Hi. I saw this product on Google and immediately went to Trust Pilot to check how legit this company is. Unfortunately I saw that their 1 star rating is the feedback from most people who bought the p... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Lies, lies and more lies. Ordered three sets for gifts. They continue to promote the product with extra offers, and delivery updates. Still no sign of order, or a response for a refund! SCAM SCAM S... Vis mer
Selskapet har svart
The product arrived after 16 days. It was as described. The only issue I had was the company sending me emails after 7 days from date of order, asking me how I was enjoying it. It did make me wonder... Vis mer
Selskapet har svart
I ordered 3 games, they arrived within 10 days. We have had some hilarious games, especially with my two oldest grandchildren (3 & 5). Love it.
Selskapet har svart
2,0
Under middels
657 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good product but took a long time to be…
Good product but took a long time to be delivered?
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Mike,
Thank you for your feedback. We’re glad to hear you’re happy with the product.
We’re sorry that the delivery took longer than expected. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch.
We appreciate your patience and support.
Kind regards,
MagnetChess
Arrived broken, 3 weeks after xmas
This vendor even games their "rate us on trustpilot" email by sending me to their contact form if I click 1-3 stars, and sending me to trustpilot if I click 4 or 5 stars.
This is a pretty untrustworthy behaviour, especially given the site they're sending me to is about "trusted reviews", and they're even gaming that.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Lee,
I’m really sorry to read about your experience and understand your concerns.
We also apologize that the process around feedback gave you that impression. That is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We take feedback seriously and appreciate you sharing this with us.
Kind regards,
MagnetChess
Do not order!
I ordered on December 11. It is January 17 and I have not received it. I filled a dispute with my credit card company. Do not order!
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Janessa,
I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re sorry that this has been your experience and understand why you felt the need to file a dispute.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Great product.
This is a great little product in a handy sachet. Communication with the guys was positive. It took a while to arrive which is not their fault, I guess, but the tracking process by the delivery provider was not great.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Bob,
Thank you for your kind feedback. We’re glad to hear you’re happy with the product and that you had a positive experience communicating with us.
We also appreciate your understanding regarding the delivery delay and the tracking issues, and we’re sorry the tracking process was not as smooth as it should have been.
Thanks again for your support.
Kind regards,
MagnetChess
I ordered a set of 3 for the kids…
I ordered a set of 3 for the kids birthday and they never showed up. I emailed them twice and never heard back from them. I had to put in a claim through my CC for a refund.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi F. A.,
I’m really sorry to read about your experience and understand how disappointing this must have been, especially as the order was meant for your children’s birthday.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re sorry that you did not receive replies to your emails and understand your frustration in having to file a claim for a refund.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Misrepresentation of product
The delivery time tooks weeks and misses Christmas, which is what it was bought for.
Additionally, the size of the pieces are not as represented in the adverts. They are very small, which is a problem if you have children under 3 as this product represents a major choking hazard. Do not buy from this company.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Leon,
I’m really sorry to read about your experience and understand your disappointment, especially with the delayed delivery missing Christmas and the product not meeting your expectations.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries.
We also appreciate your feedback regarding the product size and presentation, as well as your concerns about safety. We take feedback like this seriously and continue to review it carefully.
We’re sorry that the overall experience did not meet expectations.
Kind regards,
MagnetChess
Horrible service!
Horrible experience. Ordered as a Christmas gift on 9th December and the order arrived on 15th January. No communication. No response to any of my emails. AVOID THIS COMPANY AT ALL COSTS. There are other brands of magnet chess out there. In the grand scheme of things this isn't life and death but ... they should do much better.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Alastair,
I’m really sorry to read about your experience and understand how frustrating this must have been, especially as the order was meant to be a Christmas gift.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re sorry that you did not receive replies to your emails and that the overall experience did not meet expectations.
We appreciate your honest feedback and are sorry for the frustration this caused.
Kind regards,
MagnetChess
Arrival
We got there in the end so thank you. The only thing I think you could do better is to actually contact customers when they contact you.
Thank you for your help.
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Mr G Canning,
Thank you for your feedback and for your patience while waiting for your order.
We’re glad your order arrived in the end, and we truly appreciate your honest comment about communication. We know how important timely responses are, and this is something we are working hard to improve.
Thanks again for your understanding and support.
Kind regards,
MagnetChess
Gave a one only bc I cannot give a…
Gave a one only bc I cannot give a zero. Misleading emails saying they are a family run business packing day and night when the product actually comes from China. Never received my product. Seeking a refund and reporting to my cc company.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Nancy,
I’m really sorry to read about your experience and understand your frustration after not receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. While we operate as a family business, some of our products are shipped through overseas fulfillment partners, which can affect delivery times.
We’re sorry that this has been your experience and understand your frustration in seeking a refund.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
If I could give a no star review I…
If I could give a no star review I would. I ordered in Dec 21st with a guarantee prior to Christmas and it’s Jan 16 an no order. I was given an invalid tracking number and an email on Dec 24 that my order had shipped and an apology for the delay. I still can’t get a response. I am to the point of filing a fraud claim.
21. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Marla,
I’m really sorry to read about your experience and understand how frustrating this must be, especially after being promised delivery before Christmas and still not receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re also sorry that the tracking information did not work as expected and that you have not received a reply to your messages.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
No stars
No stars. Never received my office. Kept being told it’s been shipped. It’s been 2 months since i ordered it. BEWARE!!!
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Cass,
We sincerely apologize for the delay and the inconvenience this has caused.
We understand how disappointing this is, especially as the order was intended for Christmas and has not arrived as expected. We regret the frustration this situation has caused .
During the holiday period, a sudden increase in orders after going viral caused delays in processing and shipping, which also affected tracking updates.
