Hi. I saw this product on Google and immediately went to Trust Pilot to check how legit this company is. Unfortunately I saw that their 1 star rating is the feedback from most people who bought the p... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Lies, lies and more lies. Ordered three sets for gifts. They continue to promote the product with extra offers, and delivery updates. Still no sign of order, or a response for a refund! SCAM SCAM S... Vis mer
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The product arrived after 16 days. It was as described. The only issue I had was the company sending me emails after 7 days from date of order, asking me how I was enjoying it. It did make me wonder... Vis mer
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I ordered 3 games, they arrived within 10 days. We have had some hilarious games, especially with my two oldest grandchildren (3 & 5). Love it.
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2,0
Under middels
657 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Patience is key
I dislike that it took so long to receive being that it was a Xmas gift. But Daniela was very helpful & kept checking to see if I received the package which I did n my family loves it
Thank you
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Lissette,
Thank you so much for your kind message. We’re really glad to hear that your package arrived in the end and that your family is enjoying it.
We appreciate your patience with the delivery time, especially since it was meant as a Christmas gift.
Thank you again for your support.
Kind regards,
MagnetChess
Order and delivery
Upon reading of your product and orders placed by customers, I learnt that very little communication was forth coming regarding delivery. I found with my order the communication was satisfactory and was pleased to receive an approx. date of delivery and product duly arrived around that date.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi William,
Thank you for sharing your experience, we really appreciate it. We’re glad to hear that the communication met your expectations and that your order arrived around the estimated delivery time.
It means a lot to know that everything went smoothly for you, and we truly appreciate you taking the time to share your feedback.
Kind regards,
MagnetChess
The order took about 3 weeks to arrive
The order took about 3 weeks to arrive. I ordered 2 20 piece sets. Glad I did. 20 pieces with 2 people isn't enough. The pieces are smaller than pictured but they are high quality, well finished and very magnetic. The game is really fun for everyone.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Cris,
Thank you for sharing your experience. We appreciate your patience with the delivery time and are glad your order arrived safely.
It’s great to hear that you’re enjoying the game and that the quality met your expectations.
Thank you again for your support, and we hope you continue to have fun with it.
Kind regards,
MagnetChess
Do not buy!!!
Do not buy!!!
Terrible company. Ordered mid December and still haven’t received the order. Communication is non existent… they just ignore your emails. I’ve asked for a refund but much like my order I’m sure that will never turn up. For my own entertainment I email them every day now just to be annoying !
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Susan,
I’m really sorry to read this and I understand why you feel frustrated after waiting this long without receiving your order or getting the responses you expected.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in both dispatch and replies.
If you’re willing, please reach out to us again with your order details so we can check what’s happening and work on getting this sorted out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
After finally receiving the Game, I am enjoying it.
After finally receiving
MagnetChess and playing the game, I have enjoyed the challenges and strategies.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Bill,
Thank you for sharing your experience. We’re glad to hear that your game arrived and that you’re enjoying it.
It’s great to know you’re having fun with the challenges and strategy.
Thank you again for your support.
Kind regards,
MagnetChess
Thought it was a scam
Thought it was a scam!
Ordered on 7th of December in lead up to Christmas. Thought that might be enough time (over 2 weeks to get before Christmas). Got an initial email but with minimal detail. Waited a few weeks before contacting. They are very good at sending you emails with minimal details to say it’s coming soon (yeah right)…
2nd of Jan “your order will arrive soon”!
10th Jan received email “did you receive your order”… they hadn’t even sent it yet… no emails with tracking reference received.
I then actually sent them a nicely worded email threatening reporting them to ACCC and that I was about to embark on an internet campaign to discredit their product & service and that I’m retired with nothing else to do. Next day (surprise surprise) I get an email from Australia Post with tracking number.
Then “crickets” for another week. They set up the tracking reference again to buy them more time!
We thought we’d done our money and was about to claim on our credit card purchase insurance but much to our surprise they arrived approx 2 months after purchase.
Would NEVER buy from the company again!
Oh… and now after reading reviews they are deemed dangerous and you should keep them away from your kids! Lucky they are for our caravan and they grandkids not on the horizon for at least the next few years!
NOT WORTH THE GRIEF GUYS… not worth the grief! 😉
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Greg,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, tracking details were also delayed, which added to the confusion around delivery.
We’re glad to hear the order did arrive in the end, but we understand that the overall experience left you disappointed and wasn’t what you expected.
If there’s anything further you’d like help with, you’re always welcome to reach out to us.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
Appalling customer service
Appalling customer service. Tried to cancel ahead of very late shipping to be told it was too late even though the website said it could be cancelled if it hadn't shipped (which it had not) . Received eventually but on trying to return it no response to multiple requests for return detail. By ignoring me I'm forced to give up which seems to be the working strategy. Plenty of similar items on Amazon so avoid this company at all costs
Update - I had a reply to this review from Magnetchess asking me to get in touch to sort it out. I did ....and never heard from them. Amazing
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Chris,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. This is not the experience we want for our customers, especially when it comes to cancellations and returns.
