Hi. I saw this product on Google and immediately went to Trust Pilot to check how legit this company is. Unfortunately I saw that their 1 star rating is the feedback from most people who bought the p... Vis mer
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Se hva andre synes
Lies, lies and more lies. Ordered three sets for gifts. They continue to promote the product with extra offers, and delivery updates. Still no sign of order, or a response for a refund! SCAM SCAM S... Vis mer
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The product arrived after 16 days. It was as described. The only issue I had was the company sending me emails after 7 days from date of order, asking me how I was enjoying it. It did make me wonder... Vis mer
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I ordered 3 games, they arrived within 10 days. We have had some hilarious games, especially with my two oldest grandchildren (3 & 5). Love it.
Selskapet har svart
2,0
Under middels
657 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
All good!
I was very sceptical when I saw this advertised on facebook, but I thought if I use PayPal and if something goes wrong I can get my money back, but I didn’t have to do that because I received the items. Their after sale support is great as they reached out to me to see if I have received the item yet. I did receive it and now I carry one with me all the time as I bought three sets. Great fun! Thanks Mira for the after sale communication. Well done!
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi There,
Thank you for your kind feedback . We truly appreciate your trust in giving us a chance despite your initial hesitation. We are delighted to hear that your items arrived successfully and that you are enjoying them.
Providing excellent after-sales support is very important to us, so it is wonderful to know that Mira’s follow-up communication made a positive impression. Your kind words and support mean a great deal to our team.
Thank you once again for your purchase and for taking the time to share your experience.
Kind regards,
MagnetChess
Fun Game/No Issues
I had no issues with the company. Shipped in a reasonable time and the game while simple is a lot of fun. Well at least for competitive types. The first two sets I ordered have become my partners, and just ordered some more for when the larger friends group comes over.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Christopher,
Thank you so much for taking the time to share your experience. We’re genuinely grateful to hear that your order arrived smoothly and that you’re enjoying the game enough to come back for more.
It means a lot to us that it’s becoming something you can share with friends and use in your group.
Thanks again for taking the time to share your experience, and we’re here if you ever need anything further.
Kind regards,
MagnetChess
Total scam
UPDATE 05/11/2026: I did these three things and informed them of all three to get my money back. It wasn't easy, but it worked:
1) Disputed the charge with my bank's credit card.
2) Posted this negative review below.
3) Submitted evidence to the Better Business Bureau regarding the fraudulent transactions this company engages in.
My funds got credited back to me this morning. It pays to fight. And never order from this bogus outfit. They are only out to screw you out of your hard-earned money!
Total scam! I ordered 5 weeks ago and no product has ever arrived. Multiple e-mails sent and only one response "We will review..." I am now disputing the $49 charge for 2 sets and trying to get my money back through my credit card company.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Ernie,
We’re very sorry to hear about your experience and sincerely apologize for the delay, lack of communication, and the frustration this has caused. We completely understand how disappointing this must be, especially after waiting several weeks without receiving your order.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We would really appreciate the opportunity to resolve this for you. Please send us your order number or the email used at checkout so we can urgently investigate your order and provide you with a clear update or resolution as soon as possible.
Kind regards,
MagnetChess
Five months after ordering and still…
Five months after ordering and still haven't received my order. Magnetchess confirmed it was lost with the courier and one email stated they would issue a refund to my credit card but it too never showed up. They continue to apologize via email and claim the refund could take a while depending on my card issuer. Tried explaining it has been 3 months since told the refund was issued.
DO NOT BUY FROM THIS SCAM
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Darryl,
We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to wait several months without receiving your order, and even more so to be informed that a refund was issued when it has still not appeared after three months.
During the holiday period, we experienced a sudden and significant increase in orders after going viral. This unexpected surge placed considerable strain on our fulfillment and customer support processes, which led to delays in order handling, communication, and in some cases, refund processing. That said, this should not have resulted in the extended delay and lack of clarity you experienced.
We kindly ask you to contact us with your order number or the email address used at checkout so we can review your case thoroughly. We will verify the refund status, ensure it is properly completed if it has not been processed successfully, and provide you with a clear and timely resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
MagnetChess
Do not buy
Do not buy! Complete scam!
