointing it is to feel left without reliable information, and we sincerely regret the impact this has had on your trust in us.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
DON'T PURCHASE!!!!
I wish I had read these reviews before ordering! If I could give them a negative # of stars, I certainly would! Lured in by the product videos and promise of delivery before Christmas, I ordered on December 16th. Soon after I received an email from what sounded like a "family company" apologizing for being unable to mee the demand in time for Christmas. Disappointing, but pretty standard for 2025. Received a notice that it had shipped on December 24th, but in order to track it, I would have to download a sketchy looking Chinese app on my phone. First red flag right there. Second week of January, I received an email asking if I had received the product and was prompted to complete a Customer Service form if I was still awaiting delivery. I completed the form, but received no follow up except for an email asking me if I was enjoying the product?!? Tried again today to track the purchase, but none of the links are working. I wrote their Customer Service again and requested an immediate update, otherwise I will be calling my credit card company to refute the charge.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Amy,
Thank you for taking the time to share your experience. We sincerely apologize for the distress, frustration, and inconvenience this situation has caused.
We understand your concerns regarding the delays, tracking issues, and lack of clear communication, and we regret that this has been your experience with us.
We are especially sorry that the tracking method and follow-up messages caused confusion or concern. This is not the level of transparency or service we aim to provide, and we acknowledge that we should have handled this more effectively.
During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier.
We truly regret that this situation has led to your current concerns. Please be assured your case is important to us, and we are committed to resolving it as quickly as possible.
We would appreciate the opportunity to resolve this for you. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution.
Thank you for your feedback. We take this seriously and are committed to making this right.
Kind regards,
MagnetChess
Agree with others reviews
Agree with others reviews. Have not received my order for over a month, emailed the company numerous times with no response.
Feeling so angry and disappointed.
Lost my money and time.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Paloma,
Thank you for getting in touch, and we are very sorry to hear about your experience. We completely understand your frustration and disappointment, especially after not receiving your order and not getting a response to your emails.
This is not the level of service or communication we aim to provide, and we sincerely apologize for the inconvenience and concern this has caused. We also understand how upsetting it is to feel left without both your order and support.
During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier.
We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution.
Thank you for your feedback, and we truly appreciate the chance to put this right.
Kind regards,
MagnetChess
SCAM
Ordered early December and after a few weeks handn't received the game. Contacted them numerous times, ended up getting a reply after putting in a complaint through paypal and they sent the game. I am in Australia and have only just found out these games have been recalled for safety reasons anyway.
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Sharon,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delay and the difficulty in getting a response. We also want to clarify that we do not ignore customer inquiries, and in cases where there are delays, we always work to resolve them as soon as possible.
Regarding the safety concerns, we want to clarify that MagnetChess is not affected by any recalls. The information circulating online generally refers to different brands, including older or low-quality copies that do not meet safety standards. Our product is designed and manufactured to comply with applicable international safety guidelines.
To give you peace of mind:
-Our magnets are individually tested for safety.
-No recall or official warning applies to our product.
-We do not ship to regions where such products are restricted.
-Thousands of families use MagnetChess safely every day.
That said, we take both safety and transparency very seriously. We understand why you would be concerned, and we want you to feel confident about your purchase.
We are sorry for the inconvenience you experienced and appreciate you bringing this to our attention. If you still have any concerns or need assistance, please contact us directly with your order details so we can help further.
Kind regards,
MagnetChess
Terrible experience
Terrible experience. It’s been weeks since I placed my order, and I still haven’t received my product. Haven’t even received any update as to when I should expect to receive it. When I reached out the company for a refund, they just said it had already been shipped so they couldn’t refund me, but that I could send it back for a return once I receive it. 🙄 lowkey feel like I’ve been scammed.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi EC,
Thank you for your feedback, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how concerning it is to be waiting an extended period without clear updates, and we regret the inconvenience this has caused.
We also apologize for the experience regarding your refund request. We are unable to cancel your order as it has passed the cancellation timeframe and is already being processed for delivery.Once the order is delivered, you are welcome to return it for a full refund in line with our returns policy.
We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution.
Kind regards,
MagnetChess
Obviously fake nothing ever arrives
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Mila,
Thank you for your message, and we are very sorry for the frustration and disappointment you’ve experienced. We understand your concern, especially when delivery has taken longer than expected and updates have not been clear.
Please rest assured that your order is legitimate and not a scam. During the holiday period we had a very high number of orders, which unfortunately caused delays and, in a small number of cases, parcels were lost or mishandled by the courier.
