Luxury Watch Repairs Anmeldelser 

Truly awful customer service, like next level poor.

Have used before and were slow, but they have really stepped up their game to offer some of the worst customer service I have ever experienced.

ii my mind they have stolen my watch and £1000. Iv not heard from them in months and have sent countless emails.

Im now seeking advice from my solicitor to see if I can make this a criminal matter.

Whatever you do, do not send your watch here.

I have just been informed by this company that they have gone into administration. In fact they tell me that they went into administration on 6th November 2025. They took my watch and my money on 23rd October 2025 just a few days before they became insolvent. In the following 9 months they neglected to tell me of their situation but only informed me when I asked them to refund my money. They have now returned my watch but no repair or service was carried out. There is a CCJ against them and this is still ongoing. I wouldn't send my watch to them under any circumstances.

I paid and submitted my watch for a service at the start of December 2025. I collected my watch in July 2026; seven months later. During this time I was not kept informed on why there was a delay. Numerous emails received no response, online chats were not responded too, when calling the office there was no answer and no facility to leave a message. When I went to collect I had to wait in an empty room for a member of staff to appear. The young lady who served me was polite and friendly, however when I talked about my negative experience I was given no real answer or any form of recourse. I later received a feedback form and I have submitted my response; I have yet to receive a response of any kind
I will not be using this company again

Very impressive, had a few little issues, however kept up to date with said issues, would recommend the service wholeheartedly

11 months ago, sent £1K plus my rolex watch off for a service. Tried several times to receive an update /timeframe of receiving my watch back. ( All to no avail by different communication methods). after finally receiving a different communication from their website, was then informed original company went bankrupt and as a courtesy they took on my case.( They failed to mention the M.D. (and all other details)was same person just a slightly different company name ( these appears to be the same M.O. that all the " Cowboy" companies take ?????. and are allowed to get away with !!!) Very polite response saying Rolex staff had left , therefore unable to give any other information regarding time frames etc. So I'm stuck with response of receiving my unservices watch back ( Minus £1010 money previously paid 11 months ago ) or waiting for undeclared timeframe of a ( Possibly renovated timepiece )

Happy with the battery change on my Longines Hydro Conquest. Very pleased with the secure packaging provided and the speed of service.

Used the company over a few years, no problems, to replace a battery in my Tag watch. Nancy was very helpful, making sure the watch returned to my new address.

Pretty grim, actually. I had all the delays mentioned in other reviews, lack of communication etc. FInally got the Submariner returned and it is sluggish and clearly in need of further work.
The packaging is slick - the service is appalling.

So, following my first review on July 9th, LWR have still not responded to my request to return my watch. They seem to have no time for communications with their customers, but they do have time to read trustpilot as they attempted to flag my first review as 'defamatory' and have it taken down. I am very concerned that this business does not appear to be wholly legitimate, and I have reported it as potential fraud. Currently preparing evidence to submit to the county court, all of which they could avoid just by returning my property as I have requested.

Honestly what a brilliant service. From the packaging to the progress reports and the end result. Cannot fault LWR thank you!

I sent my Cartier back in May. I have tried to contact them via chat and numerous emails but have not received any response in the last 2 months.
Pleased to say it was returned today by DHL.

I am still waiting for my watch to be returned after i declined the repair quote. It's been 3 weeks and no contact. Great service up to this point and looks like a common theme. Cone on LWR get your self sorted and follow through on what is an amazing proposition!!!!!

Excellent comms and updates throughout. Very professional and timely service at very competitive prices, with great aftercare if needed - highly recommended.

Luxury Watch repairs sent back to me my Rolex Datejust On May 13th this year. It was dispatched using DHL Express. It was to be signed for. DHL Express delivered the watch to my home at approximately 12.00 hours on May 14th.

I was not at home. I did not sign for it. It was left on my doorstep. I do not have my watch! I returned home at about 18.30 hours that day. The was no parcel on my doorstep. It had obviously been stolen.

It is now July 21st. Luxury Watch Repairs have failed to respond to any emails for at least six weeks, except for automated replies. I have subsequently had to claim on my own insurance for the stolen Rolex……the replacement cost is approximately £15,500.

This has increased my premiums considerably. Luxury Watch Repairs have failed to respond to my insurers, Hiscox.

As the watch was stolen, I have asked them to refund the cost of the service. They have failed to respond.

I suggest that you do not use this company.

Luxury Watch Repairs will, no doubt, try to get Trustpilot to take down this review. They have done so twice before.

Update 30th July.

LWR have still failed to respond to my request for a refund of the cost of the service on a watch which has been stolen as a result of it being left on my doorstep.

I have now requested a refund from Barclaycard.

I repeat, do NOT use this company

Very quick and efficient service, will use again and would recommend

Very Fast and efficient service.Excellent communication at all stages

Fantastic service, very helpful and prompt.
Genuine people following up and checking all ok.
A scarcity in this day and age. Will definitely use again.
Well done

Super fast service - watch came back in a protective case and the repair carried out as requested- the case wasn’t Brant specific but that was clearly stated on their website- 10 out of 10 for me - many thanks

Persevere! As with many customers I found LWR to be uncommunicative, not responding to emails and only a recorded message on the phone. I sent them a working Tag Heuer watch in March 2026 for cleaning, servicing and some refurbishment. Payment was made at the same time. Approximately eight weeks was the time estimate. After nine weeks I asked for an update, and actually received a reply that it would be another 2-3 weeks. Nothing received. I tried to contact them again. No reply. And again, no reply. I finally resorted to making a special trip to London to see if this company even existed. They do. There is a small premises on 16-18 Hatton Gardens. A notice on the door says by appointment only (though in many places on their website it says drop-in callers are welcome). However, I was allowed in, and after some discussion I left the premises somewhat reassured that I would actually get my watch serviced, refurbished and returned within two weeks. In fact I had it returned within a week. I think I am one of the lucky ones.
Their website is totally misleading. It says they have 12 watchmakers - they don’t, I think it is only two. Most makes of watch sent to them are outsourced. However, they do have a Tag Heuer watchmaker on site (which, perhaps, is why I was lucky to actually have my watch serviced and returned). There are several other aspects of their website that are misleading.
I believe that they are trying to make the business a going concern but unless they start responding to customers queries, completely overhaul and redo their website so that it is truthful, and be honest about their actual expertise and turn around times, I cannot recommend anyone to use LWR.

Do not use this company! I sent my Omega watch in for service in July 2024, it took them over 9 months for the initial service and when they eventually returned my watch it didn't work. I sent it back for further work and it still didn't work. They have now had my watch for the 3rd time since since February and have not updated me on any progress despite chasing via email, telephone (they never answer) and webchat (again no response).

If I could give them a minus rating I would. These people are absolute jokers and I am going to report my watch as stolen by Luxury Watch Repairs.