Hi. I saw this product on Google and immediately went to Trust Pilot to check how legit this company is. Unfortunately I saw that their 1 star rating is the feedback from most people who bought the p... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Lies, lies and more lies. Ordered three sets for gifts. They continue to promote the product with extra offers, and delivery updates. Still no sign of order, or a response for a refund! SCAM SCAM S... Vis mer
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The product arrived after 16 days. It was as described. The only issue I had was the company sending me emails after 7 days from date of order, asking me how I was enjoying it. It did make me wonder... Vis mer
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I ordered 3 games, they arrived within 10 days. We have had some hilarious games, especially with my two oldest grandchildren (3 & 5). Love it.
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2,0
Under middels
657 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No delivery and no refund offered. Customer service kept asking same questions. DO NOT BUY!!!
Product was never delivered and no refund offered. Customer was slow and asked same questions repeatedly. Would never buy from them again.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Jeff,
I’m really sorry to hear about your experience. I understand how frustrating it must have been not receiving your order and feeling like you were being asked the same questions repeatedly instead of getting clear help.
That is not the level of service we aim to provide, and I’m sorry that our communication made the situation feel even more difficult rather than helping to resolve it.
If you’re open to it, we would really like the chance to sort this out for you. Please feel free to contact us with your order number or the email used when placing the order, and we will do our best to get this resolved as quickly as possible.
We truly regret the inconvenience and disappointment this has caused you.
Kind regards,
MagnetChess
I ordered and paid for the game in Mid…
I ordered and paid for the game in Mid December 2025 and it is now March 2026 and I have never received the product.
I have asked for a refund on my credit card and not heard from them.
Do not purchase from this company
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Dianne,
I’m really sorry to hear that your order never arrived. Waiting from mid-December until now without receiving the product is understandably frustrating, and I completely understand why you felt the need to contact your credit card provider.
This is not the experience we want for our customers, and I’m sorry that we did not resolve this for you sooner. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on getting this sorted out for you as quickly as possible.
We truly regret the inconvenience and disappointment this situation has caused.
Kind regards,
MagnetChess
NEVER GOT IT!
Item was never delivered. Ordered as a Christmas present. It is March now!
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Jenna,
I’m really sorry to hear that your order never arrived, especially since it was meant to be a Christmas present. Waiting until March without receiving it is understandably very frustrating, and we’re sorry that this has been your experience with us.
If you’re willing, please contact us with your order number or the email used when placing the order so we can check what happened and work on getting this sorted out for you as quickly as possible.
We truly apologize for the inconvenience and disappointment this has caused.
Kind regards,
MagnetChess
If I could give this company a negative…
If I could give this company a negative review I would. It’s been 4 months of back and forth emails, always stating that they are checking with the courier. Tracking numbers never work.
After constant emails and requests for refunds (which they refuse to do), I assume I will never see the product and my money is long gone.
DO NOT BUY FROM MAGNETCHESS!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Sam,
I’m really sorry to read this and I understand how frustrating it must have been to go through months of back and forth emails without getting a clear resolution. Waiting that long while being told that things were being checked with the courier would be very upsetting.
I’m also sorry that the tracking numbers did not work, as this should have been clarified and addressed much sooner. I understand why this has left you feeling disappointed and let down.
If you are open to it, please contact us again with your order details or the email used for the purchase so we can go over what happened and do our best to finally resolve this for you.
We truly regret the frustration and disappointment this situation has caused.
Kind regards,
MagnetChess
DO NOT BUY!!!!!
Ordered 2 sets as Christmas gifts on Dec. 12 - emails to customer service were never answered - they arrived in January! When I requested return information I was informed that they have to be returned t SWEDEN, where it would cost over $100 to return.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Linda,
I’m really sorry to read about your experience and understand why you feel frustrated.
If you’re open to it, please contact us again with your order details so we can go over the situation and see what we can do to help and make this right for you.
We truly regret the inconvenience and frustration this has caused.
Kind regards,
MagnetChess
This was a last minute Christmas gift…
This was a last minute Christmas gift so I waited for ages for it to be delivered; at one point I thought I had been scammed! I asked for a refund and Daniela was great about the process. We decided to wait a bit and lo and behold, the game arrived a few days later. Once it arrived, this game has become a great hit.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Sandie,
Thank you for sharing your experience. We completely understand how worrying it must have felt when the delivery was taking longer than expected, especially since it was a last minute Christmas gift.