If your order has not been received, please contact us with your order details so we can investigate immediately and provide a priority resolution.
Thank you, and we apologize again for the inconvenience.
Kind regards,
MagnetChess
Shocking service poor product
Ordered this set on December 7th as a Christmas gift, we followed it up on 23rd Dec, it was dispatched on 26th December but only arrived on 16th Jan. Absolutely not acceptable, they claimed to be a small family run business in England?????
The game arrived, and is half the size shown on some photos. What a scam not worth €35 and child never received the gift on time.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Philip,
Thank you for your feedback, and I’m really sorry for your experience.
We understand how frustrating it must have been for your order to arrive late, especially as a Christmas gift. Due to a high volume of holiday orders, delays occurred and some parcels were mishandled by the courier. That said, we sincerely apologize, we should have followed this up much sooner.
Regarding safety concerns, our product undergoes strict quality control before every production run and complies with international safety standards. It is not included in any recall or safety notice. The magnets are tested for durability and correct size, and we have never had a safety incident related to our game.
Thank you for your patience, and we sincerely apologize once again for the inconvenience caused.
Kind regards,
MagnetChess
Order was not delivered, try to contact but did not get a reply
Unfortunately I never received my order. I tried to contact the shop twice, but also never got a reply. I will request a refund, but I am afraid I just lost my money. It is quite frustrating.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Vanessa,
Thank you for reaching out, and we’re truly sorry to hear that you haven’t received your order and were unable to get a response.
We completely understand how frustrating and concerning this must be, especially after trying to contact us multiple times without success. That is not the experience we want for our customers, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and some orders are fulfilled through overseas partners, which can also affect delivery times.
We would really appreciate the opportunity to make this right. If you haven’t received your order yet, please contact us with your order details so we can investigate and arrange a priority resolution.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Exceptionally slow delivery
Was exceptionally slow to be both shipped and then delivered.
3 weeks after ordering, I had to chase up why it hadn’t been shipped. Got shipped 2 days later. Then took another 3 weeks to be delivered.
Was just glad to have actually received the product.
Would not recommend ordering from this group
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi,
We’re really sorry for the long delays you experienced, both with shipping and delivery. We completely understand how frustrating it must have been to wait and chase for updates.
We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in processing and dispatch. That said, we know this doesn’t make the experience any better, and we sincerely apologize.
We’re glad to hear your order did arrive, but we’re sorry it didn’t meet your expectations overall.
If you’re open to it, please email us so we can look into your order and see how we can make this right for you.
Kind regards,
MagnetChess
It finally arrived
After my previous review about this product I just wanted to advise that it was not a scam but it did take about 6 weeks to get the product and also I had to follow up via email twice. Product when it arrived is good and as described.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Catherine,
Thank you for taking the time to update your review, and we’re glad to hear your order has now arrived and that you’re happy with the product.
We’re sorry again for the delay and for the need to follow up multiple times by email. That’s not the experience we aim to provide, and we understand how frustrating the wait must have been.
Your feedback is genuinely appreciated, and we’re taking it on board to improve both our delivery timelines and our communication going forward.
We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you.
Kind regards,
MagnetChess
If you order this item be prepared for…
If you order this item be prepared for a very challenging experience as you will spend weeks if not months tracking your parcel around mainland China and when you finally contact tracking agents they ask multiple questions before offering a 1 to 1 response with a computer technician who will charge you another 5 dollars. At this point if not before I recommend cancelling by your bank to avoid them trying to charge a cancellation fee. Total waste of time and similar items available elsewhere much cheaper
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi John,
Thank you for sharing your feedback, and we’re sorry for the frustration and inconvenience this caused.
We understand how disappointing it is to experience long delivery times and unclear tracking updates. That is not the experience we aim to provide, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, causing confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and are actively working to improve this going forward.
We also want to clarify that there are no hidden fees for support, cancellations, or refunds. We appreciate your feedback and are actively working to improve our shipping and communication so this does not happen again.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
Order never arrived!
I ordered 3 sets of this game, one for each of my kids for Christmas. The order never arrived. Not only that when I try to access the tracking for the delivery or their website, I am blocked. What a scam!!! No email explaining the delay or anything. They just took the money and ran!
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Claude,
Thank you for sharing your experience, and we’re truly sorry for the frustration and concern this has caused, especially as these were intended as Christmas gifts.
We understand how upsetting it is not to receive your order or access tracking or our website, and we sincerely apologize for the lack of communication.
We want to assure you that we are a legitimate business and are actively operating. During the holiday period, we experienced a sudden increase in orders that led to delays in processing and shipping, which also affected tracking updates.
If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution.
Thank you for your patience.
Kind regards,
MagnetChess
I ordered and was charged for 2 sets…
I ordered and was charged for 2 sets and I have yet to recieve them a month later
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Julie,
Thank you for reaching out, and we’re truly sorry for the delay and concern caused.
We understand how frustrating it is to wait this long after being charged, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.
If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution.
Thank you for your patience.
Kind regards,
MagnetChess
over 3 weeks after ordering and still…
over 3 weeks after ordering and still nothing
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Mark,
We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it is to wait this long, especially when the order was expected before Christmas.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times.
We would like the opportunity to resolve this for you promptly. If you have not received your order, please contact us with your order details so we can investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
I ordered over a month ago still…
I ordered over a month ago still haven’t received my item. The shipping tracking they sent now just gives an error and no update. I have been emailing the company for last two weeks with zero response. Really just wanting a refund at this point
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Ashley,
We’re really sorry for the delay and for not getting back to you sooner. We understand how frustrating this must be, especially with the tracking not updating.
We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected.
We understand you’re looking for a resolution, and we want to help. Please email us again so we can check your order and assist you as quickly as possible.
Kind regards,
MagnetChess
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.