Lucy & Yak Anmeldelser 877

Excellent customer service. Contacted them when my order arrived with a stain on the lovely wallet. Lucy & Yak were quick to respond and immediately sent out a replacement, as well as letting me keep the original wallet.

First time buying from them and I’ll definitely be back!

Ich habe beim Sale zugeschlagen und ca 8 Teile dort gekauft. Habe dann circa 1,5 Monate auf die Anziehsachen gewartet um dann festzustellen, dass auf der Seite des Versandes steht,dass das Paket angeblich zugestellt wurde. Ich habe jedoch keins erhalten. Ich habe mich daraufhin dort bei Lucy & Yak gemeldet und die Situation geschildert und bekam eine Nachricht zurück, dass das Paket beim
Versand verloren gegangen sei. Es kam der Vorschlag ihrer Seite, ein weiteres Paket zu mir zu schicken. Gesagt - getan. Zweite Paket ist ebenfalls verloren gegangen.
Bei erneuter Mitteilung an den Support von Lucy & Yak wurde mir dann gesagt,dass sie sich dafür entschuldigen möchten und fragten mich ob es ok sei, da sie zwei Pakete schickten mir nur 70% meines bezahlten Preises zurückzugeben. Aus Kulanz stimmte ich zu. Nun warte ich aber bereits 2 Monate auf meine Rückerstattung des Geldes und werde jedes mal vertröstet.
Ich denke ich werde zu dein bestellten Sachen auch mein Geld nie wieder sehen.
Unverschämte Abzockmasche in meinen Augen.

I have a few pairs of dungarees already so felt relatively confident that a pair of the short dungarees would fit. I even followed the True Fit size guide on the website to be sure.

Turns out I was wrong, the sizing is clearly inconsistent which is hugely disappointing especially given the delivery and returns costs (£3.50 and £2.50 respectively) means it’s risky to try anything not knowing if it will fit.

Yes, I could exchange without paying the fee but with zero faith that a different size would fit better, I’m ready to cut my losses and get a refund.

Given all this, I’m done with this brand, it’s not worth the damage to my bank balance.

Lucy and Yac are just such a lovely company.
So helpful, answer queries quickly and go above and beyond to help in whatever way they can.
We have bought many items over this last year(only just found them and boy are we happy).
Love the dungarees and the bags are great too.
All my family(apart from husband wear their dungarees.
I recommend wholeheartedly Lucy and Yac. And if you ever get chance to visit the Brighton store, you are in for a treat. Luckily it is my home town and I have spent many a happy hour in there.
My trans daughter loves it there too. Very, very lovely people indeed. A lovely haven for us.

I received what I had ordered but it didn't fit so I requested an exchange which arrived in 2 days! Absolutely first class service and a first class product. Thanks so much

I goofed up with the return process, and Lucy & Yak worked with me to straighten it out!

And I love the clothes!!!

Great and fast costumer service. And the bedst quality clothes.

Great customer service in my experience. And I love their products, although the products are a bit expensive

I live in Canada. There was a sale and because of time confusion I missed it by hours. I asked to be considered for the discount it was a hard :no". I won't be back and will be returning this purchase

They sent the wrong item by mistake but sorted it as soon as I got in touch. Got the correct item a couple of days later and a pre-paid return for the incorrect item. Customer service is responsive and very helpful.

The boxy cotton/linen shirts are soooooo cute. Lovely quality material and nice fit. Something a wee bit funky but very versatile. Lucy and Yak are FAB! 💚

Lucy and Yak advertise Free UK exchanges, clearly stated on a banner across the top of the website. What they don't make clear, is that this excludes any orders placed for collection from a DPD Parcel Shop. The website does not state this exclusion clearly at any point throughout the purchasing process. Under the Returns and Refunds section of the website, it states there are exclusions to their returns policy, but nothing in the exchange policy. Only when you dig deeper under the FAQs is it stated, quite far down in the list of common questions/answers. I only actually realised myself when I went to use their returns portal, and exchange wasn't listed as an option for my order.

I felt encouraged to place my first order with Lucy and Yak, with the confidence that I could exchange for free as I'm between sizes. Sadly I feel their exchange policy is misleading.

Customer services have said that I can return my item to a store, avoiding the £2.50 cost for online returns, and they will also refund my postage cost. However ultimately I still cannot exchange the item as advertised, which is disappointing. Returning for store credit to re-purchase also isnt an option if purchasing a sale item, when inevitably the sale will be over once you process the return and issue the store credit.

A quick response to my email query when I lost my order number and needed to make a return. No complaints and thanks to Lisa for helping to get it sorted.

Hannah has been great. However, I am still waiting for my overalls.

I had an issue with my package, and the Lucky & Yak team were incredibly helpful and kind in figuring out what was going on and finding a solution for the problem. I have been buying clothes from Lucky & Yak for several years now and am always happy with the products and service I receive, great company.

Ordered a fair amount of clothes over the years, today was the first time I had to speak with customer services.
Amazing, super fast and very helpful

Super customer service and beautiful clothing. Love love love!

Lovely, helpful service as always

Love it all! Delivery is always super fast and everything is always as described!

Lovely clothes and fantastic customer support. Couldn’t be happier.

I used to really admire Lucy & Yak for their ethical image, affordability, and what felt like a thoughtful, limited approach to fashion. But my experience with the Re:Yak initiative has left me feeling completely disillusioned. What seems like a great circular fashion scheme is actually pretty disappointing — it feels more like clever marketing than a genuinely sustainable effort.

I sent in two excellent-condition items, thinking I was supporting a community-driven, values-led program. I didn’t receive any kind of confirmation or tracking...no update in my account, no reassurance my items even arrived. It felt like sending them into the void. Eventually, I had to chase up the voucher codes myself.

When I finally got them, I was shocked at how restrictive they are. They don’t work like gift cards at all — you can’t use them together, you can’t combine them with student or teacher discounts, and you can’t use them during any promotions. So to use both codes, I’d need to make two separate orders, meet two minimum spend thresholds, and pay for shipping twice. It makes no sense and feels unnecessarily stingy.

It honestly feels like Lucy & Yak is cashing in on their ethical image, while behind the scenes applying the same kind of rigid, profit-driven rules you'd expect from fast fashion brands.

I've also started to feel put off by the sheer speed of new product drops and the growing culture of "collecting Yaks", far more than anyone reasonably needs. It’s beginning to feel less like slow fashion and more like a trendy label wrapped in an ethical facade.

Really disappointed, and not sure I’ll be supporting them again.