Maebe Anmeldelser 

470
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Lovely clothes I’m very basic so the high fashion I don’t buy but the palm pants and other types are brilliant I would say Molly-Mae hunni can we have some that are for us shorter girls pretty please.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I ordered the daily errand set and I ordered the wrong size for the top. I contacted maebe care team who were really attentive and helpful with my return. Upon request they were able to issue my store... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I purchased the fine knit top for a trip to Paris. Wore for an afternoon with a strap over bag but the top is now completely ruined as the top has now majorly bobbled. I am now left with a top I... Vis mer

Vurdert til 5 av 5 stjerner

I’ve been really impressed with the quality of the clothing. Everything I’ve ordered has been well made and feels great. On the rare occasion I’ve had an issue, the customer service team has been fant... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Klesbutikk

Skrevet av virksomheten

maebe is a non-seasonal brand crafted to elevate your everyday wardrobe. With a focus on high-quality pieces designed for daily wear, the brand draws inspiration from traditional British heritage, reimagining timeless classics that exude quality. It’s for the person who seeks a touch of sophistication in their day-to-day style, but without the unattainable price point.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

470 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 87 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(470)

207 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great products great material

Great products great material

29. mai 2026
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Svar fra Maebe

Hi Sharon,

Thank you for your review.

Thank you for taking the time to leave a review.

We are so pleased you love your new purchases. Thank you for supporting maebe and we hope you shop with us again soon!

Thanks-Team maebe

Vurdert til 5 av 5 stjerner

Absolutely love this brand

Absolutely love this brand. Lovely fabrics and designs. Had an issue with a pair of jeans. The team were amazing, responded within 2 hours. Free return, no quibble and replaced the item, all within 5 days.
Would highly recommend 5 Stars *****

4. juni 2026
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Svar fra Maebe

Hi JoJo,

Thank you for your kind review.

We are are sorry to hear there was an issue with your item, however we are delighted our customer care team were able to resolve this swiftly and will ensure your feedback is shared with the team! They are always happy to help.

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

I can’t recommend Maebe enough

I can’t recommend Maebe enough. The quality of all the pieces is second to none and every item I have bought has become something I wear regularly and even still the quality hasn’t changed. Worth every penny.

2. juni 2026
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Svar fra Maebe

Hi Lillie Mae,

Thank you for taking the time to leave a review.

We are delighted to hear you love your new purchases, we always strive to provide the highest quality items for our customers!

We truly value your support and thank you for choosing Maebe!

Thanks-Team Maebe

Vurdert til 1 av 5 stjerner

Premium price, disappointing longevity

I’ve been a loyal Maebe customer and have always loved the brand, which makes this experience especially disappointing.

I purchased the Seam Detail Boyfriend Jeans for £90 and absolutely loved them—the fit, style and overall look were exactly what I was hoping for. Unfortunately, after just over a year, the jeans have shown significant wear, including the denim thinning and tearing, which I would not expect from an item at this price point.

I contacted customer service in the hope of discussing a repair, replacement, or even a goodwill gesture, but my complaint was declined solely because it fell outside their 6-month faulty item policy. While I understand brands need policies, I was disappointed that no flexibility or goodwill was offered, particularly as a repeat customer.

What’s most frustrating is that I genuinely love the brand and wanted to continue shopping with confidence, but this experience has left me feeling let down—not only by the quality of the item, but by the lack of customer support when I raised a genuine concern.

Beautiful clothing, but sadly my experience has made me question whether the quality and aftercare match the premium pricing.

20. mai 2026
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Svar fra Maebe

Hi Ellie,

Thank you for your review.

We are sorry to hear this and appreciate the time taken to provide feedback. We have carefully reviewed your correspondence with the team, and can see that on this occasion they were unfortunately unable to offer any exception outside of our policy timeframe due to the length of time passed. As the jeans were delivered over 13 months ago, this falls significantly outside of the 6 month faulty policy. Having reviewed the information provided, they were unfortunately unable to take this matter further.

Whilst we appreciate this is not the outcome you were hoping for, we would like to reassure you that their response has been provided in line with our policies and current consumer guidance. We sincerely apologise for the disappointment caused and thank you again for your understanding and support of Maebe. Your feedback has been shared internally.

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Excellent quality

Excellent quality. Stylish. I have got the track jacket in two colour ways, and I’m not exaggerating when I say everytime I wear one, people comment and ask me where it’s from. Have recently bought the fine knit pointelle set in buttercream and loved it so much ended up getting it in black.

19. mai 2026
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Svar fra Maebe

Hi Kate,

Thank you for taking the time to leave a review.

We are delighted to hear you love your new purchases, we always strive to provide the highest quality items for our customers!

We truly value your support and thank you for choosing Maebe!