We’re also sorry to hear that you did not receive a response to your return requests, as that’s not how things should be handled.
If you’re open to it, please reach out to us again with your order details and we will do our best to help you move forward with this.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
Avoid this scam and illegal product
I made order through the site. Recieved no communication within the timeframe listed on the website for shipping. After researching and confirming it was a scam, I contacted them multiple times across multiple channels to cancel the order and request a refund. I also discovered that the product they are selling is illegal in Australia due to the high-powered magnets and its classification as a children's game. Hence, false advertising that it is a game for the whole family. I eventually received shipping information 4 weeks after ordering, and after I contacted customer support to request cancellation. It wasn't until I opened a PayPal case that I ended up with any response from them, and even then, it wasn't until the day after it arrived. When I contacted them, they just sent proof of delivery like they were waiting until after it was here to do anything. Then they want me to send it back at my expense ($49 shipping), and they would only refund me if they deem it arrived safely. No guarantee to me. Please avoid.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Kelly,
I’m really sorry to read about your experience and understand why you feel upset after everything you’ve gone through.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. We are a small family business, and while we always do our best, this period put a lot of pressure on our operations.
In some cases, this also meant that shipping updates were sent later than expected, which added to the frustration.
If you’re open to it, please reach out to us again with your order details so we can go through this with you and see how we can help move things forward.
We truly apologize for the inconvenience and appreciate you taking the time to share your feedback.
Kind regards,
MagnetChess
Shocking experience
Shocking experience as like so many others. Ordered 5th Dec for Christmas. Advised of delays. Advised they tried to deliver 29/12 but no safe place to leave. Total bull…13 of us there that day and even if that were not the case there are multiple safe spots to leave it. Contacted the company twice before a brief response. On 2nd contact I asked for a refund as game was for Christmas. Their team ignored this and told me they’d resent. A bit later I received a tracking number which once clicked went nowhere. Have emailed twice since. Total silence. Luckily I’ve only wasted $35 but HATE being scammed. AVOID this company!
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Emma,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where delivery attempts or updates were not accurate, which may explain what you experienced.
We are a small family business, and while we always aim to respond and resolve things quickly, we clearly fell short here, especially with the lack of follow-up after your messages.
If you’re willing, please reach out again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
Scam scam scam
Scam scam scam
Do not give them your money
They do not respond to complaints either.
Buy your magnets for cheaper at the hardware or online and get a piece of string.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Rose,
I’m really sorry to read this and understand why you feel this way after not getting the response you expected.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in both dispatch and replies. We know that being left without answers is frustrating, and we’re sorry for that.
We are a small family business and we do our best to support every customer, so we’re sorry that this is how things felt from your side.
If you’re willing, please reach out to us again with your order details so we can check what happened and try to help resolve this for you.
Kind regards,
MagnetChess
Product not delivered
I placed an order for 2 sets and was charged $49.49 on Dec 16,2025. On Dec 21,2025 i received an email stating the company was overwhelmed and there would be a delay. On Dec 24, 2025 i received another email stating the order had been shipped. The "Track Package" link just brings up an error message "This page isn't working".
I recieved another email on Jan 8, 2026 asking if i had received my order. I replied and informed them that i had still not received it and requested the order be cancelled and a refund issued due to this excessive delay.
On Jan 16,2026 i had not received product or a refund, so i reached back out requesting a status update.
On Jan 19, 2026 i received another email stating the order had been shipped. I responded with another request for the order to be cancelled and have a refund issued.
Now it is Jan 30, 2026 and still no delivery or refund has been made. I have just tried to contact them again requesting a refund. I have also replied to each of the advertising emails i have been getting from the same email address listed above asking for a status and requesting a refund.
Also i saw a notice online yesterday that these are being recalled as a danger to children due to them being smaller than advertised and are a choking hazard.
I highly recommend starting away from this company. Completely unreliable. Unfortunately it's most likely a scam.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Donna,
I’m really sorry to read about your experience and for the long delay you’ve had to deal with.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and updates.
We are a small family business and we do our best to respond to every customer, so we’re sorry that this is how things felt from your side.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration and inconvenience this has caused.
Kind regards,
MagnetChess
Mira at MagnetChess was excellent at…
Mira at MagnetChess was excellent at tracking our order! It was a little late but arrived and we love it! We bought a double set!
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Susan,
Thank you so much for your kind words. We’re really glad to hear that your order arrived and that you’re loving the game.
It’s great to know Mira was able to help with tracking your order, and we appreciate your patience with the delivery time.
Thank you again for your support.
Kind regards,
MagnetChess
Customer service rep Mira was great to work with... the game itself though....?
Customer service rep Mira was great to work with. Other than that, Shipping time was horrendous! Purchased well before X-Mas, and finally received 3rd week of December. It took the company to reach out to see if I received the item before anything was done internally to push this through. Once that communication took place, then I had the item in a couple weeks. Overall, the chess pieces are much smaller than shown in the advertising. the rope play field had to be reduced to half size for the game to be played. I also have concerns with small children and potential choking issues due to the magnet sizes. Item should have been half the price based on issues described.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Rob,
Thank you for taking the time to share your experience. We’re glad to hear that Mira was helpful and supported you through the process.