We’re really glad we're able to support you during that time and help guide you through the process. It’s a huge relief to hear that the game arrived shortly after and that it has been such a hit since then.
We truly appreciate your patience and your kind words, and we hope the game continues to bring plenty of fun.
Kind regards,
MagnetChess
DO NOT BUY
DO NOT BUY - IS A SCAM
DO NOT BUY - IS A SCAM
DO NOT BUY - IS A SCAM
product never arrived. emails not responded to for months then suddenly they reply 4 months later to say it was sent.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Debra,
I’m really sorry to hear about your experience and understand why you feel upset after waiting so long without clear replies and still not receiving your order.
We are a small family business and during the holiday period we experienced a much higher number of orders than expected, which caused delays in both shipping and customer support.
If you’re willing to reach out to us again with your order details, we would really like the chance to help you and see what we can do to sort this out for you.
Kind regards,
MagnetChess
REPORT TO FEDERAL TRADE COMMISSION
Note their response below: click on their website. Try to find on the wesite a link to customer service. There is none. Also via email I have requested a refund several times. I never received an order number or a tracking number. They just say "we have proof it was delivered" but there could be no proof since it was never delivered. Please do not purchase from this company. They are a scam.
I wish I could rate less then 1 star. This company is obviously a scam. Yet I keep getting adds sent to me, how are they still in business? I've requested my money back but of course that isn't going to happen. I reported them to the Federal Trade Commission and I recommend everyone who has been ripped off do the same.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Deborah,
We’re very sorry to read about your experience and understand how frustrating and disappointing this situation must feel. We would like to reassure you that we are a legitimate small family-run business, and it is never our intention for any customer to feel misled or unsupported.
We would genuinely like the opportunity to resolve this for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case immediately and arrange for your order to be resent to you as soon as possible.
Your satisfaction is important to us, and we are committed to making this right. If we’re able to resolve this to your satisfaction, we would truly appreciate if you would consider updating your review to reflect the outcome.
Kind regards,
MagnetChess
I purchased 2 magnet chess games for…
I purchased 2 magnet chess games for presents. One however, the bag was damaged. The company did not accept that it was faulty and would not replace even after I said I'd return the faulty one. Do not buy from this company!
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Lorinda,
We’re very sorry to hear that one of the chess sets you received had a damaged bag, especially since the items were intended as presents. We understand how disappointing that must have been, and we sincerely apologize for the frustration this situation has caused.
This is not the experience we want our customers to have, and we would really like the opportunity to review your case again and make things right. If you could please contact our support team with your order details, we will be happy to look into this and arrange a suitable solution for you.
Your satisfaction is very important to us, and we truly hope we can resolve this for you.
Kind regards,
MagnetChess
Bestellung im November 2025 aufgegeben
Bestellung im November 2025 aufgegeben, nie eine Lieferung erhalten. Das einzige war die Auftragsbestätigung. Diverse Mails an den Support gesendet - keine Antwort.
Nachtrag vom 15.07.2026: Der Betrag wurde rückerstattet. Besten Dank!
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hallo Felix,
Es tut uns sehr leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben und dass Sie das Gefühl hatten, dass Ihre E-Mails nicht beantwortet wurden. Wir verstehen, wie frustrierend und enttäuschend dies sein muss, und wir entschuldigen uns aufrichtig für die Erfahrung, die Sie gemacht haben.
Dies ist nicht das Serviceniveau, das wir anstreben, und wir würden wirklich gerne die Gelegenheit bekommen, dies für Sie richtigzustellen. Wenn Sie uns bitte erneut mit Ihrer Bestellnummer oder der E-Mail, die Sie zur Bestellung verwendet haben, kontaktieren könnten, werden wir Ihren Fall sofort prüfen und dafür sorgen, dass Ihre Bestellung so schnell wie möglich erneut an Sie versendet wird.
Ihre Zufriedenheit ist uns sehr wichtig, und wir hoffen, dass wir dies schnell für Sie lösen können.
Mit freundlichen Grüßen,
MagnetChess
I feel cheated. Terrible company to deal with.
