Lordgun Anmeldelser 442

As always - Great prices and fast shipping to the U.S. I always look to Lordgun first for my biking needs

Great price and overall experience. Will buy again.

Has to be the quickest delivery service to Ireland. 3 days max. Most of the others are 7 to 10 days.
Products are excellent and prices are good.

Quick and accurate service and also quick shipping highly recomended

J'achète pratiquement tous a partir de ce site. Ils sont juste, rapide et on beaucoup de choix

I've used them several times now. No negatives. Positives are huge selection, rapid shipping, they current pay the courier fee portion, good pricing.

Excellent experience for me. i bought single speed wheels .. they arrived in time no problems at all.

super hurtig pakning og afsendelse min farvorit når det skal gå stærkt

Comprei pela primeira vez na Lordgun e correu tudo bem. A entrega de Itália para Portugal demorou cerca de uma semana, o que considero normal para um transporte via terrestre. O que me levou a comprar foi o melhor preço online na Europa.

genuine components. very good service

Great products. Best price. A bit slow delivery from Italy, but absolutely no problems.

Nice webpage. Easy to place the order. Fairly responsive customer service.

Excellent prices! Super fast packaging and shipping! Items are as described! Would recommend! A+

Fast shipping, best price

I ordered an expensive full-face helmet in mid-January. While the helmet itself was structurally fine, the design on the front was a bit damaged. For a product at this price point, that was of course disappointing.

Because I try to avoid unnecessary returns for environmental reasons, I contacted customer service directly to ask if a discount would be possible, including photos of the defect. Unfortunately, communication was very slow. I had to follow up multiple times before getting any response.
On February 25, I finally received a reply saying they would get back to me. After another reminder on March 11, I was asked to provide a video in addition to the photos. I sent this the same day, although by then my patience was already wearing thin.
On March 16, I received a message stating: "The supplier’s warranty department has accepted your warranty claim and agreed to inspect the item.
If they detect a manufacturing problem or defect, the item will be repaired. Otherwise, the repair cost will have to be borne by you."

At this point, I decided to stop emailing them, as it no longer seemed worthwhile. Based on this experience, I will not be ordering from this webshop again.

Overall, the handling of this issue has been slow and frustrating, especially considering the price of the product. I expected a much smoother and more customer-friendly experience.

I ordered a bicycle worth €3,000, but the experience has been a nightmare. LordGun shipped the package in violation of the courier's (DPD) terms and conditions, which led to the bike never being delivered.

Even though I have provided LordGun with the direct contact information for the local DPD partner who currently has the package, they refuse to contact them to resolve the issue. Worst of all, they are refusing to refund my money for an item I never received.

Extremely poor customer service and a total lack of accountability for a high-value order. Stay away!

Order placed on January 20, 2026. Order number: 26.340.293.829. Total paid: €2,776.03 – by bank transfer (prepayment / Vorkasse). The main item – a Merida One Sixty 700 III2 mountain bike (€2,526.31) – has never arrived. The small accessories were delivered. The bike: never.

Timeline of events:

Jan 20: Ordered and paid in full via bank transfer.
Jan 29: LordGun sends shipping confirmation with DPD tracking number. Tracking link never worked.
Feb 3: Only accessories arrive. No bike.
Feb 4–6: I contact LordGun multiple times by phone and email. Answer: "investigation with courier is ongoing."
Feb 12: Written statement from LordGun: refund only possible once courier officially confirms loss. No timeline given. I send a formal payment demand (Mahnschreiben) with 14-day deadline.
Feb 16: Another email from LordGun: "investigations still ongoing, please let us know if the bike arrives."
Feb 24: LordGun calls me – a staff member (Ms. Müller) verbally promises the refund will happen "probably tomorrow." I immediately send my bank details. Nothing arrives.
Feb 26 (today): Still no money. Still no bike. 37 days after the order, and 14 days after my formal demand.
Today I formally declared withdrawal from the purchase contract (§§ 323, 346 BGB – German consumer law applies per Art. 6 Rome I Regulation). I have set a final deadline of March 5, 2026. If no payment is received by then, I will file for a court order (Mahnverfahren) without further warning.

My advice to other buyers:

Do NOT pay by bank transfer / prepayment. If something goes wrong, you have no chargeback option. I have spent weeks on phone calls, writing formal letters, and preparing legal documents – for a bike I paid for nearly six weeks ago and have never seen.

Reading other reviews here, this pattern (lost delivery, weeks of delay, vague promises) is clearly not an isolated incident. The 4.5-star average on this profile does not reflect what happens when things go wrong.

I will update this review once the legal proceedings are concluded.

Update Feb 26, 2026:
Lordgun's response is false and based on lies. Don't fall for it.

8Order numbers:
26,150,467,437
26,167,413,474

Customer service is extremely poor. Damaged items are being shipped. And when you provide proof with an unpacking video clearly showing the damage, they deny it and bluntly claim nothing is wrong. This doesn't even begin to resolve the issue. I'm also officially filing a complaint with Klarna, the company I used to pay. I've never experienced such poor customer service. You've been warned. I ordered tools for almost €500. They'll 100% certainly post a fake response on Trustpilot here too on this issue. Don't beleave them. I'm glad I paid with Klarna, at least you have customer protection. Paypal has that too.

Ultimately, I reluctantly agreed to a €20 refund on a payment of almost €500, which is very little compensation for damaged used items with broken original boxes.
The review is more because customer service didn't take me seriously and certainly ignored the evidence from my videos, from the start, Lordgun only changed tack after I officially reported it to Klarna.
Because of this experience I will never buy anything here again, far too much risk and headache afterwards due to Lordgun's treatment