Julie was our mortgage adviser. She was lovely and helped us throughout the entire process. She answered our questions and was polite even when we bothered her with numerous questions. Very thorough a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Luma and those that work for them are second to none as far as customer service goes! Matt and Bipen, especially Matt Gibson at the very start of my mortgage seeking journey, and Bipen at the end, wo... Vis mer
Selskapet har svart
Great company.Usedxthem for a retirement interest only mortgage They could not have been more helpful.Talked me through the products on offer and listened to what I wanted and advised.Quite honestly t... Vis mer
Rachel has been a pleasure to work with. Constantly being there and patiently answering all questions for me. This was my first home buying experience in UK and Rachel’s support throughout gave me con... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Based on the South Coast, we provide face-to-face financial advice designed around one thing, you. Your money. Your goals. Real people helping you get where you want to be. We take the time to truly understand your life - your goals, your concerns, and your hopes for the future. From there, we build a tailored plan that fits around you, not the other way round. Whether you’re: just starting out, growing and protecting your wealth, or planning for life’s next chapter, we’re here to help you move forward with clarity and confidence. Because with the right plan, a brighter future is possible.
Kontaktopplysninger
16-18 Barnes Wallis Road, PO15 5TT, Fareham, Storbritannia
- 01489 346450
- hello@luma-financial.co.uk
- luma-financial.co.uk
4,9
Enestående
580 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Asked to have a change made it was done…
Asked to have a change made it was done as asked,and in quick time.
24. juni 2025
Svar fra Luma Financial Planning
Thank you for taking the time to leave such positive feedback! Keeping you informed and making things effortless is exactly what we aim for.
Best regards,
Ben
Thank you Matt
Matt our advisor was knowledgeable, helpful and most efficient. We were kept updated all the way through the house purchase process and would just like to say thank you.
Iain & Angie
20. juni 2025
Svar fra Luma Financial Planning
Thank you so much for your kind words – we're delighted to hear you felt supported throughout the process. We’ll pass your lovely feedback on to Matt!
Best regards,
Ben
Excellent service provided by all of…
Excellent service provided by all of the team, everything went through effortlessly & we couldn’t have have asked for a better service,
we would definitely recommend to family & friends.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
We really appreciate your recommendation and are so pleased to hear everything went smoothly. It’s great to know you felt well looked after by the whole team.
Best regards,
Ben
Very good customer service and keeping…
Very good customer service and keeping me updated
19. juni 2025
Svar fra Luma Financial Planning
It’s wonderful to hear you were happy with the service and communication. Thank you for your trust – we’re always here when you need us.
Best regards,
Ben
Amazing service
Helpful and patient with the huddles that were in the way none of which were of their doing. Always kept me informed.
18. juni 2025
Svar fra Luma Financial Planning
A huge thank you from all of us for your kind review. We’re so pleased you felt everything was handled smoothly – that’s what we strive for with every client.
Best regards,
Ben
Firmitas was a great company
Firmitas was a great company
They worked well with me and I found the whole experience flowed well.
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you – we’re thrilled you had such a good experience and really appreciate you recommending us. It means a lot to the whole team.
Best regards,
Ben
Dealing directly with Adam James who…
Dealing directly with Adam James who explained everything very clearly.
12. juni 2025
Svar fra Luma Financial Planning
Thanks for your thoughtful review! We're thrilled to hear that you had such a great experience with Adam.
If you ever need any further support or advice, we’re always here to help.
Best regards,
Ben
A regular appointment made and kept
A regular appointment made and kept. Honest and reliable
25. mars 2025
Svar fra Luma Financial Planning
Thanks so much for your kind words! We're really pleased to hear you had a fantastic experience – it means a lot to the whole team.
Best regards,
Ben
Matt explained everything well and was…
Matt explained everything well and was a pleasure to deal with.
13. juni 2025
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re delighted to hear that you had a positive experience with Matt.
Wishing you all the best, and thank you again for the kind review!
Best regards,
Ben
Just what you need!
Matt was efficient and extremely professional whilst being non judgemental and supportive throughout the process.
The communication was excellent from start to finish.
Thank you.
13. juni 2025
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re delighted to hear that you had a positive experience with Matt.
Wishing you all the best, and thank you again for the kind review!
Best regards,
Ben
Firmitas at its best!!
Lisa and the team have resolved 3 mortgage applications for me and their attention to detail and timeliness has always impressed me. Nothing is too big or small and they are very thorough in their research and product knowledge. I would definitely recommend and will be using them again.
9. juni 2025
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that Lisa and our team were able to support you with your 3 mortgage applications.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best, and thank you again for the thoughtful review!
Best regards,
Ben
Excellent service
Excellent service, prompt replies , great effort to get
Me the best deal
9. juni 2025
Svar fra Luma Financial Planning
Thanks for your thoughtful review! We're thrilled to hear that you had such a great experience with our service.
If you ever need any further support or advice, we’re always here to help.
Best regards,
Ben
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re delighted to hear that you had a positive experience with Hannah.
Wishing you all the best, and thank you again for the kind review!
Best regards,
Ben
Svar fra Luma Financial Planning
Thanks for your thoughtful review! We're thrilled to hear that you had such a great experience with our service.
If you ever need any further support or advice, we’re always here to help.
Best regards,
Ben
Great service from Steve blinman…
Great service from Steve blinman arranged a remortgage and a BTL within two weeks without any fuss, always kept me fully informed
Kay Matthews
14. mai 2025
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that Steve Blinman was able to support you throughout your remortgage and BTL process.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best, and thank you again for the thoughtful review!
Best regards,
Ben
First class service as usual
9. mai 2025
Svar fra Luma Financial Planning
Thanks for your thoughtful review! We're thrilled to hear that you had such a great experience with our service.
If you ever need any further support or advice, we’re always here to help.
Best regards,
Ben
Really good advice,
8. mai 2025
Svar fra Luma Financial Planning
Thanks for your thoughtful review! We're thrilled to hear that you had such a great experience with our service.
If you ever need any further support or advice, we’re always here to help.
Best regards,
Ben
Firmitas / Tracy Thompson - excellent service
Second time I've worked with Tracy Thompson on a mortgage renewal - highly knowledgeable, super quick turnaround and last minute was able to come through with an unexpected better offer. Highly recommended
6. mai 2025
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that Tracy was able to support you throughout your mortgage process.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best, and thank you again for the thoughtful review!
Best regards,
Ben
Exceptional service
Exceptional service! Every part of the process was simple, communicated effectively and most of all cost effective!
1. mai 2025
Svar fra Luma Financial Planning
Thanks for your thoughtful review! We're thrilled to hear that you had such a great experience with our mortgage service.
If you ever need any further support or advice, we’re always here to help.
Best regards,
Ben
I felt comfortable.
Hayley was very energetic and always on the case. I felt comfortable at a time which could have been stressful.
1. mai 2025
Svar fra Luma Financial Planning
Thank you for sharing your experience! We’re so pleased to hear that Hayley was able to support you throughout your mortgage process.
If you ever need any further assistance, we’re always here to help.
Wishing you all the best, and thank you again for the thoughtful review!
Best regards,
Ben
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.