Edit: MagnetChess have replied below with a cut and paste message that I have received several times during the course of our correspondence. I seriously dispute their claim that they went viral and can't keep up with the orders. I am constantly bombarded by new emails trying to promote the product. I have still not received my original order after 7 months. Why keep sending new offers when they can't fulfil the old ones? So many people have been disappointed by MagnetChess, please do not order from them.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Sally,
We’re really sorry to hear about your experience, and we completely understand how frustrating it can be to wait for your order while not getting timely responses.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We’d like to make this right for you. Please reach out to us with your order number or the email used at checkout so we can look into your order and resolve this as quickly as possible, whether that means providing a status update, arranging a reshipment, or issuing a refund where applicable.
Kind regards,
MagnetChess
Vanessa genuinely cared that we had…
Vanessa genuinely cared that we had recieved what we ordered.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Deborah,
Thank you so much for your kind words! We’re really glad to hear that Vanessa was able to help and made sure everything was received properly.
We truly appreciate your support and will be sure to pass this along to her 😊
Kind regards,
MagnetChess
Absolute scam
Absolute scam. Order has been sent back and they still haven't refunded over 2 months later.
Appalled, total waste of money, had to pay for shipping to Sweden to get a refund
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Belle,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially after waiting so long for a refund.
We want to clarify that we are not a scam, and refunds are processed once returned items are received and verified. That said, a delay of this length is not acceptable, and we sincerely apologize for the inconvenience.
We also understand your concern regarding return shipping, and we’re sorry this added to your frustration.
Please email us so we can check your case directly and follow up on your refund as a priority.
Kind regards,
MagnetChess
A fun game for all ages
A fun game for all ages! My order went 'missing' and we could not find it although we were told it was delivered. Customer service had been busy and after many emails they followed up the courier who sent photos that showed the date of delivery and location for delivery. No other courier has ever dropped a parcel there before. It was well wrapped and was still in perfect condition months after delivery. Thank you Magna chess for following up. They are at the mercy of the courier in many cases. We love the game, easy to carry around and play anywhere.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Katrina,
Thank you so much for your kind review and for your patience, we really appreciate it.
During the holiday period, we experienced a sudden increase in orders after going viral. This caused delays in processing, shipping, and responding to customer inquiries. In some cases, tracking information didn’t update correctly or reflect the courier’s latest status.
We’re glad we were able to follow up with the courier and locate your order. Thank you for your understanding, and we’re so happy to hear you’re enjoying the game, it means a lot to us.
Kind regards,
MagnetChess
This business is a scam
This business is a scam. Items ordered and paid for never arrived. Then they blame the courier company and refuse to sort it out. Don’t waste your money.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi David,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the non-arrival of your order. This is not the experience we want for our customers. While delivery issues can sometimes occur with courier partners, we always take responsibility for investigating and resolving these cases.
We want to assure you that our business is legitimate and fully operational, and we do not ignore customer concerns. We work closely with our shipping partners to track and resolve issues as quickly as possible.
While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.
Please reach out to us directly with your order details so we can assist you further and make this right.
Kind regards,
MagnetChess
Great quality and a fun product - but allow for extended shipping time
I ordered 2 sets a few weeks prior to Christmas and I would recommend them to everyone! They arrived in good condition and they are a great, fun activity for my kids and us to play. My only issue has been the shipping. They arrived much later than the delivery date quoted. The follow up from customer care has been good overall, with my queries responded to in a timely manner. I would say that the shipper let down the company, in my case, and promised unrealistic delivery times. So until the shipper is changed, my recommendation is not to expect this to arrive on time, so plan ahead!!
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Paul,
Thank you very much for your thoughtful feedback and for recommending our product, we truly appreciate it.
We’re delighted to hear that your sets arrived in good condition and that you and your family are enjoying them.
We sincerely apologize for the delay in delivery and understand your concerns regarding the shipping time not meeting the expected estimate. We acknowledge that this is an area for improvement, and we are actively working with our logistics partners to provide more accurate delivery timelines, particularly during peak seasons.
We also appreciate your positive comments regarding our customer care team. It’s encouraging to know that their support and response times met your expectations.
Thank you again for your honesty, patience, and support. Your feedback is invaluable in helping us improve our service, and we are grateful to have you as part of the MagnetChess community.
Kind regards,
MagnetChess
DO NOT BUY AVOID MAGNETCHESS
DO NOT BUY - IT NEVER ARRIVES, They’re a lying pack of thieves who drop ship from Temu or AliExpress and when you question where it is they say not our problem you deal
With the shipping company!!!