We understand your concerns and acknowledge that our communication should have been clearer and more timely. We sincerely apologize for the inconvenience this has caused.
We would appreciate the opportunity to look into your order and resolve this properly. If you have not received your order, please share your order details with us so we can investigate and provide a clear update as soon as possible.
Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly.
Kind regards,
MagnetChess
Absolutely terrible
Absolutely terrible, ordered as a Christmas present, still not arrived, no tracking information that makes any sense, and when you ask for further information on their 'Contact Us' form you get ignored. Cant even find anywhere where you can request a refund!
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Andrea,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is to order a Christmas gift and not receive it, especially when tracking information is unclear and communication feels lacking. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times.
We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you.
Thank you for your patience, we truly appreciate it and are committed to making this right.
Kind regards,
MagnetChess
Item never received and they don’t…
Item never received and they don’t return contact!
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi KJ,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Very slow delivery
I placed my order on 16th dec, now its 13th January. No news at all. Tracking is not working as well.
Update: Received the order on 14th Jan.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Kalhari,
Thank you for your update and for confirming that your order has now been delivered.
We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected.
That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again.
We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Kind regards,
MagnetChess
Obviously a scam
Obviously a scam, my experience is the same as all the other reviewers. No products delivered, no response to emails etc and obviously no refund. Avoid!
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Logan,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it is when an order appears not to arrive and when you feel you haven’t received a response. This is not the experience we want for our customers.
We want to assure you that we are a legitimate business and not a scam. We process and fulfill all orders, and when issues occur, we work to resolve them with the courier or fulfillment partners. However, during peak periods, delays and communication backlogs can unfortunately happen.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would like the opportunity to investigate your order and help resolve this properly. Please contact us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Arnaque pure
J’ai commandé le 12 décembre, ai reçu un mail de retard avec comble de l’escroquerie un code promo pour en racheter…ce que je n’ai pas fait.
Arnaque pure relayé par les réseaux sociaux.
tout est mensonge sur le site, j’aurais dû regarder plus dans les détails avant de commander. Ils continuent encore et encore. Il faut les arrêter au plus vite. Continuez de mettre de très mauvais avis.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Bonjour Perrine,
Merci de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés de la frustration et de la déception que vous avez ressenties.
Nous comprenons à quel point il est contrariant de ne pas recevoir une commande comme prévu, surtout en période de forte affluence. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients, et nous vous présentons nos sincères excuses.
Pendant les fêtes, nous avons connu une augmentation soudaine du nombre de commandes suite à un buzz sur les réseaux sociaux, ce qui a entraîné des retards au niveau de l'expédition, de la livraison et des réponses du service client. Certaines commandes sont traitées par des partenaires à l'étranger, ce qui peut également avoir une incidence sur les délais de livraison.
Nous comprenons également vos préoccupations et les prenons très au sérieux. Nous tenons à vous assurer que nous sommes une entreprise légitime et que nous travaillons activement à l'amélioration de notre service et de nos opérations.
Nous vous serions reconnaissants de nous permettre d'examiner votre commande et de vous aider à résoudre ce problème de manière satisfaisante. Veuillez nous contacter en nous fournissant les détails de votre commande afin que nous puissions vous aider dans les meilleurs délais. Merci de votre patience.
Cordialement,
MagnetChess
I have still not received this
I have still not received this. I ordered it on 19 december and as of 13th Jan I still have nothing. I have emailed multiple times asking for a refund - no response
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi John,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to receive your order and not get a response despite reaching out multiple times. This is not the experience we want for our customers, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We would really appreciate the opportunity to resolve this for you. Please contact us with your order details or the email used to place the order so we can urgently investigate and arrange a refund or suitable resolution.
Thank you for your patience.
Kind regards,
MagnetChess
Goods never arrived
I put an order through on 7th Dec & it still hasn’t arrived (today is 13th January)
I’ve emailed the company & had no response from them.
The email with tracking details has a link that goes to a page that doesn’t exist.
Pretty sure this company is a scam.
Do not order goods from them.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Daniela,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to have received your order and not to receive a response to your emails. This is not the experience we want for our customers.
We also want to clarify that we are a legitimate business and not a scam. We process and fulfill all orders, and we are committed to resolving any issues that arise.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, tracking links may not display correctly, which can cause confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would appreciate the opportunity to look into your order and resolve this for you. Please contact us with your order details so we can assist you as quickly as possible.
