Julie was our mortgage adviser. She was lovely and helped us throughout the entire process. She answered our questions and was polite even when we bothered her with numerous questions. Very thorough a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Luma and those that work for them are second to none as far as customer service goes! Matt and Bipen, especially Matt Gibson at the very start of my mortgage seeking journey, and Bipen at the end, wo... Vis mer
Selskapet har svart
Great company.Usedxthem for a retirement interest only mortgage They could not have been more helpful.Talked me through the products on offer and listened to what I wanted and advised.Quite honestly t... Vis mer
Rachel has been a pleasure to work with. Constantly being there and patiently answering all questions for me. This was my first home buying experience in UK and Rachel’s support throughout gave me con... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Based on the South Coast, we provide face-to-face financial advice designed around one thing, you. Your money. Your goals. Real people helping you get where you want to be. We take the time to truly understand your life - your goals, your concerns, and your hopes for the future. From there, we build a tailored plan that fits around you, not the other way round. Whether you’re: just starting out, growing and protecting your wealth, or planning for life’s next chapter, we’re here to help you move forward with clarity and confidence. Because with the right plan, a brighter future is possible.
Kontaktopplysninger
16-18 Barnes Wallis Road, PO15 5TT, Fareham, Storbritannia
- 01489 346450
- hello@luma-financial.co.uk
- luma-financial.co.uk
4,9
Enestående
580 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had such a good experience with this…
I had such a good experience with this company. There was so many hoops to jump through as I had a complex situation with my remortgage but Hayley and Molly made the process so easy! Communication was excellent at all times and they were so professional throughout. Hayley helped me a year prior to my mortgage in advising me how to get myself in the best position to be accepted and with her advice we got there. I highly recommend firmitas for your Mortgage!!
30. april 2025
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Hayley and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Great customer service
Great customer service, attentive updates and seamless application. Highly recommended.
1. mai 2025
Svar fra Luma Financial Planning
Thanks so much for your kind words! We're really pleased to hear you had a fantastic experience – it means a lot to the whole team.
Best regards,
Ben
Svar fra Luma Financial Planning
Thanks so much for your kind words! We're really pleased to hear you had a fantastic experience (twice) – it means a lot to the whole team.
Best regards,
Ben
Brilliant Service
I would reccommend Firmitas to anyone, they have helped me remortgage my property. Steve was amazing and was so helpful, answering all my questions and queries, being supportive and reassuring me when needed.
Thanks Steve you have been brilliant and I look forward to using this serivice again in the future.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Steve is thrilled to know his support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Friendly Knowledgeable Creative Quick…
Friendly Knowledgeable Creative Quick to Respond
30. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
It's brilliant to hear that you had a good experience with us – thanks for taking the time to leave a review.
Best regards,
Ben
Absolutely fantastic
Absolutely fantastic from start to finish kept me informed all the way
24. april 2025
Svar fra Luma Financial Planning
Thanks so much for your kind words! We're really pleased to hear you had a fantastic experience – it means a lot to the whole team.
Best regards,
Ben
Equity release
The agent we were advised by was clear in the information & guidance given.
Reliable & punctual with phone calls/appointments, patient & tolerant with our requests for information & clarifications.
10. april 2025
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us!
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Finding a Remortgage was proofing very…
Finding a Remortgage was proofing very difficult because of my age I found Firmitas on the Internet quite by chance and left an enquiry which was picked up by Rachel who replied almost immediately and after thoroughly assessing my situation Rachel was able to find a solution which was perfectly matched to my needs.
This remortgage completed last week giving myself and my daughter peace of mind knowing we are totally secure in our home.
Not only was Rachel extremely efficient and professional but she also showed great empathy towards my situation.
Once Rachel had found the solution she introduced her colleague Jordan who monitored the application process and kept me informed at every step also showing great professionalism and a genuine interest in my case.