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Very happy with my many purchases

I’ve purchased a fair few items now from maebe and all been good quality fast delivery had one problem with delivery and customer service acted swiftly and resolved it no problem

6. mai 2026
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Svar fra Maebe

Hi Clare,

Thank you for your kind review.

We are happy to hear you have had a positive experience with Maebe from start to finish, we always strive to provide the highest level service for our customers.

We thank you for supporting Maebe and cannot wait to see what you order next!

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Customer service is very kind and fast…

Customer service is very kind and fast with replies. Found out TOO late that my adress was incomplete and the Made sure it was handled within a few hours.

Also I just love the products of Maebe. Great quality and design, but not too expensive. Would recommend!

17. mai 2026
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Svar fra Maebe

Hi Denise,

Thank you for taking the time to leave a review.

We are delighted to hear our customer care team were able to assist you swiftly, they are always here to help and we will ensure your feedback is shared with the team.

Furthermore, we are happy to hear you love your purchases and cannot wait to see what you choose next.

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Great customer service when needed help

19. mai 2026
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Svar fra Maebe

Hi Jess,

Thank you for taking the time to review your experience.

We are delighted to hear our customer care team were able to assist you, they are always happy to help! We will ensure your feedback is shared with the team.

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Gorgeous products

Gorgeous products, amazing quality, fast shipping, beautiful packaging, cannot fault the Maebe shopping experience. Ive never had any issues so not needed customer service so I cant comment on that, but as long as my experiences stay positive i will keep buying from Maebe, I absolutely love them!

19. mai 2026
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Svar fra Maebe

Hi Emma,

Thank you for taking the time to review your experience.

We are pleased to hear you had a great experience from start to finish, we always strive to provide the highest level service! We are delighted you love your purchases and thank you for choosing Maebe.

Thanks-Team Maebe

Vurdert til 1 av 5 stjerner

Beware of the very short returns window.

The returns window is too short. Most retailers give you 28 days to return the item. It’s really disappointing.

30. april 2026
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Svar fra Maebe

Hi Victoria,

Thank you for your review.

We have looked into this and can see you did not reach out to us regarding returning therefore the team were unable to review this further for you.

For reference, you have 14 days from the day after your order is delivered to let us know. The returned items must arrive at our warehouse within 14-days of you letting us know.

Please do reach out to our care team for assistance with this: care@maebe.co.uk

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Excellent customer service received…

Excellent customer service received from start to finish. I had to return an item as it was too big for me. However, I love the clothing and it’s quite rare for me to return anything. I would say the clothing is very good quality and is worth the price. I accidentally sent back the wrong item and they have kindly sent it back to me and my issue has been resolved so quickly and efficiently. I am very happy with Emma’s service. Thankyou so much!

18. mai 2026
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Svar fra Maebe

Hi Hannah,

Thank you for taking the time to leave a review.

We are so pleased to hear Emma was able to assist you in resolving this, we will ensure your feedback is shared with her and the team.

Our customer care team are always happy to help!

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Can’t fault this brand everything is so…

Can’t fault this brand everything is so well thought out. Love all my items :)

18. mai 2026
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Svar fra Maebe

Hi Larissa,

Thank you for taking the time to review your experience.

We are so delighted to hear you love your purchases, we appreciate your support and cannot wait to see what you choose next!

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Beautiful Maebe

I absolutely love every piece I’ve bought from maebe, the quality & design is always perfect and is super flattering. I love their packaging too. I’m totally in love with their burgundy 2 piece wrap skirt & top, I feel so beautiful in it!!!

15. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Maebe

Hi Chanel,

Thank you for taking the time to leave a review.

We are so delighted you love your purchases, we thank you for choosing and supporting Maebe!

We can't wait to see what you choose next!

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

I just wanted to say how fantastic the…

I just wanted to say how fantastic the customer service support team are. They handled my return issues quickly and effectively. They were even kind enough to extend the return date for me as I was saving issues my side allowing me to have a refund for part of my order.
Also the quality is fantastic!!!!

30. april 2026
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Svar fra Maebe

Hi Emma,

Thank you for taking the time to review your experience.

We are really pleased to hear that our customer care team were able to assist you with your return we will be sure to pass your feedback on. They are always happy to help!

We are so happy you love your purchases, we always strive to provide the highest quality items for our customers.

Thanks-Team Maebe

Vurdert til 1 av 5 stjerner

Very poor customer service

Very poor customer service.

I have made two orders with Maebe and been disappointed both times with their service. The first order was faulty as the loop for the cuffs snapped so easily after trying to put a button through, as the security tag had been snipped off (as I wore the item and planned to keep it) they refused to refund me or repair the item.

