Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Selskapet har svart
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Se hva andre synes
I have been using Macfarlane packaging for 9+ years and Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with t... Vis mer
Selskapet har svart
The only reason I am giving 2 stars, rather than zero is because Kayleigh at Customer Services is great and what boxes have arrived are good quality. A week on from placing an order for next day deli... Vis mer
Selskapet har svart
I’ve had a great experience with Macfarlane Packaging. Samantha is always incredibly helpful when it comes to providing accurate stock details, which allows us to plan our inventory effectively. She’s... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Macfarlane Packaging
Skrevet av virksomheten
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Kontaktopplysninger
Whitehall Avenue, MK10 0BU, Milton Keynes, Storbritannia
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,0
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1k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Macfarlane Packaging
Hi Carl,
Thanks so much for taking the time to leave us a 5 star review.
We look forward to working with you again in the future.
Thanks,
The Macfarlane Packaging Team
Orders dealt with promptly and…
Orders dealt with promptly and dispatched.
Delivery within good time frame.
Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
10. april 2026
Svar fra Macfarlane Packaging
Hi Mrs Hyman,
Many thanks for the five star review, we very much appreciate you taking the time to leave your feedback.
Many thanks,
The Macfarlane Packaging Team
Boxes perfect
Boxes perfect, delivery left much to be desired, paid for next day delivery and delivered four days later
9. april 2026
Svar fra Macfarlane Packaging
Hi Keith,
Thanks for taking the time to leave us a review.
It's great to know you think the boxes you ordered are perfect, but we're very sorry to hear you had a poor experience with our courier partners.
Our Customer Care Team will process a partial refund of your delivery fee, as you did not receive the service you selected. If there's anything else we can do, please email customercare@macfarlanepackaging.com and we'll endeavour to help.
We will also be sharing this feedback with our couriers.
We hope you'll consider giving us another chance.
Best wishes,
The Macfarlane Packaging Team
Missing Delivery
The only reason I am giving 2 stars, rather than zero is because Kayleigh at Customer Services is great and what boxes have arrived are good quality. A week on from placing an order for next day delivery, I still don’t have a complete order and have given up hope of it arriving despite having made calls to chase it.Will not use again.
UPDATE Missing parts of delivery turned up this evening very badly packaged. My order is now complete but my experience has not been good.
8. april 2026
Svar fra Macfarlane Packaging
Hi Karena,
Thank you for taking the time to leave us a review.
We're very sorry that you had this experience with your order.
After further investigation, we understand that our courier partners let us down on the delivery front, due to a machine breakdown and a missed collection.
Since you've spoken to Kayleigh in our Customer Care Team, we understand you've been given a refund on your delivery fee, and the missing item that got lost during transit has been dispatched again for you.
This is not the usual experience we expect to provide to customers and we will be sharing your feedback with our service providers. We have also shared your feedback about the outer packaging with our Logistics Team.
We hope that you will consider giving us another chance in the future, if you ever need packaging again.
Best wishes,
The Macfarlane Packaging Team
Terrible experience - verbally abused by a member of staff in the car park
Visited the Clifton site to collect an order, was verbally attacked by the car park gates by a female member of staff as we were struggling to get access to the car park and was blocked in by the same females car. Really poor way to treat customers, left me feeling quite threatened and nervous to even get out of the van to pick up my order. I can’t say I would ever recommend or return here, terrible experience - all I can say is steer clear!
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Lucy,
We are deeply sorry to hear you experienced this at one of our sites. Please accept our sincere apologies.
Your feedback was escalated to management, as this is not the behavior we would expect from our colleagues.
Since your initial feedback, you have spoken to Jackie, the local manager, who provided a refund and resolution to the situation.
Again, please accept our apologies. We hope you will consider us for your packaging needs in the future.
Kind regards,
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi Aniko,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you think we offer fast delivery, quality products and good customer service.
Don't hesitate to use Macfarlane in the future for your packaging needs!
Best wishes,
The Macfarlane Packaging Team
I’ve had a great experience with…
I’ve had a great experience with Macfarlane Packaging. Samantha is always incredibly helpful when it comes to providing accurate stock details, which allows us to plan our inventory effectively. She’s also been very supportive whenever there are delayed deliveries, keeping us informed and helping resolve any issues quickly. A pleasure to work with.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Yabang,
Many thanks for the five star feedback, it's very much appreciated. I'll be sure to pass your comments about Samantha on to the team.
Many thanks!
The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Hi Alan,
Many thanks for the 5* review, much appreciated!
The Macfarlane Packaging Team
Macfarlane has been brilliant to use
I have been using Macfarlane packaging for 9+ years and
Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with the customer service and all the problem solving along the way she has been brilliant. Highly recommend!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Adrian,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to know you've been enjoying our customer service and a loyal customer for almost a decade!
We look forward to supporting you with your packaging needs in the future.
Best wishes,
The Macfarlane Packaging Team
Damaged Layflat Tubing was reported…
Damaged Layflat Tubing was reported immediately; it is now Thursday and no response has been received regarding a refund or replacement.
24. mars 2026
Svar fra Macfarlane Packaging
Hi Sarah,
Thanks for taking the time to leave us a review.
We understand from our Customer Care Team that they initially acknowledged receipt of your email within 24 hours but were unable to source a replacement for your damaged item immediately. Therefore, they took longer than ideal to get back to you with a resolution.
We can only apologise in this instance. We aim to resolve any customer service requests within 48 hours / 2 working days, if not sooner.
We understand that our Customer Care Team has since confirmed a replacement will be delivered next week. We hope this meets with your satisfaction.
