Luxury Watch Repairs Anmeldelser 

I sent my watch to the luxury watch repair and they received it on the 6th August they informed me they had received the watch and would be in contact within 5-7 working days with a quote for work, it has now been 20 working days since they received my watch and I have still heard nothing. I have tried to contact them multiple times but with no reply.

They have been in contact eventually on the 8th September with my quote for the work to my watch. So no communication for 4 weeks.

Sent and paid for a cartier battery replacement and ultrasonic clean on Feb 4th, Took my money on 6th Feb, their phone line isn't even an answering machine just refers you to the chat or email, I have emailed umpteen times and only ever had one response 6 weeks ago where they said they were looking into it and would get back to me, of course they haven't, emailed 3 times since, including twice today, no reply so far. The amount of time I have wasted on this is unbelievable. They used to be a good company ...not anymore

I am writing this review in the hope of getting a response from management, as all standard communication channels have completely broken down. I sent my Tag Heuer watch to Luxury Watch Repairs who in turn have sent it to Tag to service. 21st June till now has seen only standard holding communication with no progress on my watch. I do not know where it is, its status or how much it may cost me to have it serviced. I am astonished this company is still trading with their totally unprofessional approach to communicating with customers.

I am writing this review in the hope of getting a response from management, as I have been trying to get an update on my watch refurbishment (which should now be complete) since May 2026.
I have tried all standard means of communication including email, phone, web chat and Instagram, yet all have been ignored and I am increasingly concerned that my watch has been stolen.
I sent my father’s Tag Heuer watch to Luxury Watch Repairs in May 2026 for a refurbishment (Order No: WI117326) and paid the c.£500 in full up front. Since that payment was processed four months ago, there has been a communications blackout and I have received minimal updates other than notifications of delays. Despite the delays, this should now be complete (according to the renewed timeline) and despite all my efforts, I am getting no response or update on where my watch is.
I require an immediate update on the status of my Tag Heuer and a confirmed delivery date for its return. Please contact me directly to resolve this urgently (Order No: WI117326).

Great service from start to finish. Packaging to send watch arrived quickly, was then notified that watch had been received. I messaged to explain I was gifting the watch to my son for his birthday and was assured the date would be met. When I followed up, Kelley again responded quickly, and true to their word, the watch was back with me, properly wrapped, all within a couple of weeks from when it was sent.

Dishonesty, and liars sums this so called business up perfectly.

Before you even consider using these shysters take a few minutes and go on the Companies House web site and search this business by name. You'll find three business using the LWR name with a word added after LWR. One has this week has changed the name to Oakstone Four Ltd with a Margate Kent address. Same owner Pollock. Also LWR Holdings has changed address to Covent Garden. The Hatton Garden address got too hot to use with so many irate people owed watches and money paid in good faith I guess. LWR Realisation is in administration owing many people watches and money paid. I'm personally owed £492 for a Cartier repair, thankfully I manged to get the watch collected before they did the off.

Now you draw your own conclusion as to what's going on with these shysters. I won't say what I'd like to say as Pollock or Goletka (apparently the new owner of this bent business) gets comments removed by Trustpilot that shows him up for what he is.

Extremely disappointing service – no communication

I sent my Rolex watch to Luxury Watch Repairs in May and, since then, I have received absolutely no meaningful communication or update regarding its progress.

My payment was taken in May, yet despite numerous calls and emails, I have been completely ignored. I have repeatedly asked to be contacted simply to receive an update and some reassurance that my watch is safe and will be returned to me, but it has been nothing but radio silence.

This is an extremely worrying and unacceptable level of customer service, particularly when dealing with a valuable and sentimental item. Once a company has taken payment and has possession of a customer’s watch, I would expect a basic level of communication and reassurance.

I genuinely wish I had taken the time to read the reviews before sending my watch to this company, as I certainly would have reconsidered.

I am posting this review in the hope that Luxury Watch Repairs will finally respond, provide me with a clear update and, most importantly, return my watch to me.

At this stage, all I am asking for is communication, transparency and the safe return of my property.

DO NOT USE . Absolutely disgusting results, no customer care or service. It is a scam site. They send you a lovely box, my fault for being a sucker. And now my watch is gone. Please do not use these ( Hatton garden shite) address.

Do not use this company! Be warned. My £4000 watch has been with then since may 2026 over 50 emails sent, online chat ignored half the time. Was told my watch was fixed 4 weeks ago and was waiting to be QC'd again nothing. Then told its been repaired and should receive back week commencing 1st September 2026. If not received by the end of next week. Then i will be seeking legal advice. Also paid £600 to have it repaired. The most bazare thing is, that the keep sending out free repair packages. YOU REALY DONT KNOW HOW F- ING ANOYED I AM BY THIS RUDE COMPANY.

Please not NOT use these people

I had used them years ago for battery replacement on omega and no problem but something drastic has changed within company

I sent off my omega watch for battery last November and waited until January until they assessed and gave me a price, they said they needed to send it off to omega and it needed further repairs which would be £495 so I paid it and communication just broke down

You can’t ring them, I was emailing every week with most times no reply and occasionally a fob off saying it was processing well

I eventually received my watch back in June but it came with the wrong time on it which was odd, I realised that it just kept stopping randomly

They wouldn’t refund me and said I needed to send it back (after they had it 8 months) which I wasn’t prepared to do

I asked them for paperwork from omega and a full breakdown of what they had done work wise and no response at all

I have since had to pay another company to put watch right and they were in disbelief at the mess they’d made of my £4600 watch

Stay clear people !!

