Luxury Watch Repairs Anmeldelser 

My watch has been with them for 2 months now. No response after payment.

My Rolex has been with them nearly 1 year, i cannot get any response from emails, live chat, telephone calls and even knocking on their door. I have used them in the past and they were great however i am now fearful my very expensive Rolex will not be seen again and i am instructing my lawyers over this.

And here we go again, still not responding to me.
Happy to ask Trust Pilot tho.
To re iterate you accept you have my watch.
I have sent you the serial number, you have my address. What more do you need?
As I have had no correspondence from you, this is now theft.
In due course you will receive the charge from both the police and my solicitor.
Do not use this fraudulent company.
I think I'll never see the watch again.

Awful company - do not send them a watch, Sent them my watch around February, I declined the repair quote on the grounds that it was excessive but paid an invoice of £24 for return shipping costs in early April. I'm getting no response from my emails. Today I flew to London from Ireland to show up in person and they won't even answer the bell unless you have an appointment - appointments are not available for weeks on advance. It is a shocking way to treat customers

I have been trying to get hold of them for a while now. They have had my Cartier watch for 10 months and we paid for the service 9 months ago. No one answers the phone or emails. I am going to write a letter by recorded delivery and will report it to the police if I don’t hear anything.
Some reviews say they have gone out of business.

I booked for a repair the secured and insured postage pack arrived quickly with a good case to protect the watch it was sent back and when it arrived an email was sent with a photo of my watch to show it had arrived and within a couple of days the quote arrived with details of payment which I sent and the watch was sent back to me all good again very good service and excellent communication would highly recommend

This company had my Omega Constellation for 17 months - paid £940.80 for full service/clean and replacement watch glass. Repeated emails to them for an update with no reply. Received watch back on the third of August ‘26, with no work done on it! Asked for my money back - again no reply after eight days. Have now taken this to Trading Standards for breach of contract. Plus, have been in touch with Company House and it looks like Luxury Watch Repairs are now in Margate (not Hatton Garden since beginning of August’26). Be warned!

Appointment of Administrators
In the High Court of Justice
Business and Property Courts of England and Wales, Insolvency & Companies List (ChD) Court Number: CR-2025-007785
LUXURY WATCH REPAIRS LIMITED
(Company Number 09619451)
Nature of Business: Repair of watches, clocks and jewellery
Registered office: Pearl Assurance House, 319 Ballards Lane, London, N12 8LY
Date of Appointment: 6 November 2025
Names and Addresses of Administrators: Paul Weber (IP No. 9400) and David Rubin (IP No. 2591) both of Begbies Traynor (London) LLP, Pearl Assurance House, 319 Ballards Lane, London, N12 8LY
Any person who requires further information may contact Rionesa Svarca of Begbies Traynor (London) LLP by email at (not permitted) or by telephone on 020 8343 5900.
Ag JK80765
Finally got some clarification why I'm given the runaround from this company ( My investigation not their clarification !!!) YOU SEND YOUR WATCH TO THESE COWBOYS AT YOUR OWN RISK !!!!)

Sent them my Omega Seamaster for simple battery replacement. Since then radio silence, no reply to any of my attempts to contact them. They send you a posting pouch, give you a price and take your money quick enough. But as far as getting your watch back, forget it.
Edit: I have since discovered via Gov UK that they have been in administration since November 2025! How are they allowed to continue to take our watches, let alone our money without a warning.
Edit update 14 August. With no warning my watch was returned with work carried out!
They really need to sort out their communications, given that they are in administration

I was quoted 25 weeks for the repair it is now 35 weeks. They are almost impossible to contact, phone line permanently says short of staff, emails ignored, Facebook messenger ignored. I got excited when they said it was completed and ready to dispatch, that was 2 1/2 weeks ago! It’s really hard to feel confident I will ever get it back, given I cannot contact them, just deciding how long before I contact Amex to say it looks like the watch will never be returned?

They have had my watch for nearly a year ! Yes a year ! Communication extremely poor, trying to get an appointment is impossible on their website ..just doesn't work. And email response is none existent.

Do not take your watch to these never reply to your e mails took my tag watch to them about 6 months ago not got a clue what’s happening with it can’t call them and won’t reply to my e mails avoid at all costs

I sent my Rolex off August 2025. Agreed & paid upfront for repairs, service, valuation etc etc. I'm extremely mad (with myself) and beyond angry for trusting who l thought was a genuine company. I've emailed many many times, most of them go unanswered. You phone, can't leave a message, you try chat, doesn't even send your message. I'm almost £900.00 out of pocket plus my beautiful Rolex watch that was a precious gift for my 60th birthday.

They've had my watch for a year - now not responding to emails. no one answers the phone. Not sure I'll see it again.
Would not use this company

Extremely disappointed. Communication throughout the entire process was terrible. I paid in full and sent my watch to them, then heard very little for months despite repeatedly trying to get updates. The company was 'sold out' to another... After waiting months and months, my watch was eventually returned having not been serviced or even touched. I was left without my watch for all that time for absolutely nothing. I would not recommend this company based on my experience. This review is left on behalf of my dad.

UPDATE:
My watch has been returned to me and the work has been completed to a high degree of quality. I debated moving from 1 star to 4 star but settled on 3. The communication has been incredibly poor, I feel my watch was accelerated due to my review below and as such can't provide 4 stars.

Previous Review:
I am writing this review in the hope of getting a response from management, as all standard communication channels have completely broken down. I sent my Tag Heuer watch to Luxury Watch Repairs on 19th June 2026 for a polish (Order No: 69198). I paid the requested fee of £252 in full. Since that payment was processed nearly two months ago, there has been a total communications blackout. I have received zero updates, my emails are ignored, and I cannot get through to anyone. I require an immediate update on the status of my Tag Heuer and a confirmed delivery date for its return. Please contact me directly to resolve this urgently.

They have had my Tag watch since February 2026 . After weeks of sending emails I eventually got a reply telling me my watch would be delivered back to me in July … guess what … still no watch .
I’ve sent several emails and still no reply . The customer service is just terrible . I have no choice now but to escalate this to the proper authorities.
Chris Marchant

I was quoted 15 to 25 weeks repair for my watch. At the time of writing they have had my watch for 37 weeks. I have been totally unable to get any response to an email or speak to anyone on the phone. They have had several recorded messages with no option to actually speak to anyone. I fully appreciate that specialist watch repairs can occasionally encounter delays. However, delays of this magnitude, combined with an apparent inability or unwillingness to communicate with customers, fall well below the standard of service that I would reasonably expect from a professional organisation. I have written to their MD today by email and by post as recorded delivery raising a formal complaint. I have given them a week to revert. An update on 11th August - despite the recorded delivery being signed for at 0913 on Tuesday 4th August absolutely no response has been received! I am now proceeding with legal redress. If I could change my rating to zero stars I would.

I can only presume the positive reviews are fraudulent.
Today I received my omega watch, which I had presumed they had lost or stolen.
A payment of £972 was made for full service and strap refurbishment. The watch was returned with no work having been carried out. I have had no explanation or communication from this company since the end of last year when they said they were sending the watch to Omega. Quite simply they are deceitful cheating thieves. In this time of AI generated reviews - please do not believe any of the positive comments attributed to this company. Avoid at all costs.

We got there in the end, to be fair the new investors have honoured my watch repair and it came back looking like new,
Kelley who has been the point of contact has been honest and given me real expectations of when I would get my watch back and I thank you for that.
I wish it could have been like when LWR carried out previous watch services but it is understandable why that didn’t happen. I’m sure the team at LWR are looking to the future and getting back to their original level of service.
Good luck.