The customer support has been great! My case was falling apart within 6 months of use. But after contacting support they are able to send me a replacement. Overall the MagBak case fits my needs and ha... Vis mer
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Had a small issue with a defective product but the MagBak Instagram reps lead me to speak to someone through email and they were willing to get the problem solved quick. Very attentive, the issue has... Vis mer
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I have the Magbak case for my Samsung s25 ultra as well as the wireless charger for my Tesla model y. This is by far the best case I've ever used and an excellent company who stands behind their produ... Vis mer
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I can’t say enough good things about MagBak. Their products are great, but what really stands out is their customer service. They truly stand behind their products and take care of their customers whe... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Kontaktopplysninger
719 S Los Angeles St, 90014, Los Angeles, USA
- info@1lss.com
- magbak.com
4,7
Enestående
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They really honor their warranty…
They really honor their warranty service, and the people who help you are really pleasant.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi there,
Thank you for your review!
We're so glad to hear that you've had a positive experience with both our warranty process and our support team. We work hard to make every interaction as smooth and helpful as possible, so your feedback means a lot to us.
Thank you for choosing MagBak!
MagBak Team
Incredible Customer Support and Product Backing!
I’ve been using the MagBak Elite case for my Galaxy S25 Ultra since last September. While I absolutely love the case ecosystem and its unmatched magnet strength, the side frame recently started warping around the volume keys, and the default black pinky cushion tore at the attachment points.
I reached out to their support team to check my warranty eligibility, fully expecting to pay hefty international shipping fees to get it sorted out here in the Philippines. Instead, the team completely blew me away. They processed a free replacement right away, updated my delivery address seamlessly, and waived the international shipping fee entirely! They even made sure to include proper replacement documentation to help the package clear local customs smoothly.
It’s rare to find a company that stands behind their premium products with this level of hassle-free, top-tier service. Highly recommended!
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Nico,
Thank you for the fantastic review!
We're delighted to hear that our team was able to make the process easy and seamless for you. Providing reliable support and standing behind our products is something we take great pride in, so it means a lot to know that came through in your experience.
We truly appreciate your support, your recommendation, and for choosing MagBak!
MagBak Team
The customer support has been great
The customer support has been great! My case was falling apart within 6 months of use. But after contacting support they are able to send me a replacement. Overall the MagBak case fits my needs and having the strongest magnets without disrupting the S25 Ultra's S Pen.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Paul,
Thank you for the great review! We're delighted to hear that your MagBak case has been a great fit for your needs and that you're enjoying the strong magnetic hold without any interference with your S25 Ultra's S Pen.
It's also wonderful to know that our support team was able to provide a positive experience. We work hard to deliver both reliable products and helpful service, so feedback like yours means a lot to us.
Thank you for your support and for being part of the MagBak family!
MagBak Team
They have some quality cases and even…
They have some quality cases and even better customer service
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Kadarius,
Short and sweet and we love it! We're thrilled to hear you're enjoying the quality of your case and that our customer service made an even bigger impression.
Our team works hard to deliver both great products and great support, so your feedback means a lot to us.
Thank you for your support and for taking the time to leave a review!
MagBak Team
MagBak has had amazing customer service…
MagBak has had amazing customer service through a warranty claim. The MagBak Elite case has done an amazing job protecting my phone but recently became damaged. I contacted customer service and they quickly responded and sent a replacement case. It is a breath of fresh air to have good customer services experiences with companies these days.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Shawn,
We’re so glad to hear your Elite case has been doing its job protecting your phone, and that our team was able to make the warranty process quick and hassle-free when the damage occurred.
Providing fast, helpful support is something we work hard at, so it means a lot to hear that your experience stood out. We're thrilled we could get a replacement on the way and keep your phone protected.
Thank you for taking the time to share your experience and for your support. Reviews like yours truly make our day!
MagBak Team
MagBak - seriously impressive!
I've been a long-time customer of another brand (for something like 8 years?), and whilst I still think the alternate brand is a great option, MagBak has now shot to the top of my list! I ordered the MagBak Elite for my iPhone 17 Pro Max back in October of last year. The style, function, protection, and magnetic function of the cases are just superb, especially the magnetic hold which was the number 1 reason I purchased it. The case from MagBak is the only case I could find where the additional magnets allowed for the case to fit onto any magnetic surface safely and securely without the need for any external accessory. I did a lot of research and even spent $60 on an external accessory (which didn’t turn out the way I planned) so I'm really impressed with how functional and protective the case is - I have dropped my phone multiple times and never had any issues or damage to the phone. It also comes with a screen protector and an easy to install tool which doubles as the actual box so that is pretty ingenious. And now after several months, I see the service matches exactly! I had a slight issue with my case where one of the small parts which holds the pinkie cushion broke off and Magbak replaced the case in less than a week! Considering they would have had to ship the case from another country, which is seriously impressive service! The customer service team was quick to respond, friendly and eager to resolve my issue.