READ THE REVIEWS AND AVOID.
You’ll be blamed for it not arriving - read this email they sent me today - 5 months after it was ordered almost.
Hello,
I understand your frustration.
However, once the order has been shipped and handed over to the courier, it is no longer under our responsibility. Any delivery issues or disputes would need to be addressed directly with the shipping carrier.
We appreciate your understanding.
Kind regards,
Vanessa
MagnetChess
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Robert,
Thank you for your message.
We sincerely apologise for the delay. Over the holiday period, we experienced a sudden increase in orders causing delays in processing and shipping, which also affected tracking updates. In some cases, overseas fulfillment can also lead to longer transit times than expected.
We understand your concern and frustration given the time that has passed.
As you are not in direct contact with the local courier, we will not require you to obtain a lost package certificate. We will follow this up directly with the shipping provider on our side and continue investigating.
Please kindly send your order details (order number, full name, and delivery address) so we can proceed with the investigation.
We will update you as soon as we have more information.
Kind regards,
MagnetChess
Slow shipping but overall a good experience
Look. Its going to take some time for this to come in but they follow up and make it work the best they can. Slow shipping. Fun game. Patience.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Jared,
Thank you for sharing your experience. We really appreciate your patience with the shipping time.
We’re glad to hear you enjoyed the game and that our follow-up made a difference along the way.
Thanks again for your support.
Kind regards,
MagnetChess
I did order for Christmas but was not…
I did order for Christmas but was not worried that it wasn't to arrive until after. I saw the ad,it looked like fun. My grandchildren don't even play the game they just have fun watching the magnets attach themselves.
When it came it came no problem here.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Janice,
Thank you for sharing your experience. We’re really glad to hear everything arrived without any issues.
It’s nice to hear your grandchildren are having fun with it.
We truly appreciate your support.
Kind regards,
MagnetChess
I ordered these for Christmas presents…
I ordered these for Christmas presents in October 2025. (I am an early shopper.) They arrived in time for Christmas. 😊
My father's 86 year-old friend wanted a set so I ordered several more for him and my father's other buddies. I had no issues with the delivery time. Once I got confirmation that they were on the way I just waited patiently. Very pleased with the product.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Gwenevere,
Thank you so much for taking the time to share your experience, we really appreciate it. We’re very glad to hear that your order arrived in time for Christmas and that everything went smoothly with the delivery.
We also appreciate your patience while waiting for the shipping confirmation, and we’re happy to know you’re pleased with the product. Thank you again for your support and for choosing us for your Christmas gifts.
Kind regards,
MagnetChess
STILL Never received-Scam
Update-12/12/25 I was charged 44.10 & .44 from Magnetchess Stockholm SEUS & international fee# 507436. 12/16/25 i was charged 39.00 & .39 from the same (fee# 264750). The fees were taken out of my account. These were messages I received from them. 1/27- moving thru delivery network, Vanessa. 2/21 Following up on order, Ana. 3/6 Lost in transit, Daniella. 3/9 If I'm happy tell trust pilot and mention Daniella's name. 3/16 Order on it's way, delivery 1-3 weeks maybe sooner, Daniella.3/24 Already shipped- cannot cancel-Dani 3/25 Shipment has not moved in some time- lost in transit-Dani 3/31 Sorry lost- resending. Experiencing unusually high number of orders and small percentage were affected by carrier issues or lost in transit- Emma
This company has strung me along for 5 months! How is it possible my orders got lost 3 times? This has never happened in the 30 years we've lived in this neighborhood! If this truly is a reputable company, please correct this matter. Order #'s 104333 and 119158. People out there buying gifts for their kids...I'd have 2nd thoughts about ordering from MagnetChess
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Jan,
I’m really sorry to read about your experience. I completely understand why you would feel upset, especially if it appeared that you were charged twice and still did not receive your order. That is not how things should have gone, and I’m truly sorry for the frustration this has caused.
It sounds like there may have been an issue with the shipment or the order processing, and we should have communicated more clearly and resolved this for you sooner. We take situations like this very seriously and would really like the chance to look into it properly.
If you can please contact us again with your order details or the email used when placing the order, we will review everything carefully, including the billing and delivery status, and work on getting this sorted out for you as quickly as possible.
Again, I’m very sorry for the stress and inconvenience this has caused, and we appreciate you bringing this to our attention so we can address it.
