Julie was our mortgage adviser. She was lovely and helped us throughout the entire process. She answered our questions and was polite even when we bothered her with numerous questions. Very thorough a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Luma and those that work for them are second to none as far as customer service goes! Matt and Bipen, especially Matt Gibson at the very start of my mortgage seeking journey, and Bipen at the end, wo... Vis mer
Selskapet har svart
Great company.Usedxthem for a retirement interest only mortgage They could not have been more helpful.Talked me through the products on offer and listened to what I wanted and advised.Quite honestly t... Vis mer
Rachel has been a pleasure to work with. Constantly being there and patiently answering all questions for me. This was my first home buying experience in UK and Rachel’s support throughout gave me con... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Based on the South Coast, we provide face-to-face financial advice designed around one thing, you. Your money. Your goals. Real people helping you get where you want to be. We take the time to truly understand your life - your goals, your concerns, and your hopes for the future. From there, we build a tailored plan that fits around you, not the other way round. Whether you’re: just starting out, growing and protecting your wealth, or planning for life’s next chapter, we’re here to help you move forward with clarity and confidence. Because with the right plan, a brighter future is possible.
Kontaktopplysninger
16-18 Barnes Wallis Road, PO15 5TT, Fareham, Storbritannia
- 01489 346450
- hello@luma-financial.co.uk
- luma-financial.co.uk
4,9
Enestående
580 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Did a great job
Rachel helped me with my remortgage and did an amazing job finding the right product. It wasn't simple and I'm really grateful for her efforts.
1. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that we are able to find the right remortgage solution for you.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best and thank you again for the thoughtful review!
Best regards,
Ben
Would absolutely recommend
Great experience of my first time using Firmitas and dealing with Lisa and Molly. They came recommended and I can see why. Excellent knowledge, advice and support throughout what turned out to be a lengthy process due to my situation. Thank you.
16. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Lisa and Molly are thrilled to know her support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
It was a seamless process
It was a seamless process, the team was very helpful and answered all my queries promptly.
Highly recommended.
20. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We really appreciate you taking the time to share your experience! It’s great to hear that our team provided you with a seamless process.
Your thoughtful review means a lot to us, and we’re always here if you need any further support.
Best regards,
Ben
Friendly, Helpful and Professional company
Thank you Lisa and Molly for the care you have provided to us recently while we have remortgaged our home. You have been friendly, professional and considerate throughout the whole process. I would thoroughly recommend you to anyone. Many thanks Ann
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Lisa and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Great service provided *****
Matt and Molly from Firmitas dealt with my recent re mortgage. The process was so smooth and I was kept up to date with the progress every step of the way.
All available options were looked at and the details of each were provided to enable an informed decision was able to be made.
Both applied a professional but friendly approach.
Would use Firmitas for any future financial transactions
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Matt and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Excellent Service
Matt has helped us get a good deal & ensured it all went smoothly for a number of years now! Never pushy & gives solid advice. Wouldn't use anyone else!!!
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that Matt is able to find the right mortgage solution for you.
Helping our clients navigate the mortgage process and find the best possible deals is what we strive for, so your kind words truly mean a lot.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best and thank you again for the thoughtful review!
Best regards,
Ben
Dealing with Matt & Molly has been an absolute pleasure
Thank you so so much for all your time and efforts in helping us complete our re-mortgage.
I found your company by complete chance on the internet and I don't normally follow through to telephone calls for a fear of being harassed and bombarded by emails and telephone calls but I am so happy I took a chance with you and answered your call.
You and your company have been an absolute pleasure to deal with and I will whole Heartedly recommend you to everyone I know 🙂
Thank you again
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Matt and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Thanks to Hayley and Firmitas
Hayley who dealt as broker for my mortgage was absolutely fantastic.
We had constant issues from law firm arranging mortgage etc but Hayley kept me up to date with everything and dealt with issues very quickly.
She was an absolute star and I highly recommend Firmitas and Hayley.
29. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We're thrilled to hear that you had such a great experience with our mortgage service with Hayley!
If you ever need any further support or advice, we’re always here to help.
Thanks again for your thoughtful review!
Best regards,
Ben
very quick and responsive with good…
very quick and responsive with good helpful advise
29. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We really appreciate you taking the time to share your experience! It’s great to hear that our team was able to respond quickly and provide you with helpful advice.