My order no. 112189 dated 14 December 25 has never been delivered. I have sent numerous enquiring emails and been via their "contact us" link to enquire about what is happening. NOT ONCE HAVE I HAD ANY SORT OF REPLY! After 2 plus months still nothing! My only recommendation is DO NOT DEAL WITH THIS COMPANY.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Mike,
We’re very sorry to read about your experience and understand how frustrating it must be to wait this long without receiving your order or any updates. We sincerely apologize for the lack of response to your emails, as this is not the level of service we aim to provide.
Thank you for including your order number #112189. We would really like to review your case immediately and make this right for you. Please reach out to us once more at our support email, and we will prioritize your request and arrange for your order to be resent as soon as possible.
We truly regret the inconvenience and disappointment this situation has caused, and we appreciate the opportunity to resolve this for you.
Kind regards,
MagnetChess
Had to lodge dispute with bank as they…
Had to lodge dispute with bank as they refused to answer emails regarding cancelling within their policies. Refused to provide return address after multiple emails.
*edited to respond to reply- I have an email trail with responses stating cancelling would not occur because you replied after the timeframe. Company will drag out email communication to ensure customer gives up.
Bank dispute was successful.
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Tracy,
We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive responses regarding your cancellation request. This is certainly not the level of communication or support we aim to provide.
We would really like the opportunity to review your case and clarify what happened with your request and the return process. If you could please contact our support team again with your order details or the email used when placing the order, we will look into this as a priority and provide you with the necessary information and next steps.
We sincerely apologize for the inconvenience this situation has caused and appreciate the chance to address it properly.
Kind regards,
MagnetChess
Sconsigliato
Acquisto fatto l’8 dicembre, con garanzia di arrivo entro Natale, ma, di fatto, prodotto è arrivato a fine dicembre. Servizio clienti scarsissimo, limitato a e-mail automatiche. Servizio di tracciabilità del pacco inefficiente. Consegna in buca, dentro un “pacco” inguardabile (se consideriamo anche il costo dei giochi).
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Ciao Eleonora,
Grazie per aver condiviso il tuo feedback; ci dispiace davvero che il tuo ordine non sia arrivato entro i tempi previsti, soprattutto perché avrebbe dovuto essere consegnato prima di Natale. Comprendiamo quanto possa essere stato deludente e ci scusiamo per il ritardo e per il disagio causato dal tracciamento e dalla comunicazione.
Ci dispiace anche sapere che l'imballaggio non ha soddisfatto le tue aspettative. Ti siamo grati per averlo segnalato, poiché questo ci aiuta a capire dove dobbiamo migliorare sia i nostri processi di spedizione che quelli di assistenza clienti.
Ci piacerebbe davvero avere l'opportunità di rimediare a questa situazione. Se sei disposto a farlo, ti preghiamo di contattare il nostro team di assistenza fornendo i dettagli del tuo ordine, in modo da poter esaminare il tuo caso e lavorare per trovare una soluzione adeguata.
Il tuo feedback è importante per noi e lavoriamo costantemente per migliorare il nostro servizio e l'esperienza complessiva dei clienti.
Cordiali saluti,
MagnetChess
Ordered in plenty of time for…
Ordered in plenty of time for Christmas. It’s now Feb 19th and still getting copy and paste answers about delivery. Pretty sure it’s a scam. Not sure I will ever get the game.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Julian,
Thank you for sharing your experience, and we’re truly sorry that your order has still not reached you after such a long time. We completely understand why this has caused frustration and why the repeated responses you received felt impersonal and unhelpful. That is not the level of service we want to provide.
We take situations like this very seriously, especially when a customer has been waiting since before Christmas. Your order should have been properly followed up and resolved much sooner, and we sincerely apologize for the inconvenience and uncertainty this has caused.
We would really appreciate the chance to look into your case again and make this right for you. If you could please contact us directly with your order number or the email used when placing the order, we will personally review the shipment status and arrange for a replacement to be sent out to you as soon as possible.
We understand that trust is important, and we hope we can resolve this situation for you and provide the support you should have received from the beginning.
Kind regards,
MagnetChess
Horrendous Service
Delivered to the wrong address after an 6 week delay in postage due to poor stock management. Horrendous customer service as them blamed everyone for it but themselves.