Kind regards,
MagnetChess
Great customer service
I ordered several sets & they took "forever" to arrive BUT their follow up from customer service was outstanding! They sent several emails, even months afterward, to make sure that my sets had arrived. Not many companies would care enough to do that!
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Annette,
Thank you very much for sharing this, we truly appreciate your kind words. We’re glad to hear that your sets arrived safely in the end, and we’re especially happy that our follow-up helped give you some reassurance while you were waiting.
We know delays can be frustrating, so we always try to stay in touch and make sure our customers are taken care of even after an order has been shipped. It means a lot to hear that this made a difference to you.
Thank you again for your patience and for taking the time to leave such thoughtful feedback.
Kind regards,
MagnetChess
Ordered 3 sets as Christmas presents.
Ordered 3 sets as Christmas presents.
Nothing arrived despite promises by email that they had been dispatched. Requested a refund but nothing received despite confirmation emails from the company.
Complete fraudulent company avoid at all costs.
It's now nearly August still no sign of delivery or the refund they promised on several occasions by email. They keep on asking for my PayPal details and then do nothing about it.
Totally fraudulent company.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Byron,
I’m really sorry to read about this, especially since the sets were meant to be Christmas presents. I completely understand how upsetting it must have been when nothing arrived and you were left waiting without clear answers.
During the holiday period we had a sudden surge in orders after one of our promotions went viral. This caused delays with some shipments, and in a small number of cases parcels were unfortunately lost or mishandled by the courier. That does not make your situation any less frustrating, and we are very sorry you were affected.
We would really like to make this right for you. If you could please contact us again with your order number or the email you used when placing the order, we will check everything immediately. If your items were not delivered, we can resend them with priority shipping or make sure you receive a full refund if that has not already been completed.
We are a small family run business and we care a lot about our customers, which is why we take situations like this seriously. We truly hope you will give us the chance to resolve this properly for you.
If we are able to sort this out and you feel happy with the outcome, we would really appreciate it if you would consider updating your review to reflect the resolution. Your satisfaction is the most important thing to us.
Thank you again for bringing this to our attention, and we hope to hear from you soon so we can help.
Placed order on December 2nd 2025 and…
Placed order on December 2nd 2025 and company promised to deliver before Christmas. Here we are March 25 and no sign of my order anywhere. Numerous requests were answered with promises to look into it, sorry for delay and you will receive shipping info soon. I have not received anything so far.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Tanya,
I’m really sorry to read this and I completely understand why you’re frustrated. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or proper updates is not the experience we want anyone to have.
During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier. Even so, we should have followed up and resolved this for you much sooner, and I sincerely apologize for the inconvenience this has caused.
We would really like the chance to put this right for you. If you can contact us again with your order number or the email used when placing the order, we will look into it immediately and arrange for your order to be sent out again as a priority.
We genuinely care about our customers and take situations like this seriously.
Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly.
The magnetic chess game is fantastic…
The magnetic chess game is fantastic and our grandchildren love it and we love it too….thank you Amanda and team for you follow up after delivery and amazing product….very happy
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi John,
Thank you so much for your kind words. We’re really happy to hear that you and your grandchildren are enjoying the magnetic chess set. It’s always wonderful to know our products are bringing families together.
Thank you again for your support, and we hope you continue to enjoy many great games together.
Kind regards,
MagnetChess
STILL NOT RECEIVED - 3 months on
I ordered the MagnetChess set on the 27th December 2025 and kept an eye on the tracking of it. My order has still not been received and when I look up the tracking number it says its been too long and has been closed off. They keep sending me emails asking how my purchase was received and I keep sending them one back saying I want a refund. Ive had enough now. Im not following up anymore they can just keep my money. I hope no one every buys anything from them again. Extremely disappointed in service
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagnetChess
Hi Katrina,
I’m really sorry you’ve had to deal with this for so long. Waiting three months and still not receiving your order or getting a clear resolution would be incredibly frustrating for anyone, and I completely understand why you’ve reached the point of giving up.
I’m also sorry that you kept getting emails asking about your experience while you were still trying to get help. That must have felt really upsetting and I can see why it added to your disappointment.
If you’re willing to give us one more chance, we would really like to sort this out properly for you. If you can send us your order number or the email you used when placing the order, we will look into what happened and do our best to finally put this right.
Again, I’m truly sorry for how this situation has made you feel and for the stress it has caused.
Kind regards,
MagnetChess
Dette er Trustpilot
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