As I want the review to be genuine, I would have a couple pieces of feedback re the case for improvement.
1) I know this was a major pro for me so I'm definitely not knocking the magnets at all, if anything its more the design of the iPhone 17 pro max, but basically I have found the due to the large camera bump on the back, sometimes I have to position the case/phone in a specific way for the magnets to attach properly on certain equipment at the gym particularly when I’m trying to stick it vertically.
2) I had an issue with the initial screen cover that I had on the phone - it wasn’t the MagBak cover, so perhaps that’s why. But basically, when I put the MagBak case on, it kept lifting the screen cover off either corner at the top of the phone and caused bubbles. Eventually I ended up replacing the cover and haven’t had any issues since.
3) I do love the customisation parts/accessories for the case, but it would be cool if you had other colours of the full case to choose from
Other than those 3 things, I highly recommend this case and MagBak to anyone looking for a phone case – you won't regret it! 5 stars all the way
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey there,
Wow, thank you for such a detailed and thoughtful review. This genuinely made our day! :raised_hands: We're thrilled the MagBak Elite has earned the top spot after 8 years with another brand, that means a lot to us. And we're glad our team was able to get your replacement sorted quickly, even across borders!
We really appreciate you taking the time to share your feedback on the magnets with certain gym equipment, the screen protector compatibility, and color options. These are exactly the kinds of insights that help us improve. We'll make sure to pass them along to the team.
Thank you for the 5 stars and for recommending MagBak. We hope to keep earning your trust with every product and every interaction!
MagBak Team
Had a small issue with a defective…
Had a small issue with a defective product but the MagBak Instagram reps lead me to speak to someone through email and they were willing to get the problem solved quick. Very attentive, the issue has been solved in a very impressive manner. Quick email responses and I felt like I was heard and appreciated as a person and customer of MagBak! Now I feel like apart of the MagBak Family.
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey Juan,
Thank you so much for sharing this. It truly means the world to us! We're sorry you experienced an issue with your product, but we're so glad our team was able to step in and get it sorted out quickly.
That's exactly the kind of experience we strive to create for every customer. We appreciate your support and hope you continue to love your MagBak products!
MagBak Team
Worth the buy
This case is very good. I've dropped my phone countless times and it doesn't even have damage. I thought I wouldn't use the magnets very much but it turns out anywhere I can use them, I do. I did have a problem with the finger loop in the back but the customer service team helped and resolved it very quickly.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Orlando,
Thank you for the awesome review! We're thrilled to hear your case has protected your phone through countless drops and that the magnets have become a feature you use all the time. It's funny how quickly "I probably won't use this much" turns into "How did I ever live without it?"
We're also glad our team was able to get the finger loop issue resolved quickly. It sounds like your phone has been putting the case through a rigorous drop-testing program. Fortunately, the case understood the assignment!
Thanks again for your support and for choosing MagBak.
MagBak Team
Wonderbar
Great - absolutely fantastic customer service - and a pretty nice case too
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Richards,
Thank you for the wonderful review! We're thrilled to hear that our customer service made such a great impression. And we're especially happy that you're enjoying your case too, that's a pretty great combination in our book!
We appreciate your support and thanks for being part of the MagBak family.
MagBak Team
Excellent customer support and service
Excellent customer support and service. My product had an issue a year after I purchased and MagBak made it right immediately.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Collin,
Thank you for sharing your experience! We're glad our team was able to step in and help when your product developed an issue, even a year after your purchase. Standing behind our products and taking care of our customers is something we take seriously, so it's great to hear we were able to make things right quickly.
We truly appreciate your support and your trust in MagBak.
MagBak Team
Had a broken piece of a phone case and…
Had a broken piece of a phone case and they replaced it right away.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Jeff,
Thank you for sharing your experience! We’re glad our team was able to get the broken piece replaced quickly and make the process easy for you. Taking care of issues promptly and keeping our customers covered is always important to us.
We really appreciate your support and thank you for choosing MagBak!