It was a very lucky day for me when I discovered Firmitas and I would have no hesitation recommending them and particularly can't thank Rachel and Jordan enough.
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Rachel and Jordan are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Our remortgage was completed by Julie…
Our remortgage was completed by Julie and Molly. They were both really helpful, we were given the best rates for us. The whole process was completed with ease and any questions answered. Would highly recommend.
4. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Julie and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Brilliant service sorting out my…mortgage
Brilliant service sorting out my mortgage. Others had failed to get what was required. Then quick to respond, persistent chasing things and thorough with the loose ends. AND very friendly
21. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thanks for your thoughtful review! We're thrilled to hear that you had such a great experience with our mortgage service.
If you ever need any further support or advice, we’re always here to help.
Best regards,
Ben
The angel that is Celeste!
Celeste was supportive throughout our mortgage process and I cannot thank her enough for her advice and guidance through this all! Thank you Celeste!
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that Celeste was able to support you throughout your mortgage process.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best, and thank you again for the thoughtful review!
Best regards,
Ben
Tracy and Molly were excellent…
Tracy and Molly were excellent dealing with our remortgage. Great communication and plenty of chasing! Thanks
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad you had a good experience with us. Tracy and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Excellent!
We have had a great experience with Firmitas. The team offered excellent communication and advice throughout.
21. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We really appreciate you taking the time to share your experience! It’s great to hear that our team was able to provide you with excellent communication and advice.
Your thoughtful review means a lot to us, and we’re always here if you need any further support.
Best regards,
Ben
Rachel was amazing!
Rachel was amazing with our application!
As a first time buyer, it was important to me to have the support I needed.
She was happy to sit down and go through documents with me, ensuring that I understood everything before anything was set in stone.
She was happy to answer all of my many questions and did so swiftly. She kept me informed throughout the process and updated me as often as possible.
We were in no rush for completion, but with Rachel's help and pro-activity, the entire process was stress free and only took a couple of months!
Thank you again for all of your help :)
31. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your lovely review! We really appreciate your time to share your experience. It’s great to hear that Rachel was able to support your mortgage.
We’re always here if you need any further support.
Best regards,
Ben
Very good personal service by both Matt…
Very good personal service by both Matt and Molly
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad you had a good experience with us, and Matt and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Firmitas were really helpful
Firmitas were really helpful, very efficient, and communications were excellent. Any issues were quickly resolved and support in dealing with the legal firm was great. I can highly recommend them, especially Hayley Tutton and Molly Blacklidge - thank you ladies!
28. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Hayley and Molly are thrilled to know their support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Great Service
The team at Firmitas made my mortage application a walk in the park .Many Thanks to Lisa and Molly for their professionalism and speed guiding me effortlessly through the whole process.And a big " thumbs up" for always answering your phone.Many Thanks
John
27. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We're thrilled to hear that you had such a great experience with our mortgage service.
If you ever need any further support or advice, we’re always here to help.
Thanks again for your thoughtful review!
Best regards,
Ben
Great communication
Communication both on the app and the welcome prompts and reminders, as well as updates on text was brilliant. Thank you Molly & Rachel, you made it all an easy process for me - even when things didn't always go to plan, nothing was too much trouble. Thank you
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We really appreciate you taking the time to share your experience! It’s great to hear that our team was able to provide you with great communiaction.
Your thoughtful review means a lot to us, and we’re always here if you need any further support.
Best regards,
Ben
Firmitas were very easy to del with
My contact Molly was very professional in keeping everything on track and made the whole process very smooth.
29. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Molly is thrilled to know her support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
5 star service from Rachel
Fantastic service from Rachel. Couldn't speak highly enough of her. Worked tirelessly until she got us sorted.
28. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you so much for your wonderful review! We are glad that you had a good experience with us! Rachel is thrilled to know her support made a difference for you.
If you ever need anything in the future, we’re here to help.
Thanks again for your thoughtful review—it truly means a lot!
Best regards,
Ben
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.