I sent my watch off on the 17th July, they confirmed they had received it after a few weeks!
Communication is shocking, they don’t reply half the time.
I’ve just been informed after they have had my watch for a month and a half that they cannot replace the glass face and it needs to go somewhere else! Where..,I don’t know, just that I need to cover the £24 postage!
I agreed for this to be done as I want it fixed. Communication again has gone silent?
My dad gave me this watch before he passed, I’m so upset with how I’m being treated. You can’t do this to people and when it involves their favourite items it’s so much worse!

I would really like to give this company a 0 rating. We sent off my husband's Tag Heuer watch that was his 40th birthday present from me back on the 4th March 2026. I have phoned numerous times with no response. I have emailed multiple times and eventually at the end of May I got a reply saying it woukd be returned within 2 - 3 weeks. Well, we are now at the end of August and still no watch returned. I have consulted Citizens Advice and under their advice i sent a letter by recorded & tracked delivery giving them 7 working days to respond. As expected, no response has been received. Today Citizens Advice & Trading Standards have advised another letter that is 'before Court Action' giving them 14 days to take appropiate action or enter mediation. They currently have over £450 of my money and an irreplaceable 40th birthday Tag Heuer. I await some response for 14 days. If not Small Claims Court here we come!!

Avoid this company at all costs!!

I sent an Omega Planet Ocean to be serviced in November 2025 and paid just under £600 for the service.

I was advised that the watch would be returned in 20-25 weeks.

Having received no communication for 6 months and the watch not returned I requested an update on the 5th May and was advised:

“Having reviewed your repair, I can see that the work required specialist components and therefore had to be outsourced to an official Omega service centre, in the UK. As a result, the repair has unfortunately taken longer than originally anticipated.

I have been liaising with the service centre directly and have been advised that the watch is expected to be returned to us within the next 10–12 days.”

We are now almost 4 months on from this and yet still the watch has not been returned and nor have I had any communication despite numerous chasers.

I am reassured by some of the other reviews on here that the company is not a sham, but am becoming increasingly concerned and frustrated that I may never see the watch again.

The whole situation is very upsetting and the level of customer service to provide reassurance is non existent.

My only hope is that I will one day get my watch back or money to purchase a replacement if this has been lost.

My advice would therefore be to avoid this company and save yourself the stress, worry and concern that I have been subjected to.

Looks like I'm yet another mug that trusted this company with the repair of my vintage Omega watch.
Paid £576.00 for its repair in April of this year and since then poor to non existent communication. Now being told its with Omega.
I have trouble believing them any more.
Now considering my legal options.

Update on experience with Luxury Watch Repairs.
After literally dozens of emails - the majority eliciting a non response, I finally got a response after emailing FAO Mr Michael John GOLETKA, the sole director of Luxury Watch Repairs (holdings) Ltd and a director of a significant number of other companies ( several dissolved. )
The response acknowledged that they still have my watch and “noticed” that I have declined their quote (this was communicated with a request to return my watch 5 weeks ago and remained unacknowledged until yesterday.
Luxury Watch Repairs requested a £30 fee to return my watch which I arranged immediately via bank transfer.
Until I actually receive my watch I am still persuing the return of my watch via :-
Small Vlams action
NCA Action Fraud
Trading Standards.
I will continue on my actions to recover my property from Luxury Watch Repairs.
Its approach to customers is despicable. I have no idea how these people sleep at night. If only they had the basic business gumption to communicate with their customers I’m pretty sure most would be understanding, Instead they totally ignore all communications which just antagonises their clients. God knows who someone who approaches business like this can carry on being a director so so many customers.
If you are considering using Luxury Watch Reapirs I would strongly suggest you do some research!

My Rolex has been with them for a clasp repair for almost a month. I was advised this would take 1-2 weeks and I’ve had no communication. Countless emails gone unanswered and the live chat service doesn’t work. Feel a bit worried I’m not getting my watch back at this point.

Disappointing communication,
My wife sent her TAG Heuer to Luxury watch repairs, and they confirmed receipt on 26th June 2026. Payment for the repair was subsequently taken from our American Express card on 13th July 2026 under the name of Luxury Repair Holdings.
Since then and despite repeated attempts to contact the company by email, we have received no update and no response to our enquiries.
We are particulary concerned because they have both our money and possession of our watch, yet we cannot get anyone to tell us what is happening with the repair or when our watch will be returned
For a company dealing with valuable watches, we would expect a much higher standard of communication and customer service.
We sincerely hope Luxury Watch repairs responds to us and resolves this situation promptly. At present, however, we cannot recommend this company based on my experience

Sent a Tag Watch for new battery. It came back wrapped in bubble wrap only and not working at all , despite leaving their premises in working order. They did offer to look at it again under repair warranty, but who would trust a company who sends expensive watches back to customers in bubble wrap! No thanks.

I asked for a refund, but no answer , but no surprise.

DO NOT TRUST THIS COMPANY WITH YOUR WATCH, OR EXPECT ANY ACCEPTABLE LEVEL OF CUSTOMER SERVICE

My watch has been with them for over 3 months now and despite 5 emails, cannot call as no one answers and their chat box doesn’t work?? I have heard nothing. At this stage I just want my watch back repaired or not.
My estimate reference is QU- 112340 / 68950
If anyone from the company reads this then please return my watch. Such a shame as I’ve used them previously and they were great so I have no idea what has happened since!!

My watch has been with them for 2 months now. No response after payment.