Please don't hesitate to get in touch with us if you need anything else.
Best wishes,
The Macfarlane Packaging Team
Very poor delivery and after-sales service.
It's a shame.
Since I moved, they've been sending packages to my old address; they have no way of managing it properly.
Wrong shipments—I recently received items I didn't order.
Shipments with missing items.
Shipments with the wrong address.
Every time I place an order with them, I get nervous.
I've spoken with my business partner, and we're going to end our business relationship with MacFarlane. We'll look for an alternative.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Isidro,
Thanks for taking the time to leave a review.
We're sorry to hear about the issues you've been having regarding your delivery address.
If you can provide additional information to contactus@macfarlanepackaging.com, we can look into this for you and ensure your address is updated.
If you're a website customer, you can log in and amend your delivery address in the "My Account" section of the website. If you're a customer of one of our local branches, please email us using the contact details provided, and we can coordinate the correction.
Again, please accept our apologies. This is not the experience we expect for our customers and we will take your feedback on board.
We hope you'll give us another chance.
Best wishes,
The Macfarlane Packaging Team
Still awaiting delivery ...paid £19.99…
Still awaiting delivery ...paid £19.99 for a next day delivery!
18. mars 2026
Svar fra Macfarlane Packaging
Hi Dimitri,
Thanks for taking the time to leave a review. We appreciate your feedback.
I understand our customer care team has reached out to you and offered a full refund in this instance.
Unfortunately, although the parcel left our warehouse the same day, our courier partner misrouted the consignment and didn't inform us, which created the delay.
I can only apologise, as this is not the experience we want Macfarlane customers to receive. We have passed this feedback on to our courier partner too.
We hope our customer care team has resolved the matter to your satisfaction, and you will consider giving us another chance.
Best wishes,
Charlotte from The Macfarlane Packaging Team
Svar fra Macfarlane Packaging
Thanks for taking the time to leave a 5-star review Simon. We really appreciate it.
Don't hesitate to get in touch if you need any further support with your packaging.
Best wishes,
The Macfarlane Packaging Team
Great Support
Friendly, professional staff who are willing to assist their customers whether the matter is big or small. Communication is excellent and answers are quick. All round, from our amazing sales Rep (Jen) to Dawn and the drivers we have always received A+ service!
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Andy,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to hear about the clear communication and excellent service you've received from not only our sales team but our logistics colleagues as well.
We look forward to working with you in the future.
Best wishes,
The Macfarlane Packaging Team
Great customer service from Samantha
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Garrett,
Many thanks for taking the time to leave a 5 star review, it's very much appreciated!
We're glad you received great customer service from Samantha, we'll be sure to pass on your comments.
Many Thanks,
The Macfarlane Online Team
Amazing Customer care
A product I had ordered was currently out of stock, Samantha kindly emailed me as soon as this became apparent, she made sure to offer alternative products of similar status to me which may I add were slightly dearer but proceeded to not charge the extra amount because of the stock outage, Brilliant service and customer care
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Stacey,
Thanks so much for the five star review, it's very much appreciated! So glad you received amazing customer care from Samantha, we'll be sure to pass on your comments!
Thanks again,
The Macfarlane Packaging Team
Usually have some sort of issue
Usually have some sort of issue, whether it be late delivery or wrong items sent. Always gets sorted without issue but it does happen quite often, and late delivery does often require me to contact them, instead of them contacting me to let me know.
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Ricky,
Thanks for taking the time to leave us a review. We're sorry you haven't had an ideal experience recently.
If you could please email contactus@macfarlanepackaging.com referencing your latest order number or account name, we can get the relevant team to look into this for you, whether it's our web team or one of our regional distribution centres.
Best wishes,
The Macfarlane Packaging Team
Samantha has Great Customer Service!
Had a great experience with Macfarlane Packaging, Samantha O'Sullivan was very helpful when our order had to change, she made sure we got a replacement product and that our order shipped on time. Would highly recommend this company.
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Joann,
Thanks so much for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear that you think our customer care team are very helpful and that you'd recommend us.
Don't hestate to choose Macfarlane in the future if you need packaging.
Best wishes,
The Macfarlane Packaging Team
Not owning up to their misakes
I emailed Macfarlane Packaging with details of the boxes I needed, but instead of confirming properly, they sent me a quote full of their own product codes and jargon that didn’t mean much to me. Even though they clearly knew the boxes looked different from the ones I had requested, they went ahead and sent the wrong items anyway. To make matters worse, they are refusing to give me a refund for their mistake. Very poor communication, unhelpful service, and a frustrating experience overall. I expected a reliable supplier, but this experience has been nothing but disappointment. I won’t be using them again and would not recommend them.
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Oskars,
Thanks for taking the time to leave us a review. We aim to provide clear communication and high-quality service when dealing with all customers. We’re very sorry this hasn’t been your experience. Please accept our apologies.
We have passed your feedback on to the branch you have been working with and asked the Regional Business Manager to reach out to you directly to resolve this.
Again, please accept our apologies for your experience. We do hope you’ll consider giving us another chance.
Best Wishes,
The Macfarlane Packaging Team
I have been dealing with MacFarlane…
I have been dealing with MacFarlane Packaging for a few years now. I mainly deal with Sam for any queries in relation to my orders. She is extremely helpful and efficient. I highly recommend.
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Macfarlane Packaging
Hi Aoife,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear you've been a loyal customer for a number of years and find Sam in our customer care team helpful and efficient. Thanks for your recommendation!
Best wishes,
The Macfarlane Packaging Team
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