My second order they confused the item I returned and refunded me for the item which costed less. Thankfully I checked my refund and had to highlight they hadn’t processed the full refund. Yet to hear back from them.

Very disappointing as I absolutely love their clothes!

11. mai 2026
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Svar fra Maebe

Hi Alexis,

Thank you for taking the time to review your experience.

We are sorry to hear this, we have reviewed this matter and can see on May 12th this matter was resolved and you were refunded in full for the issue with the Polina Track Jacket - Beige. We appreciate you bringing the issue to our attention and we are pleased to see this was resolved swiftly.

In addition, in regards to your refund we can confirm that you were refunded correctly as the refund in question was for the
Every Wear Jeans - Black rather than the jacket which was processed separetly. We apologise for any confusion that may have been caused by this.

We are pleased to see both issues mentioned are already resolved! Please feel free to reach out to our care team if there is anything else we can assist you with: care@maebe.co.uk

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Amazing products and customer service team

I bought the Away day set and the quality is really nice, as well as the fit! In love! I was also in contact with customer service both regarding the product itself and shipping related questions. They were really helpful and answered quickly. Will probably order again in the future, even though it was expensive to ship to Sweden!

11. mai 2026
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Svar fra Maebe

Hi Alice,

Thank you for your lovely review.

We are happy to hear you are pleased with your order, we always strive to provide the highest quality items. Thank you for choosing Maebe.

Furthermore, we are delighted to hear our customer care team were able to assist you, they are always happy to help!

We cannot wait to see what you choose next!

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Amazing customer service!

I ordered the Awayday Pleated Set in Cream. Upon arrival I noticed a mark on the top (the fabric and quality of the product however is amazing!) After finding this mark, I sent an email to the customer service team and within 2 hours I had received: a response with an apology, a free returns label and free next day delivery replacement order. Emma’s customers service and support was absolutely brilliant, making everything stress free and exceptionally efficient. Would 100% recommend.

7. mai 2026
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Svar fra Maebe

Hi Heather,

Thank you for your kind review.

We are very sorry to hear about your item however we are pleased to hear our customer care team were able to resolve this swiftly. They are always happy to help.

We appreciate your understanding of the situation and will ensure your feedback is shared with the team.

Thank you for choosing Maebe.

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

Emma at Maebe kindly helped me recently…

Emma at Maebe kindly helped me recently as I lost a shoulder pad that pops in my jacket. She was really helpful and arranged for a new shoulder pad to be sent out super quickly, thank you!

5. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Maebe

Hi Lily,

Thank you for taking the time to leave a review.

We are so happy to hear our customer care team were able to assist you, we will ensure your feedback is shared with Emma!

The team are always happy to help and we are pleased this has been resolved.

Thanks-Team Maebe

Vurdert til 1 av 5 stjerner

Robbery in returns

Really disappointing experience returning items.

I followed the return process exactly, using the prepaid Evri label provided by the retailer and securely packaging the items in the original packaging. The parcel was delivered and confirmed by the company as sealed on arrival with no signs of tampering.

However, they are now refusing to issue a refund, claiming the parcel contained “only empty packaging” when opened.

There is no verified weight taken at drop-off, and the weight they’ve relied on (0.002kg) was simply a pre-generated label weight, not an actual recorded weight. No evidence has been provided to show what was in the parcel at the point it was handed to the courier or during transit.

Their entire decision is based on internal warehouse checks after delivery, which does not prove what was sent.

As the return label and courier were provided by them, responsibility should sit with the retailer and their delivery partner, not the customer.

I have now had to escalate this through my payment provider to recover my money.

Very frustrating and not the level of customer service I would expect.

16. april 2026
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Svar fra Maebe

Hi Charlotte,

Thank you for your feedback.

We are sorry to hear about your experience. We have reviewed this matter and can see following a full review of the return, including CCTV footage of the package being received and opened, we can confirm the parcel arrived sealed and showed no signs of tampering. Our investigation found that the returned items were not present when the parcel was opened at our warehouse only the empty polybags were inside.

While we understand your concerns regarding the courier process, we have no evidence to indicate any interference during transit. Based on all available information, we were unable to accept liability in this instance.

We recognise you have escalated this with your payment provider and we have cooperated in full with this.

Thanks-Team Maebe

Vurdert til 5 av 5 stjerner

I needed to amend my shipping address…

I needed to amend my shipping address and was worried I wouldn't receive my item but the team got back to me quickly and assured me they had sorted for me. Very happy

29. april 2026
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Svar fra Maebe

Hi Talia,

Thank you for taking the time to leave a review.

We are so pleased to hear about your experience with our customer care team and we will ensure your feedback is shared with the team! We always strive to provide the highest level of service and we are so happy they could resolve your issue swiftly.

Thanks-Team Maebe

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