I had called for help on one of the services and the executive spent half an hour taking me through nthe exact process till the entire things was completed. He proactively asked if his help was requir... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Like the connectivity and availability of the network. Dislike: Most of the companies include free roaming to UK but not Lyca. The main reason for low number and only 3 star because of the eSI... Vis mer
Selskapet har svart
They don't reply on Facebook. They're violating the contract—it's actually 5 months instead of 6. There are constant issues. Landline calls don't go through; only mobile ones work. I don't like this... Vis mer
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Shrinflation./ Earlier we used to get hard 30 days of validity. Now 2 days --. I can understand competing markets but the fibre and infrastructure remains the same unless major upgrade. To loyal custo... Vis mer
Selskapet har svart
3,0
Middels
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Lyca Mobile IE
Dear Michelle,
We’re truly sorry to hear about the difficulty you experienced regaining your service. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Efficient easy set up.
19. september 2026
Svar fra Lyca Mobile IE
Hi Sandra O’Neill,
We're so glad to hear that you found the setup efficient and easy. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Because you automatically save cards…
Because you automatically save cards details if someone is doing a top up then you automatically start renewal is called stilling
19. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We’re truly sorry to hear about your concerns regarding saved payment details and automatic renewal. We understand how concerning and frustrating this must be, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Doesn't work when I top up my data
Doesn't work when I top up my data, everything is still super slow.
18. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We’re truly sorry to hear that your mobile data is not working as expected and that you’re experiencing network issues. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Neil,
We’re truly sorry to hear about your frustration with our customer service. We understand how disappointing this must have been, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Hi Peter Brandon somba,
We are so pleased to hear that you appreciate our services. Your positive feedback is truly valued and motivates us to continue providing excellent experiences.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Customer,
We're so happy to hear you had a great experience with Lycamobile! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bad and very difficult eSIM transfer procedure
Like the connectivity and availability of the network.
Dislike:
Most of the companies include free roaming to UK but not Lyca.
The main reason for low number and only 3 star because of the eSIM transfer procedure. Which very annoying and I lost my number couple of times. As I switch my phone.
Very simple solution is to simply issue the new QR Code after customer verification who already registered on their emai.
17. september 2026
Svar fra Lyca Mobile IE
Dear Kashif,
We’re truly sorry to hear about the difficulties you experienced with the eSIM transfer process and the loss of your number. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
We also appreciate your positive feedback regarding our network connectivity and your suggestion about simplifying the eSIM transfer process. Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Some time network gone in rural areas
Some time well but some time very slow network
18. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We’re truly sorry to hear that you’re experiencing slow or inconsistent network service, particularly in rural areas. We understand how frustrating this can be, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Olaitan,
We’re truly sorry to hear that your mobile data is not working as expected and that you’re experiencing network issues. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Terrible customer service.
Terrible customer service.
I called Pure Telecom twice because there was a €43.86 credit on my account, and I simply wanted to use that money to pay the bill instead of having the payment taken from my bank account on 20 September.
Both times, the staff just kept repeating that they “couldn’t understand me” instead of actually trying to help. I may not speak English perfectly, but my question was extremely simple, and I explained it in several different ways. They showed absolutely no interest in understanding me or resolving the issue.
After they charged the payment to my card, they suddenly started understanding me and told me that I could use the balance in my online account to pay for the following month. However, before that, they could not understand or accept the fact that I wanted to pay for my internet using the funds available in my Pure online account.
In the end, I was pressured into paying today with another bank card, using money that I was NOT planning to spend on this bill. After that, the call was simply disconnected.
This is not customer service. If you care so little about communicating with your customers, then at least have the decency to say so directly instead of wasting their time. Extremely unpleasant and completely unacceptable.
18. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We’re truly sorry to hear about the difficulties you experienced with our customer service and the frustration caused by the payment and account balance issue. We understand how disappointing it must have been not to receive the assistance you expected, and we sincerely apologise for the inconvenience caused.
Thank you for providing such detailed information. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Great network with reliable service and…
Great network with reliable service and good value for money. I’m very happy with Lyca Mobile and would definitely recommend it.
18. september 2026
Svar fra Lyca Mobile IE
Hi Emily Odion,
We're so happy to hear you're enjoying our reliable service and excellent value! Your recommendation means a lot to us. Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I cant access my to see how much bundle…
I cant access my to see how much bundle I have and i registered my number but I can no longer log into my account after purchasing the data
18. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We’re truly sorry to hear that you’re unable to access your account or view your remaining bundle after purchasing your data. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Active network and great network to…
Active network and great network to recommend to all.
17. september 2026
Svar fra Lyca Mobile IE
Dear Elijah. ,
We're so happy to hear you're enjoying our network and would recommend it. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good monthly rate and good coverage
Good monthly rate and good coverage.
I’m very happy so far and have recommended Lyca to friends
28. august 2026
Svar fra Lyca Mobile IE
Dear customer,
We're so happy to hear you're enjoying our rates and coverage! Thank you for recommending us to your friends.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I seem to have 2 different sims
I seem to have 2 different sims
Neither is working on the phone
And I was enrolled in a rolling charge even though I did not want to be
13. september 2026
Svar fra Lyca Mobile IE
Dear Ellen,
We’re sorry to hear that neither of your SIMs is working and that you were enrolled in a rolling charge plan when you did not intend to do so.
I would like to investigate this for you and help you with a resolution as soon as possible. Could you please provide your Lyca Mobile number and, if available, a screenshot showing the rolling plan/charge and the current SIM status, with any personal or payment details hidden?
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Misleading
Why do you call your option Unlimited Plus if after 100GB there is no internet remaining and we have to buy more???
17. september 2026
Svar fra Lyca Mobile IE
Dear Silviu,
We’re sorry for any confusion regarding how the plan works. We would like to look into this and clarify the terms and data allowance associated with your specific plan.
Could you please share the screenshot of the plan details shown in your account, with any personal information hidden?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
i have raised an issue and i have not…
i have raised an issue and i have not heard back anything from anyone, worst service provider.
7. september 2026
Svar fra Lyca Mobile IE
Dear Sachin,
We’re sorry to hear that you have not received a response regarding your issue. We sincerely apologise for the inconvenience and frustration caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.