Lobster Mobile & Fibre Anmeldelser 

Lisa was amazing, SO helpful. Having been told our address wasn’t registered because it was a new build we made an appt with Movistar.
Lisa then rang me and told me she was going to help.
A week later we were connected with no problems at all and we have now got a SIM with lobster which Lisa sorted for us

Very happy with the installation in a new property in Lanzarote. Good speeds in all rooms and a good deal.
Lisa helped us all the way via whats app keeping us informed and going the extra mile to ensure the engineer got to us. Thank you Lisa. I would definately recommend.

I was very happy with Lisa’s work. Also the technician who came to replace the router was very competent.
It took only à long time to handover from Movistar to Lobster. With Lisa’s help was everything successfully finalised.

Messaged Lisa in Lanzarote yesterday about getting lobster fibre to replace a current provider, Lobster is 1/3 of the price for a faster connection.
Got paperwork emailed through yesterday, text message today to arrange installation. Engineer arrived within an hour and installed in 45min.
From beginning to end less than 16 hours from initial contact to working fibre internet.
Amazing service. Would highly recommend

Upcoming renewal with a higher wifi cost

Been trying to contact them for 2 weeks and just on hold constantly

Embarrassing, dishonest company

LFT002969 - reference nunber, contact me

Been with them for a few years, but service has gone downhill lately. 40+ minute wait to get through on phone, no answer to emails, problem not solved but money taken from bank! So, sadly, mark and avoid.

Website is terrible - can't activate my SIM, they haven't sent me a link to set up a password, don't know the new number.....Have emailed several times.... what a nightmare!!! and when i called them he didn't speak English!!
Gill

Been with them for years and no issues whilst in Spain or UK. But in the last few months I needed them to send out a replacement SIM due to losing my phone in Spain last visit. That's where the craziness started: long wait times when calling; being told SIM has definitely been sent out (it had not); even called yet again to double check... "it has definitely been sent out and has arrived at the address provided." When I arrived in Spain from the UK, low and behold, no parcel with my SIM!!!! Why would you be this incompetent, not that difficult surely? Shame, really, in this day and age. GET YOUR CUSTOMER SERVICE AND WEBSITE UP TO PAR AND YOU'LL GET MORE STARS!

Brilliant in getting you onboard for Broadband but dreadful Customer Service when faced with a problem. Three weeks in and I'm still waiting for my issue to be resolved and have been told a number of times it would be fixed when it wasn't even logged on the system for technician to visit..

Customer service is dreadful. Every time I try to park and Unpark my SIM card I have issues every time. The company has taken €25.00 from my account and it’s still saying that the SIM card has expired and they want another €25.00 to reactivate it. I’ve emailed customer service so many times that I’ve lost count. When I finally did get a reply to my email they said that my SIM card is now parked. When I went on to the website and app, guess what still EXPIRED and still want €25.00 to reactivate it.
STAY AWAY FROM LOBSTER.
If I get a positive outcome I’ll let you know.
I got my refund today. I just wish the company would improve their communications with me.
But my account is still showing as expired.
UPDATE.
Received an email from Lobster 22/04/2026.
Your SIM card has now been parked. Guess what? I go to their app/website, it’s showing my account is still active and due to expire on the 27/04/2026. So I’ve wasted another €24.00. Whilst I’m in the U.K. I’m going to get my debit card issuers to deal with this.

I returned to Spain after 2 months abroad. Wanted to unpark my number. But it was not possible due to a system failure I was told. That can happen!
I’ve been a client of Lobster since 2019. Never had any problem. After the weekend the problem was solved and I can use my phone again. Thanks Lobster Team.

Cannot restart my plan on my app that expires at the end of today. Having been calling the support line for around 1 hour, no answer, no place in queue information, most times they cut me off.

Honestly very disappointed.

It’s been 3 days now that I’ve been trying to contact you by email regarding my connection issue, and I still haven’t received any response. This is unacceptable, especially for such an essential service.

I’m currently without internet due to a payment issue that I’m ready to resolve as soon as possible, but without any reply from your side, I can’t move forward.

If someone finally gets back to me and helps resolve this situation, I’ll be willing to update and remove this review.

Looking forward to a quick response…

Please be aware of this company. They are scamming money from accounts. Taking money by “mistake” promising to replace the “mistake” within 48 hours. However the money replaced never equals the money stolen, therefore leaving you out of pocket.
Whence you ring to complain they continually cut you off. Be Warned

Unfortunately- whilst they claim to have great internet packages if they don’t work and customer services is overwhelmed with unhappy customers - then what is the point of staying with them. No one takes ownership and our calls in which we wait over an hour to speak to someone just get sent to another team ‘the fibre team’. Been like this for over a week now - cannot work due to lack of internet, printer, security cameras and TV all out of action. Each time you are on the phone waiting you cannot use your phone so more time wasted out the day. I’m going to cancel and find a better company - fingers crossed!

Gedurende een jaar een internet abonnement gehad bij lobster. Geen klachten over het internet. Na een jaar geen de prijs omhoog en gaf een andere aanbieder een beter aanbod. Het opzeggen is heel omslachtig en het terugsturen van de router een drama. Geen communicatie wel een borg inhouden. Inmiddels is de router al een meer dan in week terug maar tot nu toe geen bericht gehad dat de router is ontvangen en dat de borg wordt teruggestort. Voor mij een reden om niet meer terug te keren als klant. Inmiddels is de zaak opgelost. Ik hoop dat Lobster hun retour zending 's proces gaan updaten en verbeteren,

I haven't had an internet connection on my mobile phone for five days. I immediately sent an email to customer service, which has remained unanswered to this day. When I called on the fifth day, the call was simply cut off mid-conversation.

I've been a Lobster customer since 2021. On Saturday 28th March, I rang the customer services number on 711. I was kept on hold for 45 minutes without anyone speaking to me. On Monday 30th, I tried again and gave up after 30 minutes on hold. Via the Lobster website, I requested Lobster to call me, without any positive result, so I sent an email on Monday afternoon to help@lobster. On receiving no reply, I forwarded the same email on Tuesday afternoon to hello@lobster. It's now Saturday 4th April and I've still received no contact from Lobster,

I recommended someone to lobster and the other person and me should have received a reward. Guess what. We didn't! I rang and after waiting 25 minutes got answered by someone who didn't seem interested. I was left hanging for at least 5 minutes with no word while lobster looked into it. Then i was told I can't find it on the system I'll ring you back. Guess what, yeah she didn't. So my recommendation cancelled payment and they want to know why. Try customer service. I'd cancel mine to if I could be bothered.

This provider may be in English but their customer service is rubbish as they never answer their phone and do not respond to emails either ! A hopeless company. I have been waiting for a PAC code for 24hrs and they just don’t respond. My advice do not use this provider.