Kind regards,
MagnetChess
Same as everyone else... stay away from this company
Same as everyone else. Ordered 6th December and it still has not arrived. They ignore emails. Tracking links do not work. I did get one email asking if it had arrived. NO... it has not. Probably never will.
Total rip off. Stay clear of this company. If I could give a lower score I would. Very poor.
Update: I just received the game 16 Jan. It is as described and good quality. However, I will keep this review score as is. If buying, get is elsewhere. It is very likely that this company was overwhelmed with orders pre-xmas. That being said, their communication was dismal at best and has left most people let down and no longer trusting of small (non-Amazon) businesses.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Oscar,
Thank you for your feedback, and we’re very sorry for the frustration and disappointment you experienced.
We completely understand how upsetting it is to wait for an order, deal with non-working tracking links, and not receive timely responses. This is not the experience we want for our customers, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times.
We’re glad to hear your order has now arrived and that you’re happy with the product quality. We also understand your concerns regarding the overall experience, and we take this seriously as we continue working to improve our service and communication going forward.
Thank you again for taking the time to share your honest feedback.
Kind regards,
MagnetChess
Products not received
Ordered 3 sets on 12/12.
Still have not received them a month later and no communication.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Janice,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience caused.
We understand how disappointing it is not to receive your order within the expected time and not get updates on its status. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
Poor customer service
Ordered one for my brother for Christmas it didn't arrive until January. Another for myself which hasn't arrive at all. I have tried contacting them multiple times with no luck
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Dale,
Thank you for your feedback, and we’re really sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is for your order to arrive late or not arrive at all, especially when it was intended as a Christmas gift. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We’re truly sorry for the difficulty you’ve had reaching us. Please contact us with your order details so we can look into this urgently and make it right for you as soon as possible.
We would appreciate the opportunity to resolve this for you promptly. If you still haven’t received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
SCAM
SCAM! Ordered Dec. 14 for Christmas present. Received confirmation and was charged immediately for the order. Dec. 23 received an email saying small, family-run business was overwhelmed by orders, which would not arrive in time for Christmas. Dec. 25 (a shipping holiday) received an email the order had just shipped. Jan. 8 received an email inquiring whether the order had been received--it had not. I responded to the Jan. 8 email, but have not gotten any response. Links to order in the order confirmation email are invalid, as are links to the tracking information.
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Adam,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.
We understand how upsetting it is to face delays, unclear tracking, and not receive a response after reaching out. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, and in some cases tracking links may not update correctly or may appear broken, which can cause confusion.
We would really appreciate the opportunity to resolve this for you. Please contact us with your order details so we can urgently investigate and arrange a suitable resolution as quickly as possible.
Thank you for your patience, and we’re sorry again for the inconvenience caused. We truly value your feedback and will use it to improve our service going forward.
Kind regards,
MagnetChess
Order paid for but never received
I ordered two of the Magnet Chess games on 12/11/25. Have not received as of 1/12/26. I did receive a message saying my order shipped, but that was two weeks ago. Have sent 3 messages to this company with no response and no other way to contact them. I will never recommend this company to anyone!
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi There,
Thank you for your feedback, and we sincerely apologize for the experience you’ve had.
We understand how frustrating it is to experience significant delays, lack of updates, and difficulty receiving a response after reaching out. This is not the standard of service we aim to provide.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch and delivery. Some orders are fulfilled through overseas partners, and tracking updates may not always reflect real-time progress.
We would appreciate the opportunity to resolve this matter for you. Please contact us with your order details so we can urgently investigate and provide an appropriate resolution.
Thank you for your time and understanding.
Kind regards,
MagnetChess
Giving a one as nothing else lower to…
Giving a one as nothing else lower to select! Like many others, this is a shambles of a company. Still waiting despite 'heartfelt apologies' being sent. I have complained using info@m*gnetchess.shop and had a reply from Julia, although the email was from Samuel Fresnel. If that helps anyone please use it. The game is now back in stock on Amazon and I bought one at half the price of this and it arrived within 2 days. Maybe I'll get my refund, but please for anyone contemplating buying from MagnetChess, please spare yourself time and hassle and shop elsewhere.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Roger,
Thank you for your feedback, and we’re sorry for the frustration this has caused.
We understand your concerns regarding delays and communication. This is not the standard we aim to provide, and we sincerely apologize.
We are a legitimate business and do not ignore customer concerns. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.