We’re sorry to hear that the shipping took longer than expected and that the overall experience didn’t fully meet your expectations. During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and delivery.
We are a small family business and we do our best to provide a good experience for every customer, so we truly appreciate your feedback on the product, including the size and setup.
Thank you again for your honest review and for your patience.
Kind regards,
MagnetChess
I really like the product.
I really like the product and I think the price is right. My only criticism would relate to the extended time period that delivery took. I did receive a few emails saying that the business was very busy and that there would be a delay so I was aware that it would be the case.
I was in no rush so no big deal. I love playing the game with friends and my grandkids and would highly recommend it. Hours of fun.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Stephen,
Thank you so much for your kind words. We’re really happy to hear that you’re enjoying the game and that it’s bringing fun moments with your friends and grandkids. That truly means a lot to us.
We also appreciate your understanding regarding the delivery time. As a small family-run business, we experienced a higher volume of orders than expected during that period, which caused some delays, but we are continuously working to improve this.
It’s great to hear that despite the wait, the game lived up to your expectations. Thank you again for your support and for recommending us. It really means a lot.
Kind regards,
MagnetChess
Good communication and very happy with…
Good communication and very happy with game
Keep up the good work
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Marita,
Thank you so much for your kind feedback. We’re really glad to hear that you’re happy with the game and that you had a positive experience with our communication.
Your support means a lot to us, and we truly appreciate you taking the time to share this. We’ll keep doing our best.
Kind regards,
MagnetChess
Took forever to arrive
Took forever to arrive. Was about to report to PayPal. Got an email saying Short Supply then another asking if I had received my order, thought I had been scammed and whalaah .. my order arrived.
Happy/Not Happy 🙃
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Sproket,
Thank you for sharing your experience with us. We completely understand how concerning it must have felt while waiting so long for your order, especially when communication may have seemed unclear. We’re really sorry for the delay and the frustration this caused.
As a small family-run business, we experienced a much higher number of orders than expected during that period, which led to delays in both shipping and updates.
We’re glad to hear that your order did arrive in the end, and we truly appreciate your patience. Your feedback helps us improve, and we’re working hard to provide a smoother experience moving forward.
Kind regards,
MagnetChess
Like many of the others
Like many of the others, waiting for my set to arrive. It has now been just under a month. Ordered 1 Jan 26. No response from any of my enquiries on the location. Tracking number shows absolutely no movement from start location. Concerned this is a scam too.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi D,
We’re very sorry to hear that you’re still waiting for your order and that you haven’t received updates to your enquiries. We completely understand why this would be concerning, especially when the tracking has not updated.
We are a small family-run business, and during that period we experienced a much higher number of orders than expected, which unfortunately caused delays in both shipping and customer support responses.
We would really like the opportunity to make this right for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case as a priority and arrange for your order to be resent as soon as possible.
We sincerely apologize for the frustration caused and appreciate your patience.
Kind regards,
MagnetChess
I wish I had checked here before…
I wish I had checked here before ordering. I placed my order on Dec 12 and still have not received it. They have been completely unresponsive to my inquiries. It’s a shame. The game looks like a lot of fun. I would, at least, like to have my money back.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi MaryBeth,
I’m really sorry to read about your experience and understand how disappointing it must feel to still be waiting for your order after placing it in December.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responding to customers as we worked to catch up.
We’re sorry that you didn’t receive the updates you were expecting and that you felt left without a response.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
Slow shipping, fun game
It took over a month to receive the product. Once it arrived, we've been having a lot of fun with it. I think the instructions could provide more details and ideas for different variations of the game, but it seems to be only limited by your own creativity.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Alyssa,
Thank you for sharing your experience. We really appreciate your patience with the delivery time and are glad to hear that you’ve been having fun with the game.
We’re also grateful for your feedback on the instructions. That’s really helpful for us and something we can look at improving.
Thanks again for your support, and we hope you continue to enjoy the game.
Kind regards,
MagnetChess
I’d give zero stars if I could
Edited following response - I asked to cancel my order the day after I placed it and was told it was too late, when in reality they didn’t ship my order for 4 weeks later. I eventually did receive the order, more than 3 MONTHS later. And the bags were about 1/4 of the size as the ad and website made them appear and the magnets are so small that the game is pretty ridiculous. For that alone I will still say- DO NOT ORDER! And magnetchess- family business or not - misrepresenting an item and then shipping from overseas without disclosing that information up front is SCAMMING PEOPLE. - I’d give zero stars if I could. Ordered from them on December 3rd. It’s January 27th and I still haven’t seen this order. Tracking won’t open, order page gives blubberish, and email responses are copy/paste and not responsive. I believe I’ve been scammed and am disputing the charge but want to warn others- DO NOT ORDER!
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Clarissa,
I’m really sorry to read about your experience and understand why you feel this way after waiting so long without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responses as we worked to catch up.
We’re sorry that the updates and communication did not come through as clearly as they should have.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
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