MagBak Team
10/10 Company and Employees & Product
10/10 Company and employees, my case has an issue with the magnets and the screen not working with my s-pen in areas and I was going to deal with it and warned people about it on a post thru a comment and MagBak reached out to me to sort it with an updated case that fixes the issue with out me reaching out to them, That shows amazing workmanship and dedication to the name MagBak and who they are, They truly care about your experience with the product!! Highly recommend, prices may be steep but product is great quality and they will take care of you!
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Jimmy,
This was such an awesome review to read, thank you! We’re really glad our team was able to proactively reach out and get you set up with an updated case that resolved the magnet and S-Pen issue. Making sure our customers have the best possible experience with our products is always the goal, and it means a lot to hear that our team’s effort and dedication stood out to you.
We truly appreciate the recommendation, your honesty, and the support. Thanks again for being part of the MagBak family!
MagBak Team
They stand by their product.
This is my second replacement of my case. That being said, the process was carried out without hassle. I sent proof of the problem and the replacement was sent with out delay. It is great to deal with a company that stand by their product.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hi Randy,
We really appreciate you taking the time to share this! We’re glad the replacement process was smooth and hassle-free, and that our team was able to get everything sorted quickly after reviewing the issue. Standing behind our products and making sure our customers are taken care of is something we take seriously, so this means a lot to hear.
Thanks again for your continued support and for sticking with MagBak through multiple replacements. We truly appreciate it!
MagBak Team
I’ve owned a magbak case for over 4…
I’ve owned a magbak case for over 4 years now and absolutely love it. Bought it to keep my phone off the floor of the gym and never looked back!
Customer service has also been excellent!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey David,
Keeping phones off questionable gym floors since day one 💪
We love hearing that your MagBak case has been going strong for 4 years! Really appreciate the shoutout for our customer service team as well.
MagBak Team
Awesome customer service and support
Awesome customer service and support. I love their products and use them every day. I highly recommend them to all of my coworkers.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey Anthony,
This might be the kind of workplace influence we need more of 😄
Really appreciate the support and for recommending MagBak to your coworkers! It means a lot to hear our products have become part of your everyday routine.
MagBak Team
I have the Magbak case for my Samsung…
I have the Magbak case for my Samsung s25 ultra as well as the wireless charger for my Tesla model y. This is by far the best case I've ever used and an excellent company who stands behind their product. I had a slight issue with the case cracking and they sent me a warranty replacement quickly and efficiently.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey Tony,
We’re glad to hear your setup has been treating you well! Nothing better than a MagBak case and Tesla charger combo working together 😄
Really appreciate you giving us the opportunity to make things right with the replacement as well. Our team is always happy to help when needed, and we’re grateful for your support!
MagBak Team
Very helpful with addressing my…
Very helpful with addressing my concerns and offering to make it right. A+ service froma helpful staff.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey Steve,
Thank you for the great feedback! We’re really glad our team was able to address your concerns and help make things right. Providing helpful, reliable support is something we take a lot of pride in, so hearing this means a lot to us.
We’ll be sure to share this with the team, they’ll definitely appreciate the A+ rating 😄
Thanks again for your support!
MagBak Team
The quality and material is great…
The quality and material is great except they have to redesign the case for s26 Ultra especially where the magnetic sticks sticks on is crooked and not seating flat.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey Michaele,
Thank you for the honest feedback and for calling out the quality of the materials. We really appreciate it. We’re sorry to hear the fit around the magnetic attachment area on your S26 Ultra case hasn’t been sitting as expected.
Feedback like this is incredibly valuable and helps our team continue improving future designs and refinements. If you haven’t already, please feel free to reach out to our support team with a few photos so we can take a closer look and help out however we can.
We truly appreciate you taking the time to share your experience with us.
MagBak Team
World class customer service
World class customer service! Their return policy and process was smooth and easy!
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey Michael,
Thank you for the amazing feedback! We know returns are never the most exciting part of shopping, so we work hard to make the process as smooth and painless as possible 😄
Hearing that you had an easy experience with both our customer service and return process truly means a lot to the team. We really appreciate your support!
MagBak Team
Great product and excellent customer…
Great product and excellent customer service hands down
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra MagBak
Hey Dylon,
Short, simple, and straight to the point, we love it 😄
Thank you for the kind words and support. Hearing that both the product and customer service delivered a great experience truly means a lot to our team. We appreciate you being part of the MagBak family!
MagBak Team
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