Never had a problem with this company in the past. I ordered. Some large boxes and ended waiting 7 days for them evan though i paid the next day deliver this was rembersed later to me when i chased. I... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great company. Used because they are local to me. Jordan was polite and professional on the phone and ensured that when my wife picked up our small order of boxes, it was quick and easy. Within a few... Vis mer
Selskapet har svart
The courier arrived at the destination and was explicitly told that he was not allowed to leave the pallet in the underground car park, which he agreed to. However, the driver left the pallet and when... Vis mer
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I have ordered telescopic boxes , delivered next day what I haven't expected at all. Shipping was free that's why I was surprised next day delivery. Prices are quite fairly. Recommend this company.
Selskapet har svart
Informasjon om virksomheten
Om Macfarlane Packaging
Skrevet av virksomheten
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Kontaktopplysninger
Whitehall Avenue, MK10 0BU, Milton Keynes, Storbritannia
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
3,9
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Good prompt service
Since requiring pretty regular supplies of a specific size of corrugated paper, for I think 2 years now, the company has been prompt in sending these items to me. I require the rolls to be fully wrapped, and they have been delivered either plastic wrapped or, much more commonly, in a cardboard box -- so I am very happy with the company's service.
31. august 2026
Svar fra Macfarlane Packaging
Hi Mrs Hyman,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fantastic to hear that you think our service is prompt and that you appreciate how we package our products too.
Thanks again! We look forward to supporting you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Very prompt delivery as promised.
28. august 2026
Svar fra Macfarlane Packaging
Hi Bob,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's great to hear you enjoyed our prompt delivery!
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Good customer service and fast delivery
19. august 2026
Svar fra Macfarlane Packaging
Hi Mr Millsom,
Thank you so much for taking the time to leave us a five star review, this is very much appreciated
Many thanks,
The Macfarlane Packaging Team
First time dealing with the company and…
First time dealing with the company and excellent very quick service. Product is superb as discribed.
13. august 2026
Svar fra Macfarlane Packaging
Hi Paul,
Thank you for taking the time to leave us a five star review, it is very much appreciated!
Many thanks,
The Macfarlane Packaging team
On Time delivery and product exactly as…
On Time delivery and product exactly as described
17. august 2026
Svar fra Macfarlane Packaging
Many thanks for taking the time to leave us a review, it's very much appreciated!
Best Regards,
The Macfarlane Packaging Online Team
Said it was in stock but it wasn't.
12. august 2026
Svar fra Macfarlane Packaging
Hi Niall,
Thanks for taking the time to leave a review. We're sorry that We're sorry that it hasn't been a great experience for you.
The stock was shipped to you on Friday 21st, as soon as it became available. Please accept our sincere apologies for the delay you experienced.
Best Regards,
The Macfarlane Packaging Online Team
Great product, good communication and reasonable price
Great product, good communication and reasonable price. Delivery was prompt after I had ordered the tubes. Recommended.
9. august 2026
Svar fra Macfarlane Packaging
Hi David,
Many thanks for taking the time to leave us a review, it's very much appreciated!
Kind regards,
The Macfarlane Packaging Team
Damaged outer packaging
The outer cardboard packaging was badly damaged, but luckily the inner boxes were mildly scuffed at the edges.
12. august 2026
Svar fra Macfarlane Packaging
Hi Andrew,
Thanks for taking the time to review us.
We're sorry to hear the outer packaging for your order arrived in that condition. That's usually a sign it's had a rough time in transit, so while it's good to hear the inner boxes came through with only minor scuffing, it's certainly not the standard we want your delivery to arrive in.
We'd really like the chance to look into this for you. If you could get in touch with our Customer Care team at customercare@macfarlanepackaging.com or on 0800 2 88 88 22, quoting your order number, we'll see what we can do to put it right and make sure it's fed back to help prevent it happening again.
Thanks again for letting us know.
Best wishes,
The Macfarlane Packaging Team
Impressive Service
Everything went smoothly- no issues-timely delivery- competitive price- no complaints!
10. august 2026
Svar fra Macfarlane Packaging
Hi John,
Thank you for taking the time to leave us a five star review, it is very much appreciated.
Many thanks,
The Macfarlane Packaging team
Easy to navigate online ordering…
Easy to navigate online ordering website, fast delivery.
5. august 2026
Svar fra Macfarlane Packaging
Hi Mark
Thanks for taking the time to leave a 5-star review. We really appreciate it.
It's fantastic to hear you think our website is easy to navigate and that you enjoy our fast delivery.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Order placed on 4th August
I placed an order on 4th August. Estimated delivery was 3-5 working days, it is now 8 days and I have received no communication from the company whatsoever.
Macfarlane was a personal recommendation but I will be suggesting people use anyone but Macfarlane unless I have an update & apology
4. august 2026
Svar fra Macfarlane Packaging
Hi Nick,
Thank you for your feedback. We're very sorry this has been your experience. Going this long without a word from us simply isn't good enough, particularly when you'd chosen us on a personal recommendation. We completely understand the frustration.
One of our team has since spoken with you and followed up by email: your postal tubes are being booked into stock and we've asked the warehouse to prioritise dispatching your order. You also made a fair point about stock visibility at the point of ordering and our web team is looking into clearer communication on availability, so this is less likely to catch anyone out in future.
We'd genuinely like the chance to put this right and win back your recommendation. If there's anything else you need, please reply to that email or call us on 0800 2 88 88 22.
Best wishes,
The Macfarlane Packaging Team
Ordered on the 7th of August
Ordered on the 7th of August, not until the 11th did I get any indication my order would not be fulfilled due to a lack of stock.