Your thoughtful review means a lot to us, and we’re always here if you need any further support.
Best regards,
Ben
Tracy was excellent in guiding us…
Tracy was excellent in guiding us through a mortgage process. Responded very quickly to any queries, thorough & extremely pleasant to deal with. Highly recommend.
20. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We're thrilled to hear that you had such a great experience with our mortgage service with Tracy!
If you ever need any further support or advice, we’re always here to help.
Thanks again for your thoughtful review!
Best regards,
Ben
Outstanding
Outstanding - Matt’s knowledge of the market was superb. He kept us in the loop constantly and made it all so easy
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We're thrilled to hear that you had such a great experience with our mortgage service with Matt!
If you ever need any further support or advice, we’re always here to help.
Thanks again for your thoughtful review!
Best regards,
Ben
Quick, easy and great options
Hayley understood exactly what we wanted and had great knowledge of the market, laying out our options. We picked the best for us and within about 3 weeks her and her team had us all sorted. Great service.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We're thrilled to hear that you had such a great experience with our mortgage service with Hayley!
If you ever need any further support or advice, we’re always here to help.
Thanks again for your thoughtful review!
Best regards,
Ben
Working with Matt at Firmitas
Working with Matt at Firmitas was an absolute joy. Plain English advice, and going the extra mile to explore and talk us through mortgage options that were right for us.
14. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We're thrilled to hear that you had such a great experience with our mortgage service with Matt!
If you ever need any further support or advice, we’re always here to help.
Thanks again for your thoughtful review!
Best regards,
Ben
The best mortgage service out there
11. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We really appreciate you taking the time to share your experience! It’s great to hear that our team made you satisfied.
Your thoughtful review means a lot to us, and we’re always here if you need any further support.
Best regards,
Ben
The best decision I have made for years
The main factor that made my experience extremely successful and enjoyable was Rachel C.
Without this extremely valuable member of staff, I would still be in a dreadful position. Rachel fought for me as a human being first, put in so much effort and did not give up. I am extremely grateful for her work ethic and determination to help me. I would recommend anybody wanting to better their financial situation to contact Firmitas as they go beyond what you would expect.
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We're thrilled to hear that you had such a great experience with our mortgage service with Rachel and the team.
If you ever need any further support or advice, we’re always here to help.
Thanks again for your thoughtful review!
Best regards,
Ben
Hayley was always there
Hayley was always there, even taking the time to monitor my communications while on leave. She got a great deal in difficult circumstances, providing excellent advice throughout, and maintained a friendly and patient manner during some changes in direction for the application. Conveyancing partners work well with the broker as a team and also kept things moving forward.
7. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Hayley is thrilled to know her support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Superb attentive efficient service …
Matt was an excellent mortgage advisor who got me the mortgage I needed when others could not. I highly recommend as he goes the extra mile to make sure all the documents are fully complete and where the client might struggle he's on hand to fully assist. Look forward to working with him again
28. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Matt is happy to know his support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
10/10 highly recommend!
I cannot recommend Firmitas enough! Matt truly went above and beyond to help me in obtaining my first mortgage. Matt worked tirelessly to find me the best deal, he came back time after time again with better interest rates ect.
Matt also guided me with many other aspects of buying a property, as a first time buyer I was very ensure on a lot of things, however Matt made this whole process very smooth.
If you are looking to obtain a mortgage with someone who genuinely cares and goes the extra mile then Matt really is the one to go to!
I will never be able to thank you enough for all you have done, none of this would have been possible without you! Look forward to using you again in the future 🏠
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that Matt was able to find the right mortgage solution for you.
Helping our clients navigate the mortgage process and find the best possible deals is what we strive for, so your kind words truly mean a lot.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best and thank you again for the thoughtful review!
Best regards,
Ben
Mortgage Broker Services
Rachel from Firmitas listened to our needs and provided an option to meet our requirements. The process ran smoothly with Molly trouble shooting to ensure everything ran efficiently.
14. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Rachel is thrilled to know her support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Excellent mortgage brokers!
Julie was extremely helpful in sorting out the mortgage for our new house. She was very supportive throughout the process and ensured we got the best possible deal for us.
14. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Julie is thrilled to know her support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Dette er Trustpilot
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