Luxury Watch Repairs Anmeldelser 

Do not use this company.

I sent my TAG Heuer watch to Luxury Watch Repairs using their prepaid Royal Mail Special Delivery label. For over two weeks, the watch has been stuck in repeated return-to-sender loops because the business has not been at the address they provided.

Royal Mail confirmed the company had to update their address, and multiple delivery attempts have failed. Communication has been slow, and I’ve had to chase repeatedly for basic updates. More recently no response to my emails.

I’m still waiting for the watch to be safely returned, and the lack of clarity and delays have caused significant stress. I hope this is resolved soon, but based on my experience, I would urge extreme caution.

I was shocked to see the low rating for LWR because my experience has been nothing but exceptional.

I've used LWR four times for servicing my watches and have never once considered going elsewhere. Every interaction has been professional, efficient, and reassuring. The premium packaging provided for sending watches is excellent, and communication throughout the repair process is always clear and timely.

What stands out most is the customer service. LWR consistently delivers a level of care and attention that makes you feel valued as a customer, all at a very fair price.

I've recommended LWR to both friends and family, and they have all reported the same excellent experience. For me, LWR is the only company I trust with my watches.

A huge thank you to the entire team for making watch servicing so straightforward and enjoyable.

If you’re considering luxury watch repair services, be careful.
My experience has been terrible — emails ignored, phone calls never answered, and the only time I got any movement was after filing a court claim. It shouldn’t take legal action just to get basic communication.
If you’re sending off an expensive or sentimentally valued watch, choose a company that actually responds and doesn’t leave you chasing them for months.

Great service and communication. Very quick battery replacement.

Great service, great communication at every point and very straight forward.

I now need to add that the excellent communication had promised me a refund of my postage due initial miscommunication. Shortly after this unsolicited promise they followed up with an email prompting my review. 2 weeks later I haven't received the refund and think it was an empty promise to get me to write a positive review. The service was good, but that could have been more luck than judgment and I'd hesitate before using them again.

From start to finish, a prompt service from delivery of package to send watch, follow up photo of watch on reciept. Service well priced with quick turn around. Returned traced mail promptly.

Keep in good contact great service very trustworthy

Watch
Serviced
New glass front
1st time since service a year ago
I went in the water
Watch filled with water
It was a lovely Rolex
Don’t trust these people with your watch

I have sent my Omega Seamaster to LWR several times over the last decade. Every time they have delivered an excellent service - from battery replacements to cleaning and maintaining. The service is always excellent, the communications superb, the price very competitive - and significantly better than what i was changed when sending to the original manufacturer. Long may they continue!

The web site was easy to understand and communicate with the company they kept me full informed on the price and where my watch was in the system. The work I had carried out was much cheaper than having it repaired in a shop . The watch was fully insured and protected in a case provided,will definitely use the again.

This company are fine with the easy jobs (battery replacements) but anything complicated - go somewhere else.

I needed a frame repair for my watch. They charged me for the parts in advance (around £750). Then radio silence. Nothing happened. No communication. Nada.

Sheer persistence led me to find out that the part was broken (by them, or in transit I don't know) but they never tried to get a new part and have now shut me down completely.

I've got my watch back but they have never done the repair. Never got the correct part replaced. Never paid me back my money.

Had my £10,000 submariner 3 months. No reply to emails and can't get hold of them. Anyone know how to go about getting the watch back as l've heard they've moved from Hatton gardens to Covent Garden's ?

Still waiting for a response to my review from last week. I did manage to engage in a live chat with Daniel yesterday but all he said was he was waiting for feedback . My watch has been with LWR since Feb 2026 and I have no clue what they have done with it. Dear Management team , please step up to help your people to sort this out

Do not use. They sent me a watch box and pre addressed package to send my watch in which I did and now over 1 week later I have heard nothing. Tried calling and just states they are not available and to email which i have done then all i get from email is someone will be in contact which they have not done. Tracked on royal mail and its saying couldnt be delivered due to no longer at that address.
They are a joke so I am now trying to find out whats happened to my watch!!!

This company is a fraud, ripping customers off. I sent them my wife's Tag Hauer for servicing months ago, paid up front as they demanded. All looked very professional at first; insured packaging, detailed explanation of the quote...up until I paid. Since then total communications blackout despite many attempts to contact them. Nothing works.
I guess my next step is to try and recover my watch legally, my worry is they continue to advertise and will no doubt sucker many more into this black hole.
Do NOT use these guys, I am wondering how many others have lost their shirts with them

Shocking - Have had my watch for almost 9 months now and my £612 which I transferred for the repair on the 13th January. What communication - you can ring and it rings and rings. You can send an email and they say they will get back to you - and they don't. You can escolate to management and still nothing - DO NOT USE
Suggest STOP taking more work in until you have cleared what you have in the workshop - it really is that simple! I have even giving them a 5 star review previously so something has certainly changed

This is my 3rd review, I got a message from my previous 2 reviews asking for invoice numbers etc to check the validity of my claim that they have my watch and surprise surprise no response yet again. AVOID THIS COMPANY AND GIVE MY WATCH BACK !!!

I sent my watch to the luxury watch repair and they received it on the 6th August they informed me they had received the watch and would be in contact within 5-7 working days with a quote for work, it has now been 20 working days since they received my watch and I have still heard nothing. I have tried to contact them multiple times but with no reply.

They have been in contact eventually on the 8th September with my quote for the work to my watch. So no communication for 4 weeks.