Great company. Used because they are local to me. Jordan was polite and professional on the phone and ensured that when my wife picked up our small order of boxes, it was quick and easy. Within a few... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Never had a problem with this company in the past. I ordered. Some large boxes and ended waiting 7 days for them evan though i paid the next day deliver this was rembersed later to me when i chased. I... Vis mer
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I have ordered telescopic boxes , delivered next day what I haven't expected at all. Shipping was free that's why I was surprised next day delivery. Prices are quite fairly. Recommend this company.
Selskapet har svart
The courier arrived at the destination and was explicitly told that he was not allowed to leave the pallet in the underground car park, which he agreed to. However, the driver left the pallet and when... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Macfarlane Packaging
Skrevet av virksomheten
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Kontaktopplysninger
Whitehall Avenue, MK10 0BU, Milton Keynes, Storbritannia
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
3,9
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
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Great Customer Service
Quick delivery, and when they didn't manage to find the delivery address, they followed up (a real person!) and sorted it. It was what I needed.
29. juli 2026
Svar fra Macfarlane Packaging
Hi Lily,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fantastic to hear you enjoyed our quick delivery and the service provided by our team!
We look forward to helping you with any packaging you need in the future.
Best wishes,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi Abraham,
Thanks for taking the time to leave a 5-star review.
We're so pleased you're impressed with Macfarlane.
We look forward to supplying your packaging in the future.
Best wishes,
The Macfarlane Team
Easy to order & good delivery time
22. juli 2026
Svar fra Macfarlane Packaging
Hi Paulene,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fantastic to hear you think our site is easy to order on and we offer good delivery timescales.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi BH Blackmore team,
Thanks for taking the time to leave us a review. We really appreciate it.
We're sorry to hear you've not received your entire delivery.
Your order has been flagged to our Online Customer Care Team, and they've called your office and followed up with an email to update you on the items you're waiting for.
If you need anything else, please don't hesitate to get in touch. Contact us by calling 0800 288 88 22 or emailing customercare@macfarlanepackaging.com.
Best wishes
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Good morning Chris,
Thanks for taking the time to leave us a review. We're sorry you've not recieved you're order yet.
Currently, our standard delivery is 3-5 working days (excluding weekends) from the day the order is processed. We aim to process orders the same day if they come in before 3pm. If they come in after this cut-off time, they are processed on the next working day.
We have flagged your order number to our Online Customer Care team to look into and they can see you also submitted an enquiry form. We've asked them to get in touch with an update as soon as possible.
Best wishes,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi Bob,
Thanks for taking the time to leave the 5-star review!
Thanks,
Macfarlane Packaging Team
I was kept informed about the delivery…
I was kept informed about the delivery arrangements in a very efficient manner and importantly the parcel was delivered on time and as arranged
1. juli 2026
Svar fra Macfarlane Packaging
Hi George,
Thanks for taking the time to leave us a 5-star review, it's very much appreciated.
Many Thanks,
The Macfarlane Packaging Team
Helpful customer service!
22. juni 2026
Svar fra Macfarlane Packaging
Hi Georgiana,
Thanks so much for leaving us a 5-star review.
Our Online Customer Care Team will really appreciate that you think they offer helpful customer service - we'll pass the feedback on!
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Simple online ordering with good range…
Simple online ordering with good range of choices in bag sizes and thickness. Good follow-up with customer services as original bag sizes were out of stock but they sourced an alterative supply within a couple of days and delivered these shortly after.
18. juni 2026
Svar fra Macfarlane Packaging
Hi,
Thanks for taking the time to leave a 5-star review! We really appreciate it.
We're glad to hear our Online Customer Care Team were able to help you efficiently and that you like our range of bags!
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Online ordering and chat box was helpful
17. juni 2026
Svar fra Macfarlane Packaging
Hi Paula,
Many thanks for taking the time to leave us a 5 star review, we appreciate you taking the time to let us know how we're doing.
Many thanks!
The Macfarlane team
I haven’t received delivery
I received delivery, sent emails chasing, no answer, also received an invoice even though I’ve already paid
17. juni 2026
Svar fra Macfarlane Packaging
Hi Ricky,
We're sorry to hear you've not received your delivery. Our Customer Care team got in touch with you via email to let you know this has been delayed by a few days.
Unfortunately, the colleague handling this was out of the office today (Monday), so another team member tried to call and email you in case your email went directly to the absent colleague's inbox.
We provide a system-generated copy invoice for your records, as our order confirmation is not a formal invoice if you need one for any accounting purposes. This is not another payment request.
If you need further support, please call us on 0800 2 88 88 22.
Best wishes,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi Mark,
Thanks for taking the time to leave a 5-star review. We really appreciate it.
It's great to hear you think we're the best packaging company out there.
We look forward to supporting you in the future.
Best wishes,
The Macfarlane Packaging Team
Excellent customer service
great communication with buyer. very helpful and quick responses. Would recommend.
1. juni 2026
Svar fra Macfarlane Packaging
Hi Ruby,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fab to know you'd recommend us to others using packaging and that our communication is top-notch.
Thanks for choosing Macfarlane.
Best wishes,
The Macfarlane Packaging Team
The four items ordered came in four…
The four items ordered came in four deliveries - items missed each time.
The chips are bad quality and to return them we have to pay more for collection than the actual cost of the product.
2. juni 2026
Svar fra Macfarlane Packaging
Hi Denton Antiques team,
Thanks for taking the time to leave a review. We really appreciate it.
First, please accept our apologies for the missing items. Unfortunately, our courier partner has lost the same item multiple times. We have provided replacements, per your discussions with our Online Customer Care Team. The feedback will be escalated to our courier partners, as this is not an acceptable level of service.
Regarding multi-parcel deliveries, our orders are often shipped in multiple parcels to keep delivery costs down for customers. This avoids the use of expensive pallet couriers. We are working on ways to improve our delivery services and give customers more options on how deliveries are shipped.
The packing chips you mentioned are biodegradable packing peanuts made from starch. Our Customer Care Team explained that the texture/bounce is as expected, and it is not a fault. As you wish to return this item and it is not faulty, an associated collection fee applies per our returns policy. The team explained that the foam-based chips are also available to order if you’d like to try these. We’re consistently reviewing our delivery and collection fees and will take your feedback into account when they are next assessed.
Our team is always here to help and provide advice before purchase if you need guidance on the packaging products that will work for your business. We do hope you give us another chance and consider us for your packaging needs in the future.
Best wishes,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi Neal,
Thanks so much for taking the time to leave us a review!
The Macfarlane Packaging Team
I have been dealing with mcfarlaine for…
I have been dealing with mcfarlaine for many years. Always good products and great customer care.
1. juni 2026
Svar fra Macfarlane Packaging
Hi Stuart,
Many thanks for taking the time to leave a 5 star review, it's lovely to hear that we're delivering great customer care.
Many thanks,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi John,
Many thanks for taking the time to leave a 5 star review, it's very much appreciated!
Thanks,
The Macfarlane Packaging Team
Great service!
26. mai 2026
Svar fra Macfarlane Packaging
Hi Andy,
We appreciate you taking the time to leave us a review, thanks so much!
The Macfarlane Packaging Team
Ordered online
Ordered online, waited, waited, waited. eventually phoned to find out why they hadn't sent my order.
Out of stock, didn't have any date for new stock, trying to source from elsewhere but no idea when or if they would be able to ship my order.
It would have been courteous to let me know what was going on.
Cancelled order and ordered elsewhere.
20. mai 2026
Svar fra Macfarlane Packaging
Hi Adam,
We're really sorry to hear you didn't have an ideal experience with us.
After investigating your order with our Customer Care Team, they informed us they spoke to you on Friday when you called, within 1 working day of placing your order, to let you know that the item was out of stock. However, they were trying to source an alternative.
Customer Care advised we'd try to source an alternative and attempt to deliver in our standard 3-5 working day delivery window. They also said they'd call you back with an update when one was available. On Monday, Customer Care was still trying to source the stock before calling you.
We appreciate that this isn't ideal and have fed back that it would have been preferable to call you back sooner on Monday. Unfortunately, we are not open on weekends and Bank Holidays, so we couldn't have called over the weekend.
We hope you consider using us again in the future.
Best wishes,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Thanks for taking the time to leave us a review. We really appreciate it.
If you have a query about a price in the future, don't hesitate to get in touch with our friendly Online Customer Care team.
Best wishes,
The Macfarlane Packaging Team
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