7. august 2026
Svar fra Macfarlane Packaging
Hi Martin,
Thanks for your feedback. We're very sorry this has been your experience and you're quite right to flag this.
When items are out of stock or on backorder, you should hear from us within 48 hours of placing your order. On this occasion we didn't meet that standard. Waiting until the 11th to learn your order couldn't be fulfilled isn't the experience we want to give and we apologise for the lack of communication.
One of our team has since been in touch directly with an update on the postal tubes and an in-stock alternative for the labels, so we can get your order moving as quickly as possible. Please reply to that email or call us on 0800 2 88 88 22 and we'll sort it out for you.
Best wishes,
The Macfarlane Packaging Team
Payment made on the 30th July 2026
Thought order had gone astray, but neighbour took in during my holiday.
29. juli 2026
Svar fra Macfarlane Packaging
Hi Bill,
Thanks for getting in touch, and we're sorry for the concern here - waiting on an order you're expecting is never a good feeling.
Having looked into this, our records show the order was delivered on 3rd August and left in a safe place, which is within the 3–5 working day delivery window for your order. One of our team has already reached out to you directly with the delivery confirmation and the details of where it was left, so please do check there in the first instance.
If it isn't where we've indicated, or anything doesn't look right, please reply to that email or call us on 0800 2 88 88 22 and we'll get it sorted for you right away.
Best wishes,
The Macfarlane Packaging Team
you sent the wrong polythene bags and…
you sent the wrong polythene bags and a week later I am still waiting to hear when the correct ones will be sent & the wrong ones collected for return totally unacceptable i needed them today have to improvise
31. juli 2026
Svar fra Macfarlane Packaging
Hi Steven,
Thanks for taking the time to leave a review.
We're sorry this hasn't been an ideal experience for you. Receiving the wrong bags is frustrating enough, but being left waiting a week for an update on the correct ones and the collection is not good enough, especially when you needed them for a specific day.
We understand our Online Customer Care team has now been in touch by email with two options: collecting the incorrect bags and arranging a full refund, or sending a replacement in the next available size. We want to get this put right in whichever way works best for you.
If it's easier to talk it through, please call us on 0800 2 88 88 22.
Best wishes,
The Macfarlane Packaging Team
A good company and easy to order
Easy to use website to find what you want to order. Prices were good but I thought the delivery charge was quite high at £10.99 + VAT but I think they still deserve 5 Stars. I only ordered a few rolls of Fragile stickers. We normally click & collect but didn't have time to do it this time. Ordered on a Friday and delivered on the following Tuesday which I thought was good as well. All in all a great company!
31. juli 2026
Svar fra Macfarlane Packaging
Hi Ann,
Thanks so much for leaving us a 5-star review.
It's fantastic to know you think we're a great company. Your feedback about delivery fees is useful and has been passed on to our eCommerce Team for consideration.
We hope you choose Macfarlane the next time you need packaging.
Best wishes,
The Macfarlane Packaging Team
My third time using this company
My third time using this company, quick delivery as always.
30. juli 2026
Svar fra Macfarlane Packaging
Hi Ian,
Thanks for taking the time to leave us a 5-star review. We really appreciated.
It's fantastic to hear from a repeat customer! We're glad to hear your delivery arrived swiftly.
We look forward to supporting you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi Colin,
Thanks for your feedback. We’re sorry to hear your order was delayed and understand how frustrating this must have been.
Your order was dispatched promptly from our side, but unfortunately there was an issue during the courier delivery process which meant the goods did not arrive as expected. As soon as this was brought to our attention, our Onlien Customer Care Team contacted the courier to investigate and kept you updated on the progress.
To avoid any further delay, we have arranged a free replacement order for you, which has now been dispatched. Our team will also reach out to ensure the replacement delivery has arrived with you in the coming days.
We’re sorry again for the inconvenience caused and appreciate your patience.
Best wishes,
The Macfarlane Packaging Team
They didn't send notification of the…
They didn't send notification of the delivery date so I missed it. The first notification I got was from DHL saying that they had tried to deliver.
I arranged re-delivery for the next day and MacFarlane have apologised.
Not my usual experience with them, I'm normally very happy with their service.
27. juli 2026
Svar fra Macfarlane Packaging
Hi Malcolm,
Thanks for taking the time to leave us a review. We're very sorry you had this experience.
When our products are shipped via courier, you should get system-generated emails letting you know when items have been dispatched and when they're out for delivery. We're investigating why this hasn't happened in your case. The only exception is when this is on a pallet, which uses a different delivery service.
We've asked the Online Customer Care team to get in touch with you to ensure delivery is rearranged.
We hope you'll consider giving us another chance.
Best wishes,
The Macfarlane Packaging Team
Low quality products
2. august 2026
Svar fra Macfarlane Packaging
Hi Sina
Thanks for taking the time to leave us a review.
We're very sorry to hear you've experienced a quality issue with one of our products. We've asked our Online Customer Care Team to get in touch with you to try to resolve this for you.
When we have more information, we will provide feedback to our Procurement Team as needed to ensure quality issues are avoided in the future.
Best wishes,
The Macfarlane Packaging Team
Great Customer Service
Quick delivery, and when they didn't manage to find the delivery address, they followed up (a real person!) and sorted it. It was what I needed.
29. juli 2026
Svar fra Macfarlane Packaging
Hi Lily,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fantastic to hear you enjoyed our quick delivery and the service provided by our team!
We look forward to helping you with any packaging you need in the future.
Best wishes,
The Macfarlane Packaging Team
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