They have not sent replacements or refunded my money. Wish I could give them a 0/5
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Alex,
I’m really sorry to read this and I understand how frustrating this must have been, especially after waiting several weeks and then having the order delivered to the wrong address.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where parcels were delivered incorrectly, and unfortunately it sounds like your order may have been affected by this.
If you’re willing, please reach out to us again with your order details so we can look into this properly and work on getting it sorted for you.
We truly apologize for the experience you’ve had and the frustration it has caused.
Kind regards,
MagnetChess
If I could rate any lower I would
If I could rate any lower, I would.
It took 4 weeks before they even apparently sent the package.
Needless to say it never arrived even though I was home all day the date they said it was delivered.
Their only response keeps being contact the courier with the tracking number. Unfortunately the courier company website isnt in English which makes it near impossible to do anything more.
Their next suggestion is to take it up with local authority.
Happy to take your money but item likely will never make it.
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Nic,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch. In some cases, there were also issues with the courier where parcels were marked as delivered incorrectly or handled in the wrong way.
If you’re willing, please reach out to us again with your order details and we will do our best to help you sort this out and find out what happened with your delivery.
We’re very sorry for the frustration and inconvenience this has caused.
Kind regards,
MagnetChess
Appalling
Appalling. I ordered this game as a Christmas gift. It didn’t arrive. I had endless messages from couriers saying it was coming the next day……
In January I was contacted by Vanessa to ask if we had received the game. (I had contacted them by email the day before) I said no and she promised to look into this.
The courier emails started again, ‘Your delivery is coming tomorrow’. Like for little orphan Annie tomorrow was always a day away.
I contacted Vanessa again on a number of occasions and she has disappeared into a black hole.
No game and no refund.
Do not touch with a barge pole
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Gusmac,
I’m really sorry to read this. That kind of experience would be frustrating, especially with the constant delivery updates and no actual delivery.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. There were also cases where couriers sent repeated delivery notifications without successful delivery, which sounds like what may have happened here.
I’m also sorry for the lack of follow-up after you were told this would be looked into. We understand how disappointing that must have felt.
If you’re willing, please reach out again with your order details so we can check what happened and work on getting this sorted for you.
We truly apologize for the experience and the frustration this has caused.
Kind regards,
MagnetChess
Fraud. Don't order!
Have never received the parcel despite many complaints. Never got the money back. Wondering if this is actually a fake company.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi J. Neumann,
I’m really sorry to read this and understand why you feel this way after not receiving your order and not getting clear resolution.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch, and in some cases parcels were unfortunately lost or mishandled by the courier.
We take feedback like this seriously and would really like the chance to help sort this out for you. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on resolving this for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
Took months to dispatch and arrive
Took months to dispatch and arrive. Very poor/no communications throughout. One of the sets arrived without a component but I can’t be bothered to follow up on it given how unresponsive the company has been to date. Would not recommend
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi,
I’m really sorry to read about your experience. It’s disappointing to hear that your order took so long to arrive and that communication wasn’t clear along the way.
I’m also sorry to hear that one of the sets arrived incomplete. We completely understand why you wouldn’t feel like following up after your previous experience, but that’s definitely something we would want to fix for you.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and responses. That said, you should have been kept better informed throughout.
If you’re open to it, please reach out to us again with your order details and we’ll do our best to help you.
We truly appreciate your feedback and are sorry for the disappointment this has caused.
Kind regards,
MagnetChess
LONG delays in receiving order coupled with fraudulent shipping label from the sender…
Like many others, from the time I placed my order until the time it arrived (not to my house…more on that…), it took about a month and a half. I placed the order just before Christmas and it didn’t arrive until February 4th. When the order did arrive, it was held at the post office for fraudulent postage… i.e. the shipper created a fraudulent label. When I originally ordered the game (2 sets), shipping was supposed to be free…smh. I had to go to the post office and pay the shipping before I could actually pick up my order.
I hope the game turns out to be fun, otherwise, I’ve wasted time and effort for nothing.
I would advise against ordering from this company.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Gary,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues during transit with how parcels were handled or processed locally, which may explain what happened when your package arrived.
If you’re open to it, please reach out to us with your order details so we can look into this further and help make things right for you.
We truly apologize for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